It was time for adjustments to my 15 year old Oticon Agile Pro hearing aids especially since I ruptured my left ear drum in March due to an infection. In the hearing aid arena functioning 15 year old aids are not that common I'm told. So the problem is finding an outfit that has the ribbon cables to connect to the computer to make adjustments. The place prior to this had no idea what they were doing and finally after coming in a 2nd time figured it out. This time I wanted to make sure they knew what they were doing and had the tools to do it. After calling multiple places in the bay area I finally found one who said they could do it. I questioned them repeatedly regarding this because I didn't want another waste of time like in the past. HearingLife delivered. Not only was the hearing test the most extensive I have ever had but the programming the aids was quick and efficient. Granted aids this old did require a call to Oticon which was resolved fast. After hooking them up the program makes the changes. I asked about other tweaks but at this point my hearing is so bad I'm at the end of what theses aids can do. I opted for the 1 year service plan which covers visits, cleanings, 12 month supply of batteries, domestic and wax guards. Since my bill was $370 for this visit it wasn't a huge leap to go for the service plan at $425. I thought about doing the 3 year plan but I really dont think these aids will serve me well after another year. I noticed some of the reviewers had issues with this place and believe those represent earlier individuals. Overall, the staff was great. Making an appointment from start to finish was via text, kids these days. In the room where aids are actually programed Ella had a full inventory of wires, domes, guards, etc at her disposal which was impressive given past experiences elsewhere where practitioners had little inventory and had no idea what they had or where it was. Overall, Ella did a great job on my test and programming and explaining my hearing issues and would recommend her to anyone. read more

The front office was warm and welcoming. Ella is knowledgeable, explained hearing loss without rushing, and helped me find ideal hearing aids. My hearing improved significantly, and follow-up care was prompt. For compassionate, professional hearing care, this is the place! read more

want to give a special shout-out to Ella, who was absolutely fantastic. She took the time to explain every detail, ensuring I felt comfortable and informed throughout the entire fitting. Her patience and professionalism made all the difference. The great service and warm atmosphere across the board set this provider apart. I couldn't be happier with the results and highly recommend them to anyone seeking life-changing hearing support! read more

I went to the business and I read the note on the window, it says to make an appointment please call the number below, so I did and I left a message stating that I was unaware of making an appointment and that I was parked out front. I knew she was busy because of the two parked cars out front. I waited till they were gone. I waited for over 1/2 an hour, well by that time I needed to use the bathroom, so I left. Since the time that I left till the time she called me back 2 hours went by. Image me waiting outside for two hours. I just wanted them to check my hearing aid. I'm not happy with the way they do business. read more

A great place to be fitted . They helped me quickly and have provided great service over the years

Being new to Oakland, I spent a lot of time finding an audiologist and was advised by a friend to try Whisper Hearing Center. I'm so glad I did! I've see Dr. Susanna Storm there, and she is utterly FANTASTIC! She's young, energetic and passionate about providing the best possible care for her patients. She's also up-to-date on the technology definitely hip yet she always makes me feel totally comfortable (and I'm definitely NOT young) She spent time making sure she understood my situation (complicated) and then came up with a solution that's been fabulous. Being able to hear again has been a real gift! The entire staff is really great. Beatriz and the rest are professional but not at all stuffy. I've seen them interact with many other patients and they are alway so nice. I have recommended Whisper to others and would encourage you to check them out if you need help with your hearing. They are great! read more

Is it possible to have the sort of rapport with an audiologist that you have with a primary care physician? Miraculously, that's what I found at Whisper. The key difference, compared to run-of-the-mill hearing aid dispensers, is that the professional staff have doctorates in audiology. They understand hearing and hearing loss though and through. This helped enormously with choosing the right hearing aid and with programming it to suit my particular hearing loss and even my particular lifestyle. Oh, and they're friendly and supportive. After a few moments I was comfortable enough to discuss not only what I wasn't hearing but also how bad it made me feel--which they offered valuable advice to deal with. Their help has made a difference not just in how I hear but in how I feel. Not a place to whisper about -- a place to Yelp about! read more

I think whisper Hearing Center is a con artist they had me come in for an appointment they said they would give me some Omaha Steaks for coming in I came in and had the test and then they told me that they would mail me a coupon well they never did that read more

This location is no longer known as "Whisper hearing center", it is now called "Hearing Life", and their new number is 866-657-6952.

In NJ. My wife and I went there because they offered a oven toaster which I could use. We both went through their exam but I never got specifically what they offered. The other thing that occurred to us is that anyone's hearing would improve with amplification. It is a come on marketing ploy. read more

ALERT. THIS IS NO LONGER AS LISTED. You can find the fabulous Dr. Storm at Blue Sky Hearing in Berkeley. She is fabulous. She has not worked with THIS business for years. THIS business is a scam. They send things to old patients no longer there *as if you are a current patient*. And people fall for that. I have called them for years - and also have gone in to ask in person - for them to remove me from their files / stop sending and calling / cease and desist. It never works. DO NOT go to HEARING LIFE Hearing Aid Center (which keeps changing its name so also ... ) DO NOT go to this address 400 30th Street Suite 101 because it is not what is listed here. Perhaps Yelp can remove this listing because it is no longer current. Thanks, folks. read more

These are very nice people. But they are not doctors! They only need a GED and 6 months of training to work there. I was sold hearing aids that will never work for me at a price of 5,000 plus interest. HearingLife informed me that I needed different hearing aids about 25 days before my warranty was to expire. I was told that I would have to pay for the new hearing aids. I have never been able to hear with the hearing aids that HearingLife sold me. I went to a Doctor in Tacoma and was told that I should have never been sold the hearing aids that HearingLife sold me. Long story short I'm out about 13 thousand dollars within 3 years because I was sold the wrong hearing aids at HearingLife in Olympia. I am 84 years old and live on a very limited income so this really hurt me read more

If you are in search of Dr. Susanna Storm and Dr. Elise Gregoire, formerly of Whisper Hearing, please note that they have now moved to their own practice: Blue Sky Hearing, at 3017 Telegraph Ave, Suite 230, Berkeley CA 94705. The office is across from Whole Foods on Telegraph Avenue. They were not allowed to inform patients when they moved. I highly recommend Dr. Storm - she is my audiologist and she is excellent. read more

I did not want to admit I needed hearing aids...and I did not want to wade into researching what I'd heard was the horrible, never-get-it-right, take-advantage industry of hearing centers. I was lucky enough to be lead to Dr. Storm and her colleagues partly through Yelp, so I am adding my comments in hopes it helps someone else in need/denial. First off, Dr. Storm is the most patient, kind, confident, up-beat burst of personality you will ever meet. You will immediately feel cared for and cared about as she listens intently and her patient care, interaction and interest is genuine. You will get unfailing determination and unlimited trials to fit the right equipment to your loss as well as comfort. That is all backed up with lifetime support visits to ensure the equipment is property cleaned and functional. The entire team at Whisper was obviously hand-picked to provide the support and patient care that is afforded each person coming through the door...thanks also to Beatrix and Dr. Gregoire for their part in my success. If there were anything I could wish for, it would be that Dr. Storm become an MD so that I could see her for all-over care! read more

I have now taken three different people for hearing assessments with Dr. Storm and Dr. Gregoire. They are BOTH exceptionally caring and competent audiologists. They will not try to sell you products you don't need. They WILL give you great service and treat you like you matter! I wholeheartedly recommend them. read more

I was so upset today. I schedule appt for fitting. I get to my appt early for them to tell me I was not scheduled.. I wrote it down and confirmed before we hung up. Too hot for this! read more

Buying hearing aids can be an extremely frustrating experience. Considering so many options out there, at least it was for me, That is until I met Dr. Susanna Storm at the Whisper Hearing Center on 30th Street. Dr. Storm is a a Board Certified Audiologist. I was referred to her by my internist who professionally knows Dr. Storm and has met with her on several occasions. Before my appointment, I had visited several other hearing aid dispensers, including Costco, with mixed results. They all have their pros and cons. If price is your primary concern, perhaps you should look elsewhere. There are other alternatives. Before I even met Dr. Storm, Whisper Hearing's office administrator had me fill out a questionnaire designed to help them evaluate my needs as a patient. Price, while important, was not my primary concern. Service and attention to detail was. I was very impressed by the service rendered by everyone at the Whisper Hearing Center office. Dr. Storm gave me a thorough, professional examination, not simply a cookie cutter hearing test. Instead of immediately recommending various products that she felt might work, Dr. Storm, based on the results of her examination, suggested that I first see an ENT to determine whether my loss of hearing was age related, or if my condition had medical implications. She is extremely thorough! After seeing an ENT and determining the cause of my hearing loss, based on the recommendation of Dr. Storm, I selected the Oticon Alta model and have been exceptionally pleased with the results. No hearing aid is 100% perfect, and Oticon Alta is no exception. We're still in the process of fine tuning the instrument, which can take several weeks and frequently needs to be adjusted over the years as an individual's hearing loss intensifies. What I like about Dr. Storm is she is not just there to sell you a device which will improve your hearing. She's there to ensure that 2-3 years down the road, your settings are at the right level as well as make whatever adjustments are necessary over the life of the product. Like eyeglasses, where every several years or so, your prescription needs to be updated, hearing aids are no different. But, to do so, you should be seen on a regular basis by a competent audiologist who is professionally trained to deliver the best personalized results for each patient in their care. Whisper Hearing, Oakland, employs the staff to do this and Dr. Susanna Storm is one of the best! read more

I was examined by Dr. Elise Gregoire on august 31st 2015 , I was very impressed by her degree of care for her patients. She puts the need and care of her patients her first priority! She was so up to date on current fast technology that is going today! I am so glade that i met her! I will with confidence recommend her to all my friends and the ones I know! she is also very pleasant, full of positive energy ! She also makes you very comfortable and provides the best possible care!! I got the feeling that patient care is fabulous !! If, you need help with your hearing , check her out, i know you will be glade you did, like I was ! read more

I was referred to Whisper Hearing by my former audiologist, who retired. I lost a hearing aid recently, and it turned out to be an obscure model that wasn't easy to replace. But the staff got one and fitted me quickly and easily. I greatly appreciated their courtesy and professionalism. read more

Seldom will you find service and followup from a business that I received at Wisper. I had to assist a little 'ol lady friend of mine with getting her broken hearing aid repaired. It was originally purchased at Wisper. Dr. Storm was so knowlegible and patient in explaining the problems. Also, I can;t say enough about the young woman receptionist (I appologize for not jotting her name down...she is the regular assistant/receptionist.) The way she worked with the few clients I observed while there.....she was so patient and understanding. Wisper offers service that American business has gotten away from in recent years. It is my pleasure to recommend this firm. read more

The Whisper Hearing Center professional staff quit abruptly with no notice to customers, and no replacements in January, 2016. I had a six-month checkup scheduled for mid-January and walked into an office staffed with one receptionist. I'm now looking for another audiologist. read more

HearingLife is formally known as Avada. The people were very nice every time I go in. unfortunately, I was sold hearing aids for 5,000 plus interest that have never worked for me. When I first got them they didn't fit right and one fell out and broke I didn't even know I was missing it because my hearing was so poor with the new hearing aids. I went back in and they gave me a new pair, unfortunately, they have never worked for me either. They squeal all the time, they tried to adjust them but for my hearing problem, these hearing aids have to be turned up so high for me to hear that they can not get rid of the squeal. I was told on my last visit that I chose the wrong pair of hearing aids. I depended and trusted these people to help me hear better, On my last visit I was told that the price of the hearing aids has gone up to 7,000 dollars. My first pair are only 3 years old, I'm 84 years old and live on a very limited income and can not afford a new pair. read more

I am giving 5 stars to Susanna Storm who was formerly with Whisper Hearing. These 5 stars are not for Whisper Hearing as it is configured now. Susanna Storm now has her own practice-- Blue Sky Hearing on Telegraph by Ashby, across from Whole Foods. She is truly the best. I have had many audiologists in my 62 years of wearing hearing-aids, and I can't speak highly enough of her and her staff. She is kind, respectful, fun, upbeat, reassuring, but most importantly she is extremely knowledgeable about the latest technology. You owe to to yourself to visit her at Blue Sky Hearing on Telegraph, Berkeley. read more

I had such a great experience with this audiologist office! The office manager, Beatriz, and the audiologist, Jennifer Malkovich Au.D., were both fantastic! They were very helpful, professional and reliable which can be rare in the general medical office community. I thought I needed a hearing aid based on the difficulty I had hearing in different environments. Jennifer Malkovich was great in helping me figure out what was causing my problem. If you live in the East Bay and need help with a hearing problem go to this office first! read more

Since moving here, I've visited a number of Bay Area audiologists. This place is the best, in my opinion. I have received very professional and extremely helpful service from their audiologists. What I most appreciate is that the audiologists have a highly sophisticated understanding of both hearing aids and hearing loss, much more so than other places I've been - they really, really know their stuff. Every time I've visited, they helped me deal with problems that went well beyond whatever it was that we were "scheduled" to deal with, and they often spend considerable extra time with me. Highly recommended. read more

The staff thought it was strange I did not want to wait and entire week to have my husbands lyric batteries replaced. When they found time to do it today, they asked that we find another hearing center. read more