I got the window cleaning and purchased an upgrade to clean window tracks. They showed upon on time and were efficient. They missed two of our windows that weren't cleaned at all. I partially blame myself for that. When they were done they walked me through part of the house. Since I was working from home I didn't take the time to carefully check each window upstairs and downstairs. One was a kitchen window that I have to scratch my head on how it was missed because there are three right next to it. So just make sure you thoroughly check the work to make sure they didn't miss anything and you'll probably be satisfied with the service. We got our windows cleaned one day and new solar screens installed the next day. They did such a great job cleaning our screen door to the patio my husband is thoroughly convinced I bought a new one. Wish they had the same level of detail to all the windows! read more

My team of Yasmin and Esperanza have been coming over 3 yrs, I think or more and they are the most dependable team they come like clockwork they fold my toilet paper fancy I do a pre-clean before they come so that all my countertops and floors are free of garbage and stuff like that and they do their best and they're awesome I rely on Heavenly Scent Pros with my needs because of my depression and they come through for me each and every time they are pricey, but they are bonded and protect me for myself and they take care of me well worth it. read more

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Had them come out and clean some furniture, excellent work, good people, great price !

I can't recommend this company enough. From the moment my father first contacted them to the actual cleaning, we were absolutely blown away by the level of service. Thank you, Heavenly Scent, for such an incredible experience. We will always return to you and happily recommend you to anyone in need of a deep home cleaning. read more

Just want to say...this cleaning crew was absolutely heavenly sent!! I hired them to do a deep Clean on my Mom's house and they did just that!! They were soo thorough, professional and easy to work with!! My brother lives there too and he said they did an incredible job...he's never seen a better job done!! I'm looking forward to hiring them for recurring cleanings!! read more

We had 2 people come to the house to clean today ahead of company coming for the weekend. They were right on time at the beginning of their arrival window, which was much appreciated. They got right to work and finished in almost exactly 3 hours. The house is literally shining from the products the ladies used. The attention to detail for a one-time general clean was fantastic. We are so thankful and will use the service again in the future. read more

My daughter, from SLC Utah, hired Heavenly Scent as I've been ill for awhile. I was very pleased with their work. I retreated to a bedroom to lie down while they were here. They needed very little instruction and shiny-cleaned all surfaces. The floors were especially well done. Great job. read more

Excellent customer service!! The crew did an amazing job, from the shower stall (which has never looked this great) to the floors in every single room. The kitchen was spotless. I highly recommend Heavenly Scent and now have scheduled them monthly. Thank you for the outstanding job!! read more

I've been using heavenly scent for years. Amazing quality work. I love coming home to our house after it's been cleaned!!! Highly recommend l! read more

I frequently review businesses trying always to be fair. Generally I give 3 or 4 stars, 5 if excellent. I hired Heavenly Scent for a "deep clean" of a property that had been receiving biweekly cleaning (owners moved out) that I was staging to sell. In addition to showing up 70 minutes late, (I was meeting them prior to a pro photographer), the cleaners took 6 hours (1 hour longer quoted for the sqft), & the quality was poor. Because I had a photographer coming, I asked them to clean certain areas that would show up in the pictures FIRST. They didn't speak English, so called a supervisor to translate. After I thought we were clear, one cleaner started cleaning the shelves in the already clean refrigerator. I redirected her and then she called the translator at the office to help clarify what I was trying to tell her. The two cleaners were together in the master bath for over an hour. I asked them to divide and conquer, but was met with, "No English." There were multiple phone calls to the office, wasting time. Then, they took twice as long as the biweekly service to perform the same level of cleaning, delivering much lower quality. I hired HSPros specifically requesting "deep clean" expecting included items like window/slider tracks, inside drawers, fans, baseboards, door handles, shower walls, stains on wood floors. NONE of these items were included in the "deep clean." HSPros definition of "deep clean" only includes cleaning the inside of refrigerator and inside oven. That's it. The refrige & oven were empty & already clean, so it should have taken LESS time to complete the service. Instead, it took an EXTRA hour. When I spoke with Pam, instead of asking questions, she explained to me how well the cleaners cleaned the house that I was present at while they cleaned. Additionally, I was in the home while she explained what a great job they did arguing with me when I tried to describe to her areas they had missed. Meanwhile, she had never been inside the home. After the cleaners left, nobody had stayed at the home, so I was able to identify areas that were NOT cleaned and had not been used, since the cleaners had left. Ceiling fans had dust on them. There were sticky spots and fingerprints on the cabinets at the pulls and knobs. The door knobs were dirty. There were benches in the shower covered with calcium deposits. There were drips on the towel racks and an area in the shower that looked as if someone had spit on the wall. The cleaning service was subpar. The customer service was worse. I will never use and do not recommend Heavenly Scent Pros. read more

Amazing experience! Braxton was communicative, on time and did a fantastic job. In an older apartment with pets, the carpet never feels very clean. Not anymore! Our carpet was struggling, it lost fluffiness over time and gathered pet hair and stains over the years. After a cleaning and pet treatment, our carpet is now back to how it looked when installed! It's fluffy, bright & smells amazing. I'm so glad we chose this company to help us with our carpet. read more

I tried this service for the first time last week, and I was very impressed by their work. The quote was reasonable, they gave a first-time-cleaning discount, and they completed all the priorities I had asked for (and a bit more) in under the estimated time. Marielos and Lupe worked efficiently and prioritized the areas I asked them to. They also communicated well and greeted my dog nicely. I would definitely use this service again next time. read more

Maria & Blanca have been working their magic on our home for a year and half and we appreciate them! Every two weeks they arrive exactly when they say they will. Our home looks sparkling clean when they leave, nothing is ever missed. Equally important to the fantastic job they do, is how polite and pleasant they both are. I highly recommend this team! read more

Heavenly Scent Professionals - The Dynamic Duo, Maria & Blanca! - Home Cleaning Near Me - Mesa, Arizona

Well from what the cleaners did, they did a decent job. Most impressed with cleaning the buildup on glass shower door. Was not happy with what wasn't done. 1586 sqft house and I ordered the deep clean package. 1 room entirely didn't get touched, multiple ceiling fans not cleaned, top of fridge still dirty, washer and dryer dirty, when asked about these items they said no more time to do anymore, so tough luck. I'll be looking elsewhere for next cleaning. read more

I've used them for years -through 3 different addresses I feel they are reasonably priced and they do a decent job -so overall I'm very happy The only issues is they won't do same day service -And one time a while back one of the girls left a floaty in the toilet -I have no prob using my toilet -hey you gotta go you gotta go but just flush -but maybe she did and that one came up or was stubborn But I am very happy with the service read more

I was so disappointed in this company as I had used them before without an issue. The windows were still dirty and had the water droplet stains on them because they no longer wash or dry the windows. The young man that had done the drip cleaning even put the screens back on with the water stains and dirt still on the windows. The screens were not even cleaned, and some are hanging off the window today. The supervisor I talked to could have cared less that I was unhappy with the job, just wanted the money. He offered to take $11.00 of of a $236.00 quote$ He was a joke and a terrible excuse for a manager. I will never use them again and I'll make sure to let friends and family are warned about this business. read more

Heavenly Scent, you have gained a new customer! My husband and I bought a townhouse in Mesa where the water is extremely hard and our windows hadn't been cleaned for a minimum of three years. (Although I would have to guess it had been much much longer.) I wish I had taken pictures of the before and after so you'd see what I'm talking about but you understand when I use the words "gross" "gungy" "filthy" and "disgusting." When the techs got done, not only were the windows beautifully cleaned but so were the tracks and all parts. They not only did a superb job but their communication was excellent along the way too. They even called when they ran into a small problem and it was resolved in a matter of minutes over the phone. The price was very reasonable and we WILL be calling them again. I have to be honest, I read some of the YELP reviews before hiring them and a few reviews had me a bit worried that something may get overlooked. Reviews are always subjective and so because there were more favorable ones I decided to give them a try and decide for myself. I'm so glad I did. I definitely recommend you also give them a try! read more

I cannot say enough wonderful things about this company. All expectations were exceeded. The crew was amazing, efficient, professional, and extremely kind. We will continue scheduling all of our cleaning services with your company. Thank You! read more

This company was easy to schedule and the ladies were friendly, but overall there was not that big of a difference from the cleaning. Additionally I paid extra for baseboards and spot cleaning the walls, and some rooms it was clear they didn't even touch. Due to the next day being moving day I had to redo it myself. I did also have them do my floors and there was a big difference in the main areas, but in corners, under the cabinet lips, and near the toilets were still gross. Overpriced, poor quality. I should also mention that this is the first negative review I have ever written- I'm not especially hard to please. read more

My elderly fathers' home was in dire need of a deep cleaning, as he is no longer physically capable of keeping it up himself. I hired Heavenly Scent Professionals because I wanted someone to come in and do a thorough job. They aren't the cheapest in town, but I asked for a "deep clean" and that's exactly what they did. Mission accomplished. They did a wonderful job. Two women came in and within a few hours, had that home (2400 sf. of it) completely clean. They didn't miss a thing. I was very happy and impressed. I will definitely use them again. read more

MariSol and her crew are the best! They're friendly and professional with a great eye for detail. They make my house look, smell and feel fantastic. They're name perfectly describes them! read more

We have been using Heavenly Scent for over three years. We love the team that services us. They are reliable and efficient.

Finally, my house is shiny clean! After 2 tries with other companies, I finally hit the jackpot with Heavenly Scent! After having one company not show up at the appointed time (with no phone number posted so I could call and find out the problem), and a second without enough staff to do the job within the next several months, I went to Yelp to research companies and read reviews. Heavenly Scent has great reviews and here's why: Staff made the appointment, then made reminder calls to alert me when the cleaners would arrive. There was a slight difference in the price I was given, and they honored that price. Tanya and Haidee showed up on time with all the equipment needed to do the job. They were enthusiastic, happy, and fun to be around. They were efficient and paid attention to every detail. They knew what my top priorities were for cleaning, assured me those would be done, and they completed them. Thank you ladies, for your work! And thanks Heavenly Scent! We'll do business again! read more

I tried Heavenly Scent after my housekeeper of 25 years had to quit because of a medical situation. Laura has been working on my [lace for as long as I have used Heavenly Scent, and I am glad for that. She leads the "crew" of 2-3, and has trained some of the workers. She is extremely conscientious and very thorough in her work!! I am fortunate to have her on my team!! read more

Listing my home for sale & needed a window cleaning and house cleaning. Got a recommendation from a friend & was pleased to know I didn't need to be at home for this. I've never had a window washing and while it was cool it could've been a little better around the edges. As for the maid service LUPE was awesome. She and Ana cleaned parts of my house I haven't been able to get cleaned in 20 years of owning it. Wow, what awesome service. We will use them again. read more

This company is professional, arrived on time and thoroughly cleaned my home. This experience is much better than experiences I have had with other cleaning services. Will continue to utilize read more

Very disappointed - I just spent 15 minutes filling out extensive forms online, only to have someone call to tell me that "they do not service" my area. Wouldn't you think that a site that is sophisticated enough to require me to spend 15 minutes describing every aspect of my cleaning order could figure that out up front and NOT WASTE MY TIME. And, oh, by the way -- DON'T TAKE MY CREDIT CARD INFORMATION BEFORE YOU CONFIRM MY APPOINTMENT. My advice: Run. Run as fast as you can away from these people. read more

I was a bit reluctant to go with a service, I've always used a single person. I'm new to AZ, and my realtor recommended Heavenly Scent. I couldn't be more grateful! I've used them once a month, for over a year. It's just hubby and I so not much happens, but still we're able to dirty the place up! My team arrives on time, works diligently and leaves the place looking AMAZING Priscilla always finds a spot when I want to schedule it, and everyone is polite, professional and adheres to whatever the mask policy is or was! I intend to keep being a customer for years! Thanks Heavenly Scent I highly recommend you! read more

Buyer beware! There is an initial 2hr flat rate (which should be enough to cover a well kept small home or condo) and this is the price that they often quote online or on phone. But after that 2hr period, they start charging by the hour--which means the cleaners will come to your house and drag out the work as slowly as possible to get maximum dollars. Will never use again. read more

We have used this company a total of three times. The first time we used it everything went great the cleaners took note of the fact that the dishwasher didn't work and that no harsh chemicals like stove top should be used. The second time a new set of cleaners came to the house they were told the same to not use the dish washer or harsh stove chemicals. They ignored this and put my dirty dishes in the dishwasher that doesn't work. We knew we were missing dishes and were not found until a week after they had cleaned in the dishwasher where they sat dirty and filthy and grew mold which we just threw out all of them including the babies dishes . The third time the same ladies that came rhe first time came to clean There names Marie los and lupe. I had again verbally told them not to use the dishwasher or to use stove cleaner. They were in SEP 28 at 8 am -10 am. I called this morning spoke to the receptionist and asked her if she knew what chemicals were used to clean my home . She said she'd call back because she was going to have to contact the cleaners directly to find out. She calls me back and tells me that they used a degreaser soap and a glass cleaner on my stove. Anyone who owns any birds knows that stove cleaners are deadly to birds. I asked to speak to a manager. I was transferred to Shawn. At this point I informed him that the cleaners used a degreased on my stove after they were told not to. This resulted in me waking up today Sept 29 to my dead pineapple conjure bird because of the stove top cleaner they used. The company is denying responsibility for this and are not willing to take any actioN. My daughter is w. And I am appalled at the lack of responsibility this company has. Our bird was a healthy bird and nothing it's environment changed except for them coming to clean.you cannot use stove top cleaner in a hope w a bird it's fatal and the cleaning crew knew this despite me verbally telling them not to use anything other than soap because it will kill my bird . She was a beautiful bird and we had her since she was a baby. I'm disgusted by this company and don't recommend New update company just called me back contradicting everything that was said to me yesterday over the phone. They are still not willing to take responsibility for the actions that led to my birds death and Called me to say that all of a sudden they didn't use the stove top cleaner after there representative had spoken to the cleaning crew the day before and confirmed that they used it. What a coincidence that I had verifies with your rep after she spoke to the cleaners that the stove top cleaner was used in my home she verified this and called me back letting me know which is why I know it was used in my home now all of sudden since learning about my birds passing it wasn't used ? a convenient coincidence. She also passed away less the 24 hours after the crew was over. Your trying to justify your employees mistake and cover it up. Shame on you read more

Heavenly Scent Professionals - My poor bird gone because of this ignorance and unprofessional - Home Cleaning Near Me - Mesa, Arizona

These guys were great! Chad followed up immediately on my inquiry, gave a very competitive quote, and was super upfront about what to expect. On the day of the cleaning, Jalen and Jordan showed up right on time, and immediately got to work. They took great care and were very diligent with our antique couch and made sure to get it clean, while protecting it and returning it to pristine condition! I would recommend them in an instant. read more

Had 3 hours of cleaning... came back to nothing being vacuumed yet. Waited outside and at almost 4 hours... all they did was a terrible job in the 2 bathrooms and the stove top. No fans, blinds, cabinets were dirty on the outside. Mopping job was terrible. The bathrooms looked grimey. Tile was dirty. If I could add pictures I would. House was completely empty for a move out. There wasn't anything to dust. It would have been nice if the blinds and light fixtures were at least done. I turn in my keys Tuesday. I will be spending my holiday weekend cleaning and now I am out $275. I am LIVID. I am having my carpets cleaned today and didn't want to have to walk over it. I would never hire this company. I only did because my ex husband gifted me 2 hours and i added on and paid a tip. Jose and Valeria did a TERRIBLE JOB! They make your company look bad. read more

Scheduled 2 rooms for carpet cleaning. Had a confirmation time of 12:00 -2:00 pm. Called at 2:05 and said they called to tell us that the guy would be late. Never received a call. Lady on the phone says he will be here at 4:00pm. He shows up at 4:15. GAlso I had 2 spots in another room I wanted done just the spots and they wanted to charge $35 for 2 spots. The cost is $40 per room. I literally wanted them to clean two 1 square foot spots. The kid gets started and halfway through the first room runs out of gas which means carpet machine does not operate. Kid says he has to wait for his boss to bring him gas. 30 min later he resumes. Customer service is horrible. I understand that things happen but no phone communication what so ever. Would not recommend this company. read more

Below is my original post. I'm reposting this because they fixed my carpet. It's back to normal ... looks like nothing ever happened. No more bumps - thank you. ______________________________________________________ I understand things/mistakes happen but when a company take NO responsibility THAT is when it shows lack of professionalism & character. My beautiful Mohawk carpet is RUINED!!! It has stretched & has bumps. I literally keep tripping on it. Heavenly Scent Pros did not even take the time to come see it in person. IF I had been forewarned that it "may stretch", you "may get bumps" I would have never had it done. They are taking NO responsibility. THE BLAME: 1. The company that installed it 4 years ago 2. Chemistry 101 ... steam/stretching & mumbo jumbo carpet jargon When I ask how it never happened before when I had it cleaned, Chad has NO explanation & says it will be $120 for it to be stretched out & I have to pay for that. I'm disgusted ... My carpet was beautiful & excellent quality. Beautiful Carpet + Heavenly Scent Pros = RUINED CARPET PLEASE do your research & read reviews ... don't use this company. Make sure you hire a responsible & fair company. read more

Words cannot express what a blessing "Heavenly Scent" has been since I have started using them. they are truly Heaven Sent! Raquelle and her team clean thoroughly and efficently. Some people go to the hair dresser, some do their nails every month, this is what I spend any extra money on. I work hard at my job, have a special needs daught and sledom have a spare moment to come up for air to keep my home as spotless as I would like it for my family. Thank you, Heavenly Scent. read more

Jalen was in yesterday to clean our screens and windows and did an amazing job. He was pleasant and efficient, no wasted time at all. This is the second time I have used this service for my windows and I will certainly be using them again, my windows are SO CLEAN and shiny. Thank you, thank you. read more

The two people showed up at our home promptly, and got to work! I did have to point out one window with a lot of streaks (which they quickly rectified) and when they were gone we noticed they missed the outside of one bathroom window. But otherwise, they were efficient and quick. It was overall a decent job. read more

This company is very professional. They cleaned two of my chairs and now they look bend new!

Such a joy to come home yo a clean home. Many small details are given attention. We actually paused their service to give a friend an opportunity. We just didn't have the same warm feeling when we come home. We are back! Thank you. read more

We have been using Heavenly Scent for years and we love them! They are reliable, timely, and always do a fantastic job.