I did not have a good experience with the office staff. I…read morehad been waiting on an appointment for 7 months. I called to update primary insurance with secondary and was informed to do a coordination of benefits if I did not they will cancel my appointment. Fast forward to after the actual appointment. I received a call from Kaitlyn stating I had a balance my primary stated I needed to pay the ded since it's 80/20. I then had to tell her she needed to forward it to my secondary she was adamant about me paying the ded amount before sending it to my secondary. Kaitlyn then tried to educate me on how my plan is and what type of benefits I have. Again she tried to tell me she knew my secondary was NOT going to pay and she is the doctors daughter she has been doing billing for 5 years. Kaitlyn then stated if I did not keep my word of paying the balance from my primary deductible she was not going to go out of her way to send the claim to secondary because again she knew it was going to get denied. I then received the statement in the mail and 2/3 more calls from her in regards to the balance. From the beginning when she first called i did inform her I was not going to make any payments until the balance gets sent to my secondary. Well today I did receive a voicemail stating my secondary paid the bill that Kaitlyn tried to force me to pay for because she "knew" it was going to get denied.

Had the unfortunate situation of having to get hearing aides for my daughter which I knew nothing…read moreabout. I was referred to AHC who seems to be made up of snarky, uncaring staff. They set up an appointment for me only to call me a week later (3 days of phone tag for their lousy work hours) to tell me that I had to call my audiologist for a referral. I asked if they could do it cause I worked during the day and they said it was not in their protocol. Most businesses would go under having this type of awful service and it's even more alarming when you consider that they primarily deal with customers with a disability. I even emailed them about it and they simply do not care.

Remarkably kind people. Dr Peter has been unusually…read moregenerous with her time. She went the extra mile for this old deaf man. I am in her debt, for the trouble she went to, for me. I hate being hard of hearing, but she is definitely the "go to" person, for serious help. Yes, go see this doctor.

have been everywhere...Sears, Costco ...but no place gives service like Mike and Brenda....they are…read moreprofessional, courteous and actually care about their clients....they will not oversell you and you cannot find a better place for service and help after the sale....very pleased with them and would not go anywhere else.....you can take what they tell you to the bank....

I have had hearing aides for years now, been with several audiologists. I would like to say, Bruce…read moreis one of the best I have had for being a cheer leader for using my devices as well as working with me to have the best experience possible. When I walked into the office, the receptionist was pleasant and let me know how much time it would take before I would be seen. I liked that I did not need to go into the old fashion sound booth to do my test. The choices were given to which devices I wanted with recommendations for what would take care of my needs. I knew Bruce wanted to give the best care possible to improve my hearing experience. Bruce listened intently to be sure he met my needs.

Very professional and friendly. Bruce is amazing and takes the time to make you comfortable with…read morewhole procedure. Cannot imagine anyone better.

This is a first-class place! I have been living in Houston for 3 weeks and I needed service on my…read morehearing aids. Not only did they treat me like a longtime patient, they did a great job fixing the problem! I highly recommend this business!

Made an appointment. Made calls to providers to have prior…read morehearing tests faxed to them. It took two phone calls and two emails to get the pre visit questionnaire sent to me. Filled it out, ins info, medication list, etc. Was unable to submit. Was told I would have to come in and do it. At which point, in the phone call I made to them, I was told that the office would be closed on the date that my appt was scheduled. So, I now have no appt. They offered me another appt a month out and it won't work w my schedule. My level of confidence with this place is very low.

I setup an online appointment for a free hearing test to see what was going on with my hearing. I…read moregot a voice mail from Chandler at Miracle to call to talk about my up coming appointment. So I called and they got Chandler and he said he just want to confirm my appointment and if I had any questions. I said I just wanted to know that this was a free hearing test to see what was going on with my hearing. He told me this was only a test for hearing aids and if I want to check my hear I need to see a ENT Doctor for that! I said according to the web sight you give a free hearing test and exam to determine if there is any loss. He repeated about seeing a ENT Doctor. I lost it and told him then you web sight is misleading and to cancel my appointment, and hung up on him. I would not and will not recommend this store to anyone because of the response I received from Chandler and the misleading website information. Even if I do need hearing aids I will not recommend or go to this store!

The nurses had tried to replace the battery in my Mother's hearing aid but it got jammed. Several…read moreattempts were made by several people with no prevail. After contacting several physician's offices, pharmacists and battery companies I ran across Miracle Ear in my search. I was expecting the same response of it's not our hearing aid and we might damage it so we just can't touch it. When I called Miracle Ear I finally heard a Yes, we can help you! It was in a super busy area with a bit of a drive but I only had a few hours to get it fixed. When I arrived the lady at the front desk was so welcoming, friendly and helpful. She offered me a beverage and a seat while the doctor repaired the hearing aid. He worked very quickly and the task was completed in just a few minutes. Afterwards, the physician can out, introduced himself and shared everything was in working order. After a brief chat I left relieved knowing Mom would have her hearing aid before I left for Indiana. Excellent customer service, incredibly friendly and helpful staff who made my day so much better!! I will definitely recommend this Miracle Ear location!

Talk about customer service! I called to find someone to clean and or repair my Dad's hearing…read moreaids...called and spoke with the receptionist who was so helpful. They did a great job and didn't charge a super high price. They just made it so easy! My Dad is so grateful and can hear again. Much appreciate the outstanding service.

Dr Shen and Dr Suchanova provided caring and very knowledgeable treatment for a severe sinus…read moreinfection. The in-office imaging was thoroughly reviewed to plan further treatment and understanding of my condition. This was the best care I've received in a while.

After sitting in over 45 minutes of traffic to get to allergist I was 2 minutes over the "5 minute…read moregrace period" and was told I could not get my allergy shots. Real poor customer service and real good way to lose patients.