We took our Lincoln MKZ to Heartland Tire in Savage Minnesota to patch a screw hole in the front passenger tire. While I was there, the technician improperly lifted the vehicle literally crushing all four corners of the vehicles rocker panels and ground effects. The technician then opened the driver door which was jammed against the rocker panel and pulled off the lower door trim.
Rick Holman, the store manager agreed to take care of the damages and give us a loaner while the body work was being done. The car took longer than expected which was fine as long as we had the loaner. When we arrived to pick up our finished vehicle, the paint color didn't match, the rocker panels didn't line up, door trim was never reattached and the body work was absolutely not acceptable. They refused to tell me where the work was performed but it obviously wasn't done by a professional body shop. Rick agreed that it wasn't right and said they would redo the work and we continued to use the loaner. A day later, Rick called letting me know the car was ready. My son went to pick it up and drop off the loaner only to discover the car was in the same condition as it was the day before. Nothing had been done to redo the work so nothing had changed. Rick Holman did a flip flop, told my son the repairs were as good as it's going to get and they were done working on it. I drove to the Heartland store to meet with my son and Rick the manager who told me the same. He admitted the day before the body work had some issues as we pointed out and agreed to fix them. Today even though nothing had been done, he said it looked good and he's done working on it. While having this conversation with Rick, my teenage son informed me that before I arrived, Rick Holman was swearing at him and his three friends threatening to call the police if my son didn't give him back the loaner key and leave with our unfinished car. Rick denied saying that although people in the waiting room confirmed it!
Bottom line, never once did I hear "I'm sorry, we're going to make this right." They made it sound like they were doing us a favor by fixing it with duct tape and chewing gum! Rick tried to deny the door trim was pulled off by his mechanic which I saw with my own eyes. They put absolutely no effort into trying to make us happy and could care less about the stress it added to our lives. We trusted Heartland Tire with our car and to do a simple tire repair. Heartland Tire "professionals" carelessly damaged our car extensively, refused to fix it professionally and disrespected my family!
After my dealings with Rick and Heartland Tire, had I not been there to witness this for myself, I'm not sure they would have admitted to the damages? I understand things can happen but if they do, have some integrity and do the right thing. Treat the people that trusted you and your employees with respect!
I have good pictures and good documentation. Rick watched my son take phone video of our conversation and, three of my sons friends were there to witness. This is obviously not over. The photo I attached is before the botched up body work. It doesn't look like this but it will when the work is professionally redone.
Update 11/5/21
After spending hours preparing court documents, a BBB Complaint and getting two damage repair estimates, I met with Keith, the Heartland Goodyear district manager. He agreed to cover the cost to properly repair the damages done by the Goodyear Tech. I appreciate Keith getting involved and accepting responsibility. Still for me and my family, working with Rick and Savage Goodyear has been a horribly exhausting experience! read more