I have no idea where all these 5-star reviews came from, because I've never had a worse experience at a salon, ever. For context, I once had to go to 4 different salons because none could cut both sides of my hair evenly, and I once had half my eyebrow waxed entirely off, so eek.
I had a photo shoot, didn't want to fuss with doing my own eyebrows or with straightening the massive curly fluff that I sometimes call hair, and I needed a place that could help me out on a Sunday. Enter Yelp, showing me 4.5 stars for Heena's Salon. I called Saturday and made an appointment for Sunday.
The phone call:
Me: "Hi, I'd like to make an appointment for eyebrows and a wash/blow dry for tomorrow"
Them: "what you want?"
Me: "Eyebrows, and also a wash and blow dry please"
Them: "with who?"
Me: "Whoever is available, I don't mind"
Them: "With WHO"
Me: "I've never been there before, so I don't care who you schedule me with"
Them: "you've been here before?
Me: "No...this is my first time..."
[This continued for another 5 min or so]
[In hindsight, I should have just hung up and called another salon at this point, but for whatever reason I was committed].
Eventually I got my 4pm appointment. I approached Hetal at the front desk (she had her headphones in, rolled her eyes at me):
Me: "Hi, I have an appointment for a wash/blow dry at 4pm, my friend also has an appointment".
Her: "two of you? [insert super annoyed look]--we don't have space for that"
Me: "well, we both called yesterday and you gave us the appointments"
Her: *looks in book*, *denies appointments*, *yells at staff: "can you take care of this?*
They split us up, and we ended up both getting our wash/blow dry, in a technical (albeit not functional) sense. The woman who did my hair had nails so long I actually have visible cuts on my scalp. I've never had such a painful wash in my life. She stopped straightening my hair halfway and said "your hair is better like this, no flat-iron". It was a flippy floppy frizzy mess, so I asked if she could flat iron it (the whole reason I came was the leave with straight hair after all). She reluctantly agreed, which was unfortunate for me because I had to go home and immediately re-straighten my hair because she did such a terrible job (and used zero product--who straightens hair with zero product?!)
Maybe I had a fluke experience? Nope, my partner left semi-traumatized. She said that the woman who did her hair pulled so hard, and actually hit her in the head with the brush so many times that she had bruises. She also had to go home and re-straighten her hair.
We were almost late for the photo shoot, so I had to stick with them to get my eyebrows done. Hetal did the threading. She instantly stated "your eyebrows are terrible, like they are very bad, I cannot even fix this". Granted, I did know I needed them done so I wasn't expecting to be a Mona Lisa, but I think her reaction was a bit much, and I definitely wasn't a uni-browed Bert from Sesame Street so c'mon.
She then proceeded to do a little threading, told me that I have to come back to her for my eyebrows from now on (because she said only she can fix it). There was no lotion for my red, ouchy eyebrow region, though she did state "I'm not giving you lotion, but i can sell you a packet for $5 if you want". Erm, no thanks?
Save yourself the trouble, and go pretty much anyplace else. For eyebrows, there's a place literally next door that is so sweet, does an amazing job, and gives you a nice little facial massage with lotion to soothe your eyebrows afterward. I think I'll take that over insults, derision, and eye rolls anytime.
Irony: the business card is stamped "100% satisfaction guaranteed". LOL. I cannot. read more