Today was my third experience with Colleen and Hearing Help and it's about time I gave her the praise she deserves. The office is delightfully personable and uncrowded, and she runs on time. I noticed some negative pror reviews about office staff, and I have two things to say about this. First I had no problems in the past, but this time there is a new young man at the desk and things went especially well as I had pleaded for a quick appointment for my sister who had a sudden loss of hearing that might have needed immediate medical care. He was caring , knowledgeable and helpful in every regard, from understanding my needs to working out the insurance. The test went easily and perfectly as they have every other time. read more

This practice; the owner and front desk staff are absolutely terrible. Like another reviewer, I was referred to this practice via Cedars. Hearing exam was scheduled. The audiologist was great and kind - very easy to work with. I wish this were the end of what could have been a positive review. Before the appointment, I was told that they couldn't see me unless insurance and copay. To be transparent, it is disputed whether the copay was actually paid prior to the exam (this is not the point of the review). The front desk woman I spoke with to address the copay issue is incredibly rude and I cannot help but be appalled that she still has a job. I would never take my hard earned cash to pay a practice that is so incredibly rude to the people that literally keep it's doors opened and its staff employed. While explaining that the rudeness is unacceptable as politely as possible - yet again the front desk person's response was more rudeness. She even went as far so as to blame the owner of the practice for said rudeness - denying that it was herself. If true, I can't tell what's worse ... the owner of the practice being rude to their own patients or the owner condoning the rudeness of their staff to patients... you know, their paying clientele. I don't care how good this practice may or may not be (I doubt that it actually is) - I refuse to visit this practice again... even if they were the last option. Unfortunately the conversation with the front desk person on the phone ended with an expletive. I hope she had a great day though! read more

Dr Colleen sees both my son and I and has helped both of us navigate the hearing aid process. Any time we've needed an extra visit or had any concerns she's taken the time to help. Having her expertise has changed both of our lives and allowed us to hear again. read more

I was recommended hearing help providers by my ENT. My son has one sided hearing loss and needed tubes. Colleen was extremely knowledgeable in matching the correct hearing aid to what he needed. She is one of the few people my ENT trusts to really diagnose hearing loss in pediatrics. She has fitted hundreds of hearing aids and has a lot of experience fine tuning them to exactly match your needs. I've recommended anyone who may need a hearing aid to Colleen. One of the best. read more

Rude. Rushed and general lack of care. After several years of my family utilizing these folks, we are done with this company. I would recommend avoiding them, including through Cedars ENT department. Each time you need something they act like you are troubling them. If you do use them, all I can say is good luck and enjoy. read more

I was recently seen by Dr. Colleen Moryl at Hearing Help Providers for tinnitus and noise exposure. Dr. Moryl provided excellent care and gave me musician plugs that have helped my condition. I appreciate her empathy and knowledge in treating my symptoms. Definitely different than other doctors I've been to. read more

I have been a patient for over 10 years. The professionalism of the staff is excellent. I highly recommend for both superb care and support as well as skillful guidance through the maze of equipment and finding your best solution. I am forever grateful for the support. Thank you. read more

Avoid this practice unless you are very wealthy. No help really, just an attempt to sell extremely expensive hearing aids average folks could never afford. read more

Hearing loss is a bummer. There's no getting around that. BUT, when you have a great audiologist, getting a hearing test and subsequently a hearing aid is easy. Dr. Colleen Moryl's patience and kindness while helping me choose a hearing aid, getting said hearing aid adjusted and then administering a followup hearing test a year later to have my hearing aid adjusted again (my hearing in my affected ear declined--like I said, hearing loss is a bummer) has been enormous. When I first got my hearing aid, I needed all kinds of adjustments. That's how it goes -- it takes a bit for your ear(s) to acclimate, so you wind up going a couple times to ramp up the sound. Dr. Moryl has always been patient and friendly, and she has answered my questions and addressed my needs with professionalism and kindness. My most recent adjustment and test took place just a few days ago. In these COVID-turned-upside-down times, Dr. Moryl and Hearing Help Providers provided a professional, safe, and warm environment. As a result, my 'special' ear is hearing much better now! Side note -- we should treat our hearing like we do our eyes and teeth. Get that checked on the regular, friends! read more

Dr. Miriam and team is amazing! They made my VNG testing fun and as comfortable as possible. Dr. Miriam also called me to personally review the results. Totally recommend them to anyone! read more

Easy peasy. I've been going here for over 3 years (I think) and love my audiologist, Lisa. She knows I'm broke and wont send my hearing aid away for repairs without a really good reason. And when she does, it's always reasonable. She is very patient and will kindly oblige me - when I asked her to speak in a lower manly sounding voice, she didn't hesitate. When I asked her to keep talking while I checked the volume on my aid, she rattled on about her day. Always easy to find parking here and pretty easy to get an appointment, won't take more than a week, max. The receptionist is nice but could be a little sharper. I have to remind myself, my ears are not there to hang out with the receptionist, but to get a job done. Can you hear me now? read more

Finding Hearing Help Providers was one of the best gifts that we discovered in such a challenging time, before and during COVID. Our daughter was diagnosed at the age of 4 with a hearing loss. Colleen, Lisa and of course Lucy, have been nothing short of angels for our family. They are professional, caring and truly one of a kind in service and knowledge. With their dedication, time and support, we are finally on the right. As a first time mother, this has been an enormous challenge. Colleen has ALWAYS been so resourceful, accommodating and patient. She guided me through the entire process from testing to the right hearing aids, even finding the best school for our transition to Kinder. I truly can't say enough how grateful my family is for this office and women that run it. read more

I cannot recommend this place highly enough. Lisa is one of the most wonderful people, and how convenient that she's also great at her job! I came in with my father, who has had hearing aids for a few years and was so sure he was going to have to spend thousands of dollars to replace them, just due to aging technology. Lisa sat with us and explained all the different routes, ultimately making changes to his current situation and saving us a large sum of money. She was patient with our repetitive questions, cheerful throughout the appointment, and has a sense of humor to boot! This was honestly a lovely afternoon, not something I can say about many other medical appointments I've had. read more

I got my hearing aid from Hearing Help Providers in October 2013. Colleen Moryl was recommended by my ENT after a hearing test showed I needed a hearing aid. I had put off getting a hearing test for some years, not wanting to make the leap to wearing a hearing aid. What made me finally get my hearing tested was the realization that I was missing too many conversations, pretending to hear sentences when I couldn't, and that I was withdrawing from social events. It was, I'm afraid, my vanity. The night I got my hearing aid I went to the symphony and was shocked by how different - how much better, the sound was. I regret that I waited so long to get my hearing tested, and my hearing aid. Over a year later, I cannot say enough good about the entire experience, from finding the hearing aid I was most comfortable with, getting the settings done, a couple tune-ups, and today a new hearing test. There have been no hiccups or surprises along the way -- I give my audiologist Colleen Moryl and Hearing Help Providers my strongest recommendation. read more

Although the audiologists are very competent and very caring, they are only recommending one manufacturer's hearing aids: Oticon. That's a problem and probably means that they are in some way tied in financially to Oticon. What this means for the consumer is that they won't offer the option of in-the-ear hearing aids and they won't offer any other brands of over-the-ear hearing aids. Hearing Help Providers did not disclose any of this, instead they just kept telling me that Oticon was the brand I should choose. Not very ethical treatment when you are spending thousands of dollars. read more

My Oticon hearing aids were fit a little over two years ago win Massachusetts before moving to LA. Recently the sound failed intermittently and I suspected that the tubes had become blocked, but it seemed that removing the tightly attached tubes per the Oticon generic instructions might break the instruments. I spoke to an audiologist in Massachusetts (where they were still under warranty), and she said it might be necessary to bring them in for them to look at. When I explained I was now in LA she gave me the names of the first two hearing centers on the Oticon list for this area. I called Hearing Help and explained that I just wanted to know if I should be able to remove the tubes, as otherwise I'd send them back to Massachusetts for service. The person said I'd need an appointment, and since they weren't purchased from them, there would be a $350 "dispensing fee" (per device?) and a minimum $75 visit fee. Again I indicated that I just wanted a question answered about that model aid, but the fees remained. So I called the second number on the list, BrightHear. They gave me an appointment that afternoon, with no mention on the phone of fees. See the review I'm about to type in for BrighHear and the thoroughly delightful experience there (for a total cost of $30 to fit new tubes on the hearing aids). read more

After 4 months of struggle with my insurance company, I was finally able to get my hearing aids through Hearing Help Providers. The hearing aids made such a difference in my life. I was finally able to hear my friends and family, enjoy conversations, and feel connected to people around me. Hearing Help Providers waited several weeks after receiving authorization, to make certain of the payment amounts before meeting with me to fit me for my hearing aids. After wearing the hearing aids for 3 months, Colleen, an audiologist and billing staff, called to let me know that there was a problem with the insurance coverage. I had to return my hearing aids to Hearing Help Providers. I began working with my insurance company and providers to try to resolve the issue. I was able to provide my insurance company with the documents they needed today to resolve the payment issue. Within 2 days I was able to clear up the issue with my insurance company. Unfortunately, my hearing aids had already been returned, and I could not get them back until Hearing Help Providers had the check. It took 2 more months for the process to clear. I am scheduled to go back this week to get my hearing aids. read more

I was referred to Hearing Help Providers for dizziness testing. The receptionist was very helpful in explaining the test procedure to me in detail. The audiologist who tested me was extremely professional and knowledgeable. I was happy and grateful that my doctor referred me to this office. read more

I have been going to Colleen for over 15 years, after an unsatisfying seven year run with the famous "Clinic" downtown... Colleen discovered that I had been given hearing aids that were not appropriate for my condition, and she remedied that problem! She and Lisa are both very easy and fun to work with. and my hearing aids that were supposed to last for 4 years lasted for 8! The new ones are even better! Colleen and Lisa work with your financial situation,and are always available and helpful. I have recommended three friends and two relatives, and everyone is happy! Easy to find and to park... highly recommended! read more