I cannot say enough amazing things about Westrom Group Property Management. My property had been…read moresitting vacant with very little activity, and after switching to Westrom, they secured a qualified 2-year tenant in about ONE WEEK, at a HIGHER rent than I previously had. I would never have thought I could get that number. I was absolutely blown away. Jon Westrom, the owner, even met me on a Sunday to walk through the property and talk strategy. That level of dedication is rare. His entire team works with real fire, fast, motivated, and incredibly effective. They communicate clearly, take action immediately, and truly go above and beyond. I'm beyond impressed and extremely grateful. If you're looking for the best property management company in DFW, Westrom Group is it. Highly, highly recommend.

I am done with renting from a company that tells you that the privacy fence is a privilege and they…read morerefuse to fix it. The back spicket is broken and you can't connect a hose to it plus it's coming out of the siding. My fence is rotting to death. We don't use the pool anymore because adults aren't allowed to have fun. Ridiculous. I'm not talking be inappropriate. We should be able to bring a noodle? As a renter I pay for all of this. We pay over $2200 a month for 1600 square feet and that includes the garage. They care more about the land lord than the tenants. When the lease is up we are out. I recommend everyone do research before you rent. Rent is always negotiatable if you're dealing with honest people! I will not attack anyone 1 person. I feel that both renter and landlord should be happy not just 1 sided. Jon I have discussed these problems with you months ago and I texted you today around 11:50am and it's 5:00pm. You are the one who made the rules and said that the privacy fence is a privilege and your office says it too. In fact you have it in your hand book. You haven't solved any problems for me to write a good review. I told you I would not put a good review in until I see changes. No changes on your end at all. Don't come on here and lie. I respect honest people. You aren't being honest. This relationship will end on the last date of the lease and I will take care of everything you need from me to get out of here. I will end with that. Anything you say after this I will come back with facts. Let's leave it alone and just make it to next August. We are not breaking rules and taking care of the property with love and care. So I should have no problem getting my deposit back when we move! I already handed over my documents to a professional. I am just covering myself. God bless

First, let me start by saying I am not one to leave nasty reviews. I own a small business and…read moreunderstand that different situations arise that cause problems out of your control. With that being said, here is my honest experience with this company. We should have seen signs from the beginning. We applied for the property 2 months before our planned move and emailed and called several times to make sure they had appliances and ask if we could have the inside professionally painted and included a swatch of the light gray color we had chosen (just so it felt clean and like our own) and were told we don't know let me ask every time. They finally replied back with an answer that no they do not have a fridge. My husband and I are not so rich newly weds so purchasing a fridge was not a great convenience, but not a big deal so we searched for a nice new used fridge. $500 later we took off a day of work to pick up the fridge and bring it in our current house at the time until move in day. Only to find out when we walked through the house when we got the keys, surprise they have a fridge. We called, calmly I might add, and asked for the fridge to be taken away since we already bought the new used one and it was a nicer fridge anyway. At this point we already had $500 and a day off work put into this fridge, it was going in my kitchen lol. Well they said they could send a guy to move the fridge into the teeny tiny garage which already is housing a lot of trash and random things from the previous tenant as well as the washer and dryer. I own a business that requires I be able to use some basic wood working tools that need to be housed there so we called back and said no we would prefer it be moved out. Their response was that my "husband said to put it in the garage so you and your husband are not communicating well and are not on the same page" This whole time my husband and I are sitting right next to each other so it is becoming laughable. Long story short, we had to sell the fridge for less than we bought it for and deliver it taking off work again. There were also fairly nasty mattresses in the built in beds when we got there which we had to request be taken out. The stuff in the garage, I understood that maybe the previous tenant was in a hurry and I wasn't going to make someone come out and clean it up except on the move in sheet to make sure they don't charge us when we leave. (surprise, we were charged $60 for them to come and sweep out the garage and remove a hook) After a similar situation with the paint in communication, we were finally approved only to have to battle at the ends because they had someone repaint at moveout. After much back and forth, we were "only" charged $800 for cabinets in a very small kitchen to be repainted because I had used contact paper on the countertops that I had removed and there was no damage. They were in great condition, probably better than if I had not used the contact paper since I didn't not touch the countertops) that the owners would not have even been aware of had they not gone to the property in the middle of our moving out without our knowledge. They walked through several times while we still were renting the property during move out and noted things like how it wasn't clean (hi, we were moving) and things that we were going to take care of after we moved our things out. It took several weeks to get any answer about any question including a leak we had in the kitchen causing damage to the sheet rock and paint peeling. We were charged for this because I got tired of looking at the wall falling apart and put contact paper over it since it was sagging and looked like it would fall apart. I hope this is only special to our situation and our owners because the woman who was our property manager at the end (we had several) was very communicative and helpful even though the situation was not ideal. But if this is the norm, TAKE PICTURES of everything at move in and get EVERYTHING in writing and keep it in a folder on your computer. Be paranoid and good luck!

I originally had no intention of posting on yelp, however my initial review keeps getting…read moresuspiciously removed from google. Might be google's fault, or maybe someone from helen painter flagged it, I have no clue either way. I will try reposting it back on google later to help future renters make a wise decision. Good thing I saved a draft. My review is as follows: (originally posted on Google) A few things need to be addressed before I can fully get into this review. First, if you do a little research you will find the positive reviews online are from employees or benefactors of Helen Painter. That should paint an accurate picture of HP's integrity, not to mention that they have another website, guess one or the other got too many bad reviews. Second, google requires me to give at least one star to post this review. Moving on, when we first began renting with HP, our experience was great. They were friendly and accommodating. Transactions were pleasant. Unfortunately, the agent we dealt with, Kate(not kaitlyn), moved on to start her own property management group. When it comes to getting things fixed, they did send workers to the house in a timely manner but this when the "blame game" begins and we started to notice how HP really values it's customers. One day, i flush the toilet and water starts flowing heavily from underneath the toilet. We were worried about the damage that could be caused to the floor and foundation so we immediately contact HP and they send plumbers out to fix the problem. The plumber finds all kind of junk that was trapped down there and tells us to not flush baby wipes and tampons down the toilet. We do not have a baby or wipes of any kind but we take note of the expert's advice. A few months go by and it starts happening again so we let HP know and they send the plumbers out. The plumbers proceed to tell us the same thing about tampons etc and that next time it happens they will have to charge us $600 dollars. A couple of weeks go by and it happens again. We request that they send a different plumber. The same plumber comes to the house does the job and tells me the same thing and that they are going to charge us, this all with no proof of what he actually found or removed. I complain for two big reasons...First, it was less than 30 days and he was talking about feminine hygiene products... Second, why is the length of time getting shorter and shorter between each leak when the toilet worked fine for years before this plumber put his hands on it. **This very important and I bring all this up bc HP should have questioned the plumber's quality of work, instead they targeted us and tried to place the blame on us.** We narrowly escape that fee. A little time goes by and I'm sure you can guess what happens. This time I take it upon myself to rent the equipment and try and fix it with nothing but youtube guiding me. To this day, there has not been one single issue with toilet. Soley thanks to my wife and I, they now have working equipment in their rental properly but they still try to point the finger of blame every chance they get. As for the review of them on yelp, it may be from a bitter person but they are correct in pointing out the lack of professionalism and especially lack of expertise. We are regularly told that this or that is the law but when we have a question that doesn't work in their favor its always some excuse like "I've been so busy this week, we'll have to get back to you, etc, etc" again with all blame being pointed at the customer. At one point they even told us that if we were to go our own way and sublease it out to someone else they approve of, that not only would they have to pay rent but we would have to continue to pay rent too. I don't even know if thats legal and I doubt HP would have clear answer either. We understand there are rules but we do not appreciate being treated like dirt. HP is not a bunch of horrible people, however as a current customer, I can't find anything positive to say. With there being so many great management companies to choose from, there is no reason to take a risk on Helen Painter.

My family and I were looking to purchase a home in Texas. We were coming from out of state so we…read morecontacted the Marshall Reddick Dallas team. We talked with Stephany via zoom and we were so impressed. Her knowledge of the areas, the homes available, the best schools and the property taxes for each city was helpful. When we flew to TX to tour the homes, her and her team were welcoming, punctual, knowledgeable and friendly. We had a great time and found a house we loved. Big thanks to the MR team for all their help. I would recommend them to all my friends.

Purchasing an investment property through Marshall Reddick was the best decision I ever made. Not…read moreonly was the buying process really smooth (their website is awesome) but having them manage my property has made it super easy to be a landlord. Glenn Weaver is a great manager, and Monique Jelley is a very proactive maintenance manager. Things like lease renewals and annual inspections are handled ahead of time without me having to ask, and maintenance requests are conveniently done in the online portal. I would absolutely recommend the MR Dallas team for purchasing and managing your property.

Mr. Ed Runyon is the gentleman I have been dealing with for the last 2 + years…read more This company is the landlord of the commercial property our business is renting and where our office and warehouse is located. The nicest person you will ever meet. I won't go off on lengthy explanation about it, just take my word. He is a special man and he deals with people in a very special way. Energy of an angel. Anytime that we need anything fixed he is always sending his guy Ronni and it usually fixed very quickly. The properties that they own are well maintained inside and out and they are always on top of what's needing attention. I love the fact that he is our company's landlord and would highly recommend this realty company. If you're in the Fort Worth area and need a commercial space, I recommend you give them a call.

Did not receive the management of property we were looking for. They were very difficult getting a…read morehold of.

Man, i don't know where to start. i live in CA and had a condo in DFW, it was on Ridglea lane…read more Well, it was a nightmare top to bottom. I also had a lackluster company managing it. my tenant was a dead beat, the place was in real bad shape, the HOA had serious issues. it could not have been any worse. I had no exit plan, no realtor would touch it and if they did they did it poorly, i finally got rid of those losers too. then someone gave me a referral to Anthony with the Cole Group. Anthony got that tenant out of their, from start to finish, filed all the papers, called the sheriff, then he cleaned it up. he never bothered me for anything except thee odd times he needed my signature or to keep me posted. i cant believe it but he got it sold. if ANYONE is a property owner and needs a 100% stand up guy. call no one else but Anthony. he is honest, kind, funny, and spot on. i cant thank him enough. Tom F from San Diego, CA

We had a great experience working with Common Ground Management. Their team communicated clearly…read moreand made coordination smooth from start to finish. We especially appreciate their prompt payment and professionalism -- it truly makes a difference. We look forward to working together again.

Very prompt and professional. Ty and Rivka are reliable. I…read moream having a pleasant experience with them.

Our homeowner's association switched to Action Management a little more than a year ago. Their…read moredeep dive into our building's systems, staffing, procedures, and physical appearance has been impressive. I am on the board of directors, and while it was a difficult decision to make a management change, we chose a great partner. We have been going through maintenance issues as an association, and have a major project on the horizon and their guidance, expertise, and professionalism has been a welcome addition to better managing our collective home. I can only speak in my capacity as a homeowner, but I am quite satisfied with the changes.

From the owner: Action manages over 300 homeowner community associations throughout the Western United States. More…read morethan 50,000 total units under management.