This is trash . I had an appointment setup , made sure twice with them and the insurance about the…read morePCP and they had said everything is good . The two ladies in the front very disrespectful. We had talked to a lady that spoke Spanish about 2 weeks ago to confirm that everything was set to go and we show up and everything is wrong . I would steer clear from this clinic. I would highly NOT recommend. I had also misplaced some records and instead of helping they just judged my husband and I . DO NOT GO HERE .

Facility not professional, never answers their phone. They have a non working email address. They…read moreare never on time for the appointments. Our doctor left the facility due to how unprofessional they are.

Front desk is rude. Service sucks. Just came here for a physical WORST EXPERIENCE EVER. doctor…read moredoesn't know what she's doing either. Won't ever come back to this location at all

If you care for your child don't bring them here not to be mean but I had to get a second opinion…read moreafter went here for a usual check up said both my daughters did not have the flu same day not even 2 hours later I'm in the emergency room with two kids that have the flu and one the doctor at pediatric care still gave my daughter the flu shot. Doesn't seem to always be there for this clinic and they are never consistent with who you see, some rude nurses, and always out of stock of some shot or item they need.

VERY UNPROFESSIONAL! The front desk staff, Ms. Raquel (or…read moreMs. Rachel), disconnected my call three different times while I was simply trying to ask why my daughter's appointment was rescheduled when her dad arrived only four minutes late. She claimed there is no grace period and tried to imply he was lying about the time, even though he showed up at 10:04 for a 10:00 appointment. He had to call off work, pick our daughter up from daycare, and still got turned around at the door. When I questioned why the call kept dropping and said, "Are you acting like you can't hear me?" Ms. Raquel / Ms. Rachel suddenly came back on the line with a rude attitude and falsely accused me of calling her a name--even though I was speaking to people in the background. Instead of remaining professional, she escalated the situation by threatening me, telling me to "come say it to her face," and when I arrived to unenroll my children, she said, "Ain't you coming to look for the h?"**--continuing to provoke and disrespect me. When I asked her to step outside so we could talk calmly, she refused and continued being unprofessional behind the counter. Management also made no effort to listen to my side or address her behavior. I unenrolled my children and left. I would NOT recommend this pediatrics office to anyone--not even my worst enemy. The lack of professionalism, customer service, and accountability is unbelievable.

I see why they have 2.5 stars. Very unprofessional. Girl at the front desk has a nastyyy attitude…read moreshe should see a therapist. And everyone else there basically barely cares. Jana was a a sweetheart but needs to tell her staff to tighten up

Dr. Collmann has excellent bedside manner and put my scared little guy at ease. Everyone was very…read morenice and attentive, and they had a cute little waiting room with toys and books for kids. I waited a minute or two to go back. Great experience!

The doctors are fine, but like many others the front office staff is rude. The wait times will…read moreaverage 45 minutes after the scheduled appointment. However patients arriving 7 minutes late are turned away with zero consideration and are forced to reschedule. We are done here

I waked up told my mom that when I grow up I want to be a doctor but I feel like that something…read moreelse feels different about that and I wanna be at the doctor when my age is at 16

Absolutely the BEST care for our grand daughter Thorough…read moretesting and very accommodating to our concerns.ran tests, we're very gentle and kept my grand daughter from being scared of her CAT as an and getting shots! Highly recommended For great care !

Liberty hill pediatrics had been a GOD send! Our last pediatrician started to become not a great…read morefit and we can not be more thankful for finding this office and even more so KATIE the PA here. Both my boys have left here not afraid to return and as a momma that is more then words can explain. As the momma, I leave there with such positivity and peace that we have found the greatest new addition to our family Thank you so much and biggest shout out to Katie :)

This place came highly recommend. NOT BY ME. BEWARE!…read more I have had nothing but issue after issue from the very first appointment. I should've paid attention to the signs and left quick. At first it was coding that generated incorrect billing, that took months of my time to get it corrected; then they charged extra for appointments during their "open" Saturday hours and coded it so it wasn't covered by insurance as emergency. They are very misleading and deceiving. Tiffani and Toshia are the only reason we came back for so long. Getting ahold of anyone further than the front desk is a level 5 chore. When Toshia says call me, she doesn't understand how much of a chore that is. We end up waiting until our next appointment to discuss anything with her. Be prepared to pay fees, fees and more fees for every single second spent in the building. We have some of the best insurance, that covers most everything and they come up with incorrect coding that results in out of pocket fees every visit. Too bad our insurance office corrects it for us because they realize it's WRONG! Oh and when you decide to leave, be prepared to pay a fee for your child's records. There's a blurry line at the bottom of the release form that says "may" result in a few. Then they say it's their "policy," that is so deceptive to not just be transparent!!! They refuse to take responsibility for any mistake, they can never find previous payment receipts and try to make us pay even after I have proof showing we've met our out of pocket/deductible. We are so glad to be done with this office. Do yourself a favor and find another place!

Dr. Vicki Popejoy is a wonderful pediatrician. She has a charming personality and knows medicine…read moreand health as it pertains to my son. She shows genuine concern when discussing medical problems, which is rare when it comes to doctors (most of whose bedside demeanors are terribly lacking). If you're looking for a competent, friendly Waco pediatrician, you can't go wrong with her...

I've been taking my daughter here for years now. She's grown up with Glow Worm and I think the…read moredoctors and nursing staff are excellent. However, the posted hours online are inaccurate and if you call to talk to someone, you WILL be left waiting and once you finally get a person on the line, they will be rude. I got off the phone with them earlier about changing an upcoming appointment due to a prior obligation I didn't know about and the girl up the phone was unbelievably rude to me and hung on the phone after my appointment had been cancelled and I confirmed I didn't want to reschedule right now. I tried to inform her we were going to look for a new pediatrician because this kind of attitude and the situation with the hours being wrong is very inconvenient (they don't open until 2:30 on Wednesdays now apparently) to working parents. I realize this is their job, to sit in a cushy office all day answering phones or watching parents fill out paperwork, but the attitude has throughly spoiled me for ever recommending them. Get new girls at the front desk. It's unfortunate the quality of care is decent, but the office staff obliterated whatever good will I had for Glow Worm. I'll only be in contact with them again to move her medical records to a different office.

We are so sad to be relocating and saying goodbye to Glowworm! This office has been so incredibly…read morekind and thorough for my daughter! They are always willing to go the extra mile and have been her doctor since she was one years old and moved to the area.... The Nurses and the doctor are warm and professional. Always willing to assist! This picture pretty much sums it up!

Very friendly and patient and kind! They are fast and efficient and always see us right away and…read moreget us in and out quickly! They always have surprises for my 3 year old and he loved the doctor because of all of this!

We've been going to Whitestone Pediatrics for years, and they've always been so accommodating and…read morekind with our kids. The staff is patient, gentle, and never pushy. I really appreciate how respectful they are when it comes to discussing vaccinations, they inform and ask, never pressure. Highly recommend them and sister property.

I delivered my baby one month early, so I hadn't interviewed pediatricians yet The hospital will…read morenot discharge you until after you have selected a pediatrician as you need to visit one day after discharge. Dr. Holmes came highly recommended by Kristie W. at AAOBGYN and the pediatrician at St. David's North Austin Hospital. Their front desk, Dahlia, was very helpful in answering my questions, and flexible while I was in the hospital. We weren't sure if we were getting discharged after five or six nights, and Dahlia said it would be alright for me to call her at 8 am if we hadn't been discharged yet to reschedule the appointment for the next day. All of their pediatricians are open to delaying vaccines. I delayed the hepatitis B vaccine at the hospital as my baby was battling jaundice as a preemie. I trust Raquel, the nurse practioner who hails from Southside Chicago. She is very knowledgeable and was able to answer all of my questions on vaccines. She explained that the Pediatric RSV antibodies shot is not technically a vaccine per se, even though it's called a vaccine. She showed me the list of ingredients for the RSV antibodies shot which does not contain any preservatives or aluminum so that I felt comfortable giving him the shot one day after discharge. So far we really like Dr. Holmes. He's knowledgeable, kind, and gentle with our baby. He gives great advice to first time parents and isn't rigid on rules and feeding times as long as our baby is gaining weight. Our lactation consultant was giving us rigid rules and stressing us out, where as Raquel and Dr. Holmes put our minds at ease and said to keep doing what we're doing since our baby is gaining weight.