Not what they used to be... I really enjoyed purchasing my sound system for my last vehicle through…read morecrutchfield.com. Now it's terrible. They used to guarantee the lowest prices. Found out I paid about 33% more for the speakers than SonicElectonix had them listed for. When I spoke to them about a price match I was told the do price match... but with a big caveat, the only price match if the manufacturer lowered the advertised price. This isn't really a price match. In order to stay in good graces as a dealer they can't sell for more than MAP or manufacturers advertised price. So first downside: no longer the best prices and they are unwilling to match or compete with better pricing. Second issue, I was told my package would arrive by a certain date so I can schedule my install. It was delayed. Asked for some help since I lost the shop deposit and my install spot... Nothing. Second downside to Crutchfield: no customer service Third issue: the forgot the speaker harnesses to use my factory wiring. Cool. One benefit Crutchfield always touts is they hook you up with everything you need... unless you want to plug in your speakers without splicing into overpriced factory wiring harnesses. And here is the final straw: I was delivered used, damaged products and an incomplete order. The amplifier was clearly used, not like open box, but used. The outer box says BEST BUY EXCLUSIVE on it. I checked the date and it's from late 2020 so about 5 years old. The speaker terminals were already stripped out and had burn mounts on the power terminal. This was clearly a used unit that somebody pulled out of their car. The amp smells like cigarettes and is missing the cover. Well... now I'm waiting for the rest of the parts and an amplifier that didn't spend the last half decade under the seat of somebody's Marlboro Mobile. I already had to push out the install date twice and lose two deposits to hold the spot. So they don't even sell quality equipment anymore. Lastly, they sent the wrong speakers. I ordered 6.5" and the sent the 5.25" version. That's an honest mistake but on top of everything they're making me wait while they investigate. So the only usable thing I received are the adapters for the speaker opening. Now I am stuck with gear I can't install or use while they investigate. I was told they should be done in the next couple days and the we can go from there?!?! We can go from there?!?! They sent the wrong stuff and I'm stuck with it until they decide I can send it back or they'll refund it. It's clear that the customer is the LAST on the priority list for these people. Hopefully they get back to me in the next few days so I don't have to start a charge back process. I highly suggest going with another company that values their customers and aren't just skating by because they've been in the industry for so long.

CRUTCHFIELD LIFETIME SUPPORT IS A LIE!…read more Crutchfield promised me "lifetime support" when they told me to buy a $2000 lemon and - three years later after warranty repairs did nothing and me spending countless hours on the phone and in chat and spending a small fortune hiring local AV techs did nothing - now they are telling me "no we won't help you, buy a new one or go away". The specifics: at Crutchfield's recommendation, I purchased a Yamaha RX-A4A in June 2024. I immediately had problems with it shutting off - many calls and chats with tech support. Returned to Yamaha in 2025, they did not fix it. Now 2026 Crutchfield refuses to help me in any way! Just an FYI: I have two degrees in electrical engineering from MIT so I'm really not an idiot user. Not only is the Yamaha garbage, what really makes me angry is that Crutchfield PROMISED ME LIFETIME TECH SUPPORT AND NOW THEY ARE ABANDONING ME!

I had a very good conversation with Chad. he was polite and interested in what I said. He was…read morevery helpful and candid about the problem was I having. Thank you very much Chad.

Update: October 16, 2020…read more StereoTypes not only provides great design and installation, but they also provide great customer service. When I had a recent issue with my Sonos system, Dan, the office manager helped me work through possible causes and eventually tied the problem back to the Rotel amp. He then arranged for a tech to stop by and remove the amp, get it repaired under warranty, and then reinstalled. Throughout the process he was friendly and patient, working through the problem, rather than taking the easy way out and just quickly "scheduling a tech for repair". Great customer support!

Ed does an outstanding job. Clearly a seasoned professional. He's my go to guy for TV mounting!read more

Incredibly reliable and responsive to phone calls and questions. This husband and wife team are…read morecompetent with years of experience and offer the best service in the area. We would use them again in a heartbeat.

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

A while back I posted a 1-star review of Livewire based on my initial experience with the company…read more I am now pleased to give Livewire a 5-star review based on the response to my initial review. Josh McDonough, operations manager, contacted me soon after the initial review went live. He had read the review and understood the reasons for my dissatisfaction. He and Dustin Roskam, service support lead, arrived today to make come changes to the setup about which I had complained. When they were through, I had what I had expected in the first place: simultaneous sound through the soundbar and through my hearing aids, when allows my wife and me to watch TV at the same time. Normally, I wouldn't give a 5-star review for a second attempt at delivering what was promised initially, but Josh and Dustin's professionalism won me over.

Always knowledgeable and helpful. I have continued to use…read morethem even as I moved from the area.

Crutchfield is one of the few remaining stores with salesman who are knowledgeable of the products…read morethey sell. I wish I had gone to talk to them first before blindly buying a receiver at Costco based on reviews only. Biggest mistake since I am not happy with my purchase. I will definitely replace it with a receiver that was demonstrated to me at the Crutchfield showroom. No pressure to buy which made it a pleasant visit.

I have used Jeff with AVS multiple times and he is great. We recommend him to our customers who…read moreneed any sort of AV installs, assistance, wiring, etc. 100% recommended.

From the owner: Audio Video Services is a small, privately-owned company providing big turn-key solutions for your…read morecommercial, retail, house of worship, or residential audio visual needs. We are located in Charlottesville, VA and provide sales and installation service for most of central Virginia. AVS is comprised of a small, knowledgeable, stream-lined, and cost-effecient team of AV experts. Thank you! Jeff Stewart Dixon / Owner & Audio-Video Engineer / Designer

Dee was very professional and courteous. He listened to my concerns and mounted my Optoma…read moreProjector with ease. My wife and I are looking forward to using his company again for our future installation needs.

Awesome work! Dee and his team are absolutely wonderful. They are extremely professional. They did…read moreso great! They answered all of my silly questions and programmed my tv so I didn't have to use three remotes!! I have used them in two of my homes now and I love the work! No random holes. With a 6 year old running around I wanted to be sure it wouldn't come off the wall! He was In and out. Cleaned up after himself and all! Awesome job dee! Keep up the good work! I highly recommend any one to hire him and his team!

I returned later in the week and he was not as busy. Jason is very knowledgeable and will not push…read moreyou into any particular Samsung. They only carry Samsung with strong warranties. I did purchase a 84 in. QLED and we are very happy with it. I have a ten year old 65 in. plasma which has a good picture but not 4k compatible. I have had good luck with Samsung. I have to caveat my recommendation to only Jason's excellent service. Their HD Experts installation team can install the TV with a basic sound system such as a sound bar. If like me, you have a high end sound system than find yourselves a team of real experts such as Crutchfield. Their installation team is not much more than plug and play. They are respectful and tidy up afterwards but that is the only good I can add. I would buy there again but I would find my own installation team.

It was a pleasure dealing with the big screen store in kernstown Virginia . James knows the…read moremerchandise he is very kind and no high pressure sales tactics ! I look forward to shopping there again .

My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

Sloppy Workmanship, Broken Components, and Misplaced Trust I…read morebrought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware.