1. Hearing Aid Express

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Mesquite, TX

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Hearing Aid Express

5.0 (1 review)
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6 years ago

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Trinity Hearing Healthcare - Hector Kypuros, Jr and family

Trinity Hearing Healthcare

3.0(2 reviews)
9.9 mi

I just turned 59 and feel my body is literally falling apart. Working in a fast paced Professional…read moreCorporate Office, my hearing is my livelihood. Lately for some time now I could not hear well, and I was constantly asking coworkers to repeat themselves. I became very embarrassed. So I search around and was referred to Trinity Hearing. Hector Perez is my attending Specialist. He is very knowledgeable about the Ears and the mechanics that go into hearing. I now have awesome Hearing Aides with Blue Tooth capability's. I also have the support from a very qualified Professional. Thanks Hector and your Staff for the excellent Patient Guidance and Support. 2020 is already a great year. I can hear so much better.

First off this place goes by at least one other name that I have found. Starwood Audiology as well…read moreas Trinity. My insurance provider supplied this place. I was contacted by there office and made an appointment. My insurance provided me with the referable stating the name, address and phone number. The gentleman making the appointment wanted to make clear of their location at a second floor complex in a retail center. When I arrived the reception person was on a call and it seemed to me to be a personal one because she told her call that she had to go someone came in. I gave my name and what time my appointment was. She told me they don't make appointments before 12 noon. My appointment was at 10 am. She asked my name at least three times and each time I spelled it. She said she had no record of my appointment. I told her I had an email with the confirmation. She shrugged and said I should probably call someone. I did. This person as well was clueless about my appointment. I left and called my insurance company to complain. I was on the phone with them nearly an hour, and they confirmed the location ... but the name of the business was different. I would never in a million years go back to that place simply because of the reception person really not caring at all to help.

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Trinity Hearing Healthcare - Providing affordable hearing aids and exceptional follow up patient care in Dallas/Ft-Worth TX

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Providing affordable hearing aids and exceptional follow up patient care in Dallas/Ft-Worth TX

Dallas ENT Group - Dr. Kelly Briley with Dallas ENT Group patient.

Dallas ENT Group

4.2(19 reviews)
12.7 mi•North Dallas

I was a new patient last month (July 2026) and showed up early to be greeted by a very young front…read moredesk check-in person who was aggressive and had an angry tone and asked me for two things, which, I had my license and medical card ready but she asked for license and something else like a permit and I had to ask her what that was, she said my medical card and I did not say this out loud but wanted to say "why didn't you just say medical card" but it was my first time here so I didn't say anything , figured she was having a bad day. Then when I got to see Dr. Walter Humann, who only took about 3 minutes time with me and when he asked me a question, I was cut off before finishing my sentence. He was late getting in to see me because I heard him with the patience next door talking for 15 minutes about the FIFA soccer games, I get it, I enjoyed the conversation too even though I was just eavesdropping through the paper thin walls and I figured he would be in a better mood than his front desk staff person was since the convo with his patient was going so well. He was quick, seemed like he didn't care, and I felt just like a number and from the looks of my bill, I just paid his car payment (or maybe half a car payment, depending on his car). The audiologist Dr. Kelly Briley doesn't smile like she does in her pics, I felt like she was also wishing I wasn't there. She was cold, distant, even though I really liked her office, it was warm and inviting and I told her this, no response. After I paid my bill, made a follow up appointment and I had to deal with the same front desk person that checked me in and as she was checking me out, I asked her if she had the correct pharmacy on file for the script that Dr. Humann ordered and she said she did, but how could she since I didn't put it on my paperwork so I asked her to read it out to me to confirm and of course, it was wrong, so I gave her the right address and she got mad, and said "that is what I said" and her voice sounded so angry and evil that I just grabbed my bag and got out of there. Then, I get a call from my pharmacy, the script was called in incorrectly and they were letting me know they contacted the Dr. Humann's office to get it fixed. That was good and I waited, and waited, two days later, my pharmacy told me to call them since they are not getting a response, so I called, left a voice mail and it has been 3 weeks, no response to the pharmacy or myself. I decided to just ask my PCP to fill the script since I would not ever be going back to this office again. Please find a better ENT office, if you can, because this office, does not care about the patient, only the very expensive fees they charge for less than 15 minutes of service.

Dr Briley is wonderful and very caring. She has always taken the time to help me with my hearing…read moreaids. She makes herself available to help you if you have any problems. If you are struggling with your hearing, I highly recommend Dr. Briley!

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Dallas ENT Group - Dr. Thomas Y.L. Hung

Dr. Thomas Y.L. Hung

Dallas ENT Group - Dr. Walter Humann, Dr. Kelly Briley, and Dr. Thomas Hung

Dr. Walter Humann, Dr. Kelly Briley, and Dr. Thomas Hung

Dallas ENT Group - Dr. Thomas Hung

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Dr. Thomas Hung

Hearing Aid Express - hearingaidproviders - Updated October 2026

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