How I spent $3,600 on a car worth $4,000…read more 10am "Your repair could be $1,250, but we recommend extra work - that'll make it $1,800" 12:30pm "Gonna need to spend $400 more" 4pm "you'll need to spend another $1,125 to fix something critical even though we specifically told you at 12:30 that you wouldn't need fixed" The next day picking it up "we went ahead and charged you another $230 ("when we said the service would be included, we didn't mean the cost was included in the quote)" "We didn't do a complete diagnostic at first and didn't know what else needed to be repaired" even though it was staring them in the face & somehow the shop up the road was able to see it.

We were visiting Stamford on vacation and suddenly experienced a high screeching noise coming from…read moreour car. We called Stanford auto repair, which was the only repair shop that was open on a Saturday afternoon. Even though it was half an hour before closing time, they told us to come right over. They diagnosed the problem and fixed it, staying late to complete the work. They were incredibly helpful, courteous, and friendly, and we highly recommend them.

Matt and his team are great and honest people. Whenever i have an issue or question they are always…read morewilling to help. They don't try to sell you what you don't need and they have great pricing. Honest mechanic shops that are helpful without charging you top dollar are a dying breed. Best shop in fairfield county. Thanks for your help Matt!

called and asked for an estimate to replace brake pads on my car which I explained needed to be…read morereplaced. They said they would need to see the vehicle to give an estimate. I told them I'd stop by and asked for an oil change to make it worth my while to drive there. I received no oil change and they charged me $200 for a brake inspection to tell me I needed brake pads. I told them I needed brake pads before I came in, no inspection was required or asked for. When I disputed the charge with my credit card company they flat out lied about what transpired and said I came in complaining about squeaky brakes and asked for a brake inception. This place is beyond shady. To boot, their quote to replace the brakes was more than the dealer, so their prices are terrible too.

they are no longer lusio. regardless don't go there unless you want to have more problems with your…read morecar my friend went there and now his car over heats. I brought my car there and found out because they didn't diagnose it and told me it was another problem my motor ended up blowing. these people are the WORST!

Big fan of Lusio and his family. I trust him. He shows me why something is broken and why it…read moreneeds to be fixed. He's 100% above board. Plus his fixes stick. His car repairs for my family are top quality. Lusio is honest, decent and reliable. Rare words for a repair shop! Definitely recommend.

Newtown Car Care Center has a nice and courteous staff with a comfortable customer waiting…read moreenvironment.

Friendly, helpful staff from the girls that answer the phones to the service techs and even the…read moreservice manager whom I've all spoken with at some point along the way in bringing my entire family's fleet of Swedish, German, and Japanese vehicles here over the past few years. From a simple emissions test to basic oil changes to more involved accident repairs involving insurance they have done a good job.

Completely ripped me off! Charged almost $800 and actually did nothing but switch a few coils…read morearound and said they were replaced. Car broke down with same problem later and an honest mechanic fixed it for me alerted me and showed me what this business was, a complete rip off.

Family owned and run -full service gas station and body shop. They were so accommodating and the…read morework was great at the right price. Thanks for my new tires and oil change. Excellent service.

Took my 2016 Ram 2500 in with bad water pump at 8:00 am and had it back by 2:30 pm…read more I got a price from Norwalk Ram dealer because it may have been under partial warranty but with deductible and parts it was $ 20 less than Norwalk dealers price and with an OEM part. Was a mess and was returned to me with cleaned up engine compartment Running cooler than was previously. Very happy with the courteous and thorough job Thank you Frank & mechanic crew Had tires mounted and balanced previously with same value and service I'll always bring my truck to them with such great service Previous review from other " customer" seems suspect since I have never had a disrespectful experience with this shop They came highly recommended from 3 other truck owners and I haven't looked elsewhere since Great experience with this company!

I must start off saying that I had an excellent experience with Route 53 Auto Body after I had…read moreexperienced a little bumper rash in the mall madness that you are prone to experience during the Christmas shopping season. A little preamble for my story. After a little light Christmas shopping at the Danbury Fair Mall, I walked out to my car to notice a sizable (about the size of a basketball) dent on the driver side of my bumper, and was definitely bummed out thinking that I wouldn't get it repaired before my anticipated road trip back to visit friend and family in Michigan for Christmas and New Years celebrations. Fortunately, a good samaritan witnessed the event, and was able to run me down with the individual who brushed up against my defenseless Malibu Maxx with her substantially larger H3. The important part of the preamble is the lady wanted to pay cash for the repair work instead of going to insurance if at all possible, so we exchanged all pertinent information, and I told her that the next morning I would obtain multiple estimates for the repair work. My journey began the next morning as I interviewed half a dozen of Danbury's collision shop/auto body repair shops. I will say that everyone was pretty reasonable with the prices, but I did receive the most cost effective estimate from Route 53. Remembering this is an estimate, and the actual cost of repairs could be higher, I went with the crew at Route 53. Not only was it reasonable, but the time frame in which they could complete the repairs was the best suited for my planned holiday road trip (remember, it's Winter, so a lot of locations are rather busy with repairs right now). I know that depending on the time, and the amount of repairs these guys might have will depend on your time frame experience, but I am speaking from my interaction with everyone. I was also told that they could prepare the bumper (once it arrived) and paint it ahead of time if I needed to hold on to my car for personal use. Everything about these guys for THIS SPECIFIC REPAIR was awesome. My interactions with everyone I dealt with were nothing but professional, and if I ever have body work in the future, I will gladly come back to them. Thank you all for the prompt and professional service, quick turnaround and for coming in at exactly what you quoted me on the estimate!

THEY ARE THE ABSOLUTE BEST! They do phenomenal collision work here. I've been going there for a…read morelong time, and have never had even a hint of an issue. You can tell that all of their work is of the highest quality. The owner is hands on and wants to make sure you are happy with everything from drop off to pick up, getting a loaner and everything in-between. He kept me well informed throughout the entire process. When I went to trade in my BMW not one dealer could tell that body work was done, with multiple of them complimenting me on how well the car looks. People always tell you to trust the best and since they are the best, my complete trust goes to them that my car will be as good as new when I pick it up.

I was extremely impressed by this place. My family was driving through on a road trip in our full…read moresized old Chevy van. I'm a mechanic myself from NY, and I had done a bunch of repairs on the van not long before I left home...but was feeling kind of a front end "wobble" that got me nervous especially with little kids in the van. I'm not used to going to a mechanic as I do everything myself but we were stuck and I was nervous so I pulled in to this place and explained the situation and asked if they could please check it out for me. At first Nina behind the counter said that they were booked and I would need to leave it there, but when I explained we were traveling and asked if they could take a quick look, she agreed. They had their head technician Germain look at the van. He put it up on the lift and carefully looked it over. I was expecting a five minute thing, but no. He had it up there for probably like twenty minutes. Didn't find anything loose or anything like that, so he took off every single lug nut (all 32 of them on that vehicle) and retorqued them properly. Also checked and adjusted tire pressures. Basically did a thorough lookover and did not cut corners. I even saw him putting tire stem caps on the tires that didn't have them! Nobody bothers with that...lol. I was figuring that they would probably charge me a full diagnostic fee of $100 bucks or more, but I figured safety is worth it. Then Germain went with me on like a 10-15 minute test drive in the van to make sure all seemed good. I could not believe how much time he actually put in to it, and didn't act rushed or impatient. He is a true professional. He normally specializes in performance mods and all that, but it wasn't "beneath him" to look over a big old Chevy van. When I got back, I asked Kas (who seemed to be the manager) how much I owed them, and he said hey we didn't actually do anything, don't worry about it. I couldn't believe it because these guys tied up their bay and gave their head mechanic over for like 45 minutes and didn't even charge a penny! Not to mention the fact that they found the time to get us in there in the first place. We were able to continue our trip safely. Would definitely recommend! Thanks again to Nina, Kas, and Germain!!

Car tow, Westport to Bethel, maybe 15 miles. $320.00. Late arrival for pick up and delivered the…read morecar to the mechanic 5 minutes before closing, making the repair shop work late. Tow truck driver did not leave the car keys with the repairs shop - drove off and the repair shop called the next day asking where the keys were. They could not work on the car without the keys. Mechanic was not happy. Only way to move the car was to push it. Full day at the repair shop wasted - Mistakes do happen, sure ... but charging over $300 for it? NOT ... it's simple, WESTPORT says a lot, this place assumes everyone has lots of money and their objective is to take it. I would never use them again.