Despite the fact that this is a neighborhood location with a far smaller selection of vehicles as…read morecompared to the large airport lots, I have always rent my cars from this location. There are many reasons why I do this (and I've done this at least a dozen times). When I come to Chicago, I often do not need a car for the first several days of my trip, so I don't need to rent from the airport shortly after arrival. However, even if I did need to have a car from the the outset, I would probably opt to take Lyft or Uber from O'Hare to Naperville. Why? Because unlike the airport lots, which charge all sorts of taxes and concession recovery fees that add about 60% to the base rental rates, at this location the added fees come to less than 10%. Also, because this is a small location, service has always been very quick. And as soon as your paperwork is settled, they pull the car right up to the front, so all you have to do is step out the door and into your waiting car. There are some drawbacks, of course. If you walk into this location without a reservation, it is possible that there may be a very limited selection - or even no cars at all. Also, you will be limited in what you can rent. With some advance planning, however, you can avoid these pitfalls. I always come here with a reservation, and there has always been a car for me. Sometimes I even luck out by getting a upgrade to an SUV or minivan (yes, for me a minivan is an upgrade).

I rented a vehicle from this National location 6/23 at 1pm. I drove it up to Fond du Lac Wisconsin…read morefor work, was there for two days and then tried driving back on 6/25 just after 11am. 20 minutes into my drive, while on the highway doing 70mph, the car lurched and then the dashboard lit up showing the vehicle was overheating. I popped the hood and come to find there is basically no oil in the brand new vehicle. They were unable to get a tow truck to me quickly stating it would be 2 hours from when they were first notified of this issue and given an address for the driver to meet me at. I then drove roughly 3-4 miles from where I was at to West Bend only to find that the Enterprise is no longer there, luckily the car salesman directed me to where the new spot was 1.5 miles down the road. Since this occurred, I have had no response from the branch on how to rectify this issue and ensure other customers are not put into a dangerous situation due to their gross negligence. This also caused me to miss several scheduled work meetings that I traveled to up from the Dallas area. Terrible service on the vehicles by them and even worse customer service after the incident occurred. I would not recommend this location to anyone.

The service at this location is impeccable. They answered all my questions and concerns right away;…read morethey answered anytime I called and true to their slogan were willing to pick me up and take me home. Special mention to Lucas and Jesse who are very friendly, professional, and very polite. Highly recommend.

Rented the most disgusting minivan from here while our main vehicle was being repaired. Minivan had…read morenot been cleaned between rentals and had food and sticky residue all over the back. There was damage on the outside visible and noted by employee. My husband took a video of exterior as we always do for proof. Fast forward to after we dropped the car off (in better and cleaner condition that we rented it in) they claimed we dented the exterior. My husband showed the manager the video with proof it was there when we rented it. They agreed. A month later we received a hefty bill for damages to vehicle from corporate Enterprise. We are obviously disputing that as well, but you have lost an Enterprise customer thats for sure. What a bunch of scammers.

Great customer service clean car!!! Friendly employees went…read morethe xtra mile to help me get the best price for my rental. Great experience not like some or the other rental places I have used before!!!

Cars in terrible shape. Rented a car and when I got there, I was told they only had a larger one…read moreand would charge me a higher rate. (Online said they had the car I rented, why would I be penalized to pay more?) The "upgrade" came with cigarette burns and stained sheets. I kept trying to get the owner/manager out to see the terrible shape and he kept saying that it was fine and take a video. Upon returning, he charged me $250 cleaning fee for dog hair that could be removed with a car vac. He said it had to "Go in" to be specially cleaned and wouldn't be able to be rented for a month. (Is he this stupid or does he think I am?) Rent anywhere beside here!

Quick note about this place. I picked up car on a Friday…read morelast week before thanksgiving Jessica took care of me. Never have I felt so comfortable. Very nice girl. Gave me a larger car then I had reserved. When I brought the car back after a misunderstanding with Another employee Matt. He handled the situation and handled it the way I being in customer service would have taken care of it. Always try and remember The costumer is usually right. Always try and have the customer leave with a smile. And Matt accomplished that. Thank you Matt I would definitely be back here. More cars to pick from too then Warrenville Sincerely GWalsh

If I could give them a zero I would. People hang up on phone with you and told them I be coming in…read moresince I had confirm email and they said there no car anywear else. I ask about Lombard Villa park and other they say no car we sold out we have more in 3 days. Just wanna upset how they said no car and how I got hung up on phone.

Could not have asked for a better experience! I went to Gary…read moreAuto Body because I know it has been in business for a long time, so I assumed they were good. Well I was right. I backed into a pole and pushed out my bumper.The owner Don,(nicest guy ever) came out to give me an estimate. But instead fixed my bumper right there and didnt charge a penny. I can certainly see why they have been in business so long. Thank you Don. Hopefully I won't need you again but if I do I will definitely come to you. MaryBeth Datavs

I had an excellent experience with Don and Holly at Gary Auto Body! I took my Honda Pilot in and…read morefrom start to finish in helping me with my car, the service, kindness and quality was First class. Don and Holly were both very knowledgeable and went above and beyond. Thank you!! I had 2 people recommend Gary Auto Body and now I'll do the same! Thanks for being like family

This location provides exceptional customer service. Owner/manager is personable and professional…read more He helped get a left-behind item mailed back to us despite his many other responsibilities on a busy day.

Over the past two weeks I was in need of a rental car on two separate…read more occasions due to family emergency. On a Sunday, with less than an hour before closing, I was able to make contact with this location and speak to Kenny and explain my urgent needs. Within arriving at this facility 30 minutes later Kenny had all the paperwork prepared and my ability to hit the road without delay. I returned the vehicle four days later and explained my need to rent again the day after Christmas. Kenny explained to book online to ensure a vehicle would be available due to the holiday turnaround time. I received a phone call from Kenny at 0900 the morning of the rental informing me that he had the vehicle ready for pick up on the lot.

Avoid this location at all costs. I had a horrible experience at this location. I had a…read morereservation for 8:00am and after waiting 30 minutes there was still NO ONE at this location. The door is locked. Meanwhile I had all my luggage outside on the sidewalk. I decided to call the number on their door.. I spoke to a rep called Michelle. She said it can be a few hours for someone to be at the location, she could not confirm whether someone would be at this location or not. Avoid this location at all costs.

These guys are miracle workers! Missed my pick up day, went…read morein the following morning on 4th of July weekend, all cars were booked They worked some magic and found a car for me! I picked Hertz because they had better prices than anyone else, with what they did for me today, I will not only making Hertz the only rental car company I will use, I will tell any and every one I know to only use hertz! LETS GO indeed!

Terrible location. Allowed me to book online for a specific car at this location with a car seat…read more Just for them to call me telling me they don't have that vehicle and trying to upsell me on a more expensive car. No accommodation. And at the end, they say "oh by the way we also don't have a car seat. Thanks for nothing. Never use this location.

I am happy to say I had no issues at all at Hertz. I realize I'm a lucky one because there is an…read moreinsane shortage of rentals right now, but it all worked well for me. I flew into O'Hare but ended up renting all the way in Glendale Heights. Renting in Glendale Heights vs O'Hare made a $500 difference in the rental. No I am not kidding. That is how nuts rentals are right now. I have great friends who took me to/from the airport each way so it didn't end up being a huge hassle. The guy working the front desk was friendly, quick, easy to work with and personable. Getting through the check in process was very fast but waiting for the rental took a bit of time. I think I waited ~20 minutes after checking in for the car to come back from an oil change. It was freshly washed though, so that was nice. I don't think they checked the car thoroughly before handing it off to me because I found a Reese's Peanut Butter Cups wrapper between the seats (it was hidden but grossed me out & made me hungry at the same time when I found it). Plus, there were some fishing hooks hooked into the trunk which my friend was able to pry off. Returning the car was even more simple, just returned the keys and I was good to go! Was my experience perfect? No, but it wasn't bad in any way and I would recommend and rent from this location again.

A long time ago Seinfeld show accurately described and predicted how rental car companies work…read more "They know how to take a reservation but not how to hold one". Their policies in fine print are excruciatingly complex and it's never in your favor. Want a nice luxury sedan too bad you had a reservation and paid in advance we don't have one and don't care. Was stuck an hour on the telephone to get my money refunded for the econo box they downgraded me to while the npc just sat there on his phone watching Tik Tok videos. Note: The car was the worst part of our trip which was cross country. Please don't make the mistake I made since I was in a hurry to get out of this hole; Gave us a half tank of gas but expect you to pay for full on return. Please get it in writing how much gas was in the tank. A Gold member does not mean anything nor you get anything beneficial from them. Its a worse experience than shady dealerships but at least you know what you are getting into from them. Sadly Hertz mission statement should now be "To be the lowest quality, highest cost and most painful customer service rental company in every market we serve, we only create value for our shareholders."