Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

The customer service here is awesome. The service here is great however I do find that these guys…read moreare always telling me I need this and that fixed. My air conditioner went out years ago and they changed it out. At the time they also wanted to do my furnace I told them no which my furnace was still good for another couple years and then they came back changed a part on it saving me a little money but the. It went out so I had to shell up the big bucks for it. The value here I do think is better than other places but I wish they would work on the upsell a little bit because times are tough and we don't need that but I do trust this company for things I do need.

The company is excellent. When my AC went out, I was in a tough situation, and they scheduled a…read moresame-day appointment right away. I even called back to see if they could come earlier, and they did their best to accommodate me. The technician they sent, Brandon, was incredibly helpful and considerate. He explained everything clearly as he worked, which I really appreciated. This is also the same company that installed and continues to maintain my unit, and they've always been professional and customer-friendly. I highly recommend them to anyone in need of AC service.

This was my second time using MSP after reading many of their positive reviews and knowing they are…read morea local, small business -- which I always gravitate toward when selecting services. The first time, the technician had placed a sticker on our AC unit, so when cold air stopped flowing this time, it was easy to call them. The process was effortless: customer service answered right away, their system recognized my address from my phone number, and within an hour (on a Sunday evening!) they dispatched two technicians. I also appreciated getting a text notification with their names and photo IDs so I knew exactly who was coming. The diagnosis wasn't the news we wanted to hear -- it was time to replace our 12-year-old AC unit. We had already refurbished the motor last year, which gave us one more season, but it had truly reached the end of its life. What I appreciated most was that we never felt pressured into buying a new unit, even though it was recommended. The technicians walked us through our options: spending over half the cost on a refurbished unit with no warranty or going with a brand-new system that came with one. After thoughtful discussion, both between my husband and me, and with the technicians, we decided to move forward with MSP's recommendation and financed the new unit. The paperwork process was smooth, and they were even able to secure an installation appointment for the very next day. As a thoughtful touch, they even offered us a hotel stay to avoid the heat, though we decided to wait. The next day, two installation crews arrived right on time. One worked in the attic while the other installed the unit outside. Both were courteous, respectful, and professional throughout. The real reason I give MSP five stars, beyond their product and service, is how they handled aftercare -- and the glimpse I got of how well they treat their employees. After installation, my husband noticed the duct bracket hadn't been done exactly as he'd requested. Since we have a Belgian Malinois who chews on everything, he wanted the cables covered with a custom metal bracket, which had been discussed with the technician. Clearly, there was a miscommunication. I called the next day and spoke with Bella (the manager, I believe). She explained that this was technically outside their scope, but she listened carefully, acknowledged the issue, and immediately sent her crew back the same day to resolve it. I appreciated that she didn't get defensive, but instead valued our input and honored our trust. Finally, I want to applaud MSP for the way they treat their employees. All four team members who helped us mentioned how much they enjoy working there, and it shows in the quality of their work. On top of that, we were thrilled to learn that the X Series unit we purchased is the kind of product that could be sold at a much higher rate through a corporate AC company (according to one technician who used to work at a corporate), but MSP offered it at a fair and reasonable price. That kind of transparency and value is rare. I truly believe happy employees and fair business practices translate into happy customers, and this company is proof of that. I wish them continued prosperity. Special thanks to the technicians who assisted us: Diagnosis: Brett Heaps and Edgar Valenzuela Installation (1st & 2nd for correction) : Michael De La Rosa and Luis Gonzalez

5 stars all the way! From my initial consult with Kash and the install with Henry and his crew,…read moreeverything went as smooth and professional as can be. This is a family owned business and I immediately recognized it; along with the pride and dedication to the quality of work/service they provide. I obtained 4 different bids but their pricing, warranty, and customer service set them apart. THEY'RE IN A LEAUGE OF THEIR OWN! I will strongly recommend them to all my friends and family in the area for any HVAC needs.

Thank you Hush Air Heating & Air Conditioning., I want to take a moment to do a shout out to my…read moretechnician Brian G. Excellent work, professional, on time, reliable, on time are all describing on how my encounter went with Hush., I have put your contact in my contact list as I know you guys are the ones to call for service on all of my properties. I am a very satisfied customer rating this company A+ service, satisfaction guaranteed. HR Rentals, LLC/Raul Cobian

Service Maintenance to our Air Conditioner was great! Gary Lopez was very knowledgeable,…read moreprofessional and nice. His work was done in quality time and his suggestions were appreciated. We added a hard start to our unit and felt the price was reasonable. Gary's start to finish time was quicker than we anticipated. Thank you All City again for taking care of us!

Beware of this company. They provided plumbing services at my 87 year old mother's house. The first…read morequote was for $19,000 for a redrain of the drainage system. Then they said there was tree root discovered in the line. They quoted $13,000 more to resolve it. There were no options provided for hydrojetting and a liner. We do not know anything about plumbing, so we did not question the additional cost. We had to trust the techs providing the service. We requested a refund and the company offered $4,000.00. We feel that given the cost, we are warranted a higher refund. The company refused. Although the owner states that options were given to my mother, they were not. I, (daughter), was there at the time of the tech's explanation of the work and so was my cousin. The tech spoke to my mother in Spanish, my cousin speaks and understands Spanish, and she also stands firm that no options were given to my mother regarding the option of hydrojetting and liner. If there were options my mother would have chosen the lesser cost. We are very upset with the dishonesty of this company. So, make sure you research costs of other plumbing companies before using this one.

Great experience with Angel! I contacted him for a routine…read moreAC maintenance and he responded very quickly and was able to set up an appointment the next day. Angel was very professional and transparent with his work. He pointed out several things with my system and gave me many tips as he went. I appreciate his timeliness and his great knowledge with HVAC systems. His price was very reasonable and we discussed future projects for my home as well, and he was not pushy at all with trying to see other services. Will definitely be using Angel for all my HVAC needs in the future!

Reached out to them about serving my unit and was told they were booked the next 2 weeks which I…read moreunderstand. Was asked to provide contact info so they could reach out to me so I did. Well fews weeks later still nothing. I've used them a few times and have always had good communication but not this time. Very disappointed.

I have been with Fire-N- Ice for many years. Thanks to them my A/C and Heating work flaw less…read more Their professional maintenance of system provides comfortable and worry free service throughout the year. Thank you Fire-N-Ice. Raj K

From start to finish I had a great experience repairing my A/C and Heating HVAC residential system…read more The Service Tech was professional, on time and had great communication. The work was done quick and correct. The bill payment system was a piece of cake and we were able to do everything directly from our cell phone via a texed link. We are very happy and would use Fire & Ice again.

My old HVAC unit was old and the electric bill was crazy high. I was looking for a replacement and…read morereceived a couple estimates for different options and brands. Among the options, Anthony did offer a good price for CARRIER - 4.0 TON 18 SEER VARIABLE SPEED HEAT PUMP AND MULTI STAGE FURNACE. I did a research about this particular unit and decided to go with it rather than going with other brands like AC Pro and Daikin where they asked for about the same price. Anthony also matched the 12 years warranty offer like Daikin. 24 months payment with 0 interest was also another good deal. The crew Jose, Ethan and Oscar showed up on time and completed the installation in one and a half day. The old unit was removed and platform was inspected before putting the new one in place.they also installed a new breaker box for safety. The finished looks a lot nicer than my 20 years old unit. Overall I'm happy with the service and can't wait to seeing how it gets us in summer.

I had a problem with my AC. It wasn't working so we called diamond air…read more Very fast service. They arrived the same day. Very organized. They came when they said they would. Communication was great -took pictures and explained problems. No upsell. Great price. Technicians were nice and professional. Tested my ac to make sure it worked. Definitely will use them again!

Last Year I got a quote from Chris the Owner, my AC was still working at the time but barely, he…read moreeven gave me other options to keep it working longer and Better, but I decline at the time, oh boy do I regret not getting it fix back then, I gave him another call last week when my AC went out, of course it the hottest days of the year so far , He immediately gave me a day , easy financing ( I needed A new unit with Coil) him and his team came in , removed and replace the unit under 5 hours........ My AC is working perfect, him and his team were pleasant and gave me a quick review and suggestions on how to keep it working good, and told me any issues they will be out if not the same day, then the next day......And to top it off he would be coming out every year to give it a tuneup and fix any issues they might find, wasn't expecting that,........His calming tone and his work ethic was amazing I already told 2 friends of mind who are having issues they need to call him immediately....If I could give him more than 5 stars I would.

My AC was on its last leg. A friend recommended Chris over the preferred vendors at his company. I…read moresent Chris a message and he responded within 10 minutes. He offered to have someone there the next day. I told him I wasn't available, but the next day would do. Lo and behold my AC died that next day. I told Chris about what was going on and he had Eddie show up promptly at 8 AM the next day to sort out the issue. The motor in my compressor finally croaked. (My unit was 16 yrs old. It was time). Eddie offered to replace the motor right then and there. After thinking about it, and talking with Eddie about the condition of the rest of the components, we got Chris on the line to discuss options on a new unit. We discussed energy efficiency w/ solar vs costs. I felt zero pressure to buy any particular unit since I felt they were presenting me the facts and letting me make my own informed decision on what was best for us and what I knew I could afford. After deciding, Eddie and Chris rolled back out the next morning to install the new unit. Chris and Eddie were very polite and very easy to talk to. They were very conscious and considerate of our home and flooring as they brought equipment through the house and into the attic in our bedroom closet. They got the system up and running. Checked the heat and the AC that everything was working properly. They cleaned up so well that it looked cleaner than we had it before. They said to call if any issues and they would be back in a year to maintain everything. Again, Very informative. Super friendly and personable. Glad to recommend them. Our dogs loved them too. Thank you Eddie and Chris.

It's been a year since Edward installed a mini split for me so I figured it's a good time to leave…read moremy review. I had a ton of questions about which product to install and the installation process. Edward was very patient and explained everything in detail. He installed the mini split quickly and professionally with zero issue. His pricing was very competitive and fair and he uses top of the line products. The only hiccup would be that I wanted a 115V installed but it ended up being a 230V even after I was assured that it is a 115V. Unfortunately, that meant my electrical panel is completely full and I wouldn't be able to have Edward install another mini split for me. Regardless, the mini split has been working perfectly for an entire year now. No weird sounds, zero issues with cooling or heating and my electric bill went down significantly. I will always recommend Edward to anyone that asks me if I know a trustworthy HVAC person.

With our previous service provider, we paid for preventative maintenance visits, but they would not…read morecome out. We like that Edward is professional, reliable, and responsive. It became a no-brainer to trust Edward to service our system from now on. Thanks, Edward!

Had an issue with my AC not cooling and they were able to come take a look pretty fast. They…read moreexplained what was going on in a simple way and got it fixed without any hassle. Appreciate the honesty and how smooth everything was. Definitely recommend.

We were faced with something every homeowner dreads - the air conditioner breaking down in August…read more We weren't even sure we would be able to get help, it being a heat wave during summertime. We called Air Design & Solutions and relief was on the way. Jordan and Jared quickly assessed the situation, explained our options clearly, and answered all of our questions without any pressure. The installation process was seamless. Jared and his team worked efficiently and meticulously, and even took the time to make sure everything was cleaned up perfectly before they left. Air Design & Solutions is a family-owned and operated business and it shows. They're honest, reliable, and truly go the extra mile for their customers.