I purchased a new HVAC system in 2020. I 2021 I started having some issues. I called a local service because:
1) I sent emails, left multiple voice mails and text messages, only to NEVER to hear back from the Callison's. I spent nearly 12g on my system.
2) I brought in a local company who mentioned the following:
a) my system was too big for my ductwork (I live in a 60 yr old home)
b) my system Gas furnace backup with a heat pump primary was sold to me so that the heat pump would run more and then have the furnace as a back up for severe cold. The system was set up backwards, so the furnace is the primary source of heat. This costs more, as it is a propane furnace.
c) the "board" isn't set up right, and the thermostat is the incorrect size to run the board.
Very frustrating! sort of feel like I was sold a used car and cannot get maintenance from the selling dealer. read more