I went in to Costco Warehouse to make an appointment for purchasing hearing aids at the Costco on…read moreS. Havana St, Aurora, CO. I was told first step is to make an appointment for hearing test. (Even though online it indicates Costco does take test from other sources, which I had done, this Costco does not and repeats the hearing test). I did that and it was for a week later. Scheduler couldn't have been nicer. An appointment was made for the actual hearing test, a week later. I arrived 30 minutes early and had to wait a considerable time. During my test the associate took 2 other customers, interrupting my test twice. I was asked to wait outside the testing booth. I did so trying to accommodate the scheduling they had obviously made with no care about their customers. At the end of the test the associate placed the hearing aids in my ears...one did not work, the other made a loud steady noise in my ear. She removed the hearing aids, fumbled with them a bit and then went to the door, opened it and indicated I was to leave...my appointment was ended. I received no demo of the hearing aids to know whether they were appropriate for me; her demo hearing aids did not work. (Customers need to do their research first of the brands of hearing aids Costco sells because there is no information provided or tested as to which hearing aid would be more appropriate for the customer) I expected a demonstration of the hearing aids I was to purchase and made the trip in to Costco again to ask for one. The scheduler look at the notes of my test and said the testing associate said she didn't believe I would use the hearing aids. Really? That's why I've made all these appointments, trips to Costco (one scheduled at noon on Sat...you know how that is) There was a back and forth with another associate and finally I got an appointment for a demo. I did go in and the same associate had a pair of hearing aids that did work and it was a successful experience. I did mention that I wondered why my chart indicated I wouldn't wear them and that it was so difficult to convince the scheduler that I wanted an appointment. It was all very civilized. I gave the go ahead to order them. Another appointment was made for a consultation for 11 days later to get my new hearing aids and have them programmed and instructions on care and how to use. This appointment went well and I walked out with the feeling this was going to work well to improve my lifestyle. Another appointment was made for a month later to check if they were working well for me and make any adjustments. It was a different Costco associate. During that time problems with charging the hearing aids did occurred. The hearing aids wouldn't would stay charged for only about 6 hours. I was told they should be charged for around 15 hours of use. There were other problems but we didn't discuss those. During this appointment she said my appointment was not at the time I arrived. I Knew I had not made a mistake. She was extremely rude. Telling me "how short they were on associates" (I don't wonder working with associates like that) and it was all my fault. It was quite an explosive lecture directed entirely at me with no acceptance they could be wrong in their schedule which has been not the best several times in this experience to buy hearing aids at Costco. The appointment was very short, but when I did not argue or be disrespectful in any way I thought maybe she was new and didn't understand customer service. Another appointment was made for me to return the hearing aids to the manufacturer a week later. I was prepared to go. My appointment was for 10:30. I received a voicemail at 9:53 that they had to reschedule my appointment and I should call them. I tried 4 times to return the call and it went to their voicemail. No one called me back. I went in to the Costco and arrived at the time of my original appointment. The SAME ASSOCIATE who had been so rude before was there. Sugar dripped. She was so sorry that an associate had to go home and no one there who could see me. There were TWO associates behind the counter. Her tone was so saccharine, nothing like the rude appointment before. Batting her eyes with a "have a nice day". I mentioned I hoped she had a nice day too. I questioned why it takes so long to return the hearing aids to her department so they can return to manufacturer...well sooo much paperwork and they have to walk to the front of the store to do something, etc., etc. Apparently there was a vindictiveness at play as a result of the previous appointment confusion. The blond associate (well today it was more brown hair) needs a review of customer service. Since there has been so much difficulty with the associates at this Costco and their obvious attitude I would never recommend this store. I have no experience with other warehouses but when I said I NO LONGER WANTED THE HEARING AIDS. It was of no concern to her...well...ok. Another appt made to cancel HAs.

Outstanding! Excellent, thorough hearing exam from friendly and knowledgeable audiologists (both…read moreAndrea and Niya). I was previously tested at two independent hearing aid stores and neither came close to the thoroughness of the Costco exam. And, the price of my hearing aids are almost HALF of what the independents charged! Picked up my hearing aids today and the fitting and explanation were thoroughly professional. I would recommend you skip going to the highly advertised places you see in the newspaper and go directly to Costco to have your hearing checked. You will be glad you did.

Dr. Link redefines the term "warranty " by charging an Office Visit fee of over $100 for warranty…read moreissues. She has repeatedly refused to speak directly with me about this and has the audacity to ask me for more money to extend a repair warranty that does not expire for another 2 years!!

Very expensive. I believe Dr. Link is a very good doctor and she cares about her patients but she…read more doesn't take insurance (but you can submit claims yourself which my mom's new doctor said as many times not as effective) and I feel like my mom's hearing aids and care were possibly around $2000 or even a somewhat more than they needed to be. We paid about $6000 up front for high-quality hearing aids which included hearing tests and follow up visits and insurance for the hearing aids but I believe even Dr. Link's office visits are on the high side. I believe we paid 150.00 even for a very short and simple office visit to clean ear wax from a hearing aid. My advice would be to call around because a lot of doctors take insurance and submit for you and the ins could pay for even a portion of the hearing aids plus a good portion of hearing tests. I found a great doctor in the Denver tech center less than 10 minutes away from the audiology method. my mom's hearing test according to her new doctor will probably only be about $18 after insurance is billed. Their hearing aid themselves will be about $2000 and that includes insurance for the hearing aids. Office visits will be about half the cost that Dr. Link was charging. I was able to find a Doctor Who takes insurance after only one phone call. If you don't mind the cost, the office staff is fantastic and I believe Dr. Link would take great care of anyone's hearing needs.

Not something anyone wants to deal with, hearing loss, but Doctor Denison made it so easy and…read morerelaxing. Answered all my questions, did a detailed exam and explained where I was and all my options. Was amazing to deal with and highly recommend her!

I was so happy and relieved when I found Margaret Denison. I had been going to a different hearing…read moreclinic. I was so frustrated because every time I went I saw a different audiologist. Sometimes they had left the clinic and my appointment was canceled without telling me. Margaret is so professional, thorough, and caring. I know she will always be able to see me. She keeps my hearing aids working perfectly. I highly recommend Denison Hearing for all your audiology needs.

Dr. Kalmbach and Dr. Lisa are phenomenal. Dr. K checked my ears thoroughly, did an irrigation, and…read morewas gentle and kind. She explained everything she was doing and what my results meant. The office is clean with state of the art equipment, and everyone is friendly. I was impressed and will recommend this office to everyone! Thank you for your stellar service!

My husband has been a patient of Dr. Patty Kalbach's for seven years. Dr. Patty and her staff have…read morealways been wonderful to us both. Her dedication to her patients is unparalleled. My husband has unbearable tinnitus and Dr. Patty has been able to provide solutions to help. My husband was unable to sleep, fearful of talking on the telephone and easily agitated prior to the hearing aids he now wears. He is now on a healthy sleep schedule and he can talk on the phone without fear. The technology is amazing! We found Dr. Patty when we lived in Edwards, Colorado and now live in Fort Collins, Colorado. We make the trip to Dr. Patty because we know that she genuinely cares about us and will recommend solutions that will help my husband deal with the awful tinnitus he would otherwise have to "live with".

Kathy Rawls has been my audiologist from the time she acquired her practice from Kristen Rankin…read moreabout two years ago. Kathy has been responsive to my needs and most dependable. Her staff is friendly and professional. Kathy cares about her patients and strives to address their hearing in a compassionate manner. I recommend Kathy to anyone seeking assistance with their hearing requirements.

Although Kathy Rawls is a nice person and her office is nicely done if you need help with hearing…read moreaids purchased from her she is too busy to timely help you.

So, now let me tell you why this is a 5 star review instead of the 1 star review I had intended. I…read morewas referred here by my primary care doc. My tinnitus is terrible and it finally got so bad, that I needed help. I went here and got a hearing evaluation. I was then told I needed a 1K MRI to determine whether or not there was a benign tumor putting pressure on the inside of my ear. I could not afford it so I didn't do it. 6 months later, I can't stand it so I go back and get another evaluation. This time I am told there is another, very inexpensive test that can be done in the office and it would determine if I really need a MRI or not. I went for the test and I had a migraine brewing all day so it wasn't a good day to begin with. I told the PA that I just wanted to have the test done and leave. She did the test , then put me in a room with bright flourescent lights. My migraine went into hyper drive. After 10 minutes of not being acknowledged, I stormed out. So far this doesn't sound like it could be a 5 star review but here's where it gets good. Dr. Pingree called me after I paid the bill and enclosed a note voicing my displeasure. He asked me to tell him in detail what happened and what led to my negative experience. Has anybody EVER had this happen before? I haven't. I was happy to relate to him the details and he was very happy to tell me that this experience will be used as a way to train staff to be more respsonsive to patients and their needs. The point is that Dr. Pingree took time to listen to me and I could sense that he was deeply concerned about his customer care. I will defenitely give them another opportunity to help me in the near future.

If you are looking for the answer in hearing aids, with the most professional audiologists in the…read moreworld, then Denver Hearing Specialists is your place. Everyone in Audiology at DHS is as good as it gets. I've been a patient for well over a decade, and I would NEVER go anywhere else. They are the best!!! Walter Johnson

I lost one of my hearing aids and Modern Audiology got me in immediately, gave me a thorough…read morehearing test, and scheduled a follow up appointment for 72 hours later to fit the new hearing aids is selected. Dr. Zachary Zells was friendly, helpful in his clear explanations, and demonstrated the highest levels of professionalism. The receptionist was pleasant, efficient, and a delight to deal with.

I am a Californian in Downtown Denver at a conference and I forgot my hearing aid charger at home…read more Without my Oticons I am super deaf and I struggle with word recognition. This means a complete loss for me at this conference. My only recourse was to start calling Audiologists in the area and hoping for a solution. I had to have my conference roommate make the call as I can't hear anything on the phone. "Come on in anytime and we'll get you taken care of." What a relief! I was there within an hour with dead Oticons. The good doctor there (sorry I didn't catch your name, I'm deaf, haha!) had me test one in a charger. It worked! He's lending it to me for the time I'm here. Who does that without charging an arm and a leg? I was blown away by the generosity! The good folks here genuinely want to help. They saved my week at the conference in seminars and hanging out with old colleagues. My hearing is so bad I thought about just hanging it up and getting a return flight home. I cannot thank you enough for your kindness and trust shown to a complete stranger. You didn't have to do this but you chose to help. WOW!

Quick to offer surgical solutions with no guarantee of success. Dr. Yan was not helpful at all when…read morefollowing up on a VA disability claim after the surgery due to what I'm suffering from. Thankfully I found a doctor that was able to work with me to get the VA disability increase I felt I deserved but I would take any advice from Dr. Yan with a grain of salt and preferably a second opinion. I followed his advice on getting the surgery which didn't work and if I would have continued to follow his advice after the surgery I would be stuck with the same disability rating that I had obtained on my own. Get a second opinion at the very least before committing to anything with this outfit! As far as office experience, be prepared to call at least 5 times for medical records...

I scheduled appointment for today several weeks. I was called today 90 minutes before appointment…read moreand told the doctor did not take my insurance. I asked to speak with the office manager. I was told she had stepped out and would call me. I called back at 1 pm and was told she hadn't called me because she had gone to lunch and was now on the phone. So instead of calling an upset patient she went to lunch. To keep this appointment, I had to reschedule all my clients As I am writing this review the office manager has still made no effort to contact me THOS REVIEW IS FOR ARVADA OFFICE