They claim they "specialize in locally made farmhouse tables and benches... customized with your choice of size and finish". We ordered a bench late June. Told it would take "about a week". They even gave us the phone number of the person making the bench if we ever needed to communicate with him. Two weeks later, tried calling to get the status. Neither the store nor the bench maker answers their phone, and they don't return messages. You need to physically go in the store to find out the status.
It is now third week of August, 7 weeks later, and we've visited the store three times to find out the status. Each time we're told that they'll call us when it's ready and made to feel foolish for inquiring. Last time, 3 weeks ago, we were told it'll be there the next day.
Custom furniture is a joke. No follow through or communication. Edit down the street has a person to suggest instead. Check with them. read more