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    Services - Hawaiian Telcom

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    T-Mobile

    T-Mobile

    (28 reviews)

    $$

    I give this location 5-stars and a "double half-shaka"…read more I walked into this store expecting the standard treatment from a mall based cell provider shop. The store was light, bright and clean. The temperature was very comfortable, not too cold. The atmosphere was upbeat and customers were coming and going. Lots of positive vibes and happy customers at this location. All of the employees that I interacted with were very pleasant, friendly, professional and helpful. "Tim P." went above and beyond to provide stellar customer service and take care of all of my fairly complex requests... (open a new business account, port a line over from Verizon into that new account and then migrate 8 other lines from my personal account into that business account, pay off four phones and then order 4 more) the entire process took a while, but Tim stuck it out and got it done, even working with Verizon to avoid any errors in the line being ported over, and while carefully guiding me along the way to make sure I made the best decisions and captured all of the discounts and credits that were available to me. I am pretty sure he worked right through his lunch to take care of me. In contrast, on this visit to the mall, I also stopped by the Verizon store to get information about business lines. The store was empty - dead - with one sleepy guy working in there - his fingernails were all chewed up, on each and every finger - like down to bleeding kine... was gross. Verizon couldn't help me or themselves, the guy couldn't get his computer to work, I wasted an hour while the little wheel was spinning on his computer... waiting to see if he could get somewhere. Failure. He recommended I call Verizon customer support - they wasted my time for another hour. At one point the guy almost had it done and then asked to put me on hold... the phone started ringing and I suddenly was talking to a new person who knew nothing about what we had been working on for the previous 25 minutes... I got to start over from scratch with a new person, re-explain everything and provide all the required information all over again. Yay for me! In this day and age every cell provider has pretty much the same service, very similar promotions and incentives, especially around new product launches (like right now: iPhone preorder week). The biggest differentiator are the people; this T-Mobile location has some great people. Tim was extremely knowledgeable about all things T-Mobile, both technical and billing. Do yourself a favor and ask for Tim if you visit this location.

    Yelp, please add 0-star if possible. The store manager, Sarah, is extremely rude and…read moreunprofessional. And doesn't deserve 1-star should be 0-star. We've been paying for T-Mobile's 360-protection for almost a year due to an accident and unintentional reason. My son's phone got damaged, and when we visited the store to inquire about repair or replacement, Sarah turned us down. She suggested going to the Apple Store instead. I decided to go online through T-Mobile and found out that you can open and file a claim. I was really disappointed with the lack of support, customer service, and knowledge I received. Please be warned and avoid doing business with this location at all costs.

    Servpac - Disaster Recovery Office Space at Servpac's MTP Data Center in Mililani

    Servpac

    (15 reviews)

    Kalihi

    If I could rate this company with zero I would. DO NOT ENGAGE with this company. Run away. They…read moretalk a good story but implementation and service is the worst I have experienced in 30 years in business. The call the center is in the Philippines. When you need local help you need to go through layers of "so-called" offsite help. When you need a tech to be onsite especially when doing the cutover. They told us you can do it yourselves. That didn't work and now they are sending a tech over since our phone service still doesn't work when we asked several times for a tech to be onsite. It has taken us over a month from porting to still not having phone service. Their solution is that you have to buy more services which then takes LONGER to implement. I get companies are enamored with saving money with outsourcing, but at the end you end up losing clients with the crappy service. Wake up ServPac. We are trying to help local companies, but you need to step it up!

    Be careful before you make a contract with this company. In the terms of agreement it looks like a…read more3 year deal. It's actually written in big letters, but it says 5 years in a smaller letter font in the order sheet. After 4 years in their contract, we had to cut costs during this hard pandemic situation and we are down sizing and wanted to terminate the contract. But they are still asking an early termination fee over $1800. No other communication company recently is asking for a 5 year contract. It's sad... In addition, they raised the monthly fee from $136.07 on the contract to $146.31 without any notice. It is automatic pay from my checking account, so nothing I can do.

    Hawaiian Telcom - telecommunications - Updated May 2026

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