I have been using this cleaning company for years to help me with my very cluttered, messy single…read moremom apartment. The team is always so kind, helpful, accommodating and does such a thorough, beautiful job! I have not found cleaners that would make my place sparkle so well with such great attention to detail. They provided me calm and support in the chaos of a busy life. After I had to move across the country for a job, my elder mother had a fall, she had to be taken to the hospital by emergency services and was there for weeks. Being across the country and needing help I knew I could trust Shanna, Mariana and the team. But I didn't know that they would treat me like family, and give so much love and care to my moms place while she was away. I didn't know what they would find but I knew the apartment was in bad shape. Shanna and Mariana did such an excellent job, communicating the situation, working through the logistics and giving such care with every detail so her place would feel like home again, I really don't have words to describe how grateful I am to them when I felt so helpless and emotional. It was beyond knowing I could trust them, it was truly like have the support of family. Thank you all so much! I wish there was more I could do to show my gratitude.

I reached out to this company through Yelp for a project quote and specifically explained that I…read morehave fragrance sensitivities and needed to confirm accommodations before booking. Initially, communication was responsive. I was told what services were included and that the day I wanted was completely open. However, when I mentioned I needed to call back before confirming, I was suddenly told availability might not remain open, which felt somewhat high pressured. When I called back, I was informed I needed to sign a waiver related to my sensitivities. I completed the waiver promptly, but I never received clear follow-up confirmation to finalize the booking. I followed up later that same day and again over the next two days by phone, but received no response or update. I completely understand if a company decides they can't accommodate a request, but losing communication with a potential customer after having them complete paperwork felt unprofessional. A simple "we're unable to move forward" would have been appreciated. Their pricing was also on the higher end compared to other companies I contacted. I ultimately hired another cleaner who had excellent communication, respected my fragrance sensitivities, and did impeccable work. Sharing this so others, especially people with fragrance sensitivities or accommodation needs, know that communication may be inconsistent.

For a few years, I had a regular house cleaning service come every 3-4 weeks. But then I moved, and…read moremy old cleaner wasn't traveling to the new area. I used Yelp to look at 8-9 different house cleaning providers in the area, read all of the reviews, asked about prices, etc. I found that Ana's Detailed House Cleaning presented as the best option for me: prices were reasonable, ratings and reviews indicated they did good work and had been doing it for quite a few years, and above all else they were very responsive over Yelp's messaging service. While I did see a few 1 and 2-star ratings, after reading those reviews I found most of them to be weird complaints from years and years ago. They're not indicative of current service. The promptness and attentiveness, combined with being intentional about explaining their services and answering questions in a reasonable amount of time, showed to me they were taking their work seriously. I started with a Deep Cleaning, which was just finished today. They did a great job. They caught little issues other house cleaners have ignored (dust under the fridge, for example) and went above and beyond to make the beds in a nice and well-presented manner. They were also friendly to my cats. I'm looking forward to having them come regularly.

They reached out to me let me know that they no longer service the San Leandro / Castro Valley…read morearea! I have used them a few times for regular cleaning and they have mostly been great. Can be a hit or a miss depending on which cleaners come. But mostly have had a positive experience with them!

Lorhany and her team did a truly remarkable job deep-cleaning my house recently while my family was…read moreout of town. She and her team were so meticulous, and we came home to such a clean and orderly house. They did even more than we had discussed and stayed extra long to complete the job. Her company is so professional and well organized. They are responsive and accommodating with dates and times. I am so happy that we found her service and looking forward to working with her in the future.

I reached out to Lorhany after seeing her amazing reviews on Yelp. She is great with communication…read moreeven while she was away on vacation and when scheduling changes came up, she was still very communicative and worked with us to find a good time. The service itself was absolutely amazing. She and her team are friendly, professional and very thorough. I love that she used kid safe products and she asked questions about what products we wanted to use where. I hope she will work with us for years to come.

Excellent job and value for my move-out (leaving CA / Bay ) cleaning! They were very accommodating…read moreof my schedule, price was right / fair and both my landlord and a friend remarked on how clean everything was after! These guys are proof that not everything in the Bay is an AI-scam -- some companies still take pride in a job well done and demonstrate that they want your business

Super effective and efficient! It's so nice to have the whole apartment clean at the same time!read more

We've only had one deep cleaning so far but we're looking forward to regular monthly cleanings…read more Glenda is responsive over text and the cleaners were friendly, professional, and efficient. The most impressive thing of all is that they managed to clean our kitchen hood. We rent and when we moved in six years ago it was already dripping grease, it was so gunked up (like, it was literally coming out of the light and fan switches). We hired cleaners when we first moved in but they looked at the hood and said it couldn't be done, so ever since we never bothered to clean it or look into getting it cleaned. I didn't mention the hood to the Magic Hands cleaners and assumed they would also skip it like the previous cleaners, so my jaw hit the floor when they showed it to me after they had finished the house. All the grease was gone! We don't have grease dripping down onto the counters anymore! I'm so embarrassed we've been living like this for the last six years! So a huge thanks to Magic Hands for showing us we don't have to live in filth

Pros: great communication, good service reasonable price…read more I've had the chance to work with Glenda and her team for 3 appointments now. Each time, they have come on time and have done a great job cleaning my apartment. I found pricing to be straightforward and reasonable. They have also made sure to have at least two staff cleaning the apartment so that my 1100 sq apt is usually done in less than two hours. Would definitely recommend them as a good option for house cleaning in the Berkeley area.

I hired Lotus to deep clean my apartment for move-in after it had sat vacant for a while, and they…read moredid an incredible job! They were so thorough and very communicative, and when the team required extra time to finish a particularly touch section they made sure to get approval before continuing and did a great job on that difficult part. I recommend them for any deep cleaning job you might need, and I'll keep hiring them for monthly cleanings and any other services that might come up.

I highly recommend Lotus Cleaning Services! The cleaning team is thorough, conscientious and…read morereliable. The customer service team responds promptly to queries and keeps me informed with regular service reminders. I am so grateful for their service and reasonable rates!

Great experience with Caro!! Quick response time and fabulous work. I loved the attention to detail…read morethat they use throughout the home! The house cleaner folded up everything. I especially loved that the cleaner organized my countertops. I am organizational challenged! So the two house cleanings I've had have helped me arrange my home!

Excellent service! The team did a fantastic job cleaning the house. Everything was spotless and…read morethey were very professional. Highly recommended.

I'm so grateful that I found Berry Clean. Truly a professional business from top to bottom. Pricing…read morevery reasonable for the quality of work. If a job is worth doing right, it's worth doing well. Thank you, Berry Clean!!

I had a standard cleaning done with baseboards added…read more The cleaning itself was 4 stars. There were a couple areas left untouched (entryway table and above the fridge) and a broken candlestick. I understand mistakes happen, but it was not reported, just propped up to hide that it was broken. I reported the issue and a service rep got back to me and ending up giving me a small refund of $40. Despite these issues, I was still planning to give them another try. Fast forwards several weeks, I received a text message about a promo and decided to move forward with booking, with a willingness to commit to several cleanings with this company. I was told that I had been scheduled and confirmed, only for 10 min later to receive another message stating "After reviewing availability and internal guidelines, we're not able to move forward with this promotion." I asked if this was because of my feedback from my initial appointment and received no response. I then decided to try calling and it was at the time I realized that I was blocked. I find this very weird and unprofessional, and thusly would not recommend their services.