If you are looking for an optometrist, I suggest you go to Height Vision Center on Montague St in Brooklyn. The Staff is really great and they have a wonderful selection of glasses. read more

Always great service - short wait times, great customer service, and really great doctors who take good care of your vision. I've been going to Heights Vision Center for years and I've always had a great experience. I highly recommend them. read more

Perhaps this is a wonderful doctor, but I will never know. I called to inquire about an appointment, could barely understand the receptionist (not an accent issue, just mumbling), and then when I began to suggest the day I was hoping for an appointment I was interrupted by the word "NOTHING" being said to me rudely and repeatedly. Nothing more. Alright then. I guess this doctor has enough patients. read more

Dr. Patel is great! Extremely nice and competent. I was seem very quickly and the exam was expertly done. Got some nice glasses too.

Go here. It's really great. The staff who works there is very knowledge and helpful. I really think all medical admin staff could learn a thing or two from them. Also, Dr. Friedman was very friendly, competent, and fast. I recommend this place for sure. read more

I brought my 2 kids in for their eye exams, and it turned out they both needed glasses! The doctor put them at ease, by explaining how important their visit was, and that it would be fun at the same time. The sales people were so helpful in helping me choose frames! We even pretended it was a fashion show. The frame selection was great. Really colorful and fun stuff. We picked up our glasses, and the person behind the desk took a lot of time to make sure they fit perfectly. They even were told how to take care of their glasses! Our visit to the eye doctor was a really positive one, and I will be telling all of my friends and family to definitely go to Dr. Friedman's office. Great experience! read more

It was my first time ever getting an eye exam and it was so pleasant. Everyone was extremely helpful and nice and they knew their stuff. I would come back no questions about it! read more

I've been here once before in 2009 and my follow up was last week for yet another pair of glasses. Love the place, Love the Staff, Love the Doc. (Friedman) and they take PBA Eye insurance which is always a huge plus!! read more

I've been going to Heights Vision since the age of 13 when I got my first pair of glasses. Both Drs. Friedman and Patel are thoughtful, diligent, and accessible. I am the kind of patient that asks a lot of questions (I am a biologist, myself) and have always been allotted as much time as was needed to answer those questions. I've seen both doctors and they are warm and trustworthy. I highly recommend them! read more

I saw Dr. Patel. She was very nice. I do have to say that she was dressed very casually, no lab coat. It did not seem professional. Also, the reception staff were extremely unprofessional and not helpful. This was our first time there, and we walked in and our presence was not even acknowledged. We waited until they got off the phone, but they still didn't even greet us or find out why we were there. Finally we went up but still rude and unhelpful. A week later I called twice to get my Rx faxed to me, and still no fax. Just called now, and was just put on hold twice without even speaking to anyone. I had to eventually hang up. read more

The worse service ever, I will never go back there again. I picked my glasses that had been there for a while, due to me having death in my family. once I tried the glasses on I noticed I could not see nor could I read anything and the tent was entirely to dark. The young woman that waited on my tried to tell me that it was because of my cataract's. After going back ad forth with her I decided to wear the glasses home. I went back to see the optometrist, she quoted to me that the prescription was wrong, but before that she tried to convenience me that maybe I couldn't see because of the cataract's and that getting glasses would not make them better. I asked her what gave her the idea that I was trying to correct cataract's with glasses? anyone in their right mind knows that is not the way to correct them. Then she decided to agree with me that the person that waited on me sent my prescription out wrong. She examined my eyes again and sent me out to see the same irresponsible sales person. I requested the tent be taken off completely. I waited for a call back when the glasses would be back, no one called. When I called back to check to see if my glasses were back from being corrected the receptionist was a nice idiot and didn't know nothing. After me insisting on her finding out if the glasses were back and her keeping on hold for so long she finally says oh the glasses are back. I went to pick my glasses up the tent was not taken and I still could not see. The worst service I have ever had. read more

Dr.Friedman was very thorough and spent a lot of time answering my questions about eye related allergies. The place was clean and nice, they had a great selection. Overall great experience! read more

The doctors here are very professional and they have the latest equipment. I have been going for many years and the exam is never rushed, they answer all my questions (I sit in front of a computer all day) and are generally nice all around. The staff is nice enough, though I never share their style sense and usually feel like I'm disappointing them in my choice of frames, but I'm always happy with my choice and that's what really matters in the end. They take my Eye Med insurance so the glasses are generally reasonable, maybe on the high end. But it's Brooklyn Heights, so I'm not surprised. And I feel like I'm getting quality service. read more

Just got my new glasses and soft contacts and they are great! The exam with Dr Patel was thorough and accurate. I am sometimes difficult to fit since I wear monovision with one eye for close and one eye for distance vision but she worked it out well. I now can read small print again1 Leslie was very helpful in selecting my frames and helped with my final choice. Overall all the staff were very welcoming and helpful. Best optical experience I have had in Brooklyn! read more

I enjoy going heights vision center because when I get there you done have to sit down so long to wait. I like the choice of glasses they and they take time to explain the situation you. read more

Dr. Friedman is the best optometrist I've had (he's given me prescriptions that actually work for me). But HIS STAFF is seriously rude and unhelpful. The receptionist who answers the phone is so unfriendly it makes my blood run cold. The two men behind the counter are so hostile and unpleasant that I dread having to interact with them. I've never seen anyone in that office in a good mood. No one remembers your name or smiles or tries to be helpful-- they act like they want to bite your head off if you ask to see a pair of glasses. I live in the neighborhood, and I avoid going to that store because of the staff. Update: Recently I lost my glasses. The receptionist was uninterested in helping; I had to wait 10 days to get an appointment, but when I arrived for the appointment, they had scheduled me with the wrong doctor, so I had to come back a week later. For almost three weeks I was walking around with the world looking completely blurry. Update: I sat at the counter waiting to look at frames while the salesperson helped another customer. She never greeted me or acknowledged my presence. She acted as if I wasn't there, even though I was sitting directly in front of her. I sat for more than ten minutes, and finally walked out without buying new frames. read more

Been going here for years and was recommended by co-worker. Love this place. Easy to get appointment and prompt service. Dr. Patel is wonderful. Then there is the woman (sorry don't know name) who has great ability to find glasses that fit your face. Accept NYC mangement benefit insurance. Highly recommend. read more

This is the best office I have been to that from the customer service to the doctor seeing me was excellent. The staff made me feel welcome and and ease as I waited to see the Dr. and the the selection of frames were great. They have contracts for the ones who want the ease of no glasses. the place. read more

Heights Vision Center is outstanding. The doctors are attentive and show consideration for each patient's needs. I highly recommend this practice. read more

Another visit this year and they have definitely done some upgrading with the desk staff. Friendly fast courteous.

Frankly the doctors are fine ESP dr Patel. However there is a guy who helps with glasses who is downright surly. Essentially go with dr Patel and Susan who is excellent with glasses. Give the rest of them a miss. read more

I was visiting family in Brooklyn for a month and needed an eye exam and new contacts. Based on reviews, the location of the office and the fact that they take my insurance, I choose Heights Vision Center. Dr. Patel spent a great deal of time fitting me with contacts and explaining the difference between the two brands I was considering. I left with samples of both and was able to try them out before calling to order the ones that worked best. Very positive experience. read more

I just got scammed by the office and would seriously suggest anyone who visits this office to micromanage what is actually being billed to your insurance company. I only requested an eye exam but this office ordered 4 boxes of contact lenses at $35 per box which absorbed my $125 insurance reimbursment amount that I attempled to use by buying contact lenses online at $17.65 box. I submitted the claim to my insurance company for reimbursement which was denied since they paid the fund to Heights Vision Center. I went to the office and they could not provide any documentation stating that I authorized them to order contact lenses at $35 box. During the exam, I spefically stated that I will be ordering the contacts online since I am able to buy them at $15-17 a box. Despite the fact that I mentioned I will be ordering the contacts online, the office disregarded my intention and ordered the contacts. All they showed me was a credit card receipt that I signed for the co-pay. Prior to leaving the office on that day I stated to the girl at the register, "I would like to pay the co-pay". She printed a credit card receipt for $25 for me to sign which I did. They did not inform me that it was for a co-pay for the exam AND co-pay for the contacts. Needless to say, the credit card reciept was not itemized. They led me to believe on the day of the exam it was just for the co-pay. When I was in the office discussing the issue after the scam, they print an itemized receipt that was NOT signed showing the contacts lense order. The insurance company was not able to intervene to remediate. I was stuck paying $35 box at 4 boxes and still had to keep my 8 boxes I ordered onllne at $17.65 a box. I tried to compromise with them to lower the price to match the price I obtained online at visiondirect.com at $17.65 per box, but they stated "Its not your money, its the insurance company's money". The stupidity in that reasoning is that it IS my money to decide how the $125 is spent since I pay the insurance premiums every month. I would not be suprised if this office pulls this scam in the aggregate because most folks would not cause an issue and believe thier reasoning since it's "not thier money". Another interesting point is the fact that Doctor Friedman responded to my post with some bogus lame story how I was confused and was fully informed on the insurance billing. Insread of recognizing a "confusion" occurred and rectifiying the situation by returning the money or matching the price online, he writes an essay in a feeble attempt to cover the office scam. Clearly, the right thing to do as a business owner is to work with the customer, however, instead, he would rather fight vehemently for the petty profit. Very grimy indeed. Would you want to risk going to an office that handles matters this way when there are plenty of good doctors in Brooklyn Heights like Grand Opticians on 151 Montague which has 5 stars in Yelp and all my friends recommend to me after this issue. If you need to order contacts, the average price online is about $15 - $18 box. I ordered mine from visiondirect.com, 8 boxes at $17.65 with free shipping and a discount. You just have to order 8 boxes to get the discount, but that's better than Freidman's 4 boxes at $35/box for $140. 8 boxes for $140 at Visiondirect.com is clearly a better deal. The breakdown is below: Subtotal: $ 207.92 Shipping: FREE Discount/Credit: $ -69.23 Processing Fee: $ 1.99 Estimated Tax: $ 0.00 Total: $ 140.68 Just google your contact lense online + the keywords "lowest price". Lens-saver.com has Oasis lenses at $11.34/box http://www.lens-saver.com/popular-lenses/acuvue-oasys/?gclid=CPvEnYaWvbICFRFt6wodAFwAjQ read more

Thank goodness there is still a place like Heights Vision. Dr. Friedman is a dying breed, unfortunately. Very very difficult to find another doctor like him. Been going to Heights Vision for well over 10 years! I hope the next 10 years are just as super! Kudos to Dr. Friedman, and his staff!! read more

The main doctor ignored me for the first couple minutes after I walked into the store. He also "cleaned" my glasses lens with hard paper towels, which shocked me; I've been told since I started wearing glasses at age 10 only to use soft materials. (I also would have thought an eye doctor's office would have proper cloths.) He handed my glasses back to me with the lens solution still smeared on them. And most importantly, my frames were crooked/not properly adjusted, necessitating that I now go somewhere else to get them fixed. read more

They are super friendly, Dr. Patel is quick and thorough, and Lesly is fantastic at helping with glasses selection. Staff also makes everything very easy with insurance. read more

I have been going for 30 years to Dr. Friedman and are very satisfied. He is very thorough and I have no complaints. I have been treated very well and everything explained to me. One of the things that could improve would be the interaction with customer service, a little more helpful would be nice. The receptionists are quite nice, helpful and friendly. read more

I've had a few experiences with Heights Visions, most were stellar. I have a complicated prescription, and limited insurance, making glasses very expensive for me. A couple of years ago, one salesman was very helpful and patient, and offered a very inexpensive solution to my problems. I went for an exam last week and because Dr. Friedman was out on vacation, I saw a substitute - with whom I was not happy and felt rushed in my exam. I filled out the survey they emailed me after the visit, and Dr. Friedman called me right away to apologize and invited me to return for another exam at no charge. During my exam with him, Dr. Friedman was very patient, easy going, and explained everything carefully and thoroughly. He offered several different options to me. I appreciated his sincere apology for my earlier exam and the fact that he made good on the rushed exam. I also appreciated that his sales staff did not try to force sales on me and even said if I found frames I like better than what they have, I can bring them in for the prescription lenses. I'll stick with Heights VIsion from now on, have had dreadful experiences elsewhere. read more

Decided to go to this place,mainly because they are a participating provider under my insurance plan and I needed an exam. Although there was some initial problems getting an appointment at a convenient time( I needed a Saturday only), the first Saturday I requested- the doctors were not in; they cancelled my scheduled appt for the following Saturday.ultimately,I went on a friday(day off). I would recommend being open to 7pm, 1-2 nights/wk. Other than this and I had to provide additional info about my insurance coverage to the optical asst, I had a good experience with Dr.Friedman's exam and with the attentive service from the optical assistant. I also appreciated that there was "no hard sell" pushing more designer frames or other "add-ons", though they were offered. I haven't received my glasses yet,but based on this experience , I will recommend Height Vision to other friends and colleagues. read more

Absolutely ZERO stars. My husband recently had an accident in which his glasses were destroyed, and I had the absolute WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED at this place of business. The associate began cleaning the glasses with a paper towel, and when I kindly asked if I could clean them myself was met with attitude and insults. The insults continued well after I stopped speaking to this man, and another patron actually stood up and said that if he didn't stop yelling at me he was going to leave his eye appointment. After a lot of asking, I finally spoke to the Doctor about what had happened and he was unapologetic and only made excuses for his disgusting employee of 20 years. Do not waste your time, do not encourage disrespect, and tell everyone you know never to go to this establishment. I know I will. Better Business Bureau, here we go. One star because a man named Arnie on the phone was the only one who was respectable. Sorry Arnie, this place stinks. read more

I went here because it is in my neighborhood and they take my insurance. I had my exam with Dr . Patel and she was great, very thorough and helpful. I then went to choose a pair of glasses and it was very busy. It is not easy to see all the pairs because some are on the back shelves and there are so many in the cases. I finally narrowed it down to two pairs and had to leave to pick up my children. I went back a week later, on a Saturday afternoon, and it was not very busy. I explained to the woman who offered to help me that I had been there last week and I had a good idea of what I wanted . She replied, "Oh , a lot of people were helping you," in a very unpleasant, rather rude tone . I was quite surprised by her comment and knew right away that she would not be the best person to help me choose the right pair of frames. Maybe she was just having a bad day but then she passed that "bad day" attitude to a customer who was just trying to buy a pair of glasses. Kindness goes a long way ..... that is what I tell my children . read more