Thanks to Senior Hearing Aid Specialist, Theresa Goetz, for helping to get my 96 year old mom in…read morefor testing. Due to transportation problems we were late but she worked to fit us in. Also, my hearing aids were purchased there also and I've had a great customer experience.

Instead of listening and explaining the policy, he made assumptions. Customer service should be…read moregood at listening to customers, communicating professionally, and treating customers with respect. Explaining a policy is part of good customer service.

Not upfront about all fees associated. Will never go back. just for an ear cleaning she says 34…read moredollars but then you get a surprise bill of 120.00 for a visit less than 20 mins

I received a notice in the mail that it was time for my hearing exam. I had previously been a…read morepatient of Dr. Liz Brassine, who has since retired. So, I called and got an appointment with whomever is now at Hearing Services of McKinney, because I have not been hearing very well with my hearing aids that I spent $6,000 for several years ago. A young woman wearing jeans, looking like she was getting reading to clean her garage, called me to the exam room and took my hearing aids. She left the room with them and came back about 15 minutes later and told me that that there was nothing wrong with my hearing aids, but since they were more than four years old, I should get a new pair. She mentioned that the price has now increased by $1,000, so new ones would be $7,000. She did not bother to test my hearing, nor did she bother to tell me that she could adjust the hearing aids I have now. She said the only thing my hearing aids were doing now was to amplify. I left in a daze, being a retired teacher, wondering how in the world I would be able to afford $7,000 or more each four years. It dawned on me after I got home that she had told me that there was nothing wrong with my present hearing aids, and that she did not offer me any option but to purchase new ones. Neither did she test my hearing (why does a person make an appointment with an audiologist, but to have their hearing tested and corrected)? So, I paid $65 for this person, Ms. Gilbo, to do a whole lot of nothing for me. I believe she completely led me astray, did not bother to offer me any solution except to spend a fortune on new aids, and then lied to me when I called her and expressed my concern. Do not waste your hard-earned money on this shyster!

Many thanks to Mark for revising and updating my ME settings and for helping me realize my device's…read morefullest potential. The office manager, Kelly, is kind, helpful and organized, also.

Service Representative Angelique was tremendous. Not only did she solve my problem. She also…read moreservice my hearing aides. The Plano office are receiving a quality Representative.

This place was fabulous everyone was the friendliest Dr Rudes was very kind and explained…read moreeverything as we went along! I would definitely recommend this office !!!!!

I saw Joshua Rudes and he was excellent. He was very patient and thorough. I would highly recommend…read morethe practice.

This place is a joke. The doctor on duty is a joke…read more I come in on time. After waiting 30 minute, the receptionist says that the doctor is driving in to the office and will be there 30 more minutes. WTF. I show up on time, and the doctor isn't in the office until 1 hour later? Who the hell would want to do business with these jokers. Someone should get rid of this doctor. What a joke.

Twice i have taken off work to go to the McKinney office and twice i wait to see the doctor. The…read morefirst time i waited over an hour and i left. Then today after waiting for over 30 minutes the receptionist said the doctor was running behind and couldn't see me today. I am done. The worst care ever.

Great service. No nonsense professional that doesn't try to up sell anything. Very thorough exam…read morewith great facilities. I will be back for annual check ups!

Dr. Jessica is phenomenal. She was so thorough and listened patiently as our daughter described…read morewhat she's been experiencing. We are confident our relationship with Dr Williams will be a lasting one.

The staff are friendly and courteous and really nice people. Dr Michele Gillentine is very…read moreknowledgeable and able to explain everything in plain English, and will work with you to ensure your needs are met. I highly recommend their clinic.

From the owner: Hearing Aids, Hearing Testing, Tinnitus, Dizziness, Vertigo, Balance, Ringing in the Ears,…read moreAudiologists, Hearing Loss Treatment, Hearing Care, Ear Doctors

Everything was great. He is very professional, knowledgeable, and precise in his field. I highly…read morerecommend him

Most excellent hearing aid service! Alireza is extremely kind and professional. He was very…read moreexacting in conducting my Mom's hearing test and getting the setting right for most hearing. Highly recommend.