Ordered through the app and checked in when we arrived, expecting a quick and easy pickup. Instead, we sat there for 27 minutes with no update and no food. My husband finally called, and suddenly--within 60 seconds--our order magically appeared. Unfortunately, it didn't get any better from there. When we got home, we realized an entire meal was missing--almost half of our order. Super frustrating experience, especially with a little one in the car. Long wait, poor communication, and an incomplete order. Definitely not the convenience you expect when ordering ahead. read more

I am extremely disappointed with my experience at the Sonic Drive-In located at 14018 FM 2920 in Tomball, TX. I placed an order through the Sonic app at 4:01 PM and was given an estimated ready time of 4:07 PM. I arrived around 4:10 PM, checked in through the app, and waited for my order. By 4:30 PM, after sitting there for 20 minutes, I pressed the call button and politely asked if there was an issue with my order that I wasn't aware of, explaining that I had children at home waiting for me to return with fresh food. I was told there was "no issue" and that they were simply "a little busy." After waiting another 10 minutes with no food and no updates, I requested a refund. A young employee finally came to my car around 4:40 PM with a refund receipt. The most frustrating part of this experience wasn't just the wait--it was the complete lack of communication. If the kitchen was backed up and my order was going to be delayed by more than 30 minutes past the promised ready time, someone should have informed me. Instead, I sat there wondering what was going on while my prepaid order was apparently nowhere close to being ready. There is no reasonable excuse for a customer to wait over 30 minutes past the estimated pickup time without any proactive communication, especially when the order was placed and paid for in advance through the app. This experience was unacceptable and reflects very poor customer service. Sonic needs to do better when it comes to managing online orders and communicating delays to customers. This happens far too regularly for this to be a just an off day. read more

Worst Sonic I have ever been to. Manager is a joke, a cheapskate and a liar. They shorted me an entree and all of the condiments I ordered and then when I came back they told me "the manager put it in the bag." They did not remake the entree item until I showed them a photo of what was in the original bag. Then, they gave me one of four ranch packets that I ordered and said I had to pay for the other three. I showed her my receipt in the app and she walked away and never came back. If I could give them zero stars, I would. read more

Ordered a dirty Dr Pepper and mozzarella sticks with two sauces. Ended up getting a diet Dr Pepper (not dirty at all) and no sauce for my mozzarella sticks. Disappointed and annoyed with this location because this order was so simple and they couldn't even do that. read more

I only eat at Sonics probably like what... maybe 2-3x a year. It's a nice convenient location close to home, and I rarely ever have issues with my order. Reese's BP shake is the way to go, with added oreos and fresh bananas! Thank me later! So good! Other than that, can't go wrong with the chili cheese coney, corn dogs, or their sonic burgers! Those are usually my go-tos! Love the strawberry limeade, but hate the chunks getting stuck in the straws. read more

Sonic Drive-In - Reese's PB shake with fresh banana & oreos - Burgers Near Me - Tomball, Texas

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The Best Sonic Ever!! I mean it!! Carhopare always always soo kind and cheerful and Food perfectly cooked!! My favorite is Exlong Coney with Tots and a Dr Pepper!! Love going here before shopping or after! It's a Great day in Tomball, Tx! My daughter and I enjoy this time together!! My other MUST Have are the Onion Rings!!!' So so so soooo Good! Extra Ketchup Please One thing I always wished they would have is Trash cans near by!! We always have to take trash in car and then my car smells!! read more

Sonic Drive-In - Burgers Near Me - Tomball, Texas

Would give 0 stars if I could. Placed an order online 5/28 prior to pulling up to Sonic. Upon arrival I realized it was closed. No sign, no caution cones, no note on the drive thru lane, nothing. I left because I was on my way to school. I pull up a week later (6/5) asking if there was any way to remedy this. Spoke to the manager, he tells me "it should've automatically refunded since we were closed" and I stated it didn't, the charge is still posted on my bank account/mobile app. Waited for a response and the girl asks me if there's anything else i need help with... I told her "No that was my only question" and she told me to "Have a great night" I drove off because i truly couldn't comprehend the lack of quality service taking place at this location. No problem solving, no solution to be offered. So they essentially stole money from me. Totally unprofessional and truly disappointing. Don't waste your time or spend your money here. read more

Ordered on line. Waited forever! Finally brought out our order (3 items), the tea had a leak, blast was missing. Carhop went back to change cups and get blast. Here's what he brought out. 1/2 empty cop of ice cream with some cookies on top!! Won't be stopping at this 2920 location again! read more

Sonic Drive-In - This was supposed to be a Oreo blast - Burgers Near Me - Tomball, Texas

waited 15 mins for an order of mozzarella sticks... then they forgot my drink which took another 10+ mins to bring out. i couldn't wait, had to drive off don't come here read more

Positive: My Dr. Pepper was good Negative: I got food poisoning from the All American Dog I ordered last night!!! Sonic used to be one of my favorite spots growing up. It's sad how bad the quality of food is now. read more

Jodie was awesome! Such an amazing employee. She's welcoming and nice and made sure I had everything I needed for my food. Thank you Jodie for making it a nice place to eat. Her ambiance was amazing too. read more

Great Sonic location with quick service! It's the perfect drink stop. Arrive during Happy Hour - 3pm- 5pm and get discounts on your favorite Sonic drinks. We stopped for my ultimate craving- the Diet Cherry Limeade. These drinks are so sweet and delicious and really hit the spot on a hot Texas day. This location decorates for the holidays, so it's a really nice addition to the community. It's great to see some effort put in by a local business to contribute to the spirit of the town. Keep up the great work ! read more

This is my medium butterfinger sonic blast with extra butterfinger. I called the manager and she apologized but didn't offer to make it right. She just asked me if there was anything else I need. It cost me an .50 cents for the extra butterfinger that I didn't get, plus I got the equivalent that comes in a small cup for a medium charge. So the way I see it, sonic owes me at least a dollar for the product and a free meal for my time in having to call the manager and leave this review, but doubt I'll ever get anything else from there again. It use to be one of my staple fast food places, not anymore. There are a lot of other options out there now. read more

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placed a mobile order, sat there for 20 minutes even agter i pressed the red button to tell them i was waiting for 10. never received my order. i left. read more

Alexa the car hop have attitude. not anyone's fault the speaker box is affecting your hearing. Long wait for being the first one in line. not a complicated order. Clearly staff needs additional training on basic manners. This Jon May not be the best career out there, but if you're really trying to pay your bills , you may want to quit the tone because it's not cute. 2023 now, you will get the same energy in return. I expected this from my hood . I guess assholes don't have an address. read more

So I don't usually go for fast food but I really wanted a treat and when I saw there was a cranberry limeade I was super excited. I got this and a warm pretzel with cheese. So good! The pretzel was soft with just the right amount of salt and the drink was tart with the right amount of sweet! Not to mention great customer service. A perfect end to a great day! read more

This was the WORST Sonic I have ever been to. I was craving a breakfast burrito on our way to SA, so we stopped in for a quick meal at Sonic in Tomball. My sons both ordered burger meals & my husband a chicken sandwich. After waiting for 30 minutes I pushed the button and asked how much longer it would be. They told me they were bagging our food and it would be right out. Then 10 minutes more passed and I pushed the button again to ask. They told me it still wasn't ready. So I asked to speak to the manager because it had her. 40 min by that time. 10 minutes later the manager came out and said that he sent out the food so someone in a different car probably took it, so he'd redo it. I asked for a refund because we waited so long. He agreed but it took another 20 minutes to get our food. In total we were there for an hour and 10 minutes. when we got the order it was wrong, the tots and fries were mixed together and cold and they even forgot one of the cheeseburgers. Like I said, it was The worst! read more

I do love me some Sonic! I have to come back here at least once every time I'm in town - we don't have any Sonics where I live now, and it's definitely a childhood favorite. This particular Sonic is reasonably fast.. maybe because they never seem to be busy? That part is a mystery to me. I vary what I get as far as burgers (the #2 and the Texas Toast burger are pretty good), but I always have to get two items that Sonic does better than any other fast food restaurant: tots and a cherry limeade. That's the flavor of my childhood, ya'll. read more

This is the worst place ever to go to. If you are looking for something quick for tonight, do not go to this location. I wish I could put 0 stars. First of all they overcharged me and refused to give me a receipt at the car hop. second of all, the food wasn't even good. third of all, the whole order wrong. I hate this place. When I called to complain, the manager on duty and the person who answered the phone was mocking me and laughing, I could hear it over the phone. Oh I was so mad!!! I called the general manager the next morning and he wouldn't even call me back after I had left a message. I don't want free food. I don't even want my money back I want to be explained why I had such a crappy service. read more

Fast service with the drinkies that are perfectly poured. Gotta love a Sonic that gets the syrup to fizz ratio right. read more

Sonic Drive-In - Burgers Near Me - Tomball, Texas

Update: I hate this location. My husband stopped on the way home today to get me a drink from this location. Diet Coke with lime. They gave me a Diet Coke with lime slush flavoring. Why? Who asks for slush flavoring in a Coke? It was honestly the most disgusting thing I've tasted. This is the worst sonic location in the area. Do not leave the parking lot without tasting your drink. And do not feel bad about making them fix it. I'm about to call corporate. The service is fast but it's always half assed. Go to another location if you can. Their burgers are done well but their drinks are always off. They act like it's a huge hassle to fix anything or even just wait on you. read more

The tomball location next to Chik-Fil-A and Arby's has consistently taken forever and or messed up my order any time I've eaten there. Don't recommend this location at all. On the contrary, the pinehurst location is fantastic I've been eating there for years and never had any problems read more

Slow! Ordered online before pickup. It took 5 minutes after the button was pressed before anyone answered. Sat there for 20 minutes before helped. Sat there so long my ice cream in the backseat melted all over the seats. Got my drinks and they were all flat. This isnt tge first time with bad service and product. Worst sonic ever! DO NOT COME HERE! read more

This past Wednesday my wife and I chose Sonic over all of the other places for lunch. We placed our order. A person came to our window and repeated an order to us that she was about to give us. It was not our order. She walked away. She came back later with what she described as our order. We accepted it and apprehensively pulled from the drive through to a parking space. Upon looking at the receipt and trying to figure out how 2 lunches can add up to almost $40.00 , we then looked at the food. We were charged for an additional cheeseburger that we didn't order (which was over $5.00 on the receipt, the onion rings were blackened (burnt), the jalapeno burger ordered was a single burger, we asked for easy on the ice, they were both mostly ice. We called and sent the burgers and onion rings back. Once we were finally given the correct order the carhop gave us a $5.00 bill for the almost $6.00 we were charged for. She also gave us a poker chip for a free drink. Not only did we get the short end of the stick on the whole thing, this is not acceptable to charge this much and jack the order up as much as it was. I will be telling everyone I know of the poor quality and high prices we were given. I am throwing away the poker chip we were given. I will not be back to this location or any other sonic store. You may be able to pass this kind of terrible service to some but not me. This used to be a reputable store. It has failed miserably. You will be able to find this same information on Yelp. read more

Daisy was our carhop and she helped herself to a tip out of the change she owed me. I have been a waitress, so I fully understand relying on tips but it's still at the customer's discretion. I did not realize the short change until after she had walked away (and after I had given her an additional tip) so my kid's slushy ended up costing almost $4. Won't be returning to this location! read more

Beware! Tonight I was in the area & went through the drive thru to order a double bacon cheeseburger combo. The girl taking our order didn't seem like she wanted to be there and she didn't ask if we wanted the larger drink. I left thinking everything was on my burger as it was ordered and found out after I got home, the burger had NO bacon and it tasted like it was sitting around for a while. It didn't make sense to go all the way back because I don't live close to this location. I checked my receipt and yes it said there should be bacon. It's not the first time this has happened. Something is usually either missing or wrong. I've ordered diet sodas and received regular or my burger is wrong half the time. So beware! Check your orders before you leave or take your money elsewhere like I'm about to do. read more

Beware if you only want to order one drink, everyone who orders food or multiple drinks will receive their order before you do, even if they place their order after you did read more

This sonic has gone downhill...WOW. The corn dogs were WAY overcooked, chicken overcooked too, slow service, but friendly. the drinks are good though! read more

Oh , if I could give zero stars I would . I sat in the drive thru for 20 -25 minutes to finally pull in to a stall only to wait an additional 20 minutes . This 40 minute wait was for 2 large slushes ...... seriously save your time a drive to a different location ! read more

I've tried to get a Vanilla Cream Diet Dr Pepper here for the last time. Why does every other Sonic make them perfectly and this one just can't seem to learn? read more

I wish I could give this Sonic a better review/update but sadly cannot. I will tell you to NEVER go on a Sunday morning as there is often only one person to provide service. The wait exceeds 15 minutes every Sunday morning. I've started driving 5 miles away to get my before 10:00 am Sonic fix. read more

Under new ownership. Advertises that the Drive-thru is no longer priority over the stalls. Has sign posted right nezt to drive-thru menu. Oh boy are they right. I ordered 3 small slushies and was in line 12 minutes and I was still 2nd from the front of the line. I left. That's fine giving everyone equal service, but I think Drive-thru patrons do Drive-thru because of the quickness. If we wanted to wait over 10 mins, we'd wait in a stall. read more

I went to the restroom. There is water all over the floor. The lock doesn't work. An employee walked in on me.

Good quick friendly service today. The place is kinda hit or miss but was good today.

Worse Sonic ever. I sat in the drive thru for 15 minutes with no one else in front of me and never got waited on. The person behind me pulled into a stall and ended up leaving without being served. read more

What a bunch of punk lazy kids working here. I pulled in at 11:40 pm pushed the button and waited 10 minutes before I left. They must have been busy with the other 2 cars that were there. What a joke. The owner must be so proud. Not good for business. read more

I have strong suspicion that a debit card number theft took place by an employee at this location. On Sunday, January 25, 2015, I was passing through Tomball and stopped at this Sonic and tried to pay using my debit card (at the order station). It was not able to read my card. The carhop (a sketchy looking fellow) took my card back to the restaurant to pay for my food. A few days later, I get a call from Bank of America stating that someone was trying to use my debit card number for a $200 purchase at Target in Magnolia. I don't live in the area, and that was the only time I used my debit card in that area recently. The food was fine, but be wary of letting a carhop take your debit card at this location (or probably any location for that matter). read more

Very slow service at drive through, it took 15 minutes to fill my order. For some reason the drive in window is closed and orders are filled by a car hop who was trolling for a tip. Lettuce on burger looked and tasted like it came from the garbage can. read more

Horrible service, needs new manager. Speaker phone didn't work let us sit for over 10 min. Pulled up to window didn't know how to take order thru window, got drinks wrong twice. Go somewhere else! read more

Worst place ever if you are in a hurry... It's guaranteed that you will wait in the drive-thru at least 25-30minutes. BAD customer service! What are drive-thrus for, anyway??! read more