Greg Luther the shop manager charged us fraudulent fees of $1855 for doing 0 work on the car (proof attached in the pictures). Totally takes away from a luxury brand experience I have called Mazerati the manufacturer filed a case against them. They have started an investigation, waiting on the results. It's a brand new Mazerati, less than 6 months old Took the car there for an estimate. It was part of the state farm insurance claim. The car was there for few days until the state farm appraiser could get to their shop. They couldn't agree on the repair price. So went to pick up the car. They wouldn't give the keys back to my car, until I paid $1855 for them (essentially for doing 0 repairs). I wish I had read the 1 star reviews from their body shop before we headed down there Save your time. Don't take your Mazerati there for any repairs. They are dishonest people read more

Helfman Maserati - Car Dealers Near Me - Houston, Texas

Called for service & AC work and needed a loaner car and was told I couldn't get a loaner because I had never been to this location, and they give loaners to repeat customers. I needed to come like 3 times. WELL I was using the Southwest location which was closer to me. Both owned by HELFMAN. Will find someone else and will not be giving my money to them. Looking also to trade my vehicle in because this is the only Maserati in the area now! HORRIBLE CUSTOMER SERVICE! read more

My experience is with the service department. It's been a long time since I was treated like an "annoying dumb girl", and this was one of the worst examples of that treatment I've dealt with. I took my vehicle in for its annual service, as I have done for the last couple years since moving to the Houston area. When I picked my vehicle up, I was told "if you need anything let us know". As I'm driving away from the dealership along I-10, I noticed a strong pull to the right. I called my contact back from the car and told him that there was a pull and it didn't do that before. He seemed irritated and told me to bring it back in, and he would look it over. A couple days later, I'm told that there's nothing wrong, they couldn't duplicate the pull, and so I pick up my car again and there is still a significant pull. Over the next couple days I tested the steering at different speeds, different pitches of road (from steeper highway crowns to flat residential roads, different lanes, and different types of road bases. I calculated the rate of the pull and gave an averaged number for the feet per second that the car pulled to the right. I had to consciously counter steer to keep the car on the road. I emailed customer service and said I felt dismissed, ignored, and cast aside. The customer service rep was very kind, and relayed the message to the service department. My contact reached out, said he was going to get his manager involved, and we'd go from there. I responded to the manager and gave him the history, my tests and results, and asked if it could be looked at again. The manager sent me a pdf to explain how to test for what Maserati classifies as a pull, and ignored all the data I had shared. I explained again that there was indeed a pull, and asked if they could check the alignment, the tire wear, the suspension, I brainstormed anything it could be to make sure they checked everything so we could figure out what was going on. This car is my daily driver and I didn't feel safe in it, and I told them as much. I took the car back again, they kept it for a couple hours, checked the alignment manually (because their alignment equipment was inoperable the entire time I dealt with them) drove it, and I was told that the alignment is better than 90% of the cars they see everyday. That it wasn't perfect but it was what they would deem safe. They said they drove it again and still couldn't replicate what I was talking about. I picked up my car again, they didn't give me any data sheets to show anything they had done, I never actually saw the manager that I dealt with, only spoke through phone calls and email. I paid a large sum of money for a service, dropped off a car that didn't have steering issues, picked up a car that was obviously driving differently, and I was treated like an inconvenience, told that what I experienced wasn't real, and sent on my way in a vehicle I didn't feel safe in. My next step was to find a different service provider and get another opinion. I took my car to Garagisti, told them the story, and they took me in right away. They were kind and professional, didn't make me feel like I was a dumb girl that doesn't know anything, and sent me updates with photos and videos and data sheets so I could see what was going on in real time. The videos I received from Garagisti confirmed the pull I was talking about, and the path to repair was significantly less expensive than what I'd have to pay Helfman. It turns out, they had to fix the alignment 3 different times, I needed two new front tires, and they even replaced the coolant reservoir because it was in poor condition. Helfman had said that the tires, alignment, coolant, etc etc were all fine, and didn't listen or help me when I needed their help. Save yourself the headache, lack of integrity, and gaslighting. Don't go to Helfman Maserati's service department, especially if you're female. Start with Garagisti and have the best auto experience at a great price from people that live and breathe exotic cars. It's more than worth it. read more

THANK YOU, Greg. I was trying to sell my 2021 Maserati Ghibli S. Greg was the third person I contacted to purchase my car living in San Marcos, TX. You also gave me the best price over the phone on Saturday May, 6th, 2023. I was selling my Maserati outright for cash. I drove down Monday morning and was greeted by a friendly staff. Greg, gave me no hassle's like other dealers do. He looked at my car, in about 30 minutes . I had a check in hand and headed back to San Marcos. Next time I need a car, I will be heading to Helfman Motors in Houston Texas. I appreciate you honoring your verbal agreement. God Bless. KJ read more

I was car shopping and just looking to definitely find my next ride. I had a whole plan mapped out that included visits to 3 dealerships. Well Juan "JJ", came to assist me. He was friendly, knowledgeable, straight forward, and extremely helpful. This wasn't our first Maserati; however the experience that we got with JJ and Helfman Maserati was more than we expected and it was hassle free. There is no doubt that we are going to be very pleased with our 2023 Grecale. Thank you for this experience and thank you for changing our mind about purchasing a Porsche and getting the Maserati instead. If you are in need of a new ride please go see "JJ"! He will take care of you. read more

Very good dealership. I just bought my 2nd Maserati Quattroporte. My sales representative, JJ Rivera, did a good job getting me a fair deal. His after sale communications have been very helpful. read more

Excellent service and knowledgeable salespeople. I rely on Steven Wolf and the Helfman family when I'm in the market for a vehicle. Highly recommend! read more

I've been looking at getting a new Alfa for several months. Since the dealership in Houston is the closest to us (4.5 hour drive) we decided to stop on our way to San Antonio. As soon was we drove up we were greeted by a very kind salesman. He showed us to the car I wanted but also showed us toward the SUVs since I'm pregnant and looking towards something bigger. He left us to shop which I loved! I hate being followed by the sales team. We never felt pressured the entire shopping trip. Very happy with the customer service! I'm still deciding on which car to get but I know where we will be buying! read more

Helfman Maserati - Car Dealers Near Me - Houston, Texas

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I just got a Fiat 500c Abarth from "JJ" at Helfman Fiat. What a great experience. Just walk in the studio and ask for JJ. He was super helpful and didn't try to pull all the "salesman tricks", he is a down to earth guy. If you want a car that puts a smile on your face every time you turn the key then check out the Abarth Fiats. The exhaust note it intoxicating. read more

Helfman Maserati - Car Dealers Near Me - Houston, Texas

Came in to buy a GT or a Ghibli. Unsure how they sell cars when they won't let you test drive them. Salespeople and manager are sleazy and will waste your time. The experience at the Porsche dealership was 10x better. Update: Northside Imports Maserati contacted me and let me know they will let you test drive their cars. Go there instead. read more

My husband and I bought our first new Fiat 500X yesterday and we couldn't be happier!!! Thank you Janet for giving us 100% of your time and attention!! You made the car buying process painless. It was the best car buying experience my husband and I have ever had!! The whole staff at Helfman FIAT Alfa Romeo Maserati has great customer service, and professionalism! Ask for Janet! read more

Helfman Maserati - Car Dealers Near Me - Houston, Texas

***updated to four stars because even after all that, they have my husband a great deal on a brand new turbo fiat Bart. I've been sitting waiting for someone to talk to me for an hour at the financial end of things. Why would you want me to sit here that long to think about the massive amount of money you want me to spend? This is ridiculous. If you want a speedy experience, do not come here. If you're patient- go right on ahead and sit and wait for hours. read more

Helfman Maserati - Car Dealers Near Me - Houston, Texas

I had a very good experience with Andrew, he was able to get me the exact vehicle that I desired. I wasn't at the dealership over 45 mins after my deal was approved instantly with no issues. Dealership was nice and clean Mike was honest and did a good job handling my deal. I'm impressed! read more

Helfman Maserati - Alpha Romero I purchased! - Car Dealers Near Me - Houston, Texas

I DON'T KNOW HOW TO CLASSIFY MY EXPERIENCE. Is it because I'm a Woman?? Why am I being price gouged? unethical practices? or all the above?!! I called Pat S. Last week, (he has been my Rep for the past 2 years for my Maserati) I noticed the tread on one of my tires was low. He asked me to stop by so that he could take a look and order the tire. I stopped by on Monday April 5th, Pat S. Was out for the day, Jacob (service rep) came out to "help" me. Jacob looked at my tires, I asked him if my car was safe to drive after he assessed the driver front inner tire was very low, he recommended that I leave my car there, he would order the tires. Jacob went to his office, came back out with his quote sheet. He told me " the tires you have on your Levante are on back order and will not be available for a month!! there is another tire available, but, it doesn't last as long" I asked "how much is this tire" his response " it's about the same, may be a little less". Jacob had the quote already written out...4 tires around $2080.00 and an alignment would be $1,120.00. I had paid around the same amount for the tires( which now I know I was price gouged in the past) I wasn't shocked. I told Jacob the alignment is three times more than I paid last year?? Why?? He told me that Maserati is now requiring a calibration when you get an alignment. I asked " what are you calibrating?? He explained it would be the cameras, electrical blah blah blah... I was confused ‍ I told him I had gotten and alignment last year, when did it change? He said around August of 2020. He continued to say...This is a new requirement, that we must do when you get an alignment. I left there feeling I had no choice. Later in the evening I called another Helfman Maserati, (where I purchased my car) and spoke with the service manager, I asked him how much is an alignment for a 2019 Maserati Levante? He asked the qualifying questions ( has there been damage to anything etc...). I explained that I needed to get 4 new tires and I would also need an alignment. Micah quotes me $300.00 . I called Jacob, told him, I called another Helfman and I was quoted what I paid last year!! Jacob then started back pedaling and said " it's recommended". I said "you did not explain to me that it was was recommend or optional" you said to me " Maserati made the change mid last year and the cost is $1120.00". I told him, Just get my tires, don't do an alignment. " if customer service is a priority, I'm sure they record their calls, I invite them to play the recording" As I rehearsed the conversation I remembered a past encounter with Jacob, again Pat was out and Jacob came out to "help" me. I was in a loaner car. I was sitting in my car as Jacob walked around the car and mysteriously there was a fresh scratch‍ (Let me say, I'm not accusing Jacob of scratching the car but I went back to the car wash and looked at their cameras of the car going through the war wash, close up and there was not a scratch. I left the car wash and went straight to the dealership to drop it off) however, I paid for the damages but it never set well with me. I digressed, sorry. I arranged to have a tow truck pick it up and deliver to A different Helfman. I called Jacob to let him know, I didn't feel good about our encounter yesterday and don't want them to do any work on my car, I'm arranging to have it picked up. I called back to speak with Caleb (service manager) I told Caleb I was coming to pick up my car please get my key I don't want anyone else to have it; he agreed. I arrived, spoke with Caleb, he gave me the breakdown (of no work done) and had someone bring my car. CALEB NEVER asked me ONE question! My car arrives at the other Helfman. I was quoted on the SAME TIRES @ $285.00 each they could have them in 3 days!? (No back order for 1 month) I also got an alignment for $300.00. I picked my car up yesterday and paid $1,761.51 total. At HELFMAN MASERATI HOUSTON, I would have paid no less than $3,100.00? read more

Recently tried dropping of my Ghibli for service a while back and they demanded proof that it was my vehicle by showing the tittle , felt offended new racially profiled by my looks overall horrible service and they judge you by your looks read more

I have had two good experiences at this dealership/service department. The first was the buying experience. I live in Austin, but became frustrated with the Austin dealership when I bought a Fiat 500 there. When I got home from buying the car, I went over the paperwork carefully and realized I didn't get a good deal at all, unlike their claim. When I decided to upgrade to a Fiat 500X, I found what I wanted and found the car in inventory at multiple dealerships. Helfman gave me the best deal and was very straightforward throughout the whole process. No tricks or run-arounds. The Austin dealership never stopped with the tricks and manipulation. Another Houston dealership could not give me a good deal, and the San Antonio dealership refused to answer my calls. My salesperson at Helfman was Janet. I'm not sure if she still works at Helfman (I bought the car in 2015) but if she is still there, I highly recommend dealing with her. My second favorable experience at this dealership was the service department this week. The service was under warranty, and it took 2 days, as was explained to me in my first phone call to the service department. Again, I had tried the Austin dealership but they (rudely) told me that the part was on backorder until October. I called Helfman on Friday and they said they had one in stock, so I made an appointment for Monday and had my car back on Wednesday morning. My service adviser was Matt and he was super friendly and helpful, including making sure that my rental car was covered by the warranty. While I was waiting for my car to be serviced, I came to this site and read the negative reviews and became worried that there would be an issue with my service. But later that day I received a call that my car was fixed, under warranty, and ready for pickup. So from my experience, this dealership is better than any others I have encountered. I will definitely return here for service and/or a new car, though I adore my Fiat 500X so I may never want another car ever. read more

Very disappointed in customer care at this dealership. I made an appointment a week in advance to test drive the Alpha Romeo Spider. After arriving, the person I was supposed to meet with was busy taking care of other customers, so another representative took care of me. I explained that I made an appointment to test drive the vehicle, but he told me it isn't an option until "we're further in the process of buying the car". Not sure what his definition of "further along" means. I think because I look much younger than my age, he didn't take me seriously. After explaining I am interested in purchasing the vehicle in the near future, he instead tried to sell me on a sports fiat - which I was not interested in at all, but he kept pushing for it. The whole experience was a waste of time. The Alpha Romeo Spider they had on show was gorgeous, and I will definitely purchase this vehicle - just not from them. read more

My Fiat broke down on a Saturday evening about 5 miles from Helfman Fiat and I had to call for Roadside Assistance. This service dictates that the car be towed to the closest dealership. Monday morning I placed a call to Helfman to explain what the car was doing and why it had been towed. The service writer was upset because there was no paperwork that had come in with the car and asked me why I had the car towed to Helfman since I did not originally purchase the car from them. Bottom line is that they refused to work on the car. They only have one Fiat technician and he was too busy with customers that had bought cars from Helfman. Gene, the service writer, was unprofessional and treated me like I was a real bother for him. George, the service manager, told me that their customers make appointments for service and confirmed that they had no time to work on my car and offered to tow it, as his expense, to another dealer. The car was towed 29 miles to the dealer where it was purchased. Gee, I'm so sorry I broke down close to your dealership and that Fiat Roadside Assistance towed my car, that was not drivable, to your facility. I've filed a case with Fiat based on the unprofessional way this emergency situation was handled. read more

This is the worst dealership in the world, they are very unprofessional, very rude , the service department and parts department are something else . For such a high value car brand the way these guys represent them selves is horrible and these guys profile . They are racist Trump supporters , I came to buy parts and when they gave it to me there was nothing in the box so make sure to check , secondly I came in for recalls and the manager asked for 100 different papers just to prove the car is mine . I took my business Somewhere else and the service I am now receiving is beyond amazing . Don't go to this place . read more

I have two experiences in this dealership, 1- buying a Maserati from them ( the worst ) 2 fixing my maserati at the service, they are rude The manager Caleb he is so rude The car have minor issue they don't have any experience to troubleshoot and narrow basic issue idk how a service department for a car like Maserati they don't know how to fix alignment issue? They are a lairs kept the car for a week and they said all fixed but nothing has been done Literally nothing they are ruining a 100 years car heritage I will sue the Manager this a fraud read more

First of all, almost every Yelp review talks about the sales associate Bobby Binns- for good reason. I have never been so comfortable at a car dealership! I also don't recall ever being treated so kindly. I felt that Bobby and I were friends almost immediately, there was never pressure or awkward sales pitch. Just a great guy showing me a great car. The Fiat Abarth is amazing on it's own- even without the dealership's quirks. But hey, I'll take them ;) read more

We had an excellent experience from start to finish buying our new Fiat! Kelvin was our sales p reason and we LOVE him. Mike was ones of the senior Managers and he was a complete joy to work with as well. I have never had a smoother car buying experience. Kelvin ROCKS! read more

This is a very friendly dealership. I was not really expecting buying a new Alfa Romeo Giulia, but it happened. Goran, Sean, Darrell and Anne were very helpful in getting the process going to buy it and were reasonable. Goran did a follow up to see how things were going after the sale. If you are a BMW or Mercedes driver and want a good performing car for the money, I suggest you look at the Giulia. I cannot wait for the opportunity just to drive my car. read more

Awesome experience! Jose is great, and the whole team/family is great at getting deals done and at a great price too! I recently purchased a 2017 Fiat 124 Lusso which I love, for just $27k. What a great deal. Today, Jose helped me get a great deal on my trade (2010 Ferrari 458 Italia) and then negotiated and executed a stellar sales price for me on a 2016 Mercedes Benz AMG GT-S. Homey dealership, very flexible, and comfortable. I highly reccomend these guys. read more

Helfman Maserati - Car Dealers Near Me - Houston, Texas

This Maseruti service is the most impolite and horrible service I have ever experienced. I was finally able to make an appointment to check the noise coming from the steering wheel after a month of pushing and calling. Once I was finally able to make an appointment, I had to pay for the diagnostic report, which showed that the defender liner was broken. After that, I took my car to the bodyshop they told me the defender liner was not broken it was just missing a screw that take only 10 minutes fixed. read more

By FAR the worst customer service in the service department!!! This guys are a joke they tell you something is wrong with your brand new Maserati and that the warranty won't cover it... something completely wrong with that and then the Manager Caleb which has 0 customer service decides to just say it's not covered WOW!! 26xxx miles on it Maserati suppose to have 4 years but they want close to $3000 for a brake job!!! Great job guys made the brand look HORRIBLE!!! read more

I brought in my FIAT 500L for its first oil change. I was welcomed by Savannah who is the Advisor at the Express Lane. Gene Sproston is the FIAT Service Manager and he was able to answer a couple of questions that I had. I found Gene to be very helpful and willing to take time with me. If your looking for the service area it is connected to the Helfman Dodge Chrysler Jeep dealership. The Free Wi-Fi which actually worked! Really good overall experience as I was out the door in less then an hour. read more

Helfman Maserati - Helfman Fiat - Car Dealers Near Me - Houston, Texas

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After test driving many other luxury suv's I made the decision to test drive the Maserati Levante at Helfman of Sugarland. Goran, a very nice and extremely helpful salesman took the time to show me a few different options and we went for a spin. I fell in love immediately with the ease of operation, the speed and luxury you would expect from Maserati. So I drove my new Levante GranLusso home that night. Everyone at Helfman Maserati of Sugarland are helpful and friendly. Highly recommend if you are in the market. read more

Arrived after many emails and calls to find the salesperson polite. However, as they were new to selling Maserati's (2016) I was a bit apprehensive. Still I spent 5 hours signing the paperwork for a car on the lot and setting up a lease. I was hoping to get the car that day, but they needed more time to process my paperwork as I lived out of State. I was promised it the next day. When I showed up the next day I got a total run around for 5 more hours from multiple people. To be honest, I loved the car and put up with the many delays. If I had to do over I would have gone to one of the other dealerships nearby. To put "salt in the wound" when I returned the car (with less than half the mileage limit) I got screwed by Ally over a windshield the Heflman and me agree was not my fault! but no one will re-emburse me! So much for customer service... read more

I had an awesome experience purchasing my Fiat. I was assisted by Bobby Binns, who was so nice and knowledgable. All of the staff were nice and friendly as well. I don't think I've been to a dealership were I actually felt like if I knew everyone for years they were all a pleasure to work with. I highly recommend this dealership if you want a great fast service, great deal and a great buying experience then you must go to Helfman Fiat. read more

Helfman Maserati - My new 2015 Pop Fiat - Car Dealers Near Me - Houston, Texas

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First time car buyers !!! M.J. was our first meet and greet when going to buy the car and she was very helpful and felt like if she was part of our family trying her hardest to get my wife's first car. I am not fond of the whole financing a car and M.J and Leo was there to help me understand the full works of how it works. After hours of trying to get us the best deal M.J and Leo came through and made my wife a happy person. Make sure you call and find M.J before going into the dealership she will help you find your car of your dreams . read more

I never thought I would ever say that I enjoyed buying a car but here I am on Yelp stating that our car buying experience at Helfman FIAT Alfa Romeo Maserati was one of the most pleasant, pain free auto buying experiences ever. Bobby Binns is the ideal example of what a car salesperson should aspire to. His attention to detail, willingness to go the extra mile, pleasant personality and honest, direct dealing should be the gold standard for professionalism and customer service. He helped us find the right car and never tried to up-sell us on anything. Bobby definitely went the extra mile to find us a car that we will love for years to come. We are 100% pleased with our new Fiat Abarth 500C and will definitely come back to Bobby in the future when we are in the market for another vehicle. read more

Amazing customer service. My wife and I visited the dealership today to look at used Maserati Levante and were immediately welcomed by JJJ. We were then treated with 5 star customer service throughout our time there but also had amazing follow up later that same day regarding some questions we had. Unfortunately we couldn't find the right car but after the amazing treatment from JJ and follow up from Scott I would recommend this dealership to anyone looking for a Maserati. Just remember to ask foe JJJ. read more

This dealership is possibly the worst dealership ever l. The service advisor acted like I was too cheap to own a maserati so he didnt even really care about me. I dropped off the key with him with the lanyard on and he was like I don't need this thing take it off! He made me take it off. He also had a really negative attitude telling me not to buy these cars because they cost to much to service. This dealership is also too cheap to afford loaner cars and made me rent from enterprise inside the dodge dealership. I dropped of my maserati to get in a Toyota Corolla. Also when they ask you to leave a name and a number don't think about you're just wasting your time they'll never call back. Honestly the best service I had from this place. Is from the enterprise guy at the dodge dealer ship read more

I have purchased traded and sold over 100 vehicles in my life and many deals were OK and some were very good but this one was by far the best and it is due to a great sales person (Janet Brush) and a well organized and managed dealership on all levels. So I'm chiming in to let y'all know that if you're in the market for a FIAT, Alfa Romeo, or Maserati you will enjoy the vehicle purchase experience at Helfman. Recently I purchased a FIAT 500C POP for my wife and the transaction couldn't have been simpler or less time consuming. Absolutely NO AGGRIVAGATION or GAME PLAYING! I did the entire deal over the phone, email and text with an outstanding sales person there. Her name is Janet Brush and she is the internet manager. I searched the inventory on line found exactly the vehicle we wanted. Called for the price (which by the way was excellent) and made the arrangements to pick up the car a few days later. Gave Janet the down payment via credit card over the phone and completed the credit app that way too. She called me a few hours later to congratulate me and let me know that we were approved. She patiently reviewed and explained the figures to me and we confirmed the pick up time and date. Texted to confirm the morning of P/U that we were running an hour late but no problem. Got to the dealership and the car was ready and out front for delivery. Went over everything with Janet and she took plenty of time with my wife in the car explaining how everything worked. Waited in waiting room for finance manager for about 10 minutes and took another 10 minutes signing the paper work which was prepared exactly according to our agreed figures and we were out the door. This was as easy and hassle free as a major purchase can be and I highly recommend the dealership and Janet for any vehicle needs you may have. Don't forget they sell pre owned vehicles too. read more

Our sales person, Mohammad Shiwani, shepherded us through an out-of-state purchase of a Fiat 500x with great skill. He was good-humored, organized and undaunted by the several long-distance logistical challenges, making the process simple and enjoyable for us. When we came to the pick up the car, he was thorough and personable. The experience was seamless and stress-free from start to finish. And we LOVE the car! read more

I can only speak for my interaction with Steven Olsen in the service department. He went above and beyond providing outstanding customer service. He was attentive and thorough. I will ask for him if I need to take the car back for any kind of service. read more

Absolutely worst dealership for Maserati service I've ever been to. I've owned Mercedes, BMW and Porsche and never had such bad experiences for servicing my car. The staff is rude, not knowledgeable and unorganized. They don't even offer loaner cars like all the other luxury brands (Mercedes, BMW, Porsche). Helfman should not be servicing or representing the Maserati brand, they have no clue on taking care of customers. I can't even make a service appointment without waiting 10min on hold. Please someone else that knows how to run a LUXURY brand open a Maserati dealership! read more

There's something to be said about quality customer service. Unfortunately it didn't happen here today.

Had an appointment for an oil change here it wasn't a busy day due to the Labor Day Holiday. Took two hours for them to do an oil change, clean, vacuum, and check my fluids. The wait sucked, the outside of the car looked awesome but the inside was a half a** job. I don't feel it should haven taken two hours for all that. Once I got home I realized they removed my personal license plate frames to put their own to I guess "promote" themselves.. (I bought my Fiat from Clear Lake).. Annoyed, I called the dealership spoke to Eric about the frames being removed from my car he said "he found them and would mail them out to us." Two weeks later still nothing. I know it's cheap frames but there's no need to remove anything off someone's vehicle and obviously the costumer service isn't all that great. read more