Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

I'm usually not one to leave negative reviews because things come up, life happens, people have bad…read moredays ect...... but what happened today was completely  unprofessional and could have been avoided. I made my son an eye exam appointment in February for April 2nd (today)..... So kaiser had 2 months to reach out to me with any  new findings or revelations, But did they? No, of course not. They wait until half an hour  before my  sons appointment to tell me the eye doctor called in sick.  Okay, people get sick. Fair enough, I was fine with rescheduling but then they proceeded to tell me that my insurance supposedly "does not cover eye exams "  I beg your pardon? Why would you Schedule an eye exam for me, if my insurance did not cover it?  You have to pull up my chart with ALL my insurance and medical information to schedule any appointment correct? Nobody caught this? And furthermore, why are you waiting  30 MINUTES before my appointment to tell me? All this to say, kaiser wasted my time and they didn't need to. Please do better.

You noticedThey responded with my complaint with an offer to talk. That was just lip service for…read morethe public view.They never got back in touch with me.And never tried to help me. All they ever did was protect their doctors so that they wouldn't get sued.They do not care about their patients.In my experience. In my experience, they're just trying to get you in the door and out the door to make their money.And they do not take your complaints seriously.They do not take care of you.They do not ever ever turn against each other.If one of them makes a mistake they will always protect each other. You and I and our families are nothing to them.

Is it just me, or are all the women on staff just BEAUTIFUL... I went in super Upset after a long…read morecrazy day dealing with L&I.. I lowkey forgot about all that stress when I walked in triage. All started with you RN. Patti. Thank you for listening

We went there a couple of days ago. There were a lot of cars in the parking lot, but we got right…read morein, minimal wait. All the staff was very nice, our nurse was awesome. I am sorry, I wish I had her name, but I don't. I will just call her RN Awesome. We did have to wait for some test to be ran, but the overall visit was pretty quick, and staff kept us well informed. While I hope to never go back, if I do need emergency services, that is where I will go.

I've been attending this doctor's office since I was born. This place has really gone down hill,…read moreespecially with their customer service and communication. Would highly recommend not coming here as they infrequently answer the phone, do send notifications or updates to you regarding status of prescription refills, and appointment availability is typically at least a month and half out at best.

i went on a saturday for blood work since that's the only day i'm available and my provider told me…read morethat they're open on saturdays from 7am to 10am for blood works. i work the graveyard shift so i was low on energy and was starving the whole night i was working since i had to do fasting. i also work 30 mins away from this clinic. i was so sleepy and tired but still went to get it over with, just to find out they're close!!! worst experience ever, please do better. also, apple maps says they're open on saturdays too.

I have been to this facility a few times and I have found it to be very easy to navigate, with…read moreprofessional staff and doctors. I have been here for a surgery and for a pre-surgery and post-surgery visit. There is ample parking out front and the space inside is clean and bright.

ABSOLUTELY RIDICULOUS!!!!! Waiting all day to even be…read moretransferred. Never even got to talk to the department I needed

I worked in the medical field and one afternoon I was sitting in my recliner and my toes were…read morecurling and I knew I was having a stroke. I unlocked my door and called 911. I was scared to death and Dr Anderson saw me in the ER and never left my side...even when I was getting a scan. I will never forget how kind Dr Anderson is.

Multi Care is no longer excepting Regence PPO only HMO's on Medicare Seniors. This upsets me to no…read morepoint that Multi Care is not playing well with others. Ours is not the only insurance they are not playing good with. My husband retired with 47 years at Boeing with great insurance through Regence. So when we retired we went with them for our Medicare Advantage. After 8 years of retirement Multi Care no longer Supports several insurance plans. The families of Auburn through insurance companies have supported Multi Care now they are turning their backs on us. What gives???? As a result we have now transferred everything to St Francis Hospital and Doctors in Federal Way. I have a health situation that needs attention. I have found that St Francis is great. The CT scan when through so promptly and with great service. I really like my new Primary Dr and my Urologist and Team are looking after me with the best care. So...maybe this is a blessing in disguise.

I was admitted for a heart attack; they literally saved my life. All the staff from housekeeping…read moreto the heart team were amazing. The nurses were running their whole shifts and never got cranky or inefficient. Saw multiple doctors that explained everything very well and patiently. The team that installed the stent calmed me with their lowkey caring behavior. Thank you to everyone that touched my life those three days. You saved my life. Very professional and caring.

Some of the ER nurses should really reconsider their jobs here. They are not friendly at all and do…read morenot work well under pressure. Dr. Ying Liu has no compassion for patients or the families. Especially if they are on comfort care status. She was arguing with me and my sister during the most difficult time. She was always interrupting and would tell me to stop interrupting her. She is very unprofessional. It's clear that some of the staff there only work for the money. What happened to good old medical staff! I used to choose Franciscan over MultiCare but not anymore.

I am revising this review because my doctor came from a place of caring. She was genuinely…read moreconcerned.

Large practice, you should be sure to check in online the day before. Because I did, they were able…read moreto take me on time. The personnel were nice, and efficient. There were lots of different types of people there, all ages, all statuses. They seem to quite capable of taking care of everyone with what I thought was kindness and consideration. Do your part and check in early and arrive on time.

I needed a blood test and I thought my doctor had ordered it. The ladies at the reception desk, Ivy…read moreand Nadia, were so kind and skillful. They went over and above the call of duty to help me. I left without the blood test and was backing out of my parking place when they both came to find me. The doctor's office had responded and they gave me the blood test. We were friends by the time I left. Because they did their jobs so well, everything was easier. This is a good lab.

THE LAB HERE GAVE US *CONFIRMED* INCORRECT LAB RESULTS on 2 separate occasions, resulting in my…read morehusband in the ER. We are still stuck with the bill even though THEY CAUSED HIS SYMPTOMS & COULD HAVE KILLED HIM!! The lab on the main floor did not process my husbands labwork correctly, resulting in his cardiologist changing his medications. 36 hours later he was admitted to St Joes ER (also a Franciscan facility) with heart attack symptoms (BP ~210/107, tingling arm, nausea, etc). According to the ER Dr, his admittance into the hospital was a direct result of of the medication changes made by his cardiologist, based on the incorrect lab results. We followed back up with the cardiologist at this location. He admitted his own family had stopped using the lab there, as they were unhappy with results from there as well... Nonetheless, we cautiously had his blood work done a second time, again resulting in incorrect numbers. We then got a 2nd, 3rd & 4th blood draw at 3 other labs not Franciscan labs. It was confirmed his results from that lab were incorrect. We contacted a patient advocate with Franciscan. Concerned that if this lab processed one patients labs incorrectly twice, it was easy to assume it was happening to others. After 4 months of internal investigation, they admitted the same person processed both samples, retraining was done, but we were still liable for the $5000 bill at the ER ($2000 insurance, $3000 out of pocket, $21000 contractually written off). Even though the Drs decisions, based on INCORRECTLY PROCESSED blood samples, almost KILLED him; we are still responsible for the bill to save his life. A bill from the exact same corporation.