Office staff was very helpful to me when I needed a copy of my medical records recently. As always,…read moreDr. Patel & her staff are the best!!

I purchased Resound hearing aids here in November 2024. All went well for the first year and I…read moreadapted to wearing them every day and they performed as expected. I purchased a $600. service plan that I was told would cover any necessary follow up maintenance and repairs. However when I wanted to have them check the aids out because they just are not performing as good as they once did, I learned that there would be an additional $130. charge for them to just look at them and if anything else needed to be done that would result in more additional charges. I just felt like I was being "nickel and dimed" after the fact. I did not leave them there but will take them elsewhere for service. My suggestion to anyone needing hearing aids is to go to Costco. They do not charge for any follow up service or repairs at all. And they offer a 90 day full refund satisfaction guarantee. They also did the very same hearing test at no charge that Clarity charged for to start with.

Dr Toung was amazing. I have suffered from not being able to breathe at all through my right…read morenostril for over 10 years. He ran a series of tests because if I were to get a procedure, he wanted to knock out all the issues at once. This included an allergy test, a scan to look at my sinuses and checked for deviated septum. The surgery ended up being for deviated septum and trimming down my turbinates. The surgical team and office staff gave me amazing instructions and were super nice. While the stints were annoying, I had very little IF any pain. Healing was a breeze. My post surgery check ups were with Tammie and she ensured I was doing everything right for fast healing. I don't remember the last time I could breathe this amazing and it makes being more active so easy now that I can breathe properly. If I had anything happen where I needed surgery again, 100% would do this again with this team.

Been going to Dr Toung for years, very happy with the care that he's given. Highly recommend.read more

My husband had a septoplasty and turbinate reduction from this provider yesterday. Dr. Morgan did…read morehis surgery. Long story short, my husband was in the ER last night after this surgery and we have received NOTHING from this doctor, not even a prescription sent yet! To start, no prescription for painkillers was sent until 2 hours after the surgery was completed (and I had to call to get this taken care of). We waited over 4 hours after the surgery to get his painkillers as the pharmacy was backed up. We found my husband was completely unresponsive to the painkillers prescribed--he was screaming and crying in pain (he had a tonsillectomy as an adult and said this was 10x the pain). The Dr. office was unreachable and there was no information sent home with us about an after-hours nurseline. I took my husband to the ER due to lack of options and the ER was able to help his pain management. Finally someone! We still have not received any communication from Dr. Morgan and he still has yet to send over the prescription we asked for at 8:50 AM this morning. It is very frustrating to rely on help from the ER for excruciating pain management instead of the doctor's office that performed the surgery. Seeing my husband suffer has been horrible. Please fix your procedures around after care for surgery patients!!!

They say they'll call you back but never do, the doctors don't listen to a word you say, money…read morehungry, been 3 years and they haven't been able to solve what's going on with my staph infection, I've wasted vacation hours, sick time, and don't go on disability because they'll screw you on that also, only adding a star because I have to

My experience with Dr. Christopher N. Prichard was great. He demonstrated extensive knowledge and…read morepromptly identified the issue during the examination, along with the necessary course of action. Throughout the exam, he remained patient and friendly, providing thorough answers to all my questions. The building is easy to find with ample free parking. The office was spacious, clean, and check-in was a breeze. The wait to see Dr. Prichard was short. The front desk staff was helpful and friendly. The only thing that wasn't stellar was his assistant/appointment setter. She wasn't friendly, other than that, I highly recommend Dr. Prichard if you're in the market for a knowledgeable ENT.

The doctor was good, the front office is probably the worst front office I've ever dealt with in…read moremedical care. Never pickup the phone when you call, take days to get back to you, make you go back and forth with the surgery centers, and doesn't check if your insurance is even taken. Wasted a month of time just trying to schedule something. Will not be going back

I have been seeing Dr. Rafanan for 5 years. Impeccable bedside manner, knowledgeable and honest…read more Her staff is amazing. I have developed a relationship with all of them over the years of being in and out the country. I don't think you can put a price on the benefit of having healthcare professionals who know your history... in fact, I know you can't. The office location is on a small strip off Cairway/Hwy6 that is easy to find once you know where you're going. Nothing spectacular about the office or decor but it is always well kept and clean. If you're looking for modern-state of the art, you won't find it here. Smells sanitized every time I visit and I like that. I feel loyal to them and I firmly believe in the quality of service I receive in return. They always return my calls and provide reminders for check ups.

I am a patient of Dr. Rafanan and today I got the biggest DISAPPOINTMENT from her clinic! I…read moreneeded a NEW written order for a mammogram with ultrasound with my date of birth written on the order as required by the facility I'm having it done. I called their office politely asking if I can just have the new written order faxed or picked up by my daughter since I am at work and I can't make it before their closing time. The secretary answering the phone keeps on telling me that they are so busy that the doctor or not even her nurse can come on the phone to talk to me even for JUST a minute! I called several times even to the point of BEGGING just to talk to either the doctor or her nurse but to NO AVAIL. I've never ever seen a clinic that you can't even get in touch with the doctor thru phone no matter how busy the clinic is. I'm a nurse too and I understand how toxic clinic days could be but this experience is definitely SO DISAPPOINTING! I am truly considering changing our PCP because of how they handle their patients! No matter how good of a doctor you can be, if your customer service is poor...you might just keep on losing your patients!!!

I'm not happy with the person that helped me at the Katy location…read more I should not know anything about her political views when o go there. Now I'm afraid I may not receive the service I need from them because I have different views than her.

Dr. Nguyen and his staff were amazing. As a new patient they were very helpful and informative…read more Thanks guys.

Good doctor! Really listens to patient's concerns and addresses them and makes sure to follow up…read morewith any on-going concerns. But I'm not sure if it's the staff or the doctor himself- I'll book an appointment at 10:45Am and seriously won't leave until two & 1/2 hours later (waiting longer than an hour just to move from the waiting room to an exam room) Not to mention, the little Asian girl that welcomes you in as you sign in - RUDE! And not personable at all.

I went here I'm March 2025. Kept going back bc my ears kept getting worse. They put some purple…read morestuff in my ears and it only made the infection grow more bc the infection lives off moister. All this Dr and his assistant want is money. They did not care that I couldn't hear. They didn't care about my pain. I ended up going to another ent Dr that was not with Herman memorial and they fixed my issue. The new Dr put powder in my ears and the infection began to clear up. I tell you fox and his associates only care about money

Been waiting months for a procedure to be scheduled. Finally gave up after being informed that…read moresomeone would contact me.

Saw Dr Jakob for about 4 minutes while she read notes from my previous visit and interrupted my…read morequestions then left. Dr seemed pretty lazy and uninterested in my actual concerns. Kept saying she was "just reading notes". After sitting for an hour and a half I received ZERO medical care and left $175 lighter. Complete waste of time and money.