My current Hair stylist moved her salon to Prosper so I wanted to find a stylist local to the Lewisville/Flower Mound area. I did a search and came across the Hayden Hair Studio in Flower Mound. I saw Skylar Olsen's work on the FB page as well as her IG page and liked what I saw and scheduled an appointment with her for a cut and color package for $171.00, assuming this package would include a cut, highlights and grey coverage. I arrived for my appointment on Friday at 3:30 and immediately did not feel welcomed from the moment Skylar approached me. She simply asked me to have a seat and wasn't engaging at all. I had to start the conversation and show her pictures of what I wanted to achieve with my hair which was to add additional blonde highlights to the darker areas. She immediately stated quite abruptly, "I don't have time for that today and will have to do that on your next visit". I told her that I had assumed the package I chose would include highlights and she said no but I can do some blending for you today. So with that, she proceeded to the process. The pictures that I showed her included brighter blonde highlights framing the face which is referred to as a "money piece" and she stated she could do that at this visit. I have to add that when I walked in I had more blonde in my hair than when I walked out (assuming this is because she toned the hair twice) and did not get the "money piece" either. I didn't fully notice this until I got in my car and in natural lighting. I will say that the blending she did was good and was pleased with it. She cut my hair and we discussed texturizing it to avoid heaviness on the ends. She did some light texturizing. It seemed to be okay, as far as I could tell. Before I continue, I need to add that during the entire time of my visit Skylar made no attempt to initiate conversation. It was very awkward. She scheduled a second appointment in eight weeks for grey coverage and the highlights. I paid and walked out of the salon. I did walk back in and told her that from time to time I see Facebook posts from women looking for a local hair stylist and if she minded if I recommended her (I regret this in hindsight). Here is what she replied back, "only if you promise not to send me any "crazies". Wow! That took me back and I was not expecting that. As I got into my car, I thought to myself "how will I know if I become a "crazy"? And what does that mean anyway? Once home and in my own mirror I began to further examine my hair. As you know we have to live in our hair a minute after a salon visit to fully see the results. I did notice the ends were in fact still thick and heavy and required more texturizing. I didn't want to wait eight weeks until my next appointment and pay for another hair cut. I knew Skylar had left for the day so I waited until the next day which was Saturday and called the salon at noon and asked for Skylar. The lady who answered stated she was currently with a client and she could have her call me back. I gave her my name and number and waited. I never heard from her. Assuming she may have been very busy on a Saturday and knowing they are closed on Monday, I waited until Tuesday. But, still no returned call. I should have called back but after my experience in her chair I was beginning to wonder if no return call was her way of telling me she didn't want me back in her chair. Something just felt off. I decided to blow it off and wait until my next appointment to address the issue and hoped this one would go better than the first. I believe in second chances. Fast forward 8 weeks later, I received a text message from the salon 3 days prior to my appointment to confirm, which I did. Then another text one day prior to confirm, which I did. My appointment was scheduled at 10am on a Saturday morning and I was up bright and early anticipating the appointment to get the highlights that I had long awaited for. I happened to check my phone at 8:30 and see a text message from Skylar. It read as follows "Hi Denise this is Skylar from Hayden Hair. I have been up all night with a stomach bug and need to reschedule, I can either send you the link to reschedule online or if you call the salon our receptionist will help find a spot for you!" While I appreciated the heads up and felt bad that she was allegedly sick, I would also have expected some sort of recognition or apology for the inconvenience after waiting eight weeks. That is simply a professional courtesy. To be fully honest, I wanted to believe that she was in fact sick however, taking into account all that had previously transpired, I was not that surprised the appointment was not going to happen.
I cannot speak to the professionalism of the other stylists but would highly recommend that you think twice before scheduling any services with Skylar Olsen. I gave the review 2 stars instead of 1 since I was happy with her blending technique. read more