The staff at this store is outstanding and their customer service efforts are above what I have…read moreexperienced in other T-Mobile outlets on Oahu. I came here once to have my cracked screen protector replaced and liked it so much I take the extra drive from Waipahu to come here because I know I will be treated well. They not only respond and fix the issue that you came in for but also give advice on related matters. The store culture should be passed on to the other T-Mobile outlets on Oahu.

My husband had to trade in his phone for our $300 discount. The wait was about 20 minutes. They had…read morefour people working the floor. They took his name and put him on a wait list. They called his name when it was his turn. They asked for his info. They turned on the phone and checked that everything was ok. They also took out the chip in his phone and collected it. They told him that he got his $300 credit and how much our new monthly bill will be. We're on the 24 month plan to pay off our phones. The lady that helped us was nice and knowledgeable.

Great service: clean and quick! Responded immediately and did the job that day After a Costco…read moreinstallation got postponed twice! Recommended for tv install/ mount professional.

Bought a second hand stereo system hooked it up no sound. Called these guys to check it out told…read morethem everything I did and went through the set up to see if they could help me. They checked through everything I did they said everything looked right. They called in their master tech, he came in with a condescending tone he questioned me about my system and how I wanted the system to run. The master tech unplugged some wires and said the receiver is broke and he can't do anything else about it. They charged me $224 for that. So I was sold a broken receiver for $380 and $224 to confirm it was broken, a $604 dollar loss. They said , "call us when you get a new receiver." I asked, will you install it for what I paid today? Thinking since he was charging me for an install but did really install anything. He was like no, I will charge you again.

Love the convenience…read more.. Sincei was given a Shopping list to Costco as they gave their discounted sale going on and was in the area ad decided to give them a peek since I've had something on my mind. I've recently upgraded my iPhone and did it mostly through Apple versus t-mobile this time around and have canceled some services to minimize the usage that I've been paying and don't really have the patience to see it being process and just had a few questions which they did answer with ease. Just the customer service they provide is always so helpful which I appreciate. Thank you!

Babar helped me today on getting a new iPhone he was pleasant informative patient. I wasn't rushed…read moreor pushed in any way Babar was very professional also his manager Kalani so sweet the staff there is all really great I had to drive there from Mililani cause costco waipio no longer has Tmobile But after dealing with Babar it was worth the drive. The staff there are real an asset to Tmobile great job Thank you and mahalo

I give this location 5-stars and a "double half-shaka"…read more I walked into this store expecting the standard treatment from a mall based cell provider shop. The store was light, bright and clean. The temperature was very comfortable, not too cold. The atmosphere was upbeat and customers were coming and going. Lots of positive vibes and happy customers at this location. All of the employees that I interacted with were very pleasant, friendly, professional and helpful. "Tim P." went above and beyond to provide stellar customer service and take care of all of my fairly complex requests... (open a new business account, port a line over from Verizon into that new account and then migrate 8 other lines from my personal account into that business account, pay off four phones and then order 4 more) the entire process took a while, but Tim stuck it out and got it done, even working with Verizon to avoid any errors in the line being ported over, and while carefully guiding me along the way to make sure I made the best decisions and captured all of the discounts and credits that were available to me. I am pretty sure he worked right through his lunch to take care of me. In contrast, on this visit to the mall, I also stopped by the Verizon store to get information about business lines. The store was empty - dead - with one sleepy guy working in there - his fingernails were all chewed up, on each and every finger - like down to bleeding kine... was gross. Verizon couldn't help me or themselves, the guy couldn't get his computer to work, I wasted an hour while the little wheel was spinning on his computer... waiting to see if he could get somewhere. Failure. He recommended I call Verizon customer support - they wasted my time for another hour. At one point the guy almost had it done and then asked to put me on hold... the phone started ringing and I suddenly was talking to a new person who knew nothing about what we had been working on for the previous 25 minutes... I got to start over from scratch with a new person, re-explain everything and provide all the required information all over again. Yay for me! In this day and age every cell provider has pretty much the same service, very similar promotions and incentives, especially around new product launches (like right now: iPhone preorder week). The biggest differentiator are the people; this T-Mobile location has some great people. Tim was extremely knowledgeable about all things T-Mobile, both technical and billing. Do yourself a favor and ask for Tim if you visit this location.

Yelp, please add 0-star if possible. The store manager, Sarah, is extremely rude and…read moreunprofessional. And doesn't deserve 1-star should be 0-star. We've been paying for T-Mobile's 360-protection for almost a year due to an accident and unintentional reason. My son's phone got damaged, and when we visited the store to inquire about repair or replacement, Sarah turned us down. She suggested going to the Apple Store instead. I decided to go online through T-Mobile and found out that you can open and file a claim. I was really disappointed with the lack of support, customer service, and knowledge I received. Please be warned and avoid doing business with this location at all costs.

If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

Great resource for low voltage contractors, fiber, and networks.read more

From the owner: Honolulu Network Cabling and Fiber Optic offers data & voice cabling and network services for…read morecommercial and industrial customers throughout Hawaii. Our telecommunications technicians and contractor's services include, Cat5-Cat5e-Cat6 Cable Installation Fiber Optic Cabling, Termination, and Testing Business Telephone Systems - VOIP (Voice Over IP) Commercial Wireless Network Solutions - Point to Point Wireless Server Room Projects- Build, Clean Up, Relocate, etc Security- IP Cameras, CCTV, Video Surveillance Dmarc Extensions - Cut Overs - Technicians Available Honolulu Network Cabling and Fiber Optic is proud to offer voice and data cabling and telecommunications services to commercial customers throughout Honolulu, Hawaii Kai, Waikiki, Kaimuki, Kailua, Kaneohe, Ewa, Aiea, Pearl City, Mililani, Waipio, Pearl Harbor and surrounding areas.

Thank you Ray for your service you are always there when we need help also helping us with our new…read morephones. Number one prepaid phone company.

From the owner: We travel! We are a Mobile Wholesaler, providing…read moreWireless Service & Data Plan °Activations/Port-Ins/Recharges for: ¤ T-Mobile, ULTRA Mobile, Surf USA Mobile, Rivertel & BOOM! Mobile. °Recharges (ONLY) for: ¤ Lycamobile, Verizon, AT&T & H2O, BOSS Revolution, Gen Mobile, Liberty, Red Pocket, SIMPLE Mobile, Safe Link, SIN Pin, TOTAL Wireless, TECEL, Tracfone, NET10 & GoSmart: °Recharges (ONLY) °Activations/Recharges ¤ Unidata (Wi-Fi - Hot Spots) available. We specialize in Prepaid & PRELOADED Wireless Plans (Our PRELOADED $30 BOOM! Mobile w/10GB product is found in most ABC Stores in Waikiki, Ko'olina & Mau'i - ONLY). BYOP (Bring your own Phone [Unlocked]); we provide honest Services and ongoing consultations with your Cellular Plans, always focused on saving you money throughout our relationship! Please Text or Call for a Free Consultation on your Wireless Plan needs. Retailers are welcome. We are Veteran Owned, and Local!

Horrible service. There was a person standing asking for name and reason for visit but she never…read moregreeted me or even bothered to ask me my name or reason for coming in. Spent the next 10 mins browsing and then she proceeded on doing something else...still not engaging with me. I left..I'll take my business elsewhere.

This T-Mobile does a really great job at quickly acknowledging guests and assisting people they are…read morepretty busy but they move thru appointments and walk ins really well. I couldn't give the 5 stars because not all issues are resolved sometimes it takes Repeated visits for the same thing but it may be a T mobile issue not necessarily this store.

The technicians had to come to my classroom to test the internet. They were really polite,…read moreprofessional, and answered all my questions. Their work space was actually cleaner after they left! Thanks guys