Great office staff! Ms. Neetha is an amazing technician! She is very kind and very thorough in…read morepreparing you for your scans. She provides excellent guidance and care.

My mother who is 84 received an outsource referral to have an Ultrasound. Called to schedule the…read moreappointment and was told that the referral could only be opened by one person and that person was not available until the next day and would call back. Receptionist name was Adrienne, friendly and respectful, which is the only reason for 2 stars. Did receive a call the next day to schedule and this is when it got challenging. The business expects to schedule when it is convenient for their techs and will not allow for breaks in schedule. So they will not accommodate the patient/customer in any way. Attempted to schedule an afternoon but was told we have openings at 8:30 so we cannot schedule for afternoon until we schedule the morning to keep the technician busy. Even asked the supervisor. No accounting for someone's reasons for needing later appointments. Poor customer service and business practice. Called and had the referral changed to another diagnostic center which allowed for patient needs and customer service.

Ultrasound of my kidneys and bladder. Great customer service and I got taken in early, The…read moretechnician was so kind and professional!

​ I would give a -0 if I could. This is a genuine complaint…read moreRegarding MRI Scheduling Failures and Patient Treatment I need to express my frustration regarding the repeated scheduling failures and unprofessional treatment my husband and I experienced while trying to obtain medically necessary imaging through RadNet. My husband is 78 years old and currently battling cancer, making these scans critical for evaluating his condition and guiding treatment. At our first MRI appointment, we were turned away because staff said they needed documentation regarding my husband's heart stent. We understood the safety concern, obtained the requested paperwork, and were ready for the rescheduled appointment At the second appointment, we were again turned away--this time because we were told he needed to wait two weeks after port placement before having the MRI. What was frustrating is that he already had the port at the first appointment, yet no one mentioned this requirement then. At the third appointment, 40 minutes into our drive we received a call informing us that only one scan would be completed and the MRI would need to be rescheduled yet again. At the fourth appointment, we encountered a rude technician who first stated my husband could not have the MRI because of his heart stent. I explained this was incorrect and provided documentation showing the stent was MRI-safe. After reviewing the paperwork, the technician changed his explanation and said the MRI could not be done because an intake form incorrectly indicated my husband had an internal pump. I explained he does not have an internal pump--he has a port--and offered to correct the form. When my husband asked where to sign the corrected paperwork, the technician abruptly grabbed the papers from his hands and stated, "He doesn't know what to sign." I found this deeply disrespectful. My husband is 78, battling cancer, and simply needed clear instruction and a little patience. Most concerning was the contradictory reasoning. Were we being denied the MRI because of the stent or because of an incorrect intake answer? The explanations kept changing. After leaving, we went to another RadNet location with the exact same stent documentation. Staff there confirmed immediately that the stent was MRI-compatible and safely scheduled the scan. This raises an obvious question: How can one RadNet facility refuse the MRI because of the stent, while another RadNet facility confirms the same stent is safe? The repeated cancellations, inconsistent medical screening, poor communication, and lack of compassion caused unnecessary stress and delayed important cancer care. Cancer patients and their families deserve professionalism, competence, kindness, and empathy. Unfortunately, that was not our experience at the Grove RadNet location.

I'm severely claustrophobic so I was not looking forward to this. I don't care if it's an open MRI…read moreI'm still claustrophobic from the moment. I walked in the receptionist was welcoming and kind. And Robert, thank you for your knowledge and walking me through my MRI . CLEAN FAST FRIENDLY

There's no longer any way to schedule X-rays at this specific location on Grove. If you go through…read morethe appointment site Grove Diagnostic no longer shows up as an option to schedule appointments for Xrays. If you go to the Radnet imaging online site the voicemail directs you too to find available walk-in locations, yet the grove site is always listed as "not taking walk-ins today". If you attempt to call the Grove location directly and push 7 to speak to a person at the front desk. They allow it just to ring and ring until the voicemail picks up. So basically if you need x-rays, this is not the place to go.

Scheduling my appointment was very straightforward -- I was able to get an MRI slot within two…read moreweeks, which was a pleasant surprise. The facility itself feels calm and well-organized. The MRI room is spacious, though quite cold (which I expected), and it appears they operate with only one machine, so each time slot is reserved for one patient. That actually helped the experience feel more private and less rushed. Since this was my first MRI, I was understandably nervous. After completing the initial paperwork, the technician came in and carefully explained each step of the process. I appreciated that they didn't rush me -- when I hesitated and needed a few minutes to think things through, they reassured me that there was no pressure and encouraged me to take my time. They also explained that if I truly felt uncomfortable, I could always discuss options with my doctor, which helped me feel more in control. When the technician returned and noticed I still seemed a bit anxious, they checked in again to make sure I was okay. That small moment of emotional reassurance made a big difference. While MRIs are naturally stressful, especially for first-timers, the staff's calm attitude and clear communication helped me feel safe and supported throughout the process. Overall, a very smooth and considerate experience. The professionalism combined with genuine patient care really stood out, and I'd feel comfortable returning here if I ever needed another scan.

They're super professional and kind. I love how they genuinely care for the patients. The doctor I…read morebelieved a younger gentleman was super sweet and helpful and helped keep me calm through the process 10/10 recommend.

I've been here twice now. Both experiences were excellent! I've never seen a nicer medical office…read moreand the people are friendly and professional. Scheduling is great, too - the first appointment available was only two days away. My doc originally sent my referral for another radiology provider, who uses a "traditional" MRI at their RC location. After painfully walking across the parking lot and climbing steep stairs into the trailer, I got about halfway into that machine and realized I wasn't going to be able to breathe! I'm a big guy, and not particularly claustrophobic, but I can't imagine someone of even normal size being anything but terrified by these things without substantial sedation. Remembering HSI and their Open MRI from a couple years ago, I jumped through the hoops to get my referral redirected to them. The difference is like night and day. The office decor and people immediately put you at ease and the open machine didn't make me feel claustrophobic at all, let alone restrict my breathing like the other one.

Don't be tricked by their beautiful office! It is gorgeous but, they are all about the look of a…read morecompetent office but lack the service to their clients who are suffering... after being told my results were completed and sent to my Dr. My Dr. never received my images and I never received the report as promised. The technician who wrote my report was very incompetent and missed several crucial and obvious concerns. Per my Dr., the MRI tech's two lined report did not even scratch the surface of my Dr's findings! It was as if this technician was paid off by the insurance company to find nothing! This MRI technician missed a bone fracture & an obvious severe nerve issue as well as down playing my L5-S1 degenerative disc issue, documenting the issue as mild!! My Dr found many omissions & inconsistencies with this MRI report! If you are in pain & want your issue addressed DO NOT USE THIS IMAGING OFFICE!! This was a horrible experience and delayed my treatment!!!

I've had several breast ultrasounds here at ICG and I've always been very satisfied. The Tech…read morealways listens to me and is diligent to try to cause as little pain as possible. My care has always been of top quality. The office Experience, though, is not as good as the technical Experience. I've found the office personnel less than helpful to me or others.

I've been here twice for a mammo and breast ultrasound. I went back and forth so many times with…read moredifferent staff and my doctor's office to confirm that I do NOT have a deductible, but their system kept showing that I do. Day of appt comes around and the wanted me to pay $240 ish as my patient portion. There's no one to speak to in person that knows anything. It's ridiculous. They need to fix their whole Radnet system. As far as the radiology techs, they're great. Professional, knowledgeable and the facility itself is clean. It's the whole appt and payment problem I kept running into. Seems others who were there also had issues with one thing or another. Fast forward to earlier this month, I came again for a mammo. This time no issues with insurance and them incorrectly trying to bill me up front for anything. Again, no issues with radiology techs. But their whole phone tree, outsource radnet system for appts, billing, auth. etc. is absolutely horrible.

Haven Elite Urgent Care:…read more Genuine care by a solid and thorough Doc. Attention to every detail. Appointments spaced out to allow for quality and personal one on one care and treatment. X rays on the premises. I was rear ended in a car accident. I was rocked. My back, neck and right shoulder were jacked up. I went to a hospital ER in the area and it was slammed. So I went on our good ol' Yelp and found this wonderful urgent care. Everything about this experience - the first phone call with Gabrielle, her care, concern and professionalism; her being on the ball and so efficient( btw she is a US Navy Veteran)- this set the tone for a great and calming visit. Dr Cho was incredible. Very personable, cool, related to me and was just so very thorough as he covered every possible avenue and took his time treating me, testing my reflexes and my areas of concern. He was very thorough. He showed me and detailed all of my x rays. The office was immaculate. Clean and very well organized. There were complimentary mini water bottles and some snacks for the patients. Great medical establishment.

When your primary doctor can't see you right away, we rely on the advise of an urgent care…read moredoctor.... so i head to Haven Elite. I had explained to the doctor that my back had been injured for over 2 weeks so he prescribed 5mg of Flexeril for 10 days. After taking this and staying away from the gym for 6 days, there was ZERO improvement. The medicine wasn't doing a thing for me. So i called them to see if they could switch up my muscle relaxant and they said I'd have to come in again. WHAT! I was literally just there for the same exact problem and you want me to return?!? They just want another reason to bill my insurance, as if my first copay wasn't high enough. My advice- if you can wait for your primary doc- WAIT! OR find an urgent care where they really want to help and not just collect on insurance.

This Place was Outstanding and the Doctor was polite and VERY thorough, Id recommend this place…read morefor Health and full body screening

I wanted to update my review. I'm sure the staff the first time didn't know how to handle telling…read moreme about no heartbeat or her heart having an issue. I became pregnant again and someone else was helping me and they were very kind. I hope they get training on how to maybe recommend women to see a doctor asap instead of pushing them out the door quick. This time I went obviously everything has been perfect regarding my son now.