Love the staff!! Great service always helpful and quick to get us in and out in a timely manner…read more I've never had a complaint - highly recommended over any competitors.. " Imperial Entertainment "

They are open from 8:00am 7 days a week. They have abundant supplies of ice at very reasonable…read moreprices. Staff are extremely helpful and friendly.

I do not know why this place has 2.6 for ratings. We love the Sundaes and Concretes. The service…read moreis good and most of all, the staff are polite. All of the ones we have been served by. It is cute and clean place. 50's style. I disagree with the reviews of some. Oh. A mini is too small

I absolutely coming here with my family, if it's not their steakburger, milkshakes or fries, it is…read moretheir classic turtle concrete! Coming in, it was a little slow yet clean and neat. The staff was friendly and we placed our order. We did have to wait a couple of minutes assuming that the concretes we ordered don't run as fast like their milkshakes and it was totally worth it!

It pains me to say this, but the last time we purchased popcorn from here, it was stale. We spent…read morearound $70-$80 for a graduation party, so it was disappointing. Service is always been great. My previous purchase over four months ago was excellent. I really wish this experience had been better!

5th year coming here. Make it a point to come during Spring Break as I did in college in 2020…read more Walked in and the owner was cleaning, greeted me and introduced himself. His staff said hi and let us know if we can help you. That made it feel so personal. Scooped up 5 different candy, 4 different chocolate and some rock candy. Loved the homemade chocolate fudge, grabbed 2. Frosties Root Beer was a must! Ice cream for sure They invited our group to upcoming Tomball German Heritage Festival!

The employees seemed very unorganized and inexperienced. They weren't wearing gloves while scooping…read moreor handling the food, and their hands kept touching the ice cream during service. There were around eight employees working, but they all looked confused, like they had just started. I had to repeat my order to four different employees because they weren't communicating with each other.

I visited with 4 of my other friends, the 3 people that ordered milkshakes ended up with stomach…read moreissues. There were at least 10 people behind the counter, I genuinely doubt half actually worked at the place. Nobody was in uniform, but I'm not sure if that's needed. We were trying to order, and it seemed as if they weren't paying attention at all. At the cookie counter, they were waiting, until another group came in and ordered before them. To add, one of my friends came to one of them and asked about allergy and cross contamination risk, they were being really weird about it. The way they acted sounded a bit as if they didn't know what was happening/ how to do their job. Mix in counter looked really messy with multiple flavors of ice cream smeared on the counter. I dunno, the situation was really weird and I wouldn't go again. Food tasted ok.

Ordered through the app and checked in when we arrived, expecting a quick and easy pickup. Instead,…read morewe sat there for 27 minutes with no update and no food. My husband finally called, and suddenly--within 60 seconds--our order magically appeared. Unfortunately, it didn't get any better from there. When we got home, we realized an entire meal was missing--almost half of our order. Super frustrating experience, especially with a little one in the car. Long wait, poor communication, and an incomplete order. Definitely not the convenience you expect when ordering ahead.

I am extremely disappointed with my experience at the Sonic Drive-In located at 14018 FM 2920 in…read moreTomball, TX. I placed an order through the Sonic app at 4:01 PM and was given an estimated ready time of 4:07 PM. I arrived around 4:10 PM, checked in through the app, and waited for my order. By 4:30 PM, after sitting there for 20 minutes, I pressed the call button and politely asked if there was an issue with my order that I wasn't aware of, explaining that I had children at home waiting for me to return with fresh food. I was told there was "no issue" and that they were simply "a little busy." After waiting another 10 minutes with no food and no updates, I requested a refund. A young employee finally came to my car around 4:40 PM with a refund receipt. The most frustrating part of this experience wasn't just the wait--it was the complete lack of communication. If the kitchen was backed up and my order was going to be delayed by more than 30 minutes past the promised ready time, someone should have informed me. Instead, I sat there wondering what was going on while my prepaid order was apparently nowhere close to being ready. There is no reasonable excuse for a customer to wait over 30 minutes past the estimated pickup time without any proactive communication, especially when the order was placed and paid for in advance through the app. This experience was unacceptable and reflects very poor customer service. Sonic needs to do better when it comes to managing online orders and communicating delays to customers. This happens far too regularly for this to be a just an off day.