I am 75 years old. I can get around, reasonably, in my apartment with the aid of a rollator. Away…read morefrom home I use a power wheelchair. I travel by a pre-order ADA wheelchair van services. I have a Medicare Advantage Ins. coverage for medical insurance. With my current plan I have received help from various PCA (Personal Care Attendant) organizations for approximately 14 years. For various reasons, not only have the companies that are set up by my insurance changed frequently but the PCAs change frequently, within these agencies. Currently I have coverage from a business called Soto Home Care, out of Holyoke, MA. It has been the worst operating business of it's kind that I have been involved with. It is poorly managed and pretty far away from operating 'as a professional business, nevermind as a home care facility for handicapped and elderly' that Ihave had. I understand there is a shortageof people willing to do this work and I understand that since there are other agencies that pay more than Soto Home Care, it's even harder for them to keep enough staff to have full coverage all of the time. But, in the last 2 years, the issue of coverage 100% of the time is a constant problem. And the personnel who you depend on never seem to have mastered their skills in particular positions in over the 2 years...I don't think the owner/boss has a policy and procedure manual(s) for any position in this business. If he does then nobody fallows it!! Too many mistakes in scheduling and in notifying clients of changes or problems, etc. The PCAs are allowed to request time off in less than 24 hours before they are going to be out. They offer 24 hours a day service 7 days a week, including all holidays. A PCA can request any day(s), holidays included, and nothing is denied. Many times the PCA just doesn't show up, and when I call to find out why, and not only don't get an answer, I don't get an apology, an offer to find other coverage, or even a promise to find out why that PCA hasn't shown up...etc. This happened again today. So, I called, the person couldn't answered my questions and I had to ask her to find out if the coverage was due to an emergency or whatever, and pleaded with her to get back to me, whether or not the PCA, already 20 min. late, was going to make it in soon or not. That was @ 9:50am this morning. It's now 11:14am, and I've heard nothing. . I've had enough.

Phenomenal acute care. My husband had a below knee amputation on a Friday, transferred to Bronso on…read moreWednesday, and was home a week and a half later. He is able to ambulatory with a walker and wheelchair and is ready to begin his prosthetic journey 3 weeks post op!

Went there in alternative to baystate in Springfield because of the wait. Sat there for 5 hours ,…read moreafter being seen I left with 0 improvement still in pain, my perscriptions were never even called in or filled to cvs . Didn't prescribe all the things they said they would help with, forgot about me and printing my discharge paperwork and overall felt the lack of care

This place is very nice and helpful if you are having any chiropractic issues. I am visiting from…read moreout of town and they were able to squeeze me in to help alleviate some pain I was in. My doctor at home was unable to see me before my trip and they kindly saw me. They are affordable if you need to pay out of pocket for service. Very happy with my service. If your in need of chiropractic relief check them out ask questions to see if they work for you.

The physical practitioners at Aegis are excellent. The administrative staff, not so much. In order…read moreto best help their clients -- particularly given the fact that people who seek physical therapy are quite literally in pain -- they are going to need to improve their system both technologically and interpersonally.

I absolutely love everything about this office. The staff are very professional and respond very…read morequickly to your request on the patient portal. Dr. LeomBruno is fantastic. He comes in and sits down to listen to the problems your having. He is never in a rush like some doctors. He will then conduct a thorough examination and give you the best advice possible. I love the office. RATE 5 Stars.

My entire family has been with South Hadley adult medicine for about seven years, with my husband…read moreand son regularly, seeing Dr. Faye and my daughter and myself seeing Teresa Lind. We have had nothing short of amazing, personalized, and caring attention from both Dr. Faye and Teresa Lind, weather routine physicals, an illness, office visit or a few things that quite frankly were more serious. They are absolutely wonderful, as our the nurses, who always call back with guidance the same day, if not within hours of my message. I don't write tons of reviews, but know how frustrating and disheartening. It can be to look for a good GP, haven't gone through that myself eight years ago. Thank heavens we landed at South Hadley adult medicine - I cannot recommend highly enough.

I can't say enough wonderful things about Synergy! From the moment you walk through the door,…read moreyou're met with an atmosphere of genuine care, professionalism, and warmth. Every member of the team is not only incredibly knowledgeable in their field, but also incredibly friendly and approachable. You can tell they truly care about what they do and, more importantly, about the people they serve. They take the time to listen, answer questions, and make sure you feel comfortable and informed every step of the way. Their level of expertise is only matched by the kindness and respect they show their clients. It's rare to find a place that combines both skill and heart so seamlessly -- but Synergy does exactly that. If you're looking for a place where you'll be treated like more than just a number, where the people are passionate about helping others, and where excellence is just the standard, look no further. Synergy is a gem, and I'm so grateful to have had them. Thank you! Judie Derouin

Absolutely disgusted by this place. I called to set up physical therapy appointments due to a motor…read morevehicle accident and they told me they won't accept patients who have been in accidents because "they've had problems getting paid from those claims. So, unless I was willing to pay out of pocket or go through my own insurance, they couldn't help me. Clearly, they aren't patient driven, they discriminate based on your injury, and are just generally over all unhelpful. Go somewhere else, literally anywhere else, you'll be better off!!​

So today I'm at their West Springfield location and have to say while I was there, they had a…read morepatient who was being absolutely unbelievably rude. The patient was loud obnoxious and not letting the staff and owner help her. I am absolutely amazed at how calmly the staff was and the owner to talk this patient down and have her continue with her visit. This was a first for me. The office is very spacious, clean, with private rooms and many different types of equipment that I only took pictures of because I myself have never used them. The staff is extremely patient, respectful and go above and beyond for their patients. I have another apt Friday in their Southwick office.

Everyone at Rehab Resolutions is excellent from the time you book an appointment to the time your…read moretreatment is over you feel like a part of a family, Thank You Sofia and your entire staff for all that you do !

The internet site hasn't worked for awhile. What reputable business today doesn't have a functional…read morewebsite? I just checked again. Google still says "the website is not available." A website tells me what I need to know about a place - it seems like they don't want me to know anything. I haven't been to the location and won't go unless their website works. Even my landscaper has a site, but not this health center?

After reading some of the reviews others had left for the Arthritis Treatment Center, I was a bit…read moreconcerned. However, at my visit today I was treated graciously, with great respect, by smiling front office staff. That gracious treatment continued with Nurse Suzanne, who was an absolute pleasure to work with. I met with Dr. Tallman, who was thoughtful, asked many questions to ascertain my concerns and current status, answered my many questions with care, and gave me assurance that the steps I was taking were appropriate. I am thoroughly pleased with the care I received.

Dr Gabriel my Oncologist is really really nice, he listens to what you have to say…read more its a very nice building and the staff there , (well most of the staff ) in the Drs office are very nice. The lab nurses are wonderful the waiting areas are clean , quiet and spacious!! the treatment rooms are very clean and spacious! appointments are always at the time you are scheduled!! ***just a piece of advice *** *if you are on medication for pain do yourself a favor and do NOT ask for an early especially ONE DAY EARLY refill for travel! you will regret it! i promise!! its not worth the aggravation. your 7 day supply will be extended to 8 days so you run out!! ) it may get approved but the consequences are terrible! you will be punished!! just my personal opinion!! ok enjoy your day!!

Disappointed, my wife was treated for pancreatic cancer, never once did they tell us about a drug…read morebeing tested in other hospitals that has now gotten approval, that can extent the life of the patient with late stage pancreatic cancer.  GO TO BOSTON.