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    Hello Nurse

    5.0 (1 review)

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    2 years ago

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    Health Moves - Health Moves - Patient Room

    Health Moves

    3.6(27 reviews)
    4.1 mi

    I've been coming to this clinic for several years now and found the providers to be helpful. The…read morefemale doctor I saw in the past no longer works here - she was amazing. My current provider is also good - takes time to hear my problems and makes sure to explain things thoroughly with me. I'm very greatly that my current provider helped identify the root causes of something I've struggled with for years. The front desk staff are also friendly. Only thing is that often times I need to wait at least 10-15min past my scheduled appointment time before I can be seen.

    I have been a patient at this clinic for years and trusted my provider deeply, which is what made…read morethis experience so upsetting. At my most recent visit, I paid my $50 copay for an insurance-covered, in-network appointment. The visit itself was fine. Labs and a ultrasound were ordered, and we discussed a plan. However, when I went to check out, I was told that I am now required to either enroll in a mandatory "wellness program" for $29/month or pay an additional $50 per visit on top of my copay because insurance "doesn't pay the clinic enough anymore." I was told that if I declined, I would no longer be allowed to see my provider or receive care at the clinic. I declined the wellness program and left feeling blindsided and abandoned, especially while waiting on important test results. After I contacted Blue Cross Blue Shield to file a complaint and ask weather this was appropriate for in-network care, the clinic later contacted me and informed me that I was being released as a patient. Prior to that, my emails expressing concern went unanswered, and a prescription refill request submitted over two weeks earlier remained unprocessed. The only communication I received was my lab order. During the phone call informing me of my release, I requested my medical records and clarification about my prescriptions. I was told my "tone" would not be tolerated, interrupted mid-sentence, and then placed on hold indefinitely. I was not yelling or being rude, I was advocating for my health. Ending care under these circumstances, while prescriptions and results were pending and concerns were unresolved, was deeply distressing. I would strongly caution prospective patients to ask very clear questions upfront about mandatory fees, insurance-covered care, and continuity if issues arise.

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    Health Moves - Patient Room

    Hello Nurse - ivhydration - Updated May 2026

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