My whole stay was pleasant and the staff was very helpful They were fast in responding for help and…read morevery accommodating to individual patients

Staff is dismissive and unwelcoming. They are not patient or family friendly. My loved was admitted…read moreand RN on duty at approximately 7-8pm was rude. Entering the facility for the first time myself and spouse of admitted patient were past by at least 3 staff members who did not acknowledge or greet with basic hello and entering the room the RN didn't say a word and walked out of the room of which I had to go to desk just to get information on what next steps of admittance was. Not place I would recommend but unfortunately there are not many options.

Highly recommend this place. Dr. Karim and Kristen are amazing. Very helpful. Clean and well…read moreorganized

I was mistreated humiliated berated spoken to in such a condescending way in a room full of people…read more As a patient being sent there by my doctor why do I have to prove my injuries at this facility not once but twice. The first time I was very irritated at the line of questioning (this short white women) kept asking about my injury and how do I know that what's wrong it felt like she didn't believe my injury was true and continued to question it. I told her I wanted to leave she then asked if I wanted her to message or put any heat or ice I told her no and I left. That felt secondary to the questioning as if she was trying to savage the visit fast forward to this morning, yesterday my MD was asking about my pain as I pointed it out, he stated yes it's your tore meniscus "your going to have pain there" now getting to today's appointment I went in making sure I let the trainer know I saw my Dr yesterday and just reiterated the injury and what the Dr said. In my mind I am thinking they would critique my workout and therapy, as I finish the exercise he instructed me to sit on the message bed, I sat on the side of the bed then about 5 min later this physical Therapist (Alex Vara) comes over taps on the bed pointing and says sit here at on the end then he proceeds to pull up a rolling chair close no smile no greeting then says " so what's going on here" so I'm looking at him and I'm confused I say I don't understand what you mean he says you tell me, I said tell you what? He says when you got here no one knew why you were here, when did you get this diagnose I'm still confused and I said I've only reiterated what my Dr said yesterday then he says you said you fell, yes I've fallen twice since I've started here but my injury has been the same he's telling me hasn't seen nothing on your paperwork or MRI I don't know what you mean I don't know where this is coming from he's not offering any therapy he siting in my face questioning me about my injury then I say what with this 3rd and 4th degree questioning again he says you tell me you seem to have all the answers I didn't see this on your MRI I said well I've had two at this point again there are at least 10 people in at least room I felt extremely embarrassed and uncomfortable I said I'm telling you what my dr said. I told him thank you I'm leaving I immediate went to the front desk to ask for a manager no one was available, I wrote them a bad review on their office questionnaire and google I get a call back he wasn't concerned with my experience there the owner called because I said I encounter systemic racism. This has been my experience there... WHY DO BLACK PEOPLE HAVE to EXPLAIN THEIR PAIN THEIR INJURY over and over again to get the care we deserve and need. This has been my experience I was berated spoke down too having to defend my diagnose to a so call professionals who has my paperwork on file. I won't take back what I said it's the truth it happened to me. I know racism when I see it and feel it. I was singled out. The owner kept saying he's been in business 23 years and sees all races and ethnicity's that doesn't mean it didn't happen and doesn't happen in his facility/business. I deserve respect and quality care. I won't be back there EVER.

I have been to many assisted living, senior care, and hospice care facilities over the last decade…read more First my great grandmother went into around the clock care at a facility almost a decade ago and after my recent tour of Highland Care, I have to say that I was blown away. My first experience in a facility felt cold and empty. I walked into the lounge here at the home in Redlands and that was completely different; it felt warm, people were enjoying games, some were cracking jokes at my youth. Several of the men and women came up to me to tell me they appreciated the facility and asked about my own family. I received what felt like a VIP tour as well. It was great to see the layout, I got a sense of the security knowing that staff were always on hand to assist and they knew everyone not only by name but by their personalities. Facility wise, the layout is a big loop. The residents were primarily on the west (I think) side and the maintenance, administration, and cleaning departments on the other. New renovations stood out and felt a lot of new updates to equipment, rooms, walls, floors, even the lighting had been improved. I got to see several rooms; this place has a lot of private rooms! The last facility I toured felt like a military base. Besides meeting the residents I also had a nice experience seeing the therapy rooms. My wife is a speech therapist and I could appreciate a facility that provides quality therapy. The physical therapy space is large and several residents were receiving one on one treatment when we passed. My prior experience with facilities had me believing that senior care was diminishing. Touring is not how you want to spend a few hours on a saturday, but after the cold and empty feeling I had remembered my expectations were low. This facility is not that way. I think in time this facility will continue to renovate and everything will look better and better. I recommend you take a tour, learn everything there is to know, and do this at several facilities so you have a better idea of what I'm talking about. My 94 year old grandmother is picky but I believe she would thrive in a place like this.

I had a wonderful experience at Highland care center. I was there in many circumstances and…read moreeverything was very reliable. The Physical therapy was so amazing. The kind workers gave me very good care. I highly recommend this facility.

This is the worst place you could ever place your family member. The amount of times I have had to…read moresit down and have meetings with the only charge nurse of the entire facility and the coordinator. The lack of knowledge these staff have is unbelievable. My grandmother was NPO (nothing by mouth) and they were delivering her trays of food with the wrong name on them. She went into some sort of shock because her BP was so low, went completely unrecognizable. Ended up back in the hospital and was completely normal the next day. They made excuses as to why she was having convulsions so we thought it was normal. Come to find out she could've died and she was left like that for days. She was only sent to this facility for physical therapy and to gain independence so she could come back home. She declined significantly in the last month. Nadine trip to the hospital and she's back to her normal self. No one knew what meds she was on or when they were given. They just drug you up and move on to the next pt. Please save your family member the pain and suffering of this place. Absolutely horrible. "Nurses" I have been talking to has been reported to the state board. Absolutely disgusting place to even have open.

Sincerely appreciative of the care my Husband received here. Having only one other experience in…read morewhich he was extremely unhappy, it was refreshing to have our fears alleviated. The staff was compassionate, helpful and kept us in the loop at all times. Especially grateful for the staff that gave him snacks and all the coffee he requested. . Our family was able to rest knowing he was getting excellent care. BLESS YOU Asistencia!

Great program indeed,I've been a client in the program for nearly 2 years,I've really grown from…read moreall the therapy sessions and help from the caring staff,they are truly like family and I made me feel at home.I would not trade this experience and opportunity for anything,if you are having mental health battles or battling with substance abuse this is the place for help

I have done many treatment centers up and down the east coast. None of them have ever taught me…read morethat they would love me until I learn to love myself. Destiny was the only treatment facility I felt genuine care as a client. I came to this facility across the country with the intention of going back east after 30 days. During my time there the staff and program taught me a lot about relationships, relapse prevention, why I use, and how to live a life without use of drugs or alcohol. I went through detox, inpatient, sober living, and intensive outpatient during my time there and they had every resource readily available to me and all I had to do was be willing and open minded. As I write this I have the most support I have ever had, and about 16 months clean and sober. Thank you to everyone at Destiny because I know it took a team effort to have me as a client!

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

I've been on a world tour of treatment centers, ER visits, detoxes, residential, outpatient & IOPs…read more(probably around 11-12 facilities and couldn't stop drinking when I would discharge) for the past year after I relapsed on alcohol after having 6 1/2 years sober. Out of all the facilities and hospitals I've been to, this one exceeds them all by FAR. The way they manage and operate their program and staffing is excellent. You will not be disappointed if you're looking to get sober or clean. I would also like to give praise and many thanks to Izzy, Frank, Joe and Frankie! You guys are awesome and definitely deserve a raise/promotion. Thank you, Liberty House for getting me back on track in my life.

I just picked up my son from the program. I want to thank the Staff and the owners for what they…read moreare doing here. We almost lost our son, but now we have some hope and direction. It wasn't easy and won't be easy for him and for us, but we have somewhere to start. Thank you Monica for your work with us in Family Therapy sessions. Thank you Rey for your responsiveness, Thank you Lacey for your call when we needed it most. Thank you Zach wherever you are, for recommending this place. I attended my first Alanon meeting today and although it was tough, it was eye opening. I now realize that Alcoholism is a family disease. I didn't cause it, and I can't cure it. But what I can do is learn to rebuild myself, change for the better, and let go. May The Creator be with Liberty House, always.

I attended this facility a while back and I must say the reviews are correct. This staff just wants…read moreto profit off you there's never going to be more than 5 people at a time because most leave early due to the fact that your main responsibility is to clean up horse poo and deep clean the house, other than that you literally attend classes all day which are repetitive and dull. The only thing you can do after you finish chores and class is watch Netflix, no music, no phones to contact family, and you're only allowed to eat during the scheduled times you're not allowed to eat anything past that or you'll get in trouble. There are way better rehabs like "Betty ford" or "Laguna treatment center" I recommend that would give you better odds of rehabilitation. I'm clean now today thank god but I just have to be completely honest, this place it's not worth your time. -fabi

As a former student/ patient i couldnt recommend this place. This place was the most destructive…read moreprogram ive ever been to. When i was there the consequences for anything were weekends of "work ethic" which was usually "turning dirt" aka digging holes outside in the desert heat for the entire weekend. The owners have no credentials other than their experience. The students made my physical safty an issue so staff moved me off campus and out of all classes (why not send me home? ) then told my mother to help get me an apartment and send my car down. I get my apartment and my sister drove my car down and then benchmark tells me i can't move in or get my car till i complete all the classes they pulled me out of...... ? To top that off they put you on all sorts of medications without anything more than a therapy session. No evaluations or anything. Save your money. There are wayyyyy better alternatives out there. This place turned difficult people into drug addicts. Most of my fellow students came in smoking nothing more than pot and left smoking meth. Lots of former students have died from overdoses. Oh and because i was so difficult im on the bad list lol....a list of names in the "big room" of people too bad to get help there.

Honestly this was the best therapy appointment I've ever been to. Cedric was amazing, he knows his…read morestuff.

I have been going here now for about 3 months. I absolutely…read morelove it and always look forward to my appointments. Meaghan is so wonderful and has been so helpful to me during a difficult time. Money well spent here:)