I am extremely disappointed with this primary care office. The doctor is consistently disrespectful…read moretoward patients and unwilling to provide even basic help or answers to simple medical questions. Every request is met with resistance, suspicion, or refusal. She appears more concerned about protecting her license than actually helping her patients, which makes no sense when patients are simply asking for basic care--not anything illegal or inappropriate. As a primary care doctor, answering basic questions and assisting patients should be part of the job. Instead, she questions everything, dismisses concerns, and refuses to help unless something strictly requires her signature. This creates an uncomfortable and frustrating environment for patients who are simply seeking care. The office staff makes the experience even worse. The front office manager is extremely rude and unprofessional. The physician assistant is also disrespectful and unhelpful. Phone calls are often unanswered, and when someone does pick up, staff members are rude, talk over you, or even yell. All they seem to care about is collecting co-pays and billing insurance, not patient care. The only positive person in this entire office is Mina, the Front receptionist. She is kind, respectful, and genuinely willing to help. Unfortunately, she is the only one. My wife and I have both been treated disrespectfully, and after this experience, we will never return. I strongly advise others to choose a different doctor--one who actually listens, respects patients, and is confident enough to provide care without fear. Very disappointed and will be changing doctors.

I've never had such a disappointing experience with a doctor. I recently moved to OC and chose Dr…read more Saam after researching holistic-leaning providers. Before my appointment, I signed paperwork stating that discussing anything "outside" an annual wellness visit could result in extra charges. Staff assured me repeatedly that I wouldn't be billed for anything additional since I was just there for my yearly physical. The doctor saw me for about two minutes - asked my age, listened to my heart, and left. There was no physical exam, no real discussion about my health, and no guidance about next steps. She sent me to get bloodwork and told me she was just running routine tests covered by insurance, but she added additional tests (like checking vitamin D) without my consent. This cost me more out of pocket, and I am now left with about a $70 bill for what should have been routine, fully covered bloodwork. She also sent me for an ultrasound at a clinic without explaining any cost implications. I ended up paying $900 out of pocket. Previously, I've always had doctors explain costs before ordering expensive tests, so I expected the doctor to have my best interest in mind and give me a heads-up. I felt blindsided and like the office prioritized billing over patient care. Even one staff member quietly told me that I wasn't the only patient who walked out feeling this way, which made me realize this isn't just my experience. Weeks later, I received a bill for an additional "office visit," despite the doctor spending almost no time with me and never performing a full physical. When some labs came back slightly abnormal, the office called briefly to share results and billed each call as an office visit. I left feeling like I received no meaningful care, was rushed through the process, and was billed for services I never knowingly agreed to. I now have to go back to my previous doctor an hour away just to get a proper physical for the year. I hope the office corrects the unnecessary charges. I also hope this helps others avoid the same experience.

I, didn't feel that Dr. King was rushed during my visit with her. She was actually very thorough…read moreand spent enough time with me for my routine physical examination. She addressed 100% of my questions and was personable enough. She seems knowledgeable and very professional. She is the type of doctor that tests before she pushes a drug which puts her at an advantage to other Doctors in my eyes. I don't like the trial an error method that many physicians use when treating their patients. It's dangerous and careless. Dr. King did thorough testing before she diagnosed and prescribed. Specifically, she discussed respiratory problems and fertility challenges. I felt that she met and perhaps exceeded my expectations of my office visit. I visited her at Irvine Odyssey, so perhaps it is fair to also give feedback on the office as well. It's clean, modern, warm, and most importantly efficient. I don't think I waited more than 5 minutes. I hate that awkward feeling that you get when you're in that uncomfortable hospital gown, the waiting room is cold, and you just keep wondering if you should take your socks off too?... there wasn't too much of that during my visit. It was easy to make any appointment. Although the front desk was busy, which made for a less warming welcome- you can tell that they work like the old school type offices where the doctor interacts with the staff and everyone keeps informed and on the same page. I should've given this review 3 weeks ago after my initial visit... but it wasn't until now that I got the chance to. I just called today because I needed information about allergy testing and Dr. King talked to me on the phone. She sounded rushed- which makes sense because she didn't make me wait while I was in the waiting room, others shouldn't have to either. I would've liked to have finished my sentences- but I appreciate her taking the phone in the first place. I would recommend you seeing her- and if you're the type of person that requires extensive time during an office visit, ask the front desk to schedule you during one of the SLOWEST times of the week. That's what I would do! As for me, I usually prepare a list of questions- do research at home- and I show up prepared to listen to the Dr. and learn.

I started with Dr. King after I was tired of seeing a pediatrician while in college. I've had her…read morefor 4 years now, about. She is absolutely amazing. And I can't describe it without going into personal medical detail. After every physical and every appointment, she follows up with a call that addresses my physical, mental and emotional health. Specific needs to me that she remembers in conversation and I never have to ask how it pertains to me. She replies to my calls and emails immediately and with tons of advice and for a Since then, I've sent my sister, my mom, my grandpa all to her. And she treats them all with the utmost care and they agree she's the best personal physician they've ever had.

I think it's time to switch Provider. I've been going to Dr Bunten for at least the last 7 years…read morebut this was the first time I tried to see him since they became Memorial Care. When I tried to make an appointment it would have been 3 weeks before he had time available. I told them all I needed was to renew my prescriptions. So they told me Alison the PA could help me with that. At least she was able to see me within 5 days. And it didn't start well with her but it ended well. First of all, the chart that she reviewed before seeing me wasn't mine but she corrected it. Second, with the new Memorial Care system, some of my information was missing so I had to let her know how much MG some of my medication was...annoying. What I like about Alison was she was very thorough. She had requested all my lab test and one blood test that was the latest in testing for cancer. Today, I got my results back from Quest (which took 2 weeks), let's see if they follow up on my results. I guess no news is good news. If no one follows up I will definitely switch providers. In the meantime, I'll go on Quest website and see if I can figure it out.

Dr. Bunten here at Family Care Centers in Irvine is the best doctor ever and the staff are all…read morealways super professional, friendly, and remember me from previous calls and visits. There's a really awesome close-knit feel that I really enjoy as a patient alongside the A++ care I'm able to receive from Dr. Bunten and the systems and equipment they have in place. Super happy with the care I'm receiving here!!

Dr. Nilli is an outstanding physician. His office is exceptionally organized, and he and his staff…read moremaintain the highest level of professionalism. I have great respect and appreciation for their excellent care. Zia

I've seen Dr Nili more than 10 years . He is aways friendly…read more, caring and professional. The staff office Jacky and April as his Medical assistant are very kind and helpful . highly recommended!

Dr. Serag was "terminated without cause" by Hoag ...no explanation!! She had been advised not to…read morespend so much time with patients, not to message them back on portal...but she is a fierce patient advocate...the best I have ever had. Now we are a large group of patients fighting to get her back...if you have been her patient, please sign and share with others. Dr. Serag supports our efforts: (Please copy and paste): https://docuseal.com/d/8v5VTDC2xii44A

Dr. Serag is the unicorn of primary care physicians--smart, thorough, and somehow still a genuinely…read moregood listener. Finding a primary care physician who truly listens, thinks critically, and treats you like a whole person--not just a chart--is rare. She doesn't rush, she actually remembers what you said, and she connects dots like she's solving a medical mystery in real time. Honestly, I can't even listen to myself talk as well as she listens to me. She made going to the doctor feel...pleasant? Which feels medically suspicious. It's not an exaggeration to say she raised the standard for what I expect from a physician. And now she's vanished. No forwarding info, no clues--just a trail of healthier, confused patients asking: where in the world is Dr. Serag? If you've found her, please know you've struck gold.

I'm writing on my friend's behalf…read more..... Office staff and nurse's assistance: rude and could care less about the patient. Doctors: keep you waiting forever in the room. Once I complained about the long wait, Dr. Gerich came back and gave me a banana... what the heck was that !! How about talking to your staff about problems with patient flow and over booking patients. Does banana contain Prozac so it would calm her down ? This facility no longer bill your insurance. They want everything up front. This office has not one nice staff. From the bottom to the top, everyone seems to hate their jobs. And not an over statement as she's been going there for over 6 months and finally quit going because she had to pay up front for every single procedure as they won't bill your insurance for you. What a wacky way to run a medical office. Run it to the ground... girls.

Very caring front desk lady and Dr Alexander Tu is amazing. I had to find a new pediatrician for my…read morenewborn and two year old. They make you feel welcome and at ease. Highly recommend this Irvine location and Dr Tu!!!!

I would not recommend Newport Children's Medical Group. Years ago we went to the Laguna Beach and…read morethe Newport office, their organization and professionalism was a struggle, so we decided to not return to this practice. Several years later, when our pediatrician sold his practice, we thought we'd give Newport children's medical group another try. Again, the Newport office is disorganization, and Dr. Kellum was truly a disappointment. There was no follow-through, the doctors and office staff do not return your phone calls, when a referral is needed, they don't get back to you, which means you can't see a specialist, because the doctor's office doesn't get back to you with the referral. I am not one to leave negative reviews, but when it comes to your child's health and safety, I will spend the time to leave a review to share my experiences.

Dr. Tho Vincent was the best GP Dr. I've ever had - spanning decades of searching and going to…read moreDr.'s in Orange County. There aren't ANY GP's (or very few) that are as thorough and knowledgable as Dr. Vincent. She is now retired. Thank you for everything Dr. Tho Vincent!

I would avoid this doctor at all costs, especially if you're a young woman over 110 pounds. I…read morebooked an appointment with her last year for the sole purpose of getting a referral to specialists because I had changed my insurance and am on active treatment for an autoimmune disease. I was on 60 mg of prednisone when I saw her and steroids is known to cause a ton of unwanted side effects including weight gain. She immediately started associating any sort of pain or health issue I had with my weight (I was and currently am not overweight) when I've told her multiple times that weight gain is normal for steroids - I've been on it multiple times and the weight just sheds off right away when I'm tapering on this medication. She proceeded to tell me I can only eat 1200 calories and some absurdly small amount of sodium a day and gave me a sheet of what I can eat (according to the other reviews it looks like she does this to everyone else). Her office also runs like it's the 1900s so nothing runs off of modern technology. I've seen MANY MANY doctors in my life and this was probably the worst, most unprofessional experience I've ever had with one considering I only needed a specialist referral. I switched doctors immediately and have since lost all of the prednisone weight after tapering off of it as expected. TLDR; If you're not stick thin you're just wasting your time going here because she's just going to associate anything with your weight and provide extremely unhealthy recommendations for your diet. Please look elsewhere for a doctor!