We had a great experience here! I wanted to see my little one's face and was really hoping we would…read morebe able to with my anterior placenta. The staff was patient and had me move around in a few different positions so we could see him.

My cousin went here and they completely got her gender wrong, she went in at 14 weeks and was told…read moreshe was having a boy, the photo given was a "nub" shot photo but was not clear at all, no in-between the leg photo was given, and then at her anatomy scan at 19 weeks was told she was actually having a girl instead. After having the boy name picked and clothes she now has to change it all because she was given an inaccurate unclear photo that was supposed to be "baby's gender". Would not recommend.

Ultrasound of my kidneys and bladder. Great customer service and I got taken in early, The…read moretechnician was so kind and professional!

Absolutely do not come here if you have an emergency or if you expect basic respect and care…read more It has been a total of 15 business days since my MRI and I have yet to receive my results despite calling almost every day. I have since had to visit the emergency room three times for my injury and cancelled two orthopedic appointments, being told I need surgery ASAP but not being able to schedule it since I do not have my MRI results. I experienced the same amount of rude and lacking customer service as most of these comments describe. For my first MRI appointment at 9:30 pm, I waited for 1 hour and 20 minutes just to be told they were not able to see me due to lack of insurance clearance. I called my insurance on the spot and they verified that it was sent over DAYS before. When I told the receptionist, she simply rescheduled me without explanation. The next WEEK I was finally rescheduled and receptionist joked that the clearance was there all along, after I waited again for 50 minutes after my appointment time. Seriously??? I cannot walk and am in a wheelchair. The MRI techs consistently asked me to bend my legs and to walk as I was actively groaning in pain. Just appalling. Good luck ever trying to get through to this facility over the phone, also. You have better luck calling RadNet directly and asking them to transfer you to this location as they do NOT answer the phone by any means. I wish I could give this facility a 0 star rating. Receptionists are extremely rude and unprofessional over the phone as well, hung up on me while I was talking and was very annoyed when I called back (they picked up only after 5 missed calls---WOW!) Never have I encountered such a negligible medical facility that made me feel more insignificant as a patient as this center.

Great office staff! Ms. Neetha is an amazing technician! She is very kind and very thorough in…read morepreparing you for your scans. She provides excellent guidance and care.

My mother who is 84 received an outsource referral to have an Ultrasound. Called to schedule the…read moreappointment and was told that the referral could only be opened by one person and that person was not available until the next day and would call back. Receptionist name was Adrienne, friendly and respectful, which is the only reason for 2 stars. Did receive a call the next day to schedule and this is when it got challenging. The business expects to schedule when it is convenient for their techs and will not allow for breaks in schedule. So they will not accommodate the patient/customer in any way. Attempted to schedule an afternoon but was told we have openings at 8:30 so we cannot schedule for afternoon until we schedule the morning to keep the technician busy. Even asked the supervisor. No accounting for someone's reasons for needing later appointments. Poor customer service and business practice. Called and had the referral changed to another diagnostic center which allowed for patient needs and customer service.

Scheduling my appointment was very straightforward -- I was able to get an MRI slot within two…read moreweeks, which was a pleasant surprise. The facility itself feels calm and well-organized. The MRI room is spacious, though quite cold (which I expected), and it appears they operate with only one machine, so each time slot is reserved for one patient. That actually helped the experience feel more private and less rushed. Since this was my first MRI, I was understandably nervous. After completing the initial paperwork, the technician came in and carefully explained each step of the process. I appreciated that they didn't rush me -- when I hesitated and needed a few minutes to think things through, they reassured me that there was no pressure and encouraged me to take my time. They also explained that if I truly felt uncomfortable, I could always discuss options with my doctor, which helped me feel more in control. When the technician returned and noticed I still seemed a bit anxious, they checked in again to make sure I was okay. That small moment of emotional reassurance made a big difference. While MRIs are naturally stressful, especially for first-timers, the staff's calm attitude and clear communication helped me feel safe and supported throughout the process. Overall, a very smooth and considerate experience. The professionalism combined with genuine patient care really stood out, and I'd feel comfortable returning here if I ever needed another scan.

My husband and I went to Rancho Open MRI for X-rays after an accident, referred by a specialist…read more When I called ahead, I was told we could simply walk in for X-rays on Tuesdays or Wednesdays before 4:30 pm. I really appreciated the convenience -- it fit our work schedules perfectly and gave us flexibility without locking into an appointment. We arrived on a Wednesday around 4:00 pm, and the whole process was smooth. Check-in was quick, the wait was less than 10 minutes, and the X-ray itself took no more than 5 minutes. Altogether, we were in and out in under 30 minutes. During the visit I also used their restroom, which was clean and well-maintained -- always a good sign in any medical facility. Both the receptionist and the X-ray technician were courteous, efficient, and professional. Overall, it was a no-fuss, positive experience. I'd gladly recommend Rancho Open MRI for their convenience, efficiency, and professionalism.

I walked in without an appointment (x ray) just after they opened and was able to be seen in…read moreapproximately 30 minutes. By the time I left, there was a rapidly growing line of people (at about 9:00 am). I would definitely advise arriving as early as possible without an appointment and about 10 minutes before your exact time if you do have one. The staff members were all very kind and calming people.

I'm severely claustrophobic so I was not looking forward to this. I don't care if it's an open MRI…read moreI'm still claustrophobic from the moment. I walked in the receptionist was welcoming and kind. And Robert, thank you for your knowledge and walking me through my MRI . CLEAN FAST FRIENDLY

I was a few minutes late to my appointment. I also forgot my card and Christine show me how to…read moredownload the app to get my info I understood if they wouldn't take me. But Christine the receptionist was very nice and ask the technician they were able to accommodate me and they actually were pretty fast. Everyone was nice and friendly. Place is clean and ambiance great.

I've been here twice for a mammo and breast ultrasound. I went back and forth so many times with…read moredifferent staff and my doctor's office to confirm that I do NOT have a deductible, but their system kept showing that I do. Day of appt comes around and the wanted me to pay $240 ish as my patient portion. There's no one to speak to in person that knows anything. It's ridiculous. They need to fix their whole Radnet system. As far as the radiology techs, they're great. Professional, knowledgeable and the facility itself is clean. It's the whole appt and payment problem I kept running into. Seems others who were there also had issues with one thing or another. Fast forward to earlier this month, I came again for a mammo. This time no issues with insurance and them incorrectly trying to bill me up front for anything. Again, no issues with radiology techs. But their whole phone tree, outsource radnet system for appts, billing, auth. etc. is absolutely horrible.

Wonderful staff and they make you feel comfortable especially those who have never had an MRI…read morebefore. Very thorough questioning. Very clean as well! Only downside is the MRI machine is upstairs and is a bit tight. (I'm 285 pounds) and a large weightlifter. So it may be fine for those who are average builds!

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

I recently had to temporarily move back down to Rancho Cucamonga so I had no prenatal care at the…read moremoment and then I found this place! Calling to book an appointment was super easy and fast. Went in to be seen and the whole staff was nice and friendly! Made my visit quick! And scheduled my future appointments with no problem. Loved it here.

I had a horrible experience with them throughout my pregnancy the doctor was always forgetting us…read morein the room and never knew what we were in for and they never transferred my information to the hospital for my delivery . They ignored the hospitals request for my information after they called and emailed several times and never sent anything. I had to get extra medication I didn't need due to their lack of communication and mistakes. Please go to a different provider if you want peace of mind.

Center Lake Ontario recently started taking patients on Sunday and what a wonderful thing. I did…read morenot have to request time off from work. I was able to schedule my appointment quickly and get in there for my procedures. I had exams that are typically "scary" but the technician-Jasmine was so patient and kind, too her time, reassuring me and giving me options if I got too anxious. From the minute I walked in on Sunday the receptionist Cindy was pleasant and accommodating to all my needs. I've used this location many times in the past but this time I felt I needed to compliment Cindy and Jasmine who were exceptional and to highlight the benefits of the weekend schedule!

I have been coming to the Chino and Ontario location for years and it has always been consistently…read moreexcellent service! I don't know who does the hiring for this company, but they are the best at finding caring, knowledgeable, employees!