1. Arena Motors

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Houston, TX

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Arena Motors

3.0 (3 reviews)
Open • 10:00 am - 2:00 pm

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CarMax

CarMax

(219 reviews)

Sharpstown

They start you off with an online request for an appointment, but then when you get here, you're…read moreout in a queue to wait regardless of your appointment time. Thankfully, rain made today a slow business day and I was next in line. Tireni was assigned to my appraisal. Took a quick 2 minute survey of my details, and put my car through the process. They estimate. 30-40 processing period. I gave up my keys at 2:10p, my car was moved at 2:17, returned at 2:32 and I received my appraisal at 2:43. A very well timed process. Fast forward a month, I ordered a car to be delivered from Louisiana location for a test a drive. $200 non-refundable. It took two weeks and the tracker sucked, rarely updated. But it eventually came in. And the test drive process was a breeze, again in and out in less than 20. The gal hated the car (Genesis gv70 Electrified). Too cramped, but very pretty. So we passed, but the staff and service was easy and non-invasive Definitely recommend if you're looking. No negotiation, but no hassle either.

We went to Carmax and spoke to one of the salesmen there about a week ago. We found a car we liked,…read moreand through the Carmax pre-approval process, we paid $300 to have the car shipped over from another state to the 290 location. When the car arrived at the 290 location, we went to pick it. We walked in and Carmax told us that the salesman no longer worked there. Then they wanted a hell of a lot more money down than our first salesman. We acted in good faith and spent $300 based on the explicit terms provided by their employee, and now we feel that we are victims of the classic "bait-and-switch" or "spot delivery" tactics because of the internal employee turnover, which was not our fault! We got our $300, back, but we feel annoyed, disappointed, and embarrassed because of their failure. Not cool CARMAX!

Texas Car Club - The SUV that I bought love it

Texas Car Club

(7 reviews)

Gulfton, Galleria/Uptown

Amazing place, great service fast, definitely recommend. They get everything fast, with great rate…read moreand price for the car

Out of state buyers, don't rely on all of the 5 star reviews and their inspection sales pitch. Our…read moreexperience as an out-of-state buyer with Texas Car Club has been extremely disappointing. What should have been an exciting purchase has turned into a nearly two-month process that is still unresolved. We've had ongoing issues obtaining the vehicle title and receiving temporary tags, creating unnecessary stress and making it difficult to legally drive the truck, multiple times. All communication has been very difficult - nearly every update required us to chase down answers ourselves, with multiple calls and messages going unanswered. The condition of the truck upon delivery also did not match what was advertised. Despite Texas Car Club's claims of a thorough inspection and detailing process, the truck arrived with a dead battery needing to be replaced, a headlight that needed to be replaced, and an interior that was noticeably dirty along with other issues not mentioned when asked during the buying process. The transport driver even told us the truck had to be jump-started just to get it on and off the transport trailer, making it difficult to believe these issues weren't well known before it left the dealership. Buying a vehicle from out of state requires a great deal of trust because you can't inspect the vehicle or handle the transaction in person. Unfortunately, that trust was never established with Texas Car Club. Between the unresolved title and temporary tag issues, the condition of the truck upon arrival, and the lack of follow-through after the sale, we have been left feeling unsupported throughout the process. As for the IKON technology - do not fall for that either. Once I challenged the $1,100 added fees for an after market and unadvertised item, they said it would be removed for $700 due to the 3 hours of labor. I received the vehicle with it still on. I removed it myself in under 5 minutes. While we like the truck itself, the overall buying experience has been frustrating. We hope Texas Car Club improves its inspection standards, communication, and post-sale support so future out-of-state customers have a better experience than we did.

KING Brothers Auto Sales - Entrance view from Fountain View coming from Southwest Freeway 59/Skyline DR

KING Brothers Auto Sales

(2 reviews)

Energy Corridor

Just bought my new-to-me Pacifica from Zaki. Such a great experience from start to finish. Zaki was…read morethorough, answered all my questions, addressed the issues as requested, kept the process moving without making me feel any pressure. He made a few suggestions that put more money in my pocket on the sale of my existing car. He also showed me his research, looked at alternative cars I could consider, and explained his pricing approach. Not at all a typical used car buying experience. King Brothers is small enough for the personalized experience, but large enough to know what they are doing. Excellent experience!! And I love my new(er) minivan every time I drive it! Note: I bought from the Barkers Point location

Car buying can be a nightmare. Zaki is uniquely gifted at putting those fears to rest. From the…read morequality of car and information regarding it to pricing that will have you leaving the dealership patting yourself on the back for getting such great value, King Brothers covers all the basics. We were concerned going to a smaller dealership that we would have issues finding financing that didn't cripple us. Not a concern here. If this wasn't enough, Zaki has proven that he has the goods to build a premier dealership as the personal care that he places on cars and customers is apparent from the time you meet. You will likely be taken aback by the way that Zaki balances being personal and professional, knowledgeable and compassionate. Unfortunately we had a situation arise causing us to not be able to purchase from Zaki (completely our fault) and he was more than gracious and understanding. While we didn't get to purchase from Zaki( this time), we will be referring all of our friends and family to King Brothers. I only write reviews that I am utterly compelled to, and after spending weeks going through the car shopping fiasco, meeting many wonderful and terrible people, Zaki was the star that outshined them all. I wish Zaki and King Brothers nothing but success as this is just the type of experience we need in the world. Whether you purchase from King Brother's or not, you can rest assured that this 5 star rating (at this time) is not a fluke.

Arena Motors - usedcardealers - Updated October 2026

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