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    Option House, Inc.

    Option House, Inc.

    (7 reviews)

    I was referred to Option House by the San Bernardino Family Court. I was taken care of in a…read moreprofessional manner from beginning to end. From the phone call they make to schedule an appointment to the service I received from Veronica Ramirez. Veronica was SUCH A WEALTH OF INFORMATION! I couldn't have asked for anyone better to help me. I am beyond appreciative and grateful for all the help and support I received from her. She opened my eyes and guided me through such a tough process. She gave me the confidence I needed to get through my process of filing orders. She has such a passion for the work she does and the help she gives, and it shows! Without a doubt! THANK YOU AGAIN VERONICA! YOU ARE BEYOND AWESOME!

    I am writing this review to share my concerns regarding the Shelter Director's conduct during my…read morerecent stay at Option House. It's important for the integrity of the program and the safety and well-being of clients to address these matters. During my time at the shelter, the Director was rarely present. When she did come in, her behavior was deeply unprofessional and concerning. On multiple occasions, she: * Spoke negatively about other staff members and shared personal problems inappropriately with residents. * Appeared to be under the influence. * She had a male visitor in her office for extended periods, and the door was closed. * Spoke to residents in an unprofessional and inappropriate manner, using street slang and disrespectful language that made many of us feel uncomfortable and unsafe. This kind of behavior is not reflective of the trauma-informed, respectful, and supportive environment that domestic violence survivors need. I am disappointed and hope this feedback will be taken seriously to improve the experience for future residents. Thank you for your time and for the work you do to support survivors. From, Former Resident

    Hearts & Lives - nonprofit - Updated October 2026

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