They truly care to get to know their customers to help you learn the best products to serve your dogs. We have gone there for years and it is honestly the best. Such a kind staff, reasonably priced, and great toys and treats. What more could you want for your furry friend?! read more

I went for the first time on Black Friday and it was unsurprisingly busy. Staff was friendly. They were have a POS system issue but we're able to complete transactions, it was just slow. No biggie. It didn't seem like it was a common occurrence. I can't wait to show my dogs their gifts! read more

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This is a nice small family owned pet store with prices comparable to big box stores. The owners are very nice and helpful when needed. They have some boutique foods and snacks for your pets that you can't find elsewhere. And the only one that will follow you around the store is Lucy the poodle. read more

Bought a cake mix, treat, and new toy for my dog's birthday. I was able to take him in the shop and the workers were extremely friendly and helpful. It's nice to give my dog different treats from the regular stuff without worrying about what chemicals and preservatives are in them. Highly recommend! read more

Stopped by here because I saw the the sign for the dog wash and I had a dirty dog. Very helpful in showing me how to use the wash and helped me get the dog in the tub. The dog decided he wanted a treat so we purchased an antler. The ladies working were very nice and helpful. I would definitely come here again. read more

Avoid this place; owner will follow you around the store and lecture you on what not to buy your pet and speak very unkindly about the products he does not sell. Terrible experience and felt very uncomfortable including the guilt torture for not purchasing anything. read more

Love their products. Order online and they've worked quite well for my dog. I like the ingredients and I feel comfortable and safe giving these things to my dog. read more

I had a recent experience with this store via internet shopping. In reading numerous reviews in different places, it seems that the common denominator in the complaints revolve around Tom, the apparent Owner. My experience is as follows- I have been an internet customer for several years. I needed to place an order, as I use the Original Pet Mix to supplement the food I cook for my dog. I received an e-mail informing me that they were running 20% off online orders. I went to their site and ordered my normal food and noticed that in big bold writing by the Pet Mix with Chicken -BUY TWO GET TWO FREE. I don't give my dog chicken because of some allergies but my daughter just got a new puppy and I thought this would be a good chance for her to try the food. So I put "1" in the quantity and it charged me for 2 bags and I would get two free. That would be correct in my world. Pay attention to that because it will become relevant later. I then ordered what I wanted, put in my coupon code for the discount and went on my way. Approximately an hour later I received this e-mail from the Owner, Tom : K The Chicken promotion ended over two weeks ago. We would not be able to give two discounts on one order. Please advise. Thank you, Tom Peters 1-800-DOGMA-99 www.HealthyDogma.com Well, first of all as a business owner, I would never ask my customer to be inconvenienced because of my mistake, but apparently Tom doesn't see it that way. Trying to give the benefit of the doubt that sometimes e-mails come across in a way they weren't intended and thinking, well, if giving me what you advertised is going to send you into Bankruptcy, just take it off, but I would like to point out this was your mistake not mine, hence my response - Well, I was just going by what was on your website. That was how it was advertised and how it showed up on my receipt. I did not put any special code in to get that, just what I was charged. Delete it and adjust my credit card charge to reflect the PetMix Original. Possibly, if it ended two weeks ago, the website should be updated? Thanks. Still wanting to believe that there are people out there that want to do the right thing, I just felt sure when he realized that I was a little offended by his first e-mail that I would get an apology, well think again. This was his response- K Everyone can make a mistake for instance the deal was buy two bags and get two free, you only bought one. So you want me to refund the chicken dinner? no problem Tom That was the last straw and I e-mailed him back with a few choice remarks and told him I had been a customer for a number of years but cancel the entire order that I would not do business with ANYONE with that kind of Customer Service. If you note, he is so out of it that he reprimanded me for only selecting "one" when I really wanted "two". As I explained to the "gentleman", I marked "one" for one deal in which HIS website charged me correctly, for the TWO bags, which was correct. Not only is he rude, not too much going on upstairs either. If you want a decent product, no complaints, but if you are like me and fed up with rude behavior and condescending attitudes, go elsewhere. We are all used to putting up with non-existent customer service, but when bad customer service crosses the line to rude, arrogant attitude, they won't get any of my money. read more

Excellent service! Very knowledgeable regarding their products and different remedies for my dog's allergies and ailments. Love that they offer a number of different foods that are Grain-free (no fillers) that have been wonderful for my dog's sensitive stomach. Excellent program that some of their vendors offer a free bag of food after a predetermined number of bag purchases. read more

Wonderful selection, charming, interesting customer service, and I can be certain the products I buy here are made from ingredients that are good for my dog. I don't buy dog food anywhere else, and I am glad I found this store in Lake Orion. read more