I have used Hebert's numerous times for parts to repair my clothes washer, dryer, and other appliciances. These guys really know appliances and have a vast array of parts at the ready. They have saved me hundreds, no... THOUSANDS of dollars in repairs and potentially replaced appliances just because I can walk in there and get parts and advice for tens of dollars (or 5 bucks in some cases!), go home and fix it myself. I just had this experience today. My clothes washer agitator quit working. I quick read on YouTube identified the likely cause as "agitator dogs". A quick call to Hebert's confirmed it. But the most outstanding thing is that they always HAVE the parts, IN THEIR HAND, and they are always the RIGHT parts. Imagine being without your clothes washer for a weekend or a whole week while you wait for a repair service or for parts to come through the mail. Then imagine, instead, picking up the parts at Hebert's and having your machine fixed in 20 minutes for 5 dollars. This place is the kind of knowledgable A+ repair and service-oriented business that I didn't think still existed. And when one of my appliances does finally get too old to repair, you can bet I will buy it's replacement from these guys. read more

We were expecting the worst, thinking our motherboard went out on our oven. Paul came out, sussed out it was just the element. Huge sigh of relief. Great guy, great service. Thank you! read more

My dryer sounded like a 747 taking off. Herbert showed up and he and his son quickly solved the problem. He came with everything in his truck so no need for a second appointment. My dryer is sooooo quiet now. read more

Our dryer drum quit turning and we called a recommended appliance repair business that was booked out two weeks. I then searched and saw great reviews for Hebert's. I called and they were able to get out next day. Paul showed up promptly at the time given, knew exactly how to repair the issue, cleaned out extra dust and hair that had collected in the unit and dryer was back up and running like new. I will HIGHLY recommend Hebert's to my real estate colleagues and clients! read more

This guy is amazing, and I highly recommend him! Based on the symptom, another parts store told me it was the lid switch. I replaced the part myself, and it still didn't spin, so I called Hebert's. He came out the same day, and found the real culprit and had it fixed and back up running in 20 minutes. He told me I had one of the best washing machines, and I should keep it running! read more

My newer refrigerator wouldn't maintain the internal temperature and so when I called this place for service I was pleased a repairman (the *owner* as it turns out) could show up promptly. He fiddled about a bit and couldn't really pinpoint the problem with my input, so I called my husband because he had a better idea of what was failing. The repairman spoke with him and told my husband he planned on pulling the main control board and replacing it. My husband asked if the guy had run the diagnostics on the board yet. That's it. A simple question. Old dude went postal. Seriously. Started ranting how he doesn't need anyone to tell him how to do his job and said shouted "Find someone else!" and stomped off. It was really quite incredible to watch. Old dude has some speed on him! My husband and I talked it over and we figured the guy probably didn't know how to run the diagnostics, which is why he was skipping that fairly common/reasonable step. Of course that would up my costs considerably since maybe the uber-expensive board wasn't the problem, but hey, it saves him the embarrassment of admitting he doesn't know how to work with the newer refrigerators... Conclusion: Avoid this "business" unless you have money and time to burn. UPDATE: Received a call from a co-owner who said the repair guy was only associated with the repair portion of the business. The co-owner stated the parts portion of the business is separate. ADDITIONAL UPDATE: Called a certified GE appliance repair person who arrived promptly with a very sophisticated computer which diagnosed that our thermistor was faulty. The thermistor was a $14 part. The main control board ($200+) was fine. read more

Our dryer went out in mid-December so I looked up repair places and found Heberts Appliance Solutions close to where we live. The person answering the phone was professional and polite. Paul showed up on time a few days later and in less than an hour my dryer was running and ready to go. Paul put my appliances back, cleaned up the dryer lint and was on his way. It was a great 1st experience. About a month later our refrigerator/freezer started acting up. The appliance is about 13 years old and I wasn't sure if it was worth spending money to repair. So I called Heberts. Paul looked up the model and asked a few questions then told me the life span for this model is 12 - 14 years and they weren't making parts for it any longer. He was honest and very helpful. He didn't make any money off of helping me but he sure won my business for years to come. read more

It is pure pleasure to deal w/ a professional. Paul & his company really make an all out effort to help you & fix the problem. I love this store! He is always willing to go the extra mile to make it right. A customer for life. read more

Paul Hebert of Hebert's Appliance Solutions in Oregon City, Oregon recently repaired my dryer. Paul has many years of experience with regard to appliance sales, maintenance and repair. When I spoke with him on the telephone and described the problem my dryer was experiencing he knew exactly what it was and came prepared with the replacement part. He did an excellent job, was friendly and courteous and I recommend him highly. read more

I have to write to let everyone know what a great experience I had working with Heberts appliances. I have a large business that requires laundry to be done continuously and our dryer broke down. I called Heberts and told them my dilemma and asked if they could help us out. I was so amazed when "Paul" the owner said he would close down his shop to personally bring us a new dryer over within a couple of hours. Where are you going to ever recieve service like this elsewhere? I highly recommend everyone to give Paul a call if you are in need of awesome service. read more

The customer service is the best I've seen! They were closed and still went out of there way to get me the part I needed. Will highly recommend to all my friends! read more

Super happy with my experience with Herbert's. Went in after finding an ad for a portable dishwasher on Craigslist and unlike a lot of "dealer" Craigslist ads, they actually had the item advertised. Paul was extremely helpful (even loaded the appliance onto my truck for me in the pouring rain) and the dishwasher works beautifully! read more

Paul came out, examined our dryer and determined the control board had to be replaced. He did not have one with him, which we understood. He told us he would see if he could find one and would call us the next day to schedule a time for him to return. It's been a week. We haven't heard a thing. You'd think he could at least let us know that he couldn't or didn't want to work on our machine. Not impressed. read more

Great price, helpful, kind folks who work here. Paul delivered a washing machine to my house and then helped move it down by crazy 1910 basement stairs -- didn't charge much at all for the delivery. He also knew exactly the one that was right for me when I called in the first place. It's the nicest washing machine I've ever had and didn't cost too much. I would definitely recommend these guys. FYI - their new location is Oregon City. Thanks again, Paul! read more

I had a weird shaking issue with my stackable washer/dryer set that was difficult to diagnose but Ron figured it out. He also confirmed that it was a delivery issue from the outset to the company that delivered the set, which was really nice because the company called and reimbursed me after talking to him to confirm. Thank you everyone. read more

I had a truly wonderful experience buying and receiving service on a washer and dryer that I bought from Paul Hebert. Not only did he come and install it himself, but he also came out on 5 separate occasions to look at the water level (my floor is slanted so it wasn't even the fault of the Washer that I bought. Anyway I would recommend Heberts Appliance solutions not just for repairs but also to buy great used appliances! read more