We are new to using oxygen and had a difficult experience with a previous company, which included…read moremultiple equipment swaps due to malfunctions. Brandon was the first employee who truly stood out--he greeted us warmly, introduced himself, and treated both my mother and me with respect. He was kind, knowledgeable, and took time to answer all of our questions. The information and manual he provided were incredibly helpful. Brandon made a stressful situation much easier, and his customer service was outstanding.

Highway robbery. After knee replacement surgery, at the surgery center, I was given a walker that…read morewas too tall for me. (That's a whole other story.) I found this out at inpatient rehab when my physical therapist pointed it out. He loaned me a junior walker to use at the facility. I ended up being ready to go home before the planned two weeks. I could not be discharged without the proper sized walker. I looked at all the places I could think of. If they actually had junior walkers, they were out of stock. The average price was less than $50. So the facility hooked me up with Stat Medical. To their credit, they got right back to me. I appreciate that. They could deliver a junior walker the next day. I figured it would be around $100. Nope. Boy, was I off. It was $170 plus tax! I took them to task on this, asking why it cost so much. There was no clear, believable explanation. But I was over a barrel and bought it. The guy delivers it the next day. He was going to leave it, but I made him open it up, adjust it properly, and remove the packaging. I found out too late that I could have gotten the same thing from another supply company for $86, delivered. I won't use this rip-off company again.

Truly and honestly the only way for you to really get my frustration is to take you through my…read moreordeal. Luckily it ends with a very nice gesture from an unlikely person. So I guess we all get our happy ending after all. In order to ensure the youth of Hawaii live a long and healthy life, every year I borrow a health kit from the DOE. It comes with about 36 glass test tubes that use something that looks like crisco to show how much fat is in typical foods. While teaching the students about fat using the test tubes, I, of course, break one. Fast forward to finding Hawaii Chemical and Scientific. I came around 12:40 and that is totally my bad because they have lunch till 1pm. This is after I drove past the building and I can't turn around because it's a one way street which meant I had to drive an extra mile or so to circle back around. I noticed their hours are only weekdays from 7:30-2:30 which aren't exactly friendly to employed folks. So basically I can only come here on my holiday. I sat and waited and a guy comes by and starts chatting my ear off. I am civil but not exactly friendly. While I wait, I take pictures, and basically jazz up their Yelp page. When they open, I walk in and notice a sign that is posted knee height that says customers can not come past this point. Well, it's kind of an L shape so I figure where the merchandise display is located is safe. Well, the older man says something really sarcastic such as, "It's fine, I guess you no one has eyes down there." Well, hey. It's not clear if I can't go past the counter where the sign is into the employee space or wherever your crazy sign is referring to. Clearly only you know where that space is. Turns out customers do not wait at the counter, they wait at his desk. Odd shop. So the chatty dude lets me go first, I pull out the broken test tube and tell him I need to replace it. He shows me two test tubes they have. Then he goes on some really irritated speech about how you get a receipt, you provide government issued ID, no returns, no exchanges, blah blah blah. Basically he won't sell me the tube because I need to make a $10 minimum cash transaction. The chatty dude very generously tells me I can add it to his bill. I happily give the fellow customer money. He tells me they made that rule because cocaine addicts were coming in to buy test tubes. Well now I'm torn, I'm touched the customer is helping me out and very much offended the store won't help me right a wrong and help the children of Hawaii. And do I really look like a drug addict? Whatever the case, the store got my business, the other customer actually made some money because I didn't have exact change and I got my test tube. They lived happily ever after!

A Business that's been in Hawaii for a long time. The people there are very helpful and have always…read morebeen good to me I go there to buy Sodium Thiosulfate to dechlorinate my water for my Koi I get it in a big 5 Gallon bucket! that's quite a lot. I can't quite remember though as it is a bit hazy on the details and the ingredients for my Jeckle and Hyde formula but I tend to think I've gotten it from here :-) Parking is just a few stalls but has never been a problem as they usually don't have too many Mad Scientist coming by to purchase their Stuff. (I guess most of them get it delivered) You can also get your Beakers and glassware from here for you fellow mad scientists as you know once you drink your concoction for some reason all your glassware gets smashed... I wonder why? strange oh well at least you can get it replaced. Yup I recommend Hawaii Chemical & Scientific

I am pleased to know this company who has been helpful to me. A great company to work with in…read moreachieving a good scooter for my medical reasons. They've helped by communicating with me in every way up until the day I got my scooter, wow! Very good company and I'd recommend to anyone who needs medical scooter or other supplies too! Thank you Tens Unlimited for everything! I give 5 Stars to the best company! Update: The scooter battery just doesn't slide into the frame body of scooter. It shows a space in between, is that how it's supposed to be? I've called them about the problem but somehow, they tell me to call a technician, wow! Not happy

After dealing with repeated breakdowns and poor massages from our previous massage chair that we…read moredecided to invest in, it was time for a replacement. That's when we found Health Korea. The manager, Sinae Lee was extremely helpful, patient, and never pressured us while we tested three different models, all priced much lower than our previous chair. We eventually chose one of their higher end models and could not be happier. Chris quickly scheduled delivery and handled the delivery and setup himself. He explained all the features, cleaned everything up, and even removed all the boxes. The chair gives an amazing massage and hits all the right spots. With a great price range, a 3 year warranty, and labor and parts available on island, this company is a winner. Highly recommend!

I've walked into the store about 3 times as I was interested in buying anew massage chair. Each…read moretime I was greeted and service was pleasant. My old one was slowly dying, but was still working. The last 3rd time I went in... last week, I decided to make my purchase. Again, service was great and my new Tini" massage chair was delivered today! Communication and scheduling was great! Delivery was earlier than expected and worked out for me! I'm enjoying a massage right now! Chris delivered "my" new chair and explained everything to me... so easy!!! Love it! Cost was very reasonable to me...

My mom liked this system, (I think she used it for her parents). They were great! It called me on…read morethe mainland to alert me and her contacts locally, whatever you set it to do. I then came back to HNL. I would say this was very important to communicate her need for more care as time went on. Billing and returning items went smoothly as I returned the equipment, necklace at different times. (P.S. the cat tripped the alarm at the house while we were at ER., so we put a plastic cover over it that was available.)

What a terrible company to do business again. Their customer service is terrible. It doesn't matter…read morehow much you spend on your car from them, their service department is awful. They don't return calls. You have to go in in person only to be offended by service staff (or a lack thereof) to schedule an appointment. And once you finally get your appointment the problems won't be fixed, they will simply tell you they had to order parts and reschedule you for weeks down the line. This has been a repetitive issue, not a one time thing. Read their reviews THAT THEY DIDN'T WRITE IN HOUSE. Their actual customers hate the experiences they have with velocity.

Their sales staff are nice enough. Once you purchase your vehicle and need service, things really…read morego downhill. Their service department is horrible. Unresponsive, could care less, and you have to wait months for an appointment. My car is new and still under warranty! This was my first experience with Velocity.... and my last!

I was reccommended here by my colleague. I went in for an eye exam since it had been about 13…read moremonths and also scheduled a fitting/consultation and estimate for a new pair of glasses. From start to finish, everything was smooth and stress-free. The environment was very clean, organized, and sanitary, which I really appreciated. What truly made the experience stand out, though, was the staff. Everyone was knowledgeable, professional, and efficient. Carlene Ozaki-Morishige & Janet pulled several options, gave honest input, and went above and beyond to help me find a pair I was 100% happy with. Thank you to the entire team for such an excellent experience.

Don't go here for a lens swap. They messed up my prescription and broke my frames. I want to…read moresupport local small business but the prices and service at the corporate store are vastly superior. Maybe KFE is okay if you are buying a new pair from them since the manufacturer does all the work, but make sure the high-tech eye exam machines are functional if you go in for an exam. That's what you're paying for it, after all.

We were staying at the Hale Koa over the weekend and we decided to rent a wheelchair for one day…read morefor my mother who has trouble walking. It was very last minute and Danny made every accommodation for us. And even dropped it off at the bell desk. It was affordable, convenient, and Danny is just the nicest guy. I highly recommend this location.

Danny provided a wonderful service with the wheelchair rental. We made many last minute changes to…read moreour plans but he was always accommodating, understanding and patient, which we very much appreciated. He was available for both delivery and pickup within 30 minutes of us making the phone call, and the rental was an affordable $60 for 3 days of renting. We really appreciated how easy it was to get a wheelchair, and the wheelchair helped us really enjoy the remainder of our vacation after our friend broke her ankle. Thank you, Danny!