Sales lady did not understand me when I asked her for a rental wheelchair not a purchase. So me and…read moremy husband left that store and she is the only one we saw working there. I wouldn't recommend rental services.

Sign says they closed at 5. I showed up today at 4:50 pm and store was closed. I was told on the…read morephone prior to going down that they close at 5. I was in need of calmoseptine for my Sister, who unfortunately is in the hospital right now. I was disappointed by this

Great service. Helped us get the accessory that we forgot to bring during vacation. JT helped out…read moreeven without the appointment. Truly appreciated.

Started my CPAP journey and they gave me my machine. After about 3 months of use, I came back for…read moresome questions about my product and a supply refill and JT was great at answering all my questions and concerns regarding my machine!!! He was very patient, knowledgeable and professional about the whole experience!! Like I said, I've just been a recent CPAP user but I definitely sleep better with the use of my machine and the folks over at Coastal Medical Supply are amazing!!! Thank you again JT for the fantastic experience I had today!!! See you guys in a few months!!!

Super fast service. 10/10 customer care provided over the phone. Their 24-hour hotline is the real…read moredeal.

Mahalo Calico Faatea with Kokua Medical for the great service! Calico quickly set up my best…read morefriend's hospital bed and walked us through how to work it within minutes. Super grateful that she can rest comfortably at home now.

We are new to using oxygen and had a difficult experience with a previous company, which included…read moremultiple equipment swaps due to malfunctions. Brandon was the first employee who truly stood out--he greeted us warmly, introduced himself, and treated both my mother and me with respect. He was kind, knowledgeable, and took time to answer all of our questions. The information and manual he provided were incredibly helpful. Brandon made a stressful situation much easier, and his customer service was outstanding.

Highway robbery. After knee replacement surgery, at the surgery center, I was given a walker that…read morewas too tall for me. (That's a whole other story.) I found this out at inpatient rehab when my physical therapist pointed it out. He loaned me a junior walker to use at the facility. I ended up being ready to go home before the planned two weeks. I could not be discharged without the proper sized walker. I looked at all the places I could think of. If they actually had junior walkers, they were out of stock. The average price was less than $50. So the facility hooked me up with Stat Medical. To their credit, they got right back to me. I appreciate that. They could deliver a junior walker the next day. I figured it would be around $100. Nope. Boy, was I off. It was $170 plus tax! I took them to task on this, asking why it cost so much. There was no clear, believable explanation. But I was over a barrel and bought it. The guy delivers it the next day. He was going to leave it, but I made him open it up, adjust it properly, and remove the packaging. I found out too late that I could have gotten the same thing from another supply company for $86, delivered. I won't use this rip-off company again.

The day before my appointment I went on Google Maps to find out specifically where this place was…read moresince I had never been there before and I was going by bus (#53 from town). My purpose was to pick up my new CPAP machine. As soon as I got off the bus I walked across the street to the Pearl Kai shopping center and started walking along the walkway towards the back. Off to the right in the back and right next to the Tattoo shop there was Gammie HomeCare!! I walked into the showroom which was filled with with different types of walkers, comfy looking chairs and motorized wheelchairs. There was a lady sitting behind a desk helping a customer and she got up and asked me to sit down after I told her I had a 4:00pm appointment. Not even 5 minutes later Daniel Paregien, Respiratory Support Technician, came out and introduced himself and brought me into his office. Since my PCP had provided him with part of my sleep study data, he was able to chose the right CPAP machine for me. He was thorough in explaining how it worked, how to take it apart and put back together, what kind of water to use & how much, how and when to clean it & change the filter. I had to record it (I got his permission) so I wouldn't forget anything. He gave me his card so I could ask questions in future. I got to try it out to see if it fit & if it felt comfortable. It felt weird but I'll have to get used to it, starting tonight. It could save my life. I asked for permission to take photos so I wouldn't show anyone's personal information. Mahalo, Danny!! You made the whole experience so much better than I imagined.

Approximately about a week ago I drop my Supper Handy scooter to Gammie Homecare for repairs. I…read morewas a little skeptical at first because my scooter wasn't a type or brand that they would normally work on. So I was taking a risk. But low & behold they was able to trouble shoot & find the problem. Im so greatly appreciate of their technician. Much Mahalo.

After sharing my experience, I was contacted by a woman named Olivia who wanted to follow up with…read moreme about my experience with CalMed Hawaii. I told her I didn't know it was a national company and i was grateful for her reaching out because I thought that the woman I spoke with before (Emmaline) was one of the highest ranked employees, so I thought there was nothing else i could do about my situation. I talked about my conversation with Emmaline, Olivia was super open and patient. I also let her know that ALL of the conversations I had with the other workers all went well and the service was great all in all, just the way that Emmaline handled my situation was super unprofessional. Olivia reassured me that she had found where the fault was and took care of my situation with no hesitation. I'm so grateful to Olivia and I apologized for my part, she was so understanding and reassuring. i just wanted to give her a big hug because after knowing it's a bigger company and knowing the woman I spoke with previously wasn't at the top of it all, made me feel much better about the company because I know that the company is in better hands than what I dealt with. So i do want to apologize and add to my previous review, CalMed does not deserve a one star, or a thumbs down. It was just a negative experience with ONE WORKER who i mistook as someone of high priority and importance within the company. So again, thank you Olivia for reaching out to me and showing me the grace and patience I needed with my situation.

Very easy to order online and pick up. I heard you can also call them to bring it out for you!…read more Service was very kind! When we asked about an adaptor for my pump to bottles, they didn't have what we needed but they gave us a couple adaptors for free just to try. Unfortunately they didn't fit any of my bottles but it was a very nice gesture nonetheless. Great business to support!

I am pleased to know this company who has been helpful to me. A great company to work with in…read moreachieving a good scooter for my medical reasons. They've helped by communicating with me in every way up until the day I got my scooter, wow! Very good company and I'd recommend to anyone who needs medical scooter or other supplies too! Thank you Tens Unlimited for everything! I give 5 Stars to the best company! Update: The scooter battery just doesn't slide into the frame body of scooter. It shows a space in between, is that how it's supposed to be? I've called them about the problem but somehow, they tell me to call a technician, wow! Not happy

After over a year of of trying to work with Medicare and Universal Med supply (the company that…read morefilled the prescription for my husband's scooter) to get the battery for scooter supplied, we were referred to universal med supply by our PCP. Ivan from PAC Med was very friendly and helpful. With his persistence he was able to get the insurance to a cover the cost of the battery and got it replaced! There was no run around or anything like I got with Universal Med Supply as it turns out, that company treats a lot of Hawaii customers that way. Thank You Ivan for you persistency and hard work I'm getting things done! I gotta say PAC MED is awesome and will work with everyone. During my search for a local company to help me, I found that there were companies that won't even service equipment that came from Universal! Thank you PAC Med, you are a blessing! If future med supplies are needed I will be sure we are referred to your company

My electric scooter has been inoperable since 09/01, and visit from technician was unsuccessful! I…read moream disabled, elderly and live alone. I have been told that they are unable to make house call for three weeks due to them being without a cashier!!!I have even servicing this business for fifteen years and gotten four scooters. I am appalled by their extream disregard for the needs of their customers and due to them being the only business that provides these scooters they might as well respond by just saying too bad!!! On top of that, my walker broke today and I now have nothing and am totally disgusted by this business customer service and total disregard for their loyal customers!

Business is slow so they are closing permanently. Almost all the inventory has been liquidated…read morefarewell Dauterman.

Never again! Let me start this review by saying that Dauterman USED to be our go-to store for…read moremobility aids. We've purchased walkers, trays, canes, and various other mobility accessories over the years. But I will be taking my business elsewhere. Unfortunately, we had an incident where a wheel on a rollator (one of those folding walkers that has a built in seat) came off. I brought the rollator, wheel, and other pieces into Dauterman hoping to get some assistance - Can it be fixed? How long would that take and how much? Should it be fixed or should we buy a new rollator? I was 100% ready to buy a new one, but I wanted to get some info. Too bad the gentleman who was there was unfriendly and unhelpful and became quite rude. He was watching something on his phone the whole time I was trying to talk to him. He couldn't tell me if the technician would be in this Friday or next Friday. After filling out the technician form I asked for a bag for the loose wheel, bolt, etc. He said that he didn't have a bag. I told him that I was concerned that pieces might get lost by the time the technician came in. I told him that I'd appreciate it if he could stop looking at his phone long enough to grab a bag for me - he grabs a paper bag and pretty much throws it at me. He then suggests that I could take the rollator somewhere else. I told him that I didn't want to be accused of not providing all the pieces because he's too busy playing on his phone. He then told me to take my business somewhere else and ripped up the form that I filled out. Some additional colorful words were exchanged and I left. Like I said, Dauterman used to be our go-to store. I'd like to buy local, so I'll be checking out other mobility supply stores. Otherwise I'll just order things off Amazon.