Helm Vision Group is the BEST place to go to for all your eyeglass needs. Open your eyes and see their amazing Optical Department's huge selection of fantastic eyewear provided with excellent customer service. I had an outstanding experience with Maxi the Optician who never gave up on me finding the right eyeglasses. From start to finish she was so compassionate, knowledgeable, reliable, professional, kind, helpful, pleasant, patient and courteous. Maxi is definitely management material. I can tell she really loves her career and helping people. I was very impressed with the dedication she has to her customers and feel so grateful and blessed to have met her as she is truly a special wonderful person who made a huge difference in my life making sure all my eyeglass needs were met. The nice discounts they offer allowed me to purchase not one but two pair of eyeglasses and one pair of sunglasses. After having had some bad experiences at several other eyeglass retailers in the area it really makes me appreciate finding terrific eyeglasses delivered with exceptional customer service. THANKS TO MAXI, I am a VERY SATISFIED CUSTOMER on all levels and look forward to my future purchases at Helm Vision Group!!! read more

Don't get the drops they tell you to get for 35.00 for 3 ml. get the prescription and pay the co pay because the drops don't come out of the small hard plastic dispenser, Several patients and I complained but we were not given replacements or credit. I had to buy 3 bottles and it came to 105 dollars. My co-pay wasn't going to be near that. We were told a new design was coming but we never saw it. Do not get your glasses after surgery from the optometry department, I was entitled to a pair but was told I wasn't. I purchased a pair for 210.00. The glasses were broken and not fitted. When I got them home my friend told me she didn't have to pay for them and she had same insurance as me. I called my insurance and was told I was entitled to a pair for up to 270.00. I called office and told them I wanted a refund. They told me that they could try to bill insurance but didn't think I would get reimbursed for 6 weeks. they didn't want to bill or reimburse me for the glasses. They kept telling me they would call me back .Finally, after a week I went in and still was stalled for 20 more minutes. How many patients didn't get the benefits they are entitled to and also overpay for the eye drops? read more

Years ago I had an old cataract lens removed and replaced as my dog was happy to see me and raised her head and conked me in the eye. This unfortunate display of love and happiness from my beloved dog dislodged my old lens. Dr. Helm assured me he was the right doctor to remove the old lens and put in a new lens. I had the surgery and it was the most miserable experience of my life. The surgery was done at Henry Mayo's outpatient surgery. They wrapped me up like a mummy. Not a single inch of skin was exposed. He told me the surgery would last not over 15 minutes. Wide awake I suffered and was patient . After an hour I was hysterical. I thought I was having a heart attack. I screamed Help and he got angry at me and told me to be quiet or he was going to stop and walk out of the room. I stopped and finally he was done. My eye was black and blue for days. I was left with pain in my eye so bad I went to my old doctor in Beverly Hills. He said the doctor had put in the wrong lens and had attached them incorrectly. There was nothing he could do for me except another surgery. He had the hope that the pain would finally subside. Now that years has past, I am as blind as a bat in that eye. My eye is still sensitive. I just have to live with this man's work. Thanks a lot, Dr. Helm. Be aware. His rating should be a zero. read more

I had lasik by Dr Helm 2 years ago and I highly recommend his office. Dr Helm made me feel very comfortable and walked me thru the whole procedure. I was very nervous and scared but it only took about 20 all together and till this day I have 20/20 vision. I'm very happy and blessed to have great vision. Thanks to Dr Helm and his great staff!! read more

I had cataract surgery on my left eye yesterday at Helm Vision Group, and it was so easy, pain free! I can't believe how well I'm already seeing and my vision is only going to get better. Everyone was really nice and professional. I go again in 2 weeks for my right eye, and can't wait! read more

After reading the Yelp reviews, my wife and I decided to give this vision center a try. My first impression was a clean, professional, inviting office. With many employees saying hello and asking us if we needed help while looking for eyeglass frames. The vision exam (Guan OD) was efficient, professional with a clear customer service focus. We are impressed with this Vision center from the scheduling process, appt reminders (they text you regarding your appt time and date), the vision exam to our eyeglass selection - everything was wonderful. We look forward to future visits. read more

I was thoroughly disappointed with both the professionalism and the manner in which I was treated by Dr. Gross at Helm Vision Group. My condition was misdiagnosed and as a result I was left with a severe infection in my eye. I had to go to another specialist all the way out in the Antelope Valley just to get proper medication. I would not recommend this office to anyone, ever. Why not?: I was referred to Helm Vision Group by my regular optometrist because I had an eye infection and needed oral medication which she could not prescribe. It was a second flare up of an infection I had had roughly 2 years before. I gave Dr. Gross all of the history and informed him that I was sent to him because I needed oral medication. He did not prescribe it and instead recommended that I wean off the eye drops that I was taking because the infection was gone. I paid (a lot) for the same test my optometrist had done about 45 minutes earlier and scheduled a follow up because He said it was necessary. The day after my scheduled appointment my eye felt like it was going to fall out of my head and I called for a check up. Dr. Gross prescribed another "new" and very expensive drop because NOW he could see the infection. I got the drops because I was already in pretty deep, I might as well ride it out so I could be pain free. A week later I was still seriously hurting and called Dr. Gross, his office wanted me to come in and pay for another (number 3) office visit to investigate my eye. At this point I returned to my optometrist and requested a different referral, she was appalled that Helm Vision Group had never prescribed oral medication. She sent me to a REAL specialist in Lancaster who prescribed me the anti viral I should have had 2 weeks before and within a day and a half I was finally pain free and the infection was on its way out. Dr. Gross and Helm Vision Group grossly misdiagnosed my condition and their judgement left me with eye pain and a bad infection for weeks longer than necessary. Helm Vision Group charges and wrongly prescribed medications total cost: $400 (would probably still be going up from other follow ups also) Cost to do it right the first visit with a real doctor and correct medication: $135 (problem solved includes follow ups) read more

I did not have a good experience at Helm Vision Group. It was my first time with eye dilation and they did not inform me of the side effects nor did they give me a pair of temporary sun glasses. My trip home was dangerous and horrible. Since this experience I have spoken to several people including a Nurse Practitioner, a Surgeon, and an employee at another Ophthalmologist office and they all say that it is inexcusable to not explain the effects of dilation and the importance of dark sunglasses to a patient. Helm had booked me for a followup appointment but I canceled it. read more

Awesome Dr. Engh. He was very good. He took care of my eyes and treated me great. I would recommend him to anyone.

Excellent service by Bre, she was very patient and helpful with me while I was picking my frames.

A wonderful experience for our entire family. Knowledgeable doctors and patient employees make this an office I highly recommended. We will be patients for many years. read more

Dr Guan gave me an eye exam a few weeks ago and I thought she did a great job. She was very informative and very professional. I'd also like to add that Dr helm is the main eye surgeon at this office and from I hear, he is one of the best. I've only met him a few times and he seems to have a genuiness about him. If I ever needed eye surgery, he would be the guy I'd go to. 5 stars! read more

I needed a new pair of glasses and was referred to Helm Vision Group by a friend. I went there and had an amazing experience! From the staff up front checking you in/out to the staff working in the glasses department, ALL were professional and accommodating. I got some really cool glasses that all my friends and family have been complimenting me on. The office was clean, organized, and busy. It felt good to be there. I highly recommend going there for all your vision needs. I am thinking about doing Lasik surgery at their office soon. read more

Dr Engh helped me today. I had a foreign object in my eye. They were able to see me first thing in the morning so I didn't need to go to the ER. Every time I have come they have been extra helpful and today I decided to buy some sun glasses from them. They gave me an extra discount without me even asking. Thank you to all of the staff for helping me on the mend! read more

I was extremely impressed with the appearance of the office, the receptionist and all others involved in my first visit. Needless to say, a very impressive practice that is efficient without any wait time. Dr. Benosa explained everything she was doing and answered the few questions I had. Same with Patty who tested my eyes. I would highly recommend the Helm Vision Group to my friends and relatives. read more

I found myself having an appointment at this facility about a year ago. I left there so angry. I had called the eye doctor that I usually go to and got an appointment. I was told that he had moved and that was no problem for me. I did see my doctor but it was about a two minute visit during which he told me that he had SOLD his practice and was now working for this Dr. Helm. Well I was charged as a NEW PATIENT. Over $300.00!! I was with MY doctor that I had been to so many times. I was in his presence about 5 minutes max. Then after the fact, I was made to pay what they assumed my insurance wouldn't pay. They even had this unfriendly sign staring at me on their counter. Santa Clarita Signal newspaper even had them "voted" as most popular OPTHAMOLOGY in Santa Clarita. That doesn't say much for the readers of the Signal newspaper. There is a wonderful female OPTHAMOLOGIST on Lyons Blvd that I highly recommend. read more

Have been receiving eye care from the Helm Vision for 4 years now and am consistently pleased with the care I receive from Dr. Gross and the staff. Appointments are easy to make with convenient hours available. I love the selection of eye glasses, too! read more

Ok so. I requested the ambulatory surgery center that I knew my insurance would pay for.. I also requested a specific anesthesiologists who is a friend of my husband's and mine. Neither request he (Dr.Helm) listen to. Then at his surgery center they taped my ear ring in the cartilage of my ear and my nose ring. The tape came off my nose cuz i was getting anxious and hot because I didn't know who was doing the anisthesia so i asked them to just put tape on it when i get a little sedated....well, they took it out instead. It hasn't been out in years. So i had difficulty getting it back in. His staff scoffed when I asked if my husband could come in prior to me going under "moderate" sedation. What really was just concious sedation. I heard everything being said. Some one held my left arm down tight and my right arm was in a restraint....a restraint? Really...if it wasn't for the fact that I'm fresh post op. I would never return to this place again. I truely believe that s#*t roll down hill. Well congrats Dr. Helm, you have the worst customer service ever. How dare you take my money and treat me like cap. If it's getting old for you...retire. stop taking it out on your patients. read more

Best patient care! Everyone is so friendly and caring towards my medical needs. If you want great optical service, this is the place to come to! I got my glasses within 20 min because they had my lenses in stock. They had a huge selection of frames and the girls in the optical dept. all helped me narrow down my options to the cutest pair of glasses. Thank you helm vision for taking care of me!! read more

Quality care and service .. the great doctors and technicians. I have a very difficult prescription and they were all very professional and persistent in getting me into the best possible pair of progressive lenses. They truly cared and went above and beyond for me and I am very grateful. Extra special thanks to Lama, Bri and the amazing ladies in the optical department! I trust them completely and will continue going to Helm Vision Group from now on. read more

Dr Helm has made my vision amazing. I have never seen so clear. If you are considering LASIK, you can only go with Dr Helm.

I am 75-years old, female, and a 15-year patient of Dr. Craig J. Helm's and a big, big, fan. I wanted to share my wonderful experience with his practice for others to review and know. Initially, I started with simple office visits for routine eye exams, visits for glasses, etc. Over the years, my medical eye needs included cataract surgery, severe dry eye problems, and most recently a case of sagging eyelids that was affecting my vision, which required the "Bilateral upper lid blepharoplasty" procedure. The whole process for this particular surgery, from beginning to end, was managed by the Helm medical team with the utmost etiquette and in an absolute first class manner. His outstanding administrative and nursing staff made everything extremely simple and, most importantly, uneventful for me as a patient. From the scheduling of pre-op procedures, to the ease of the check-in process, surrounded by the comfortable facility along with the support of the courteous and kind nursing staff resulted in my surgery being an exceptional experience provided by the team's superior & caring detail. I had minimal bruising, an extremely quick recovery with no serious after affects at all. If you are seeking an eye Doctor, then I highly recommend Dr. Craig J. Helm. I am blessed to have such a great and extremely attentive doctor and team. He is a my eye-doctor hero. You will absolutely love him. read more

I am very disappointed with the service I received from Helm Vision Group. I placed an order for my contact lenses four days after my prescription expired as I got too busy to place it on time (they expire every year). They rejected my order because it had expired. I asked the Dr. If he can extend the prescription by a few days as I get a headache when I just use my glasses. This would have given me enough time to order a two-week supply until my next appointment. He refused. I decided not to use their service anymore and use another place where they treat you with more respect and kindness. Unfortunately, all of my family will stop going here. I had also recommended them to other family and friends but now I will have to tell them I was wrong. read more

The doctors and staff are amazing. They take the time necessary to listen to and answer my questions with empathy and professionalism. They have a great optical department with an excellent selection and great taste in suggestions. My new glasses are perfect! read more

Helm Vision Group was great from start to finish. They were able to promptly fit me into the schedule for a free lasik consultation. The office staff was polite and professional. The office is beautiful with state of the art modern equipment. I never had to wait long. Dr. Guam did a great job of answering all my questions and calming my fears about the procedure. No one ever made me feel pressured to schedule the procedure after my free consultation. Erica, the surgery scheduler for Dr. Helm, was amazingly helpful in finding the right payment plan for me and gave me preop and postoperative instructions. The actual lasik procedure was a piece of cake and Dr. Helm and the staff were comforting and made it fun. Their laser machine is the latest and greatest in technology and he talks you through the procedure. My mom and fiancé got to watch it from a window in the next room! The next day I went in for first postoperative eye exam and my vision was already almost perfect! Erica also checked in to see how I was doing. Over the weekend I ran into a problem with my eye drops and I emailed erica not thinking I would get a response but she responded within 30min! She easily resolved my problem and was such a huge help. I would highly recommend the Helm Vision group! read more

Great Eye Doctor!! We've been going to Helm Vision Group for years. My husband just left his regular eye doctor for Dr. Helm. They are very thorough and great with my two boys. The only thing is that it can sometimes be a long wait. read more

I had LASIK Surgery with Helm Vision Group in October. It was one of the best thing I did in my life. Being able to see 20/20 is amazing. Dr. Helm & the staff are very friendly and sweet . If you are looking to have LASIK this is the best Place. Simple, affordable and quality service. read more

Thank You Dr. Gross and Dr. Helm for solving my wife's migraine issue. We had no idea these years of pain were due to glaucoma and not the many other false leads and procedures. You both and your staff were a god send. Thank you again, you are now tops on our list for eye care. read more

I went to Jules Stein 6 times, I got a description of my symptoms,but I did not get the name of the illness causing them.To get a second opinion,my regular doctor recommended Dr.Helm.Jules Stein said I didn't have an eye infection,despite chronic discharge,and said sleep apnea might be the cause.My PCP said eye discharge normally caused by virus or bacteria.One appointment with Dr. Helm solved the mystery,Floppy Eyelid Syndrome.While Jules Stein was correct,no infection,symptoms caused by sleep apnea, why in 6 appointments they couldn't give me the name of the illness baffles me.If you live in or near Santa Clarita,I think he's the guy to go to,and skip Jules Stein. read more

Dr Helm is a true professional.I had a functional blepharoplasty I'm so happy with the result not only can I see better but my eyes look amazing I wish I did this 10 years ago!!!!! read more

Had inflammation in my eye and they got me in on the same day! Very nice staff and Dr Helm and Dr Gross are very thorough. Thank you again! read more

Customer service is extremely important for a business. I wanted to share this Both my daughter and my self see Dr. Eng. For our vision. My daughter like St her glasses and our insurance would not cover new glasses. I have to congratulate this place of business for having the most valuable. An amazing person in your practice. I have never met anyone that would go way and beyond. To take care of our patient. Lena in optics is amazing thank you for an amazing experience. You are amazing. read more

I like everything and everyone here except for the wait. Dr. Helm is awesome. He transplanted my damaged left cornea 7 years ago and there have been no problems. read more

Dr. Helm and his staff are amazing ! i had lasik 1 1/2 ago with complications with cell grown after my surgery, Dr. Helm fixed my eye immediately and followed me through this last 11/2 , his staff always gets me in while i check in on my lunch breaks. they are always so welcoming and always accommodate me and my work schedule, coming to Dr. Helm was the best decision. Thank you for all you excellence ! read more

I interviewed 3 different laser centers and decided on Helm Vision Center. I had a great experience at Helm Vision Group. I had PRK done in one eye and LASIK done in the other. Dr. Helm and his staff are friendly and professional. They answered all of my questions and ensured I was comfortable with both procedures. They also have the best laser that science has to offer. I highly recommend Helm Vision Group. read more

One of the most messed up experiences I've had at a doctors office. Attendant was kind and thorough, doctor was mediocre. But other than that this was a very frustrating experience. You get yelled at if you even try to bring water into their waiting room, and made to stand in the doorway or hall if you need to drink any liquids. Additionally I've spent 3 weeks, and collectively over an hour on hold, trying to get some photos from my visit emailed to me, and when they finally were sent they were the wrong images. They either lost or deleted the images I asked to have sent to me the day of my appointment. I repeat they LOST private medical images of which were the entire reason I made the appointment. They claim that these are the only photos taken at that visit, but I know with 100% certainty the images I viewed with the tech who took them are different than the ones sent to me. If you read some of the other low reviews you'll learn this isn't the first time they've lost patient documents. No apologies offered for this screw up, and the office staff was repeatedly rude and snarky. Both during and after my visit. I'll be warning everyone in my community to steer clear of this place. read more

DR.Engh is a great doctor , but after joining the Helm Vision group all went downhill. I called office 6 months ago to make sure my insurance was in the network , said all was fine . I also called week before told if was fine, then called me the day before to let me know they can not take my insurance. I was upset already took a day off work for my appointment. When spoke to office manager she was very rude , told me I can pay 200$ dollars for my visit . I asked to speak to her manager I guess that was DR.Helm , do you think I ever got a call back ??No, very unprofessional read more

Had LASIK surgery with Dr. Helm. His office staff was wonderful and caring. Dr. Helm and Dr. Gwon were fantastic and explained everything I needed to know. I was nervous, but it did not hurt at all, and I love that I can see again! I can see a menu, my food, and I can wear fun sun glasses again. So glad I made this decision. Thank you to the wonderful staff and Dr.'s. I do recommend taking a day or two off, as I found it best to really rest my eyes, and they needed it! I had the surgery on Thursday and took Friday and Monday off, and was really glad I did! read more

Had Lasik surgery here about 2 months ago, and I'm extremely happy with my results and the procedure! I really wish I had done this sooner. Dr. Helm was great - he did an exceptional job. I compared several choices and he was the only choice that made sense! Erica, the Surgery Coordinator, was fantastic and very thorough, explaining exactly what would happen during the surgery, so I knew exactly what to expect. Between her and Dr. Helm explaining each step, i felt very comfortable in their hands. From the initial consultation to the follow up exams, every visit has been efficient, up beat, professional and pleasurable. I would without hesitation recommend Dr. Helm and his fantastic staff 100% and with no reservations! read more

Dr. Helm and his staff are fantastic! I had a lasik consultation one day and they scheduled me for surgery the next day. The day after my surgery I could see perfectly! The wait time in the waiting room was not long and again the staff was friendly and accommodating. read more