TITLE: AN OUTSTANDING RENOVATION EXPERIENCE: LEVEL1®…read more
The Abstract:
We contracted with Level1® to affect a renovation of our kitchen and two (2) bathrooms of our recently re-occupied home (I approached this project with significant of misgivings, as the renovator we had used just prior to our moving in had bungled most of the projects they had performed).
Fortunately, the results provided by Level1® were the absolute opposite of those of their predecessor: THEY WERE ABSOLUTELY FABULOUS, and the process by which they operated instilled confidence and minimized anxiety.
A quick administrative note:
One half of the couple writing this review is a 35+ year Quality Assurance Professional.
The other half of this couple is a 35+ year Mathematics Teacher.
Longevity in both professions require adept ability to determining conforming results.
The Process:
The project replaced the single-sink vanities in each of the bathrooms with double-sink vanities, replaced both of the sheet mirrors with framed mirrors and completely rebuilt the shower bungled by our former project renovator. In addition, it replaced the old-style can lights over the bathing areas with LED can lights, and painted the medicine cabinets to match the vanities.
The renovations to the kitchen replaced the aging Formica® countertops with quartz countertops, replaced the floor tile, updated the backsplashes, replaced the circa 1985 fluorescent overhead lights (x2) with LED can lights, eliminated the circa 1950-style bar blocking the view from the kitchen to the living room, and installed under-cabinet LEDs.
In the process of all these individual actions, were other requirements to support: The cabinets in the kitchen were painted to match the style of the countertops, floor tile and backsplashes; the quartz countertop was installed with a waterfall edge; a pop-up charging station was installed in the counter; a push-button switch for the disposer replaced the wall switch. The wall insulation in the shower replacement was replaced with blown-in foam insulation. Once the big work was complete, the painting and finishing touch-up and final touches were completed.
During this process, the renovators were very careful to cover, wrap and protect our furniture, flooring and possessions. In addition, they were diligent and expeditious in removing the excess detritus that comes from performing renovations, e.g., packaging materials, paint and other residues, replaced sheetrock and insulation, and replaced fixtures.
The Results:
The final results were spectacular. Those familiar with the Kano Quality Model will understand the descriptor of final outcome as a 'DELIGHTER.' We were astounded at how it came together, and how quickly; when we watch renovation shows, it seems that the renovations of a home, with no one living in it, take six (6) weeks. We lived in the house during the time period and the renovations were completed in just under three (3) weeks.
Two (2) additional aspects of this renovation that bear mentioning:
1. Level1® established a text chat for the project, by which we could contact the applicable sub-project and overall project managers. When we had an issue or a question and put it on the chat, it never took more than fifteen minutes to get a manager-level response. When the small but inevitable issues arose and we identified them on the chat, they were remedied expeditiously.
2. It rapidly became apparent that all of the workers and managers that came into our house respected our home and our property; we quickly came to the [ULTIMATELY DEMONSTRATED TO BE CORRECT] conclusion that we could leave the house completely without concern.
We recommend them unconditionally.
