I walked in without an appointment (x ray) just after they opened and was able to be seen in approximately 30 minutes. By the time I left, there was a rapidly growing line of people (at about 9:00 am). I would definitely advise arriving as early as possible without an appointment and about 10 minutes before your exact time if you do have one. The staff members were all very kind and calming people. read more

I'm severely claustrophobic so I was not looking forward to this. I don't care if it's an open MRI I'm still claustrophobic from the moment. I walked in the receptionist was welcoming and kind. And Robert, thank you for your knowledge and walking me through my MRI . CLEAN FAST FRIENDLY read more

Grove Diagnostic Imaging - Front desk area - Diagnostic Imaging Near Me - Rancho Cucamonga, California

This imaging location is friendly customer service. Location is not well maintained and very run down. Quality service is very poor. read more

Grove Diagnostic Imaging - Checking in window - Diagnostic Imaging Near Me - Rancho Cucamonga, California

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This facility is TRASH.!!!!!!!!! They canceled and rescheduled my procedure 3 times , Dr here are worthless. No facility like this should still continue doing business carrying for patients. read more

This place is filthy, staff had great customer service but that doesn't make a difference when you're uncomfortable.

Horrible experience! Drove a family member here for imaging. The wait was an hour long. They first make you wait in the outside waiting room, then after awhile they stick you in a tiny cupboard in the back of the facility. It's not even a chair, it's a tiny bench right up against the wall and it's barely enough to fit your behind. Once you are stuffed in the cupboard, they make you wait another long period of time before taking you in for the actual imaging. They keep patients waiting in the front and back to give the illusion that there's fewer patients but there's people everywhere waiting. The front desk people have the RBF and have major bad attitude. Totally cattle ranch. read more

Do not ever think to go there, they are so unprofessional and the service is so bad and they are racist. They wouldn't accept my wife because we were late three minutes and the three minutes was us looking for them in the other building and when we got there they were so rude and ignorant and literally talking to us and want us to wait two hours and it's not even sure so please don't ever think to go there or send anybody you know there and I don't think they deserve more than one star read more

Stop making people wait 2 hours on the phone to make a simple appointment, that's insane, we ended up hanging up and not making the appointment. read more

Grove Diagnostic Imaging - Diagnostic Imaging Near Me - Rancho Cucamonga, California

The tech who assisted me in completing my mri was great and very friendly. The wait time to get reports back is ridiculous. If somethings seriously wrong, you suffer for awhile. read more

The absolute worst imaging center ever. Rude, unprofessional and incompetent. They have cancelled my appointment twice because they said either they couldn't accommodate me or the staff was a no show. Office staff is terrible with zero accountability for their actions. Total joke!!!! Do everything in your power to change your site read more

I am appalled at the absolute misinformed and rude staff I dealt with today trying desperately for hours and days to get an MRI appt for my minor daughter for her left knee. They have no clue what they are doing and talking about I gave them my PPO insurance info that requires no pre-authorization whatsoever for them to cover an MRI. I provided them with an imaging order/referral specifying a knee MRI with no contrast and they said that wasn't enough and even asked for clinical notes??!!! Meanwhile my daughter is in excruciating pain, can't walk, limping, can't bend her knee and they tell me it will be 10 plus days to check with your insurance!!! check what!!?? there is nothing to check I already did she met her yearly deductible as well. I dealt with a Sing, and a Mekel, and Rayla. I even offered to pay cash $420 to get her seen now and they refused to refund me at a later time and retroactively bill my insurance for the MRI. They broke the law and refused a minor a medical service. So even though I have a PPO that I pay $2,000 a month and it requires no pre authorization as they insist they are making me pay cash and won't refund me!!!! Horrible shame on them and shame on RADNET INLAND empire for hiring people that have no idea what they are doing or talking about and as a result patients suffer read more

Don't tell people you can come in for a walk-in x-ray if walk-in x-rays are not available on Saturday I spoke to several representatives. They all told me I was OK to come in for a walk-in x-ray on Saturday. The website even stated it however when I got there the representative, who made sure to tell me, she does not work this location, but couldn't assist me because the people who told me over the phone and your website is incorrect. she also advised she didn't know why someone would tell me that they do x-rays on Saturday when she has never known them to do x-rays at a walk-in basis on Saturday she offered me to go to the Moreno Valley location for an x-ray but she could not help me today. I made sure to make it at opening. There was only one person ahead of me in the line and I was still told no, I could not be accommodated so for future reference please do not say you can do x-rays at a walk-in basis when that is not true. read more

Everyone in here is wonderful and kind. I went in a couple days ago and, and the extras techs were helpful and fun. Always I'm greeted and love this place. This time I met Tammy which she also impressed me and helped me with a problem. Never have I not been treated well here. Thank you . read more

Total waste of time. I was scheduled a month out just to arrive and find out that I could not do my test because I did not fast. I was never told by anyone from their office that fasting was required. A complete waste of time and failure on their end. read more

my mother needs special help and is very fragile and I keep getting sent back to a website that says walk in's only to call for help for scheduling according to the Americans with Disabilities Act but no one will help. Absolutely horrible Patrick read more

This place is rude, unprofessional and made my entire experience miserable. I'm coming in with a kidney infection and the front desk lady is awful and was arguing with another male patient about night when I was checking in. I will NEVER come back to this awful location! read more

Horribleeeeeee location had to wait 3 weeks for an appointment here for an anatomy scan and day of the HOUR before they call me to cancel because there's "no one to do my appointment " mind you I took the day off work for this appointment then their scheduling department is such a JOKE I had to wait ANOTHER month before getting my appointment went in a complained office manager was supposed to get me in sooner never returned any of my calls so unprofessional and then day of my appointment last week ultra sound tech was super rude and clearly in a bad mood runnn to another location read more

Worse experience trying to get an MRI with contrast on two different occasions. The techs need more experience period. They left my arm as shown below and I was not able to get MRI done after being poked three times. read more

Grove Diagnostic Imaging - Diagnostic Imaging Near Me - Rancho Cucamonga, California

I gave 1 star only because there's no 0 star. Horrible service attitude at the front desk and they cancel patient's appointment however they like. Dave the front desk dude fully demonstrated his unprofessionalism on handling patients and the fact that they do not care at all about patient's time and effort to make this appointment. Long story short, this dude Dave (not a doctor, not a technician) used his poor little authority to decide my wife was "not fully prepared" for the procedure and cancelled her appointment without communicating with her at all. Plus the "reason" he gave did not make any sense. Obviously he did not give a dime on how hard she prepared for this testing procedure or how long she had to wait for the reschedule. And when my wife asked to see the facility supervisor, Dave lied about it and kept her waiting. Horrible horrible attitude and full of arrogance. I'm gonna extend my complaint to the facility owner, the state medical licensing board, and the insurance company. The medical agencies nowadays are so spoiled that they thought they owned everyone's ass. Nobody in the neighborhood deserves to be treated like that! read more

Grove Diagnostic Imaging - The piece of paper basically represents their service attitude motto "Any problem, call this number and good luck!' - Diagnostic Imaging Near Me - Rancho Cucamonga, California

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After having confirmed my appointment three times including the final confirmation just three hours before my appointment, we were turned away because the radiologist was not happy with how the order was written and because he didn't have prior images. This was after driving one hour for the appointment. In fact, a voicemail had been left on my phone two hours prior to the appointment. I did not think to check for voicemails from this facility because of my confirmation. This is a serious concern and these complications should have been identified weeks ago - before the imaging center called ME to make the appointment. read more

I waited three weeks for an ultrasound exam and when I showed up, the guy at the front desk at the Grove Ave. facility canceled my appointment because we had a disagreement on a test requirement. The guy was a complete blockhead and would not listen to me. Also, the Grove Ave. facility was old-looking, and very crowded. Not ever going back. I made an appointment in two days at Millennium Imaging in their Rancho Cucamonga facility. My experience there was five-stars.. read more

It was fast and the lady doing my ultrasound is friendly. The front desk is okay just doesn't smile as much so not as friendly. read more

I went to this clinic for the two time, everything was professional, the staff was very nice, I recommend this clinic with confidence

The front desk gentleman with white framed glasses and a young girl with clear framed glasses that took my ultrasound were RUDE. I get it you're at work, maybe you had a rough day but it's not very professional when you roll your eyes because a patient asks for the restroom or when you rudely answering a patients question because she's concerned about her HEALTH!!!! Definitely in need of a customer service training! read more

I'm big on customer service, and here at this facility everyone was very pleasant and friendly. Each person that I came in contact with, was just absolutely wonderful. From the front desk to the back staff and technicians. I was there for ultrasound for thyroid's and right arm pain. They took very good care of me. I would totally say I truly appreciate the feeling of being appreciated and not just a bother to them. Thanks for everything. read more

Me dieron cita para el domingo y dice cerrado en la página web desde ese día he querido confirmar o cambiar ,nadie contesta.

Worst experience with a office ever! Arrived for my appointment at 12:02 for an appointment at 1:00 pm and waited in line for 15 minutes for them then to say I was late and needed to reschedule because I needed to be there 1 hour prior. No regard that I waited weeks for my appointment and rearranged my schedule and fasted. Front office has no people skills and they need more help. It appeared the other women at the front was training and needed help. If you are slow and keep stopping to help your coworker it's not the patients fault. The girl I came in contact with had a bad attitude and like she hated her job. I have worked in healthcare for over 20 years and been a patient at many facilities and would not recommend this place to anyone! read more

The staff at this location are very professional and so amazingly courteous! Didn't have to wait long! Was in and out quickly!

Walk-in service went very quickly as long as you are there when they first open. Have paperwork and insurance card and ID ready and things will go fast. read more

This place is consistently the worst. They don't answer the phone when I call, so I go online. There I learn that X-rays are walk in only- no appointments ever. Not closed for lunch. X-rays are done Monday through Thursday plus Saturdays, but when I showed up at noon on Thursday I'm told the techs just left for lunch. I'm told it's their policy to let their techs eat lunch... no kidding. I'm fine with them taking a lunch, just might want to put that in the website so I know they don't actually have rotating staff (which would be VERY helpful!). Then I'm told I could come back on Friday- but the website says they're not open on Fridays! I'm told they ARE open but they don't take appointments- but they NEVER take appointments for X-rays! Ugggh! Worst service ever, and they simply don't care! read more

On 03/17/2025 at 7:10 there was a male worker working behind the desk at suite 102 I had 2 appointments , one at 7:00 and a MRI at 8:00 I arrived 10 minutes late and they rescheduled my 7:00 appointment and told me to wait for my 8:00 MRI I waited and 15 minutes later the guy told me I never had a MRI and made all these excuses I ended up leaving I knew something wasn't right because my MRI for my knee was my MAIN problem The next day I called my doctor and they had told me that the people at diagnostic imaging cancelled my MRI for whatever reason So the guy lied to me And I honestly feel that I was the last person there and they were just lazy and ready to go home The guy at the front desk told me I never had a MRI and lied My knee is very messed up and I looked forward to that MRI and now have to wait another month to get it That was very strange that he lied and that he and whoever else responsible cancelled my 8:00 appointment at 7:30 read more

Dave was very unprofessional and rude to me. He does not know how insurance works. he also made me stand out of the line and "helped" other people when I got there first instead of me. He would not run the benefits on my insurance card and when I asked him why not he made a huge scene in front of everyone. He not only violated my privacy in doing so but also was very snobby in the process. in the end he ended up turning me away because he couldn't figure out how to run my insurance, no matter what I said. He seemed frustrated that he couldn't do his job correctly but that's no reason to violate a patients privacy in a huge seen. Dave was extremely unprofessional for this. I don't genuinely do not know what his issue is, but he also violated the contract that grove diagnostics has with my incurrence. read more

Does not feel like an imaging center, it feels like a mini Hawaiian Resort and you're ready to go on a little tour. As soon as you walk in the lady at the front desk greets you and gets your information ready for the MRI. The technician was very informative and made me feel at ease and kicked my Tension out the door with his professional demeanor. I was out exactly approximately the time he said it took to complete. read more

Grove Diagnostic Imaging - Beautiful waiting area - Diagnostic Imaging Near Me - Rancho Cucamonga, California

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The billing department here is completely incompetent. They don't bill out correctly or efficiently and then leave the bill at your feet. In our case, they had insurance approval and authorization, yet keep sending a bill to my husband and sent it to collections. They simply can't get their act together enough to bill the appropriate parties and then blame you for their incompetence. If you are able at all, stay away from them. read more

Melissa in the front office was a bit**. I wouldn't recommend coming here with family or for your kids. They need a better on boarding recruitment process. I'd put no stars if I could. read more

Called 9094500649 to make an appointment and was on the phone with "Fi" for 45 minutes. I ended up hanging up and not scheduling an appointment because she couldn't even give me an appointment option. She kept saying no appointments were available for January or February but would not say when the first available appointment was. I asked to speak to a supervisor and after putting me on hold she said there weren't any supervisors on shift. Either she had no clue what she was doing or their appointment system is trash. Save your time and call somewhere else. read more

This facility is clean and the wait for an x-ray on a walk in basis wasn't as bad as I expected. My son waited for 30 min before they called his name and they finished doing his X-rays in about 15 minutes. Seats in the waiting room are spaced apart appropriately and there are plastic dividers between chairs. On the flip side the staff could be friendlier. I've been here twice, and when you go in, no one greets you or offers to help. During this last visit I was standing there by the desk, staring at the ladies sitting there, waiting for assistance. I didn't want to interrupt them in case they were in the middle of something and I make them lose their count or something. However even after a few minutes, they continued to completely ignored me, until one lady walking by finally asked how she could help me. I know they're busy, but would it kill you at least say, "I'll be with you in a minute"? read more

If you like wasting your time come here!!! If there was an option to put zero stars I would. When I got there, they gave me the wrong location so I was looking for their office for like 10 minutes because they had moved to the next building and didn't tell anyone. I waited in line to talk to the front desk lady only for her to tell me that I couldn't be seen because they didn't receive a referral from my doctor. She told me I would have to call my doctor and tell them to fax my referral over to them and then I told her if I could just reschedule another appointment with them since I was already there and she said I couldn't because they didn't get my referral then I asked her then "how was I able to make an appointment with them in the first place, if they didn't have my referral to begin with? " she said "yeah I don't know how you did that but I can't reschedule you. You would have to call your office and then call us." I called my office, but I didn't reschedule with them. I went to another doctor because it takes so long to schedule an appointment over the phone with them. If you could avoid this place you should, there's so unorganized. read more

We've attempted to come here twice now for X-rays. The first time we came as a walk-in, we were told they were down a technician and unable to take walk-in appointments. We got an appointment scheduled for a few days later. Upon arriving, there were many disgruntled patients asking about wait times saying they had appointments. We were told the wait time was roughly two hours even for individuals with appointments because they were down two machines this time. They turned away multiple people for the duration of our wait having to tell them that they are not taking walk-ins as they advertise on their website. It's very frustrating as this was the closest location for us to be seen at and it takes us about an hour to get to and from our home. They really need to remove the walk-in option from their website and phone services as it's very misleading and clearly not a one time thing. Also the provided hand sanitizers are out of order or empty.... And the entry door for patients to walk in and out from is CAKED with dirt and grime. read more

Grove Diagnostic Imaging - Dirty front door and broken hand sanitizer - Diagnostic Imaging Near Me - Rancho Cucamonga, California

Ridiculous!!! They want you to make an appointment on their website that is not user friendly. Then it says that this site only accepts walk-ins. I go in on a Saturday morning, figure I'd get there early to avoid waiting only to find a lady at the door turning people away because no one has an appointment. She said she had already turned people away because no one had an appointment and that they only had one tech on Saturdays. She said I needed to make an appointment to be seen. This is simply RIDICULOUS!!!! read more