I can't say enough about Maryanne and Peggy! The sound of…read moretheir voices and care that they gave was over the top excellent! Being check on throughout the night was so important to us. Once kaiser help me get past my Ceasars my family loved coming to visit and knew I was finally gaining some headway! Once you get past the load fat in the room next to mine it was cool. They made sure to keep the menu in a good rotation as well! Thanks girls and thanks David Eric

Do not put your loved one in this place. 80% of the CNA'S don't provide proper care for patients…read morethat can't advocate for themselves. Evening and overnight nurses other than 1 withhold meds and laugh about it if you anger them by complaining. Social services is a joke, activities director has zero people skills. Food is horrible. Administration staff is difficult to get in contact with. House keeping doesn't properly clean patients rooms. Staff goes through belongings as patients sleep. Hoyer lifts barely work, 3 hoyers too 100 patients. Patients dropped while being lifted with hoyers, shower room smells of mildew. There are a few good employees but the bad ones make it harder for the good ones.

The staff is excellent and Dr Nieto is the absolute best. I am 74 years old and have multiple…read moreailments from back surgery rehab to Achilles tendonitis to neck pain with significant improvement each time

I have to admit that I had a rough start with Marketplace and almost canceled my appointment before…read moreit ever happened. Their online tools for signing up and making an appointment need some work, and it sounds like they know it. They required an insurance card, but their system wouldn't let me add one. They asked me to schedule a time, which I did, only to find out days later they bumped me to another time for some unknown reason. They also told me I could not make an appointment without a referral from my primary, even though I told them I'd be paying out of pocket. BUT, I decided to keep my appointment, really needing some answers about a problem with my shoulder. Dr. Karim did not disappoint. He was kind, knowledgeable, and thorough. He answered all of my questions and I had a lot of them. Before Dr. Karim, I would have given this place 1 or 2 stars. Honestly, their wacky tools wasted a ton of my time and I don't like that. But Dr. Karim restored my confidence. If they ever get their online tools working, I'd be happy to give them a full FIVE STARS!

I love this place. Has an amazing team. Facility is always kept very clean and the private rooms…read moreare nice

My grandma is currently living at Highland Care Center of Redlands…read more The communication from staff has not been the best. We've called many times and left messages with no word back. It's very upsetting to not get through to nursing staff or doctors for updates. My grandma has dementia and we just want to see how she is doing and try to coordinate care/ determine placement based on her individual needs. The bathrooms were gross. Smelled like urine. The facility is not horrible, but it could be cleaner. The care seemed fine, from what I was able to observe while visiting. My grandma ate breakfast, which consisted of eggs, toast, a fruit and oatmeal. It looks like they have scheduled groups/ classes for residents. That is great. The residents were so sweet. My grandma has made some friends, which makes me happy. The facility is not very big. They do have an outdoor area for residents to walk around. That's nice.

This is the worst place you could ever place your family member. The amount of times I have had to…read moresit down and have meetings with the only charge nurse of the entire facility and the coordinator. The lack of knowledge these staff have is unbelievable. My grandmother was NPO (nothing by mouth) and they were delivering her trays of food with the wrong name on them. She went into some sort of shock because her BP was so low, went completely unrecognizable. Ended up back in the hospital and was completely normal the next day. They made excuses as to why she was having convulsions so we thought it was normal. Come to find out she could've died and she was left like that for days. She was only sent to this facility for physical therapy and to gain independence so she could come back home. She declined significantly in the last month. Nadine trip to the hospital and she's back to her normal self. No one knew what meds she was on or when they were given. They just drug you up and move on to the next pt. Please save your family member the pain and suffering of this place. Absolutely horrible. "Nurses" I have been talking to has been reported to the state board. Absolutely disgusting place to even have open.

My mother was taken here after a severe case of psoriasis put her in the hospital. She dealt with…read morean infection and her skin sloughing off for over a month in the hospital then was sent here to get her strength back. From the beginning the nurses seemed to have no clue what was to be done with her. Her left arm was getting severely swollen bc she was unable to lift it and they never propped it up. It just dangled to her side in bed. On multiple occasions I and my moms best friend noticed a gross smell from my moms arm only to inspect it and see that it was oozing and that her hand, which was curled shut due to lack of strength, had obviously not been cleaned. I once spread my mom's fingers open and practically gagged at how gross the inside was. It ended up being some nursing students, not the staff, who cleaned it up. I had to buy my own wedge pillow to keep her arm elevated because the staff never put it up and it continued to swell. All of this was brought to their attention and acknowledged many times. Finally after being there for several weeks my mom's roommate (another patient!) called me to say my mom was acting weird and not doing well. She said she had been confused for a few days. I hadn't been in as I'd had a cold and I had to be the one to call the staff and ask what was happening. They told me they think maybe she had a uti or something and were considering sending her out to the hospital. By the time she got to the hospital she was in septic shock and her entire body was shutting down. She died an agonizing death at the age of 62. This SNF has no interest in their patients wellbeing and is everything that is despicable about the healthcare industry. We tried to move her several times but unfortunately she had an HMO and nowhere decent would take her. At the hospital the nurse who cared for her up until her death asked where she had been before being taken there and said he wanted to know because "she was pretty dirty. It looks like they hadn't cleaned her well in a while". She had bed sores all over her back side and was MRSA positive. We all had to wear head to toe gowns, gloves and masks while we were by her side in her final moments because she was put on isolation. I can't even begin to emphasize how far you should run from this place.

I love this place, they help me find myself again and I'm so grateful for them, the staff from A to…read moreZ is outstanding, this is my DR.(Destiny Recovery), I love yall forever, this is my family.

Great program indeed,I've been a client in the program for nearly 2 years,I've really grown from…read moreall the therapy sessions and help from the caring staff,they are truly like family and I made me feel at home.I would not trade this experience and opportunity for anything,if you are having mental health battles or battling with substance abuse this is the place for help

I would also like to give a heartfelt recommendation for the Palm Center in East Highland. The…read morestaff there has always been absolutely wonderful -- caring, patient, and consistently helpful to our family member who stays there. It can be difficult to find a place where you feel truly confident leaving someone you love, but the Palm Center has given us that peace of mind. The facility is clean and well-maintained, the food is very good, and there are always plenty of nurses available. What really stands out is how quickly they respond -- whenever the call button is pressed, someone always comes right away. You can tell they genuinely care about their residents. Because of their kindness, professionalism, and the level of comfort they provide to both residents and families, I feel they truly deserve a full five-star rating.

Highly Recommend Highland Palms Health Care Center!…read more I can't say enough great things about Highland Palms Health Care Center. Shady and staff were amazing!!! From the moment you walk in, you can tell that the staff truly cares about their residents. The facility is clean, well-maintained, and has a warm, welcoming atmosphere. The nurses and caregivers go above and beyond to ensure that every patient receives attentive, compassionate care. They are professional, knowledgeable, and always willing to answer any questions or concerns. The administration is also incredibly helpful, making the entire process smooth and stress-free for families. I highland recommend!! Thank you again Shady for taking such good care of us!!!!

I've been on a world tour of treatment centers, ER visits, detoxes, residential, outpatient & IOPs…read more(probably around 11-12 facilities and couldn't stop drinking when I would discharge) for the past year after I relapsed on alcohol after having 6 1/2 years sober. Out of all the facilities and hospitals I've been to, this one exceeds them all by FAR. The way they manage and operate their program and staffing is excellent. You will not be disappointed if you're looking to get sober or clean. I would also like to give praise and many thanks to Izzy, Frank, Joe and Frankie! You guys are awesome and definitely deserve a raise/promotion. Thank you, Liberty House for getting me back on track in my life.

All the staff genuinely cares about your recovery. Joe, Nicole, Tami, richy,Andrew. And everyone…read moreelse. I can't thank you all enough. ​

I had an amazing experience at Benchmark Transitions. Not only was I very informed about my disease…read morebut I felt cared for by staff. Treatment is either happening FOR you or TO you. You can take your pick. You'll truly only ever get out of it what you put in. I am 4 months sober today with the help of all of the friends and mentors I got the privilege to build connections with through my time in treatment. If you absolutely want this for yourself, you have to work for it and stay connected. Not only did Benchmark guide me through my most devastating point in life, but through their Alumni Program, I've found so much strength and hope by remembering where I came from and staying in the middle of the pack of likeminded addicts and alcoholics who only strive for a better life for themselves and to help others along the way. Also, they are pet friendly! I could not have gone through this with my road dog. Harley has become a member of the Benchmark family and loves her sober aunts and uncles with all her heart.

The out patient is amazing but there house is not livable because they have 14 beds and 1…read morerefrigerator and that's not acceptable it would not pass inspection because u can't have 14 people and one refrigerator it supposed to be 4in a refrigerator so someone is not doing the right thing I should know because I was there. Also there air conditioner don't work properly so if your planning to go there be prepared to lose out on your money just being honest we don't live like that anymore

I have been going here now for about 3 months. I absolutely…read morelove it and always look forward to my appointments. Meaghan is so wonderful and has been so helpful to me during a difficult time. Money well spent here:)

I agree with the other bad review we went a few times. our Counselor took up 2 sessions on our…read morefamily and our history. Went a few more times. I wasnt going to give more money for nothing. No tools, No answers, no advice nothing. We poured our hearts out shared our issues was vulnerable and was told see you next week. Our Counselor was Susan. Honestly the worst!!!!