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    Helen Painter Group Realtors

    3.0 (4 reviews)
    Closed 8:30 am - 5:30 pm

    Services - Helen Painter Group Realtors

    Property management

    Buyer's agent

    Listing agent

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    Westrom Group Property Management

    Westrom Group Property Management

    (30 reviews)

    Far Northwest

    I cannot say enough amazing things about Westrom Group Property Management. My property had been…read moresitting vacant with very little activity, and after switching to Westrom, they secured a qualified 2-year tenant in about ONE WEEK, at a HIGHER rent than I previously had. I would never have thought I could get that number. I was absolutely blown away. Jon Westrom, the owner, even met me on a Sunday to walk through the property and talk strategy. That level of dedication is rare. His entire team works with real fire, fast, motivated, and incredibly effective. They communicate clearly, take action immediately, and truly go above and beyond. I'm beyond impressed and extremely grateful. If you're looking for the best property management company in DFW, Westrom Group is it. Highly, highly recommend.

    I am done with renting from a company that tells you that the privacy fence is a privilege and they…read morerefuse to fix it. The back spicket is broken and you can't connect a hose to it plus it's coming out of the siding. My fence is rotting to death. We don't use the pool anymore because adults aren't allowed to have fun. Ridiculous. I'm not talking be inappropriate. We should be able to bring a noodle? As a renter I pay for all of this. We pay over $2200 a month for 1600 square feet and that includes the garage. They care more about the land lord than the tenants. When the lease is up we are out. I recommend everyone do research before you rent. Rent is always negotiatable if you're dealing with honest people! I will not attack anyone 1 person. I feel that both renter and landlord should be happy not just 1 sided. Jon I have discussed these problems with you months ago and I texted you today around 11:50am and it's 5:00pm. You are the one who made the rules and said that the privacy fence is a privilege and your office says it too. In fact you have it in your hand book. You haven't solved any problems for me to write a good review. I told you I would not put a good review in until I see changes. No changes on your end at all. Don't come on here and lie. I respect honest people. You aren't being honest. This relationship will end on the last date of the lease and I will take care of everything you need from me to get out of here. I will end with that. Anything you say after this I will come back with facts. Let's leave it alone and just make it to next August. We are not breaking rules and taking care of the property with love and care. So I should have no problem getting my deposit back when we move! I already handed over my documents to a professional. I am just covering myself. God bless

    Empire Industries

    Empire Industries

    (1 review)

    TCU/West Cliff

    Let me start by pointing out that I am a real estate broker in California, and have owned/operated…read morea property management company in California for 25 years, and own investment properties in several states and work with several other property managers that handle my out of state properties. Working with Empire has been a terrible experience on so many levels. Their accounting system is terrible, and cash flow statements are difficult to even comprehend. But this is the least of the problems. Empire is so departmentalized, that nobody in the company has any idea what anyone else in the company is doing. If there is an accounting issue, you deal with one person. If there is a problem with repairs/work orders, you deal with another person. The account rep that signed us up is only in charge of that, so he was out "complaint sounding board" most of the time, as no one else would ever resolve any issues satisfactorily. We eventually started dealing with the owner, Steve, once the problems were getting way out of control. Steve never once went out of his way to pick up the phone and discuss the issues. All he ever did was forward the emails to the "manager" who would cover her ass in the email replies without solving any problems. Their vendors are terrible and outrageously priced. To give 2 very good examples, the same plumber was sent out to 2 different properties on 2 different dates. First service call, plumber was there for 20 minutes, checking all faucets, flushed toilets, and found no issues that the tenant had called about. They acknowledged that no repairs were done, and tenant confirmed that they were there for 20 minutes. Invoice was $400.00!!!! And we called the plumbing company, acting as a potential customer, and asked what their "service call" fee was to fix a minor issue, and was told $110. On the next job, same plumber went out to investigate a water heater that didn't stay lit. Plumber went out & couldn't fix it, left after 15-20 minutes. I never got a phone call with a recommendation to replace the water heater, or any notification from Empire. That invoice was $250 for a "service call" where nothing was done. So somehow Empire felt it was OK to charge us $400 and $250 for a 20 minute service call that the plumber would charge any other person $110 for. We also found out after everything got cancelled out, that Empire was marking up all vendor invoices by 10% for more fees to go in their pocket....pretty sure that was not in the contract either and never disclosed to us. After being called out for being incompetent, Empire cancelled services, with no notice, on us--a violation of the contract that requires 30 day notice to cancel. So left us stranded handling unresolved repairs, including the water heater that needs replacement, roof repairs to 2 properties. All tenants had complained to us about Empire, stating that repairs never got completed on multiple occasions. They had called Empire many times for repairs and got ignored on several occasions. I could go on with more details, but I think I've given enough for any potential customer to be warned about this company. Empire does not understand customer service, and certainly does not have the owner's best interests in mind.

    From the owner: Only Property Management Company in Fort Worth that not only cares for your property, but donates…read moreto feed Veterans! National award and 4-time BBB winner Empire Industries is regarded as the premier property management experts in the Fort Worth area. We will treat your home as if we own it. How Empire Saves You Money: No Setup Fee - Zero costs to partner with Empire 1% Eviction Rate - Strict selection of the right tenant with our 20 point tenant screening will have them stay longer reducing vacancy and leasing costs Lifetime Tenant Promise - To reduce vacancy and turnover costs in your property, Empire incentives tenants at our own expense to stay in your property. Faster leasing time - Our award winning marketing allows your property to lease quicker to get money in your pocket sooner Professional Photos - We provide professional photos, FREE of charge Maintenance - Verifying all maintenance requests to ensure responsibility and volume based discounts from all vendors for your home Pet Screening - Empire will do a strict background check on the tenants pet to ensure proper selection Move in - Move out reporting - In house move in / move out specialists, dedicated employees providing detailed reporting of your property Empire is the only company in Fort Worth to partner with Camp Hope to feed veterans who suffer from PTSD on behalf of our clients. Call today to help feed a veteran!

    Helen Painter Group Realtors - propertymgmt - Updated May 2026

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