I have used their service exclusively over the last 6-8 years and have referred others. I have previously called an arranged to have service for my 82 year old mother's home. When trying to do so again today I was told to have her call " for the safety of their clients" . I against advised I had called and do so in the past and that she was 82 and was told " I heard you the first time". I will take my business elsewhere read more

Head to Head Irrigation Systems came out, found the problems and took care of them very efficiently. Best of all, I like learning about what is being done and Jeff was very informative. No mess was left behind which I really appreciated. Carla read more

Amazing experience. Had construction done that affected existing system and was told by other business that a new system would be required. Head to Head was honest with repair and reasonable on pricing. Had my system back up and running same day and it's never worked better. Highly recommend read more

Recently, Head to Head installed a drainage solution, for a single family property in the Argyle area. Jeff and team deliver a professional service from quotation to delivery. read more

Head to Head was very responsive in getting back to me. I posted incorrectly earlier since everything was handled over the phone.

Two gentlemen visited and the one in charge, I guess, of customer communication could hardly speak English. It was a difficult situation. When I'm spending money and require detail, my preference is someone who can clearly communicate and not just point at things with and utter a few words. All of my sprinklers were not checked as a few are still watering cement. Instead of a easy experience, I pretty much felt hustled as the guy kept running back to me with a calculator to show how much things would cost without an actual price list. Also, he claimed one thing was done and I never saw it done. I'm not sure what the fee covers when they come out to your house. Ask many questions if you choose to hire this company. read more

Head to head installed a new controller system and shut off valve (apparently see below) in 2017 or early 2018. The charges were comparable to adding a new system. We have been return customers since then for our various minor issues since then. Service has been ok. We have leak in our sprinkler system that i noticed over the weekend. Called to see if they can come out and look at it. Next available appointment is over two weeks away, I explained that we had a leak, the shut-off valve they installed doesn't work (plastic part seems to have broken because it just spins) and their response---try shutting off the water at the street, see you in two weeks. When I reexplained the situation and asked if someone could just come out to shut off the water to irrigation, the receptionist was unsympathetic and rude. To be clear, not asking to jump the line, just asking for a bandaid (ie assistance with the valve THEY installed) until they can get out to fix it. So far, Shannon has written two Yelp responses and i got a call from Jeff...Maybe they could swing by and shut off a valve if they spent as much time working and responding to Yelp reviews . read more

Head to Head Irrigation Systems - In case there is questions about who installed our system :). - Irrigation Near Me

Head to Head showed up on time and walked the property with me to understand what the problems were (including the ones I wasn't aware of). They checked everything quickly and then had a plan to show me including clear pricing and walking through each sprinkler head location. I had also requested a quote for a French drain but they gave suggestions for alternatives since it could probably be solved by amending and grading the soil. We broke up the main issues from ones that could wait, and they got everything done in a couple hours (they did head/cartridge replacements, moved/lowered several heads, fixed a significant leak, adjusted all of the heads, and helped program the controller). Very happy with Head to Head and thanks for the quick affordable and painless work! read more

I can't say enough about Javier, Jeff and the rest of the crew. We had a lot of problems with our system, including broken irrigation valves and several dead zones in VERY difficult locations under our deck. They fixed everything! And I didn't have to sell a kidney. They are flexible, have great communication and left my backyard in great shape. I thought the pricing was fair considering how efficient they were. Even though you have to book them weeks in advance, its worth it. read more

Victor and his team came out today and I'm super please with the professionalism they displayed. Super courteous, troubleshooted and repaired on the spot. He asked several times if I needed anything else or if I wanted him to show me how to run the controller. Super attentive and excellent communication. Called and texted how far they were from the property, etc. read more

Head to Head Irrigation Systems - Irrigation Near Me

Gotta love that sinking feeling when you look outside first thing in the morning and one of your sprinkler zone valves is stuck in the "on" position. An even better feeling comes when your double-check valve is also broken! Jeff and crew were able to come out on the same day and were able to fix both, no fuss and a great job of replacing a coupe of 20+ year old valves on my new-to-me house's irrigation system. Pricing was fair and his guys did great work! read more

Head to Head Irrigation Systems - Irrigation Near Me

I can't say enough good things about Head to Head: * I have used them for three years * They are on time every time * All work is explained before proceeding * Every crew is excellent Don't settle for 2nd place. read more

UPDATE 2: Jeff did the estimate. He has a GREAT attention to detail. If we get a brand new system they will be my go to, with his excellent design skills that go above and beyond repairs. UPDATE: Jeff called me to explain the policy. He said customers will often book with multiple sprinkler companies at once, and then the first one out gets their work and people tend to not cancel their appointment with them (even though they don't want an estimate or work done anymore). That's terrible. These guys were (are?) my top choice based on location and reviews, and I was (am?) going to keep the paid estimate with them regardless, so I guess I just got stuck by a policy that was written for a different situation, unfortunately. Hopefully we can still work it out! ORIGINAL: VERY difficult to work with right from the start. I'm in the position of a handyman scheduling for a friend and client, who sometimes I can't get a hold of for a few hours, but when nailing down an appointment time, I told her it would probably be fine, I will check with my client and call back if the date didn't work, yet Shanon instructed me in no uncertain terms that they did not do placeholder appointments and she couldn't help if my client was difficult to get a hold of, and appointments were first come first serve, but I had to be a 100% sure I could keep their appointment or they would not ever make one for me. I asked her how long she would give me to hear back from my friend and client, and she said none. (In a nice way, she was a little cool toward me, but not mean.) I logically asked what if someone else took the next appointment in the meantime, that we'd have to start over and never be able to get it nailed down. She told me "first come, first serve" and that the problem was on my end and between me and my friend and client (in a nice way, for sure, but that's exactly what she communicated). She said due to their inconveniences in dealing with customers they have this as an inflexible policy. I understand, but business must be good and honestly maybe they are very good at what they do in order to have the customer be inconvenienced instead of having the secretary be inconvenienced by constant rescheduling (honestly, this really could be a lot to take on for a small company, credit where due - Shanon actually called me right back while I'm still waiting on calls from other companies - excellent on her and her team on this for sure, and maybe this policy is part of the reason why she was able to). Although, one has to wonder what would have happened if I wasn't honest and said, yes, it will 100% work, and then had to reschedule later? Would they have simply refused to work with me in the future? Would they have rescheduled? (That would contradict the policy that created all of this to begin with.) Finally, incredibly, she said I didn't have to be there. Just leave them access to the garage (if that's where the controller was), keyfob, pin, etc. So what we have here is a company that wants me to trust them fully with access to the garage and sprinkler system and receiving a trustworthy estimate (and/or performing work) without me even being there, but this company doesn't trust me when I tell them I will call back if I need to reschedule. I asked about inconveniencing a good customer with this policy and she said she didn't know if I was that kind of a customer yet, as we didn't have that kind of relationship yet, since we had not worked together before. Well, honestly, that's completely fair, as I'm sure they have been burned in the past. However, I have been burned in the past too. This should be a two way street, is a horrible way to start off, and I don't think it would have ever come up if I had not been completely honest and said "if for some reason that won't work I'll give you a call back." Sad day, because their work looks great, but I may never get to see it for the sake of simply being honest with them. I'll update this review if things work out and I actually get to see the quality of their work. read more

Quick service when everyone else was busy. They helped me fix my sprinkler heads and reprogrammed the controller.

Pretty laid back customer here but the women who works the phone for Head to Head is very difficult to deal with. She's short with her tone, not personable and makes the process nearly impossible. I would not recommend this company. It's be helpful if all the phone conversations were released and graded. Don't think it would be a good look for these guys. read more

Great people! They arrived on time, we're incrediable professional but personable. They came out to assess what we thought was a sprinkler issue. It ended up being a pipe problem. That said they efficiently evaluated our sprinkler system, identified the problems and gave us two options when we decided to move forward. read more

Flexible and responsive! I appreciated the level of detail of what needed to be replaced and why it broke. Had a team of 5 guys come out and crank the job out very quickly! They have earned themselves a position under "Sprinkler Repair" on my go to contractors call list. read more

We had some sprinkler repair work that needed done for quite some time, but kept putting off after terrible a couple terrible experiences with other repair companies. I finally decided it needed done and started searching. After reading the reviews here, I decided to give Head to Head a shot. They got us scheduled right away, and Jeff and one of his employees showed up on time. After going over the known issues, they inspected the system and came up with a game plan. Jeff explained everything to me in detail, and was very straight-forward. He did not try to scam me into a new controller like a previous company, even though I provided the opportunity by telling him we were told it needed replaced. It's refreshing to find a service company that actually shows up, does the work they say they are going to do, and doesn't try to rip you off with unnecessary repairs. I will gladly call them for any future needs. read more

These guys knocked out half system for us today. 3 zones in backyard, 4 zones in front/ courtyard. Jeff and his crew LOVE what they do and it shows. I added some service items while they were here, no questions Jeff made it happen. Thank you again Jeff read more

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Victor is really great. He called when he was 15 minutes out, and arrived early for the appointment. After doing a pretty thorough inspection, he explained what needed to be done, and gave a rough estimate. He was able to make all the repairs (replace 8 sprinklers, repair 7 more, and replace a bad valve) all in less than 2 hours for what I believe is a good price. read more

We just had them install a drip line around our foundation after installing the full sprinkler system a little while back. They were able to link the drip line to our main system. They also took initiative and found two broken pipes and identified the issue / fixed them without being asked for free. Same great team and same great service (even after I accidentally canceled the first appointment! Dealing with too many contractors and a new baby leads to mass chaos! But they were so gracious!). read more

Great and professional service from the staff that worked on our house, owner Jeff called during the service and gave detail explanation and charges, he even called during the work to gave us update. Exceptional service would recommend to any one who needed irrigation work or repair. Invoice were emailed right after work is done and can pay them online, really convenient. read more

Outstanding service!!! I have used Head to Head for 5 years. Excellent communication, outstanding customer service and they do great work. Wish everything was this easy! read more

We had head to head come out for a second opinion after another company quoted us "a couple thousand" to "dig around until we figure out what's wrong". Head to head nailed down and fixed the problem within two hours for much less than we expected. Responsive, fast, reliable! Thank you! read more

Great experience. Victor knew his trade and got the job done the same day. I liked how he explained how things worked. Price was fair. These guys are busy so you better schedule a few weeks out. read more

Jeff and his team are true craftsmen, professional, and experts. He found leaks in our system that 2 other sprinkler teams missed - particularly - a large one underground. They also did a terrific job installing an irrigation flowmeter for me, and do really nice PVC work. I won't hire anyone else! read more

I've used Head to Head twice now to help with drainage issues in the back yard and side yard. They are responsive, quick and do a good job. Jeff takes the time to answer questions, explain the work and address any questions. read more

If I could give 0 stars I would. Most unprofessional and rude business owners I've ever seen. The owner even called my number to taunt me and called me out of my name because I called about why an appt time was changed and disagreed with his business partner/wife.l about the information I was given. Zero apologies just confrontation and nasty attitude. This couple wants you to kiss their behind for their screw ups!! DONT DO BUSINESS WITH THEM. GO SOMEWHERE ELSE BUT DONT SPEND YOUR MONEY WITH THEM!! read more

Jeff came out this morning to repair a station that was stuck in the "on" position. He then checked all the stations, replaced the broken heads, then found 2 more things that needed repair and repaired them. He then reset my timer and went thru each station and adjusted the time according to their location I found him to be honest and very efficient. I would recommend him to anyone needing help with their irrigation system read more

This company sent phenomenal employees who figured out my issues, gave me a quote and fixed the work at a fair price in less than 2 hours. Highly recommend them! read more

One of the worst service experiences I've ever had was being a customer of this company. The physical work seemed acceptable, but the communication and service this company provided was so poor from the very beginning that the overall experience was horrible. Honestly, I've had a better service experience and communicated more effectively with what I assumed to be undocumented workers that have worked around the house than I did with the people who work for this company. If I wanted someone to just come fix problems with my irrigation system and nothing more, I would have hired one through Craigslist or outside Home Depot. The business manager didn't clearly explain the pricing and clearly explain the different services that the company offered. The first warning sign was when I called a few weeks ago and told the business manager what services in which I was interested. I wanted to winterize my irrigation system, which I found out from other firms is not really needed in Carrollton, Texas. The individual quoted $75 dollars for the work at the time, and then later after the service was performed I was told it was $85 from the business owner, when he finally, clearly, explained the different types of services offered. When I decided to employ the firm for the work, I spoke to the business manager the evening before. I initially canceled, but I called back a few minutes later to re-establish the appointment. I gave her the gate code to access the system controller and informed her that I would not be available at the home because I would be at work. Anyone with common sense knows that the gate code OPENS and closes the garage. The next morning during my executive board meeting, which includes the CEO, I unexpectedly received an invoice for $90 with the notes reading that I was not at home and didn't answer the phone. I was forced to leave an executive board meeting twice the morning of the appointment because the communication was so bad between the business manager and owner. It was embarrassing to have to go to the bathroom to work on the situation. The owner admitted himself that he didn't fully read his customer notes which contained the gate code. One of the essential skills to running a successful business would be to thoroughly read the customer's notes. What happened in my opinion is that the owner had a temper tantrum because he thought I was a "no call no show" for the appointment so he sent the invoice as a knee jerk reaction. So, do I get to send you an invoice now because you disrupted me from doing my job because of stupidity? The worst part about the whole situation is that the owner blamed me - the customer- for the mishap instead of fully taking responsibility, which he will also mostly like do again when he responds to this review. One of his responses was that he asks all his customers to be able to respond to their phone while getting service. It is unreasonable for some customers to be able to immediately respond to their phone while at work, and if you have that expectation, then that should be communicated to the customer. It was not. Another response was that maybe I should have scheduled the appointment for when I would be at home. First, you were booked until December. Second, that's irrelevant, if I gave you all the information you need, and you just didn't thoroughly read the notes. I know that you stated you have 4,000 customers, but you need to focus on giving great service to customers one at a time. Finally, I don't like the fact that you put me on the spot to make an immediate decision to decide whether to do hundreds of dollars of work because if you had to come back there would be another service charge. Deciding in the bathroom, while a during a very important meeting is being conducted is very inconsiderate. Overall, I just got the "used car salesman" experience from this guy who is focused solely on money. Adding insult to injury, this firm plastered a sticker with the company name and logo onto my house without my approval, which I had to scrape off. That is a violation of personal property and you should ask the homeowner before doing so. Next time I'm going to "Heads Up Sprinkler Co." or "1st Choice Sprinklers" read more

Head to Head Irrigation Systems - Received by email during my board meeting causing me to leave. Invoice basically states to pay them so as to prevent "future problems" - Irrigation Near Me

The entire experience from beginning to end was WONDERFUL! We had some repairs completed, added a couple heads, and replaced a few heads. The employees, the pricing, the completed work, all FANTASTIC! We have found our new sprinkler company! What's even better is this is a small family owned business. Jeff/Shannon have a great team and are worth the call! (Of course we are in summer - the peak season- so it may take a couple weeks for a first time caller.) read more

Head to Head is clearly head and shoulders above the competition. I scheduled an annual checkup with them based on what I saw on my neighborhood Next-door app and I was very impressed with the service. Jeff and his team came out, assessed my system, and kept me very informed in all options and progress made. Jeff has over two decades of experience which was very apparent. He was incredibly professional and efficient. It was really impressive to see how he and his team communicated and worked so well together. I can now see why it took so long to get my appointment. High quality is always in demand. I'm very fortunate to have found my new sprinkler service company. read more

Jeff and his crew brought my system up to date and did a great job. They were quick, professional, good communicators, and know what they are doing. I highly recommend them. read more

This company doesn't need my 5-star review because they've EARNED a bazillion other 5-star reviews already but just in case you were considering another irrigation company- don't do it! Stick with Jeff cause his reputation speaks for itself! We have dealt with our fair share of unreliable and unorganized businesses, from landscapers to contractors, since we bought our home. It was so refreshing to see how this company stands out! Scheduling was easy! Jeff called before his arrival within the early part of the time window and showed up shortly after. First thing we noticed and that my husband commented on what how personable Jeff was, which is not a comment my husband would usually make. He and his assistant ran some tests, diagnosed the issues and provided a quote with several options to meet our budget and prioritize important issues that needed addressed first. Sprinkler systems are not cheap but his prices were way better than I expected and he only uses high quality parts which was evident when he compared our current heads to his and there was a world of difference evident by even a DING DONG like me who knows nothing about irrigation. They were efficient and had our entire broken mess of a sprinkler system up and running within a couple hours! Jeff went above and beyond and gave me a lesson in using our programming system. This wasn't something he replaced so it really was above and beyond! Jeff prides himself in his work and you will see that from the moment you book until the moment he drives away! It's local companies like these that should be the model for many others! Thanks Jeff! read more

Head to Head came out a month or so ago and for an estimate and was able to get the system repaired the same day. We were going to do it ourselves but I'm so glad we didn't. Head to Head was quick and reasonable. They walked me though the changes (a couple lines were moved due to putting in a new patio) before leaving. read more

Once the appointment was done, they were here on time and fixed 2 valves that would no longer close. System is working fine. Friendly staff, and knowledgeable. read more

I called Head to Head to fix a problem that another company couldn't fix. Not only did they help with an interim solution, they alerted me to a much bigger problem in the wiring. I had to have the entire yard rewired. They even installed a new, much needed, system controller. I couldn't be happier, I feel like I had fair, honest service on both occasions. Plus the dogs liked them. That says something about a person! I also like that they email quotes, invoices, appt schedules and reminders. read more

They arrived on time, and fixed my sprinkler leak correctly. I don't like that they charge $50 if you cancel your appointment. Do I get $50 if they show up late? read more

I had recently contacted this company to do some irrigation work for my office. This company was referred to me by one of my clients. The owner came by office to inspect the job and take measurements. He seemed to be a nice young man and knew what he was talking about. Unfortunately, his wife handles all of the communications, quotes, service, monies and paperwork. When dealing with the wife I found her to be rude, disrespectable, conceited, argumentative, interrupted you when speaking and talking over you. This person needs much help and training in communication skills and customer service. In addition, this company wants a big down payment in order to get scheduled and start work. I don't put up big cash downpayments in order to get scheduled and start work when the contractor will have all the work done in one day and will get paid 100 per cent after the job is done. Head to Head Irrigation Systems seems to have their work model upside down. Instead of working with the customer, being flexible and trying to make the customer happy it's you need to fit in our square mold and do everything to make the company happy. I have been in business for 45 years had many employees and serviced 1,500 clients. If any of my employees treated one of my customers like I was treated, they would have been fired on the spot. I would hate to think what kind of treatment I would have received when needing any service or warranty work. I guess they would get to you when they feel like it. read more