I'm a long time client that is sad to discover and say the core of this business proved to be lazy, unprofessional, and inconsiderate to the voice of the client. For the details of such an unfortunate judgment, you can read my novel to follow:
I felt urged to start a Yelp account just to shed light on this bad situation. I've strictly gone to HeadGames salon for haircuts and color since I moved to CA in 2008. They had always offered reasonable prices, a good setting, and were convienently up the street from my house. At one point they had a great team, with Crystal as manger, Trish, Cat, and Robert. Recently they switched locations, only Robert remains from the former and I made the gamble to go in on a day when he was off. My stylist was the owner herself, Debbie, and to my surprise (being the owner and all) I did not find my experience to be satisfactory, nor professionally conducted.
My only goal was to blend in the dark blonde growing in by adding low lights throughout, then to trim the dead ends. Not too extensive but I came in willing to pay about $120 for that weave (a hair expense splurge for me). Owner sits me down and as I start to explain what I am looking for, she seems to be half-listening with her own interpretation already in mind. She takes a thin slice off the top layer of my hair, places the foils and then says, "Ok, now we just need to wait 40 min." I politely mentioned that I thought there would be need for more foils throughout my hair. She dismissed me with a smile and explained, "No this top layer will lay over the gold blonde and cover it up. Then we'll just put in some toner for the remainder of your hair." I continued to protest, " I always wear my hair half up in a barret. I would like the low lights to be consistent. Not just cover up." She sang a song over mine that the toner would work well and all will be perfect! Then she ran to her laptop for that 40 min. duration, which I now assume to have been her greater interest than the effort it would have been to place in more foils (that I was willing & expecting to pay for)!
Result: a nicely done layer of dark blonde lowlights intermingled with my natural hair color... plopped over the old, slightly tinged, golden blonde. After the blow dry was complete, she and her husband shared the chorus that it looks so lovely, and shiny. Clearly it was incomplete. I was so uncomfortable with their dismissive flattery and confused as to why a service that costs More was refused. I was quite disappointed and just wished to pay (which-good news! was $95 as oppose to $120), and poiletly dodge out with the knowledge gained not to return.
When discussing with friends that I need to find a professional and reliable place for hair care to fix what was started, I decided that I felt I should be refunded for the color (not the trim, trim was fine). Honestly, as this story may have already revealed, I can be quite the pushover. It was difficult for me to call and voice my complaint and when I did so two days after the appointment, I spoke to Debbie, explained it was not what I had asked for and would like a refund strictly for the color portion (not the cut, since that would be unfair of me. The cut, again, was fine). She seemed disappointed and confused and asked if I would be willing to go in at 10:30 AM the next morning to let her look at it. I agreed though I shouldn't have since I didn't trust her to tamper with my hair further; I'm just uncomfortable all-around now. So here we are, that morning was today! I was ready to walk out the door at 10 when I received a call from an unknown number. The caller said that she is Nicole, daughter of Debbie and manager of the salon. Her attitude was nearly hostile to begin with as she explained her mother will not be in after all but she herself could fix it come 1 PM today (nice last minute notice, first of all, secondly, her tone was anything but amiable). She bluntly stated that they will not be refunding me, "We don't do that!" When I tried to explain the situation to this very bias third party, she was quite aggressive and flat-out rude.
Safe to say, I lost a relationship with that whole establishment and in a few minutes, I will be searching through Yelp reviews to find a new start somewhere else. read more
