I am so impressed with this company. The whole process was a really great experience. From sales…read morethrough the lady scheduling and the installers. Very polite, very professional and they did an awesome job cleaning up. HIGHLY recommend! I love my new door!

I reached out to Merrifield exterior because I have some windows that are failing. Everything was…read moreeasy and everyone I've dealt with has been great. Definitely not heavy on the sales pitch. For 7 windows (1 circular decorative window, 2 tempered bath windows and 4 double hung windows) was about $7.7 K. They also offer financing. They gave me a general timeframe for receiving and installing the windows. I'll update this when I have the windows installed.

After 10 years in our house, it was finally time to replace our (already old) windows. I researched…read moremultiple companies and sat through a handful of unnecessary dog-and-pony shows before ultimately settling on True Crew. Our house is ~120 years old, and we've worked with many contractors over the years while renovating and updating. True Crew has been hands down our best experience. They were attentive to our needs, and helped guide us to wonderful new windows and front door for our house. Their communication was top notch, and when they said they were going to do something, they did it. Their pricing was extremely fair, and they didn't use the same high-pressure or gimmicky tactics that other companies used. The guys who handled the installation were friendly, prompt, and took extra care to ensure every window and the front door were properly installed. Honestly, I can't say enough good things about them. If you're shopping for windows, save yourself the sales pitches I endured and call True Crew. You won't regret it. 10 stars.

Reviews looked good, so I called to have someone come out to give me an estimate. Had a nice…read moreconversation, told him my availability and what I needed, He didn't have his calendar with him but assured me that he would call me later THAT day to give an appointment. Never did get that call. Cancelled the estimate. Reasoning: If you don't do what you promise while you are trying to sell me something, how unreliable are you going to be once I sign on the dotted line?

Glass Guru came recommended from my realtor and a handful of neighbors. They were very prompt in…read moreall communication and got my estimate in within days of inquiry. They were much more flexible with dates and times that I had requested because of a busy works schedule compared to the other companies I had reached out to. Their servicemen were super friendly and conversational, but they were also efficient and speedy. I hope I don't need new windows again any time soon, but I would recommend them in a heart beat!

Arrived as scheduled, was quick and efficient w measuring for window replacement. Not particularly…read moreimaginative w window design or suggestions for updates. In follow up communications, answers were curt and not particularly inviting to ask more as needed. Clearly they dont need our business. Pricing was reasonable compared to others.

Very poor customer service. By the a.ount of sealing tape I have had to use, I am sure they are…read moreusing the lowest grade of windows available. After many calls for help that were NOT returned, I stopped calling. Not to mention the installation crew managef was VERY RUDE.

A+ The process of updating your house can get pretty…read morestressful, but the crew at Window Universe made it easy for us! From explaining what we wanted to evaluate when shopping for windows and helping us decide what would be best for our house within our budget, to the actual install and cleanup, these guys were friendly, professional and efficient. Couldn't have asked for a better experience!

Everything from the initial service request, scheduling, on time arrival & resolution of our…read moreproblem was completed with great professionalism. We would recommend without hesitation

Jack riddle came by our house to give us a quote and offered ways to help us save money which I…read moretruly appreciated. I know some companies try to make the most money off of you. A different technician came out to replace our garage opener and door and did an amazing job. Once he was done he swept out our garage and walked me thru everything and the warranty process. Highly recommend overhead door for your garage opener, door and ext needs! Thank you!

Wow! From my very first conversation with the owner, Joe, to my last handshake with the installer,…read moreMatt, I have been more than satisfied with the service. I got 8 windows replaced for my condo this week and I instantly notice the change in airflow (or lack of) now that I have a sealed tight home. I had serious drafts coming in from all over the house due to old windows. That is gone! I also notice my home being 80% quieter of outside noise (traffic, neighbors, dogs, barking) because of the high quality Okna windows that Joe recommended for me. I just took a nap and wasn't awoken by something outside for the first time since I moved in! I have to brag on Matt Boyd, the installer for a little bit. He was the most courteous person, friendly and trustworthy while he was in my home and with regard to keeping me updated on the 2 day project & expectations. If he is available, I HIGHLY recommend you request Matt to be one of the main installers on your project. Joe, thank you so much for not selling me windows, but allowing me to purchase windows and a higher quality of living from you and Mr. Window. You will be the only name that comes to mind when I make recommendations to friends and family in the future! Thank you!!

My story with Mr. Window is a little more complicated and drawn out than atypical jobs…read more I signed the contract to have windows and 2 doors installed in 2020. During that time frame between Dec 2020 through July 2021, I went through a divorce, caught long term COVID and wasn't able to work from November to March, and injured my back at work causing me to retire early in May 2024. I remained on disability until May when I retired. Luckily, because of lack of knowledge on Joe's behalf, the front door was incorrectly measured and the bay windows were unable to be installed as they "needed a header" which Joe was going to charge me an additional $4000. I informed Joe I wasn't going to pay the extra money as I had asked several times during the consultation visit if bay windows could be installed. Joe confirmed they could. Joe eventually asked me to pay half , which I reluctantly agreed to. My finances became a struggle so I had to inform Joe I couldn't complete the project at that time as I didn't have the money to pay. We worked out a monthly payment, while it wasn't much, it was at least a good faith showing that I was trying. Finally in the fall of 2024 I was able to move forward and complete the install of 2 bay windows. The door had been written off as undoable. During this time period, I had to have one window repaired, a back door looked at (which is still not fixed and is way out of adjustment), trim around the window and doors (inside and out) missing or has blown off, windows that leak air terribly, and siding that has come loose. To Joe's credit, he was somewhat patient about the delay (what could he have done besides taken me to civil claim court which I had no money to pay him anyway). However, I asked for Joe to come out and do a walkthrough, which was declined as he was "too busy". The bay window project took from the spring of 2024 to fall of 2025 to complete (and is still not properly completed). I called the office and spoke with Andie (who is a very sweet and friendly lady that does her job well), about the issues. The siding was reported to them back on January 19. It was their choice to wait until it warmed up to do the work. Now, Ol' Joe is wanting to charge me $250 the first hour/$199 an hour thereafter, to fix what he couldn't get done correctly in the first place because "their warranty is only for a year after install". Keep in mind, Ol' Joe hasn't spoken to me since he collected the money. He has poor Andie do his dirty work. I would be very very cautious using Mr. Window. Ol Joe can't keep installers because he treats them so poorly and is so difficult to work for so who knows how many installers you may have on your job. He doesn't stand by his products or is labor. If you have a problem and it's out of his timeframe, you'll be paying him big money to fix his mistakes. I will never do business with Mr. Window again. Go with a more reputable and customer oriented company.

In the heart of downtown Carmel you find a modest building that houses the warehouse for Shannon…read moredoors. This is a small operation that specializes in doors and all related hardware and accessories. We needed a new kick plate for our vintage door that was not a standard size. We called and visited a number of stores that were not able to help us. Then we found Shannon Doors. The staff are friendly and helpful. They were able to order the plate and called us when it arrived. They have a small showroom with rails and locks to select if you are building or remodeling. They are knowledgable.

I called about getting some window, door, and baseboard trim. Someone had to call me back. They did…read moreso in a timely manner. They took my order and scheduled it for the next day's delivery. Super professional and efficient. Thanks Kent.

I've added pictures to help follow along with this review. In the picture you can see the price for…read more14 windows goes from $47,000 to $9000. I see this with every contractor that advertises on tv. I feel terrible for the people who pay the $47000, most likely the elderly. I gave them 3 stars because I want people to read the review and learn from it. The difference between $47k and $9k represents about 4 hours of negotiation according to the home owner. She said she didn't think he would ever leave. These salesmen are trained like navy seals. Please please please be aware of these tactics and don't be afraid to tell them to leave. You can see in the pics the different price points they tried to get her to sign for. 47, 23,20, and finally in angry scribbles you can see the 9k. Try to always get 3 quotes for work on your home, that way you can quickly weed businesses like these out.

They are quick to get you to buy. Call call . Then good luck getting your problem fixed. These…read morewindows are 2years old have always fogged on outside of windows on certain weather conditions. Strange about an inch around window is clear.

They got the job done but felt like we were an afterthought multiple times. Had to ask for…read moreattention, someone would come out and take photos then nothing. Ask again, more photos, etc. We picked them based on the initial professional meetings but really wish that same level of service was there the whole way through the project.

Completed repairs to roof and new gutters with leaf guards…read more Workmanship was excellent very pleased with results