About a year ago we had a basement sump backup for which we called ServiceMaster Advantage of…read moreLafayette. The minor disaster required the carpet of the built-in basement be replaced. Separate crews were assigned to take out the damaged materials. ServiceMaster sent Eddie Diaz to scope the work and explain what would be done. The crew he sent about a week later, to pull out the damaged carpet, asked for entry and spent a good amount of time on the work. But it seems to be much more than assigned work that occupied their time. When they were done they departed quickly and without checking in to show me what they had done. Within a few weeks of their work, I noticed assorted items of thousands of dollars of value--ammunition, vinyl record albums from the 1960s-70s, military uniform items and insignia, CDs, electronics, and other personal property--missing from my office and the nearby closet, neither of which had any damage. I had happened to inventory many items a few weeks before their work and knew well what I had from inventory and electronic receipts, that the items were definitely gone, and that no other people had any access to the areas whence the items disappeared. I compiled a list of what I realized was missing and filed a statement with the Tippecanoe County Sheriff's office a few weeks later, after checking carefully what was missing. The detective investigated the slickie boys whose names they got from ServiceMaster, but the identified boys claimed they were never at my house, and I had no solid proof they were. In the intervening months a few other items are also missing, having not been noticed among the many items in the office area until recently needed. With highly restricted access to the area, those had to disappear the same time as the other property--no other explanation makes sense. Some lessons: Even if very busy on other activities, observe the laborers closely, frequently, randomly, and fully trust none requiring entry to your premises--especially not any low-skill, part-timers who might be unable to gain more reliable employment. So they cannot lie that they never worked at your location, photograph their government issued facial ID and their vehicle--including the license plate--before allowing them entry. Unless it is untrustworthy, any competent business will be certain to have the supervisor come by that day, when the work is done, to ensure it has been performed suitably and honestly. Other contractors do so. For the money paid, the customer has every right to expect the supervisor sending the laborers to be professional and "close the loop." We have installed a security system in the meantime. The multiple cameras would have captured the boys carrying out their stolen property. I will not call upon this business again.

As part of a pole barn restoration, I needed someone to extract my possessions from the rubble and…read moreget them stored properly. I was impressed by the professionalism and attention to detail shown by Servicemaster Advantage. They met their commitments on time, got everything done that I asked for, and worked around a number of external constraints. I was even more impressed because this was a task somewhat outside their norm, but you would have never known so by how well they completed it.

Great team over at Magna-Dry! I had a large area rug that needed washing and drying. They were able…read moreto pick it up within 24 hours and it was clean and dry within a week. Delivered right back to the house and out in place by their team. Overall pricing was great. It was far less than replacement cost would have been for a rug of equal size and quality. Will happily be doing business again with them in the future.

I used Magna-Dry for the first time recently to clean a rug. They offer pickup and drop off…read moreservices which is nice. I had a concern after my rug was cleaned, communicated that to Magna-Dry and, let me tell you, this company knows and practices customer service! They basically bent over backwards to make sure I was happy with my service. I find that rare these days so was pleased with their service. Every person I interacted with at Magna-Dry has been professional and polite. I would use them again.

Tornado Roofing and Remodeling, INC. in Frankfort, IN…read more After being put off by a roofing company for over a year, lots of excuses and a signed work order agreement, in frustration contacted Tornado Roofing. Came out for bid within a couple days, quoted, agreed to start at first mild weather day to replace 1 side of steep farmhouse roof, plus patch and dormer. Less than 2 weeks, (February) came with written contract, did work, wonderful job, cleaned up. I would recommend them repeatedly. Professional, and Excellent job! Thank you! Debbie Hamilton

Asked for full "new house cleaning" of our newly purchased home while I was out on vacation. Came…read moreback two weeks later to find none of the shelves in the house got wiped down to the back, none of the closets were cleaned at all, none of the fans were wiped down, huge dirt pile underneath and behind fridge (specifically asked for this to be cleaned), living room shelves and dirt weren't cleaned, window sills weren't cleaned (specifically asked for), door frames weren't cleaned (specifically asked for), ceiling in kitchen wasn't even touched (told me ceiling to floor cleaning), kitchen cabinets weren't even cleaned properly (paid extra), fridge and stove weren't cleaned properly (paid extra),   Overall this was a half clean and it was definitely not worth the price paid for a full service cleaning in an ALREADY FULLY EMPTY HOME.

As a manager of rental properties, one of the most challenging parts of turnover season is finding…read morea reliable and reasonably-priced cleaning service to prepare a home for a new tenant. Brian came out to the home, did a full walkthrough with me, took detailed notes, and provided a quote based on the property's exact needs. We got a cleaning scheduled, and Libman took care of the rest. I happened to drive by while the crew was there, and noted their well-branded, clean, green company vehicle in the driveway. They had placed a large welcome mat of their own on the front porch while they worked, which I thought was a very nice touch. After they left, I stopped by to review the work done, and I couldn't be happier with the results. Everything is spotless, and I'm ready to welcome new tenants in at the end of this month knowing that they will feel happy with their decision to rent from me. I'll definitely be using Brian's team in the future for my other rental properties. A final note regarding price: Libman is not likely going to be your cheapest option, but I speak from experience when I say that ***you get what you pay for***, especially with cleaning and janitorial services. I've gone the cheap route before, and I have regretted it every time. Libman was reasonable on the price, and I felt it was very fair for the scope of the work being done. If you're looking to have the job done right the first time, consider Libman. Someone who offers to do the same thing for less is likely cutting corners, and you may have to do more work on the back end to get it right. For me and my business, having peace of mind with a high-quality service is worth more than saving a few dollars here and there.

After my basement experienced a septic leak, ServPro was on my property within just a couple hours…read moreof my call. Eddie and Michael were absolutely fantastic! They assessed the damage and immediately began working to get the space dry. They were extremely communicative with me, setting my mind at ease while they worked to figure out what needed to be replaced. They ended up removing my highly-saturated carpet, then adding industrial fans to remove all moisture from the area. They left them overnight, then came back first thing in the morning to check again. Thanks to Eddie and Michael's great work, the basement was surprisingly dry by then! What a fantastic experience, especially considering my initial fear of "everything is ruined!" In addition to their great work, Eddie and Michael were tremendous at explaining what they needed to do, which helped calm my fears. They kept me smiling and laughing throughout the process, which was an unexpected - but greatly appreciated - boost to my morale while dealing with such a stressful issue. I would recommend ServPro for any issues, particularly if you can request Eddie and Michael! They were OUTSTANDING!

where to start, we had a flood in our home, our son used to work for Lafayette, Indiana Serv pro…read moreso, we hired them. biggest mistake I've ever made hiring anyone. I already had the carpet up when they got here. we a have a concrete foundation. so, it was still full of water. The people they sent at first, didn't know anything when asked questions. I had to wait for a few days until Tony, the head guy showed up and he di answer those questions. the equipment they used was super loud, couldnt carry conversation on with my wife for a few days. they took some of the base board off. when the people we hired, went to put the base board back on, we are still missing 2 pieces that we could find. they ripped out a vanity in guest bathroom. insurance didn't want to pay for it so, we faught that . insurance finally paid for vanity but won't pay for the plumbing to put it all back together so, that comes out of wife and I pocket. they broke a small figur my wife had on wall.( they are replacing.) still waiting on our bedding they took to get it cleaned. ( been over couple months now.) when trying to get a flat out answer about how much they would charge to do the painting, flooring, and vanity, couldn't get a straight answer. matter of fact, when meeting with Tony about it a few times, not only couldn't get a straight answer but, when I asked about how much we had for budget for flooring, all he kept saying was," part of the cost from insurance is our cost as well." when asked about the padding for the flooring, " you can just keep that." dude, that's insurance fraud! needless to say, we was done at that oh t and went somewhere else. I would never use serv pro again! never! I also won't recommend them to anyone either.

Great excellent service all the work was detailled and thurough and i would highly recomned them…read morefor all my needs

The plumber from HOME CARE fled. FLED. I'd shown him a toilet where the on/off valve needs to be…read morefixed. The cat box in there was stinky, and I apologized, saying I'd drag it outside. He also checked a clogged toilet, in a bathroom that I haven't been able to keep pristine. Then? He said he had to go to his truck to work up an estimate. After waiting on him for 25 minutes, I saw that he'd just GONE. I called HQ: they said he he'd called them, saying he 'FELT LIKE VOMITING'. OK, fair enough, I am disabled and can't keep the house as I'd like. but to just FLEE?? With not a WORD??? HQ guy said they're a new company, and still working on "customer relations' issues. He was embarrassed, and I am livid. All the guy had to do was tell me he was leaving, and why. I'd have understood, esp with the stinky cat box bathroom. But to just LEAVE without telling me?? NOT good customer relations, guys. And HQ not calling me to tell me he'd vanished, leaving me to look like a dork with a stinky bathroom? A stinky house? NOT GOOD. Not good at all.

I have used Anderson Plumbing twice since buying my first home. The first visit I needed a new hose…read morebib in the back of my house. The plumber used shark bite style connectors, but didn't secure it to the structure of the house so it slopped around. The next call was to repair an upstairs shower drain. Two men showed up. I had already cut a small section of the ceiling below to assess what happened. The used a Wingtite Shower Drain Replacement, which installs entirely from the top. The older of the two then said there wasn't enough room to build a p-trap. He said he could do 1" pipe and it would fit between the floors. When he finished the p-trap was completely below the plane of the ceilings drywall. I told him this was unacceptable. He rebuilt it, but we still had to shave a significant amount of drywall from the ceiling patch. I would NOT recommend Anderson Plumbing

We have unfortunately had to call Anderson plumbing to correct issues with our new home constructed…read more3 years ago. They have always responded quickly and have someone out within a day or two. This latest call was concerning our sump pump and that ie was running continuously but it was intermittent - Norbert came out the next day, and spent a considerable amount of time diagnosing the issue and getting it replicate the problem. He was not only able to fix it simply, he correct another issue (loud pump operation) by thoroughly cleaning the sump pit- he saved is considerable money and frustration. Highly recommend Anderson. May cost more on first view, but well worth the service call fee.

Our entire roof needed replacement after a storm moved through! We called Knox and they arrived a…read morefew days later, gave us a few different estimates. We weren't sure what to expect but were pleasantly surprised! We went to their office early the following week, chose our roofing material and gutters. Once our insurance completed their part, the entire process was completed within a few weeks. The Knox crew arrived early in the morning and the new roof was installed within about 6 hours!!! We were totally impressed. Our gutter system was installed a few days later. The crews were professional and very efficient! Highly recommended roofing services!

We had Knox replace our siding and shutters. Choosing Knox was easy. First their quote was the…read morelowest. Second, Drew went above and beyond when he came out to review our needs. During the siding process, the communication was excellent. (Eric was particularly helpful.) We are very happy with the finished product and are thinking about having Knox replace our roof next! (Yes, I live in Missouri. This is the home I grew up in. My brother lives there, but we co-own.)