I cannot believe I'm raving about my hearing aids but, after answering a survey from Consumer Reports, I realize how lucky I am. I had an unusual hearing loss situation whereby I departed an airplane and my right ear popped and my left ear did not. After a few hours my left ear popped and I immediately heard a "roaring" in my left ear which has not departed in over 15 years (a 24/7 delight). The sound changes frequencies as well as loudness which is unusual. I've seen many different specialists and researchers (I'm in Los Angeles) and I've had MRIs with contrast and every possible test. After 3 or 4 different purchases of hearing aids (which were not acceptable for various reasons) by which time I said, "Forget it" and gave up on accessing better hearing. My ENT hired a wonderful AU.D (Dr. Rachel Abucasis) who convinced me to "try again" and she spent a LOT of time and energy helping me find and fit the latest hearing aids. I now love being able to hear music via my iPhone, and being able to have complete conversations on the phone (without having to ask, "Excuse me? I didn't get that.", and, with the little box that I can put on any dining or conference table, I can hear all of the conversation from each person. As for the hearing aids being visible, with so many options I can even wear my hair in a ponytail and no one realizes I am wearing hearing aids. And I should add that these are so comfortable that I often forget I'm wearing them. I wish I could tell everyone suffering with hearing loss to not give up. read more

Well, both my hubby and I thought this was a one and done fix to his better hearing. Not exactly. He's angry that we spent the bare bones we, or rather what he, thought we could afford on devices that failed to fit his uniquely narrow ear canals. I'm angry that he failed to wear the devices (replaced with different ones, three times to no improvement, so he says) sufficiently to make the necessary brain/auditory connection. "I don't want to lose them on the street and I only want to hear you at home." (Too bad I'm not closed captioning speech friendly.) You sure you want to hear me cuz you ain't gonna like what I have to say! Neighborhood fitness walk and he didn't hear a non-EV vehicle exiting from a garage. If I hadn't been with him... Not ready to be a widow. Dr. Rachel has been, as the people on my Mother's side say, a real "mensch," negotiating with device providers, implementing her expertise, to make these budget devices work. I'm hoping for a satisfactory low end device adjustment but I'm willing to tap into my savings for an appropriate upgrade because I'm beginning to be deafened by TV news at volume 54 and blank looks when I speak directly in his face. Stay tuned, cuz there's more a coming... read more

Kathy Harlan is a dream. she was patient with me, and i did not intend that pun, over the year it took for me to accept her counsel. Incredibly educated and astute re: hearing health. A big recommendation. read more

I had a hearing test with Doctor Rachel and I was very impressed. Very professional and thoroug. I'm getting new hearing aids and the demo she loaned me is a huge improvement over what I had read more

*** I have suffered from tinnitus for decades. *** Yet in recent years, the ringing has seemed louder. So my doc told me to check here for a hearing loss. Staff is polite and saw me just 5 mins after check-in. My hearing test revealed that I'm both blessed and cursed bc the ringing frequency in my ears is same as most women's voices. Therefore the next time a woman tells me that I am ignoring her, I can simply say "naw baby, I just got a hearing impairment that prevents me from listening to your bullsh!t". (lmao) *** I see no reason to correct this condition. jk *** read more

I have only the best things to say about Pacific Hearing Inc. My audiologist , Kathy Harlan, was so professional, knowledgeable, and so understanding of my particular situation and needs. Couldn't think of a better place and experience. Thank you!! read more

Need to inform you that heating aids Dr Jake pushing for 5400 doesn't help tonal loss ver much before running credit card Not happy and fall out of ears too easily read more

Dr. Krauss is a very knowledgeable Audiologist. She listened to my situation and recommended a brand of hearing aids that have exceed my expectations. The staff is warm and welcoming. I found my "forever" audiologist. read more

Pacific Hearing was recommended by an ENT doctor. And Julie Skille, the audiologist I saw there, is the best! Easy to talk to, kind, patient, knowledgeable, smart, accessible, and always helpful. I wish all my medical practitioners were like her! On my first visit, I had to have my hearing evaluated by someone else, then make a follow-up appointment to actually try out hearing aids. I was a little bummed about having to come back, but when I returned and met Skille, she immediately put me at ease. My only real complaint is the physical space itself, which is a maze of tiny windowless rooms & somewhat claustrophobic. But again, meeting with Julie Skille made the whole unnerving experience of getting my very first hearing aids a surprising pleasure. Highly recommended! read more

The staff at the front desk are helpful and friendly, and Kathy Harlan, the audiologist who performed my hearing test, could not have been more patient, informative or encouraging. It was a quick, easy and pleasant experience. read more

Was at Pacific Hearing Inc., last week. Saw Dr. Julia Skille, Audiologist. Julia was very helpful in explaining how hearing tests work and what they indicate. Also showed me different type of hearing aids , the styles, the cost, their effectiveness and took the time to answer all my questions. I totally appreciated her meeting with me. Staff was great as well. Thank you. read more

Clearly know what they are doing! Testing is thorough for sure. Everyone nice. But parking is horrible. The parking garage is claustrophobic and you must leave keys. When I didn't want to leave my keys I had to leave. Searched the area for parking and it took 20 minutes and a mile away. Oh well got some steps in. Unfortunately I'll probably go elsewhere because of it! read more

I was very impressed by the audiologist, Kathy. I was also happy with a woman in the billing department named Susana who was most helpful. My insurance provided coverage for the hearing aids for both ears, but they only covered one initially - then quickly corrected the problem. Even though I had paid in full for the aids up front, someone in management there at Pacific fought sending me the insurance refund for the second aid. It was finally worked out there internally but when I finally received the payment, there was a rude handwritten note attached by the person in management. I wrote in protest to the rudeness and was ignored. Unless it gets straightened out, I won't use Pacific again. read more

My 14-year-old hearing aids suddenly broke on me Jan 26th. I have new insurance so I wasn't sure how to go about getting new ones, but I'm deaf so I need my hearing aids to work, etc. I frantically looked for hearing aid dealers nearby and noticed that the Pacific Hearing website mentioned my insurance. I (incorrectly) assumed my insurance would be fine referring me to Pacific. I made an appointment asap, they were incredibly accommodating, getting me in for an emergency appointment. I emailed my insurance information ahead and my referral from my insurance was still pending at the time of the appointment. Lesly was super kind throughout the whole initial appointment process. At the appointment Dr. Shalom was understanding of my situation. We started with a hearing test and then sat down to go over my options. She let me know she'd send my broken hearing aid for repair, that it'd be $400 if Starkey fixed it. In the meantime she was able to loan me a pair of demo hearing aids (ReSound ENZO Q 98), that would allow me to return to work and also test out a pair that I might buy. The initial quote for the ENZO Q 98's was $7800/each. I mentioned this being much more expensive than I would be able to afford and Dr. Shalom assured that I shouldn't worry about it I had time to decide on the hearing aids later. The last thing we did at the appointment was take impressions for new ear molds and they sent me on my way. I was absolutely reeling at the prospect of paying almost $16,000 for a pair of hearing aids, but I knew I still needed to wait for my insurance. Dr. Shalom followed up to check in with me about what my insurance determined. My insurance process got messy, but eventually my insurance company wouldn't approve the hearing aids from Pacific Hearing, only their contracted vendor, Arcade Hearing. I made an appointment with Arcade after about a month and asked for the exact same pair I'd been demo-ing. They quoted me at $3100/each ($6200/pair) for the exact same pair of hearing aids. I opted to just order them through Arcade as my insurance would also cover $2000. Arcade asked if I wanted ear molds, but I'd already gotten them at Pacific so I decided against it. I did ask Arcade how much they'd be in case I wanted more than one pair of molds and they quoted me at $85. In the meantime I was still using the demo hearing aids. I emailed Dr. Shalom to ask if my broken hearing aid and ear molds had come in and they did so I had my appointment this morning. I let her know that I bought the hearing aids through Arcade. She let me know that since I wasn't buying hearing aids through them I'd have to pay for the molds, as expected. I didn't expect them to be $200, but I know molds are custom made so I didn't feel comfortable contesting the price. Starkey did manage to fix my old hearing aid, so I paid the $400 for that as well. Overall I'm of mixed feelings. Dr. Shalom and the entire office staff were very nice and accommodating. Their willingness to loan me the demo-hearing aids for a month allowed me to continue living my life uninterrupted and go back to work was so appreciated. However, the stark price difference really catches me off guard. Although Dr. Shalom mentioned efforts to try and get a low out of pocket price, the initial quote seems inaccessible for a lot of people. Not everyone can afford medical devices and not all insurance companies help subsidize them. As always I do encourage anyone looking for medical devices to shop around a bit and compare prices. read more

Pacific Hearing - Hearing Aid Providers Near Me - Los Angeles, California

I'm reluctant to write this as I don't like putting negative energy out there, but I'm surprised by the customer service at this office, specifically from one of the doctors. I had opted to try out their hearing aids and was pushed to "order" them and go through insurance during my month-long demo. The idea was to charge insurance and see how much they would actually pay. I decided at the end of the trial to not get them. The doctor promptly confirmed via email that they would cancel the order and return the insurance money. After a month, I decided to follow up with insurance, and they didn't get a notice from the office. I called the biller, and they noted that the doctor didn't tell them I was canceling. I emailed the doctor, and her response was rude and accusatory - blaming the customer for not following up earlier. There was no apology or concern that their customer had to deal with this frustrating issue, even though it was clearly someone on their end who dropped the ball, costing me weeks to get that money returned. If I hadn't followed up, they never would have caught their mistake, and that's a sign of a badly managed office. It's ok to make mistakes. It's not okay to turn it on the customer and not admit any wrongdoing or sympathy. Her response comes off as defensive and full of bad will. I'm glad she showed her true face to this customer, as I am relieved I decided to go with another company: no grace, no customer service, no kindness or understanding. I will not be going back here and suggest that anyone who wants a friendly partner to work with when trying to improve their hearing go somewhere else! read more

Having dealt with a lot of medical issues lately it was refreshing to find a place where they treat you with care and expediency. I was able to get an appointment quickly, the service and testing was excellent. I really enjoyed the staff who was friendly and courteous. read more

Coming in for a reoccurrence of tinnitus, Dr. Arevalo patiently listened to all my descriptions of symptoms, then conducted a battery of hearing tests to determine if any frequencies were below optimum. Afterwards, we discussed possible ways to improve my experience, including breathing and mindfulness techniques. As my tinnitus was not severe and seemed to be improving over time, we eliminated use of some devices while reserving the option of hearing aids to boost misusing frequencies. All in all, I'm extremely impressed with Jesse Arevalo's skill and empathy. Also the office staff and setting are bright and professional. read more

I went today with my mom to see Lajayah Medina at the center. I was so impressed by the extensive testing and care given to my mother. Very clean and organized front desk read more

I had a great experience with a hearing check up due to clogging in my right ear. Very thorough hearing check and nice technician. Parking is terrible, please note. I found a metered street spot a few blocks away which was fine, but note that you will need to leave extra time for parking if you want to arrive on time for your appointment. read more

Doctors at this location have been, kind, informative and helpful in explaining plan of care. The front desk, though friendly, are not well organized. There is a sense of chaos upon entry which seems to carry through until you are called back to see your doctor. Parking in the building is NOT recommended. Expensive, not validated and complicated to understand where exactly you are allowed to park. Attendants in the garage may or may not be of help. If you know you're appointment will be under two hours, find street parking. read more

When a 'day-of' appointment was necessary, this group worked with my doctor to get me in. Then called my doctor to discuss results immediately afterward. Thank you Kathy, and staff. read more

Dr. Gregory Fraser is the best. He knows his stuff. Help me more than I can express. Very good and kind man. Very grateful to him.

Shelia Shalom AuD was wonderful. She saw my husband and realized he needed additional help. She acted quickly and arranged for treatment in the same day. She followed up to check on him. We were very happy with my husbands care. read more

I took my Mom to her follow up appointment yesterday as she was having problems with her hearing aids. We were immediately taken in to Sheila Shalom's office and it couldn't have gone better. She spent so much time with my mom listening to her frustrations and finding solutions for every one of them. Sheila was kind, patient, friendly and caring. Overwhelmed with emotion that my mom's hearing was already so much better, we walked out with such gratitude for Sheila and knew if there were more issues, she would be available to help. Highly recommend. 10 Stars all the way! read more

I came here with my daughter and had an amazing experience. The staff is so knowledgeable, supportive and caring. We feel so fortunate to have been able to work with them and hope to continue care, I recommend 100 times over again!!! read more

I'm kind of shocked. Unbelievably rude staff, unaccommodating and unkind. Sadly, we will go elsewhere. It doesn't matter how good the doctor is if the staff are miserable and rude. read more

I had an appointment with Dr. Frazer. I almost fell out of the chair when he came out ask me to follow him to his office at my exact appointment time. First time in my lifetime a doctor was on time. Great overall experience. read more

Had to wait 2 hours in the waiting room to be seen Then after cleaning my ears, my hearing is affected in one ear and I can't hear as well as the other side. read more

Dr. Sheila Shalom is definitely an audiologist you will feel comfortable with, AND she will give you the time you need to work out any hearing issues you might have. She's knowledgable, and you can tell she wants the best outcome for her patients. She has been incredibly patient and kind with my elderly mother and has gone the extra mile to get the best outcome for my mother's fairly severe hearing loss. Dr. Shalom has always been available to answer questions and give suggestions which has kept us coming back for the past few years now! read more

A great experience highly recommend this group! They are communicative, on time, and their follow up excellent

It's challenging dealing with tinnitus, but I appreciate the a great service I've received from the staff, Dr. Greg and Dr. Sheila. Dr. Sheila Shalom has been my audiologist for three years. She is knowledgeable, understanding, easy to reach and compassionate. Her expertise has been invaluable! read more

My husband has been diving for over 25 years - I figured it was time to see if there had been any effects after all these years. he was very impressed with Pacific Hearing.. Had no problems and everyone was very professional. Dr. Mehdizadeh was Very impressive with his knowledge of diving and he felt that he was one of the best doctors he had come across. We highly recommend Pacific Hearing. read more

Pacific hearing does an excellent job of handling patients and really listening to their issues and concerns. I went in there to get my hearing tested and to discuss my Tinnitus. They thoroughly tested my hearing and explained Tinnitus and what possible solutions there may be. They are very easy to work with and care about your issues. read more

This is how great the staff here is: the doctor kept me waiting 40 minutes, but i still gave them 5 stars! First, Cecily at the front desk is about as good a medical receptionist/coordinator as anyone could hope for: knowledgeable, efficient, and friendly. And then, Dr. Anwar is probably one of the most pleasant and articulate doc's you'll ever meet. Also very straightforward about the pro's and con's of treatment and what my condition was. All around, a great experience. Except: they do have the worst parking situation of any west side medical facility I've been to...but i still give them five stars! read more

I made an appointment 3 weeks ahead. The day before my appointment they canceled and said doctor could not keep appt. The first appointment for audio was fine & on time. The second after canceling I asked for Courtney and they said she was busy all month. Frustrated I asked for an unknown. Next day I went to my scheduled appt. with Dr. Doyle. I waited 2 hours for appointment. Not impressed at all. Not professional at all. Will be looking elsewhere. read more

Everyone at Pacific Hearing on Wilshire were absolutely wonderful. I was seen b y 2 different Doctors, all of them fabulous. I had not been to an ear, nose and throat specialist in quite a while and was really impressed with the way everything was handled. Dr Reggie and his wonderful associate were very patient and explained things as they went along. Dr. Voelker was the best. This will now be where I will go once a year. These Drs. are so fine tuned to your hearing needs and as Profesionals are the very best. I feel extremely fortunate that I was so highly recommended to them by my primary Dr. Mimi M read more

I am new to Pafific Hearing. So far 3 appointments. I am impressed. They are well organized, and everyone conducts themselves in a professional manner. Dr Voelker was a total pleasure, as was Dr Lewis and Jacob. Considering I am considering a cochlear implant....I'll be back! read more

Super friendly, efficient, and thorough. Made me feel welcome and explained every beat of the testing.

Dr Julie Skille is a remarkable audiologist. She's very professional and has great manners. The wait was very short and the staff at the front desk are also very courteous. Highly recommend this place. read more

Thank you for the detailed testing experience and care to restore hearing in my left ear. I appreciated this appointment and the immediate communication with my ENT Dr. I am very grateful for the results. read more