After over a year of of trying to work with Medicare and Universal Med supply (the company that filled the prescription for my husband's scooter) to get the battery for scooter supplied, we were referred to universal med supply by our PCP. Ivan from PAC Med was very friendly and helpful. With his persistence he was able to get the insurance to a cover the cost of the battery and got it replaced! There was no run around or anything like I got with Universal Med Supply as it turns out, that company treats a lot of Hawaii customers that way. Thank You Ivan for you persistency and hard work I'm getting things done! I gotta say PAC MED is awesome and will work with everyone. During my search for a local company to help me, I found that there were companies that won't even service equipment that came from Universal! Thank you PAC Med, you are a blessing! If future med supplies are needed I will be sure we are referred to your company read more

My electric scooter has been inoperable since 09/01, and visit from technician was unsuccessful! I am disabled, elderly and live alone. I have been told that they are unable to make house call for three weeks due to them being without a cashier!!!I have even servicing this business for fifteen years and gotten four scooters. I am appalled by their extream disregard for the needs of their customers and due to them being the only business that provides these scooters they might as well respond by just saying too bad!!! On top of that, my walker broke today and I now have nothing and am totally disgusted by this business customer service and total disregard for their loyal customers! read more

The most unprofessional company I have delt with in years. From the disrespectful receptionist answering the phone to the non delivery of approved items to clients. PA approved 5/28/2026 item never full filed 7/30/2026. Edison on vacation and no one there including the supervisor can fill the approved Rx for compression socks. PILAU companie!!​ read more

I used PacMed for my mastectomy supplies two times. Things I like about Anne the fitter and PacMed: 1. Very good customer service. 2. Anne is knowledgeable about the prosthetics and the mastectomy bras and what would fit good for me. 3. I am happy with a variety of bras I have, like strapless bras, sport bras, and my everyday bras. Thank you Anne for my prosthetics and bras for two years. I give six stars. read more

Pacmed - One of my strapless bras. Holds my prosthetics in place well! - Medical Supplies Near Me - Honolulu, Hawaii

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They are full of lies. Never trust them anything over conversation. You want everything in black and white. After saying they did have inventory of new scooters for over a year, they sold me an used scooter and said that it was like new, came with warrenty and they just charged my insurance and I didn't have to pay my copayment to them. The scooter stopped working after a year and they spent a year replacing batteries and battery case (charging my insurance). They just never wanted to acknowledge the scooter had issue. Now they lied about the whole situation. They said they never told me I didn't need to pay copay because it's an used scooter. They also claimed the warrenty expired and if they were to fix it, I had to pay the outstanding copay. I made complaint to consumer protection but I didn't have evidence of the conversation so they couldn't pursue the case. I left with a broken scooter and had to wait 3 more years before I could get another one. They are in the business of helping people that are struggling in life health wise. I don't understand how they can be this senseless. read more

I really appreciate how friendly, and more importantly caring this company is. I've never had someone contact me first to make sure my order was correct and delivered before I ran out. The owner, Keith, answered all my questions with genuine care, and although it was closing time he didnt seem impatient and even helped me beyond what I was asking. His staff also have that same work ethic, and people dont give them enough credit, IMO. read more

Amazing experience !!! Keith, the owner helped us with respiratory supplies, humidifiers, and other things we needed. He even brought out the 2 humidifiers so we could listen to both. We learned so much from him in just a few minutes. He has 28 years of experience and is a wealth of valuable information. He is a powerhouse of experience and tremendous gift to our community. We'll be back to get more equipment from him. He and other workers had great customer service, totally compassionate and HELPFUL read more

Terrible customer service. Terrible overall service. Our 2 year old son uses a pulse to monitor his oxygen levels 24 hrs a day. Of the last 24 pulse ox cords we have received in the last few months, 18 of them have been defective (As in they wouldn't even turn on when plugged in). This is life threatening for our child. They have been so incredibly rude to us, stating they were "forced" to be the medical supplier for our child (who is on hospice care). This was so insensitive and unprofessional. They are a terrible company to work with, and I dread having to communicate with their office monthly to fill our medical supply needs. read more

Worst Place Ever!!! No Customer Service and the Owner Keith is a Crook. He does not answer any question NOR does want to come out of his office and answer questions that his workers don't have answers to. Zero stars should be their store. Been waiting for him to order a scooter for months. Now he is asking for down payment, they don't follow up and nor do they answer phones. Same excuse when we go down to the warehouse that he is waiting for approval from insurance and then try and offer a broken scooter that someone returned. We stopped calling and emailed him and only twice he responded to email after 2 months. ABSOLUTELY TERRIBLE PLACE OF BUSINESS!!!! read more

Zero stars should be an option. These people are so unhelpful. Been waiting for a wheelchair for months. They give you the run around and if you leave messages, no one bothers to call back. They keep saying they're waiting for insurance to approve, when we already have a letter of approval which they were cc'd on. Dealing with them is Just plain awful. read more

They wouldn't give me a delivery time window, so I had to wait 8 hours for them to show up on a Saturday. The mattress they provided with their electric bed was extremely hard. Not appropriate for an elderly infirm person with osteoporosis to sleep on, or any person for that matter. It wouldn't bend with the bed, unless there was body weight on it, and even then the feet end of it angled up in the air. We had to buy a thick mattress topper at our own expense to make it useable, but it was slightly wider and shorter than the mattress, which made using the rails difficult. read more

This company has no business making or adjusting orthotics (custom insoles). The owner of the company appears to have a degree in bio-engineering, but if he does have knowledge of biomechanics, he has not passed this knowledge along to others at his company. I received a prescription for an adjustment on my custom orthotics from my podiatrist and was directed to go to Pacmed, a local company, which I was excited about. I went to Pacmed six different times for three different adjustments. In the end, Pacmed basically butchered my $300 custom orthotics and made adjustments that did not demonstrate an understanding of the basics of orthotic insoles--that minute changes in insoles impact biomechanics all the way up the skeleton. The first featured a circular ridge in the middle of the metatarsal. The second pair which was supposed to have a "metatarsal cut-out" (per the prescription) had been shaved down so two insoles were no longer the same height. The final adjustment had a ledge across the middle of the orthotic where the hard plastic of the custom orthotic met the front of the foot insole. I wore these yesterday while walking, and experienced severe knee problems as a result, something I have not experienced with over the counter insoles with a smooth insole. read more

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They lost my prescription for a scooter twice. Waiting three years, having trouble getting around after my leg amputation. Find another company that respects and cares about people. read more

too bad there's no -1 in star rating. poor customer service courtesy of the extremely rude and unprofessional "general manager" by the name of jb who will surely single handedly run this business to the ground in no time! don't come here. you've been warned! read more

Wow. Wow. I just have to say I called so many places and tried so hard to get my mom a Bed. Either I was turned down due to her medical insurance or got the run around and telling me she had to rent a bed at a astronomical amount. FINALLY. PAC MED took the time to explain what I needed to do and I did and her bed was delivered within a remarkable time. MAHALO MAHALO. I so appreciate your time and kindness From Customer service to the delivery Man. Your all so appreciated God Bless you all Julia Vaughan read more

Very unprofessional staff, this lady whom called me is really hit me. asking me if i have money or no! how will you pay your co pay? telling me to pay a copay after months i picked up item? want me to pay without billing statement. ridiculous. read more

I am very pleased with the Customer Service and Delivery Service of PacMed. The responsiveness of the Customer Service Representative was outstanding and completely professional. I was and still am very impressed by the care, concern, and compassion demonstrated. Additionally, the Delivery Driver was very accommodating and also very professional. I plan on continuing to utilize PacMed for my medical supply needs. Mahalo, Mark Kazuo Bradley read more

OMG!! I didn't wanna believe the reviews but they are true! Worst company ever! Stay away! Have the professionals deal with them! Seriously! I called them to see if I could get a walker for my daughter. I'm glad I called because I can only imagine what would happen if I showed up. Unhelpful and taking no responsibilities whatsoever. My phone call got passed around to a full voicemail and when I called again I went in some weird phone circle that no one ever answer. What kind of weird twilight zone is this? Anyway, I gave up and asked the caseworker to get the walker instead. I'm sure the hospital can get through to these guys. Just absolutely appalled that they can operate on being jerks. read more

PAC med is definitely the most horrible customer service I have ever experienced. When I walked in I was asked what hospital I was from. When I answered that I was a private customer, I was told that I wouldn't be helped unless I was paying cash. If I wanted to file an insurance claim it would take 9 weeks to receive a wheelchair from them. I was given the phone number of another place. I called and they would basically do it in 1 business day. read more

Pacmed - Medical Supplies Near Me - Honolulu, Hawaii

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We needed certain medical supplies for a flight to the mainland & I needed them right away. No one on Kauai had what we needed. I called PACMED and spoke to Mabel to place my order. She was very helpful. But Keith M. in the shipping/delivery department is the bomb. He knew exactly what we needed and tweaked our order plus he suggested priority mail to Kauai, something I was leery of. I received our order in less than 12 hours! I am very happy with the service and the pricing! read more

I went to Pacmed last week Friday in the morning to pick up my shoes from Edison. Really nice local guy who was really nice to talk to. The place may be cluttered and have a lot of medical equipment laying around but Hey, I understand. Everyone has their own opinion. I believe I had to wait at least about 5-6 or less for my diabetic shoes. I just got it Friday after a monthly process. Shoes are great and all! But here's the downfall. Before I first came to Pacmed, I told them that I needed "Slip resistant" or waterproof shoes. They told me that they was gonna give some slip resistant work shoes. But instead, after a month process, I got a athletic type of work shoesI'm slipping and sliding small kine at work trying my best to stand still and all. Overall, the shoes I'm wearing now is good and great. Workers look like they could use a smile. But they try their best to offer good servicesthis place is also in a really secluded area too. But like what I said, it's a good place read more

If no stars were an option, I would choose that. Avoid this company if it is at all possible to do so. Before retirement, I worked as a home care nurse. Certain insurances had contracts requiring their patients use PacMed. Whenever we (the home care staff) were forced to work with them we knew things would not go smoothly. I see from recent reviews that things have not improved since my retirement. read more

Pac Med sound like they are really busy folks... I had bandage deliveries once a month at my old home no problem. They missed my new apartment 4x somehow (hard to miss, Queen Emma Gardens...) Still they have been kindly and caring when they called to confirm delivery dates. Decent folks that do care. read more

Horrible! We can't get our supply for newborn for months!!!!! They stopped delivering without any notice. Never answering phone!!!! Worst experience ever! They got prescription for my baby and ignored to provide us with supplies! Seriously! Life necessary supplies for newborn baby!!! read more

I have never encountered a more frustrating customer service experience, EVER. It is virtually impossible to get a live person on the phone who can actually help you or answer questions and if you do manage to get through, no one takes responsibility as to why you haven't received your order, when you will actually get delivery or why they delivered the wrong item. Then they show up without ever scheduling the delivery expecting you to be present and ready! read more

i'm so upset cause my friend's car was damaged by pacmed's driver (martin - lic #sgj945) in october 2019 (proof on camera).. the driver tried to be slick by walking away from the damage; but "surprise"- my friend confronted him. the driver told my friend he can pay out of his pocket- which was $20. omg- such a cheap a**! my friend called her insurance and she was advised to call pacmed direct to have them handle this problem. my friend was advised that one of the workers from pacmed advised to go and get an estimate. the estimate that they submitted was too high so my friend was advised pacmed will take it to their body shop. my friend called numerous times but no one's returning her call and/or she's always being placed on hold for a long time. she's all steamed up and it's not the greatest environment to have my friend with a terrible attitude because of your driver's careless problem. it takes a lot for my friend to be upset with anyone/anything. i want my friend back to normal... please take action by handling the problem as soon as possible cause this is not cool!!!! mahalo, concerned friend read more

PACMED has been giving this rating due to BAD service along with BAD management 1st case is that supplies were scheduled for delivery on a Monday but due to driver calling in sick client was unable to get supplies needed called the manager JB and he stated that it would be delivered Thursday Its Friday with no supplies and client suffers the pain of not having what he/she needs to get around, called the owner of the company Keith and he stated that he is very busy and if I keep on complaining he will discharge my order in which he did. I don't think Keith the owner of the company has what it need to run a business of this sort. read more

I worked here..all but three are very unprofessional..the manager and all the customer service people talk about the new employee..that includes the manager..I tried a couple of months ago to get into contact with kieth..I got his answering machine..second time I got hung up on.. read more

I got a Nova walker for my mother the 1st week in October 2015. They claimed they put in a claim 3 times to her primary insurance. At the time of purchase I told them my mother also has a second insurance but told me that they don't cover walkers. I contacted the second insurance and they do. As of today March 2016 this company has not submitted a claim with her primary insurance and stated they have up to 18 months to file a claim so they never submitted a claim. These people are lazy and don't want to do anything with filing claims. I do not recommend using this company at all. Luckily I have a good rep at the insurance company who is working on this. read more

I have had terrible experiences trying to schedule an appointment to fix a wheelchair through PacMed. Overall, terrible customer service -- from calling and calling to make an appointment to the employee's attitude. I do need to say that when I was finally able to get to PacMed, the tech that helped fix the chair was great and very helpful! read more

These workers are not friendly at all!! Terrible customer service!!! I walk in and all the front desk workers look at me without any greeting so instead I greet them and say hello with a big smile as a friendly person and in return they don't say anything they just keep looking at me. Wow really? No hello back or how can I/we assist you?? What an experience walking through the door...ugh!! First impressions sell!! I turned around and walked back out...I'm going to take my money and be a customer at another medical supply company. Who would treat me better. Don't waste your money for medical supplies with this company. :( read more

I have nothing nice to say about PacMed, what a nightmare!!!!! I have one leg and 4 months ago my doctor signed the papers for a electric wheelchair, I have been calling and was told they have no record of anything so go see my doctor again which I did and still told they have nothing on file. PacMed should be closed down they are a very lazy and do not care about people and there medical needs. Shame on you PacMed. Helen C. read more

March, 2016. Nothing has changed, a simple common order leads to mass confusion. Fourth time dealing with these folks, every time a new customer service person, high turnover. Still no answering machine to leave message, at their request. No one answered phone, when I was standing at front desk, for 20 min. Business must have been inherited, no way could current ownership make this a successful business. read more

Make a formal complaint to the better business bureau, if you want to make an impactful way this company does business. On BBB they have a A+ rating which really is the farthest from the truth. Keith the owner of this company a few years ago took personal interest to insure customer service. But unfortunately that was not our experience recently, needed my aunts hospital bed repaired called and called to be hooked up to a voicemail cycle with no follow up phone call, finally got in touch with someone only to be told that we needed a new prescription form the doctor in order to get services, got that faxed over right away, to be put on the list 2 months later to have someone come out to the home and confirm that the bed was broken, it has been 6 months now and the service man has not returned to fix the bed yet, my aunt has a high rate of chocking so it is necessary to have the bed raised which we are doing manually. My aunt could literally choke. So sad this company has really gone down in every area meaningful having to do with great customer service... read more

This company is horrible I have been waiting on diabetic shoes for over the last pass 6 months now I have a hole in my foot and I need the diabetic shoes I can not wear any other shoes if someone knows a lawyer that will take my case please let me know I'm going to sue them I even offered to help them with that customer service is horrible read more

Pacmed - Medical Supplies Near Me - Honolulu, Hawaii

OMG. This company is so frustrating to deal with! First of all, it is so hard to reach anyone at customer service! That doesn't even matter because no one besides your assigned customer service representative can help you, so if they are on the phone SORRY they can't help you. Oh, okay, they are going to call me back? Umm, how about no. I have yet to hear back from anyone. When I had asked to speak to the supervisor, he was rude and hung up on me. Well, EXCUSE me for being upset with your horrendous service. read more

i did not receive my equipment, and medicare won't let me use any other company , enough said .....

(0 stars) Pac Med has the worse customer service that I have ever experienced! Seriously - avoid at all possible or at least beware of the poor service. One month ago my mother checked out of Rehab and required a wheelchair. We called Pac Med and they explained that the wheelchair was not in inventory and would contact us when received. Last week I called them to follow up (Mother has been using a loner wheelchair) and Customer Service Rep. said she would check on it and call me back. Two days later she called to say everything was in order with Medicare and the wheelchair was ready to pick up. I told her I was 5 minutes away and would be there shortly. When I got to Pac Med I checked in with the receptionist who contacted the Customer Service Rep. I sat and waited 45 minutes!!!! I finally asked another employee to give Customer Service Rep. a message from me to have wheelchair delivered. He immediately finds my Mother's order from a manilla folder and says the wheelchair is right here (next to where I was sitting for 45 minutes). My understanding is that they are Medicare service providers - so it may be unavoidable to have to work with them. In the future if I need any type of medical supply I will ask for a different provider. read more

First impression... Not good! When you first walk into the store location you would shocked. Inventory all of the place. I had a hard time getting someone's attention just to ask a question. Calling is not any better. I didn't feel wanted or felt like anybody cared to help. Sad, especially the clientele they serve. Complaints to supervisor didn't help. read more

Dealing with this company has been a very frustrating experience. I would not do business with them for any of their products or services. I was sent to them for diabetic shoes in the fall of 2016. It's now August 2017. I have been constantly calling for the status updates. First it was waiting on insurance, then it was insurance approved but having trouble with the vendor, then the story was they had to wait for a full shipment to save on freight costs. All these excuses in between no return calls at all. Today, I finally got the real answer - non of the above was true.They never submitted it to insurance as they were having trouble getting approvals, so they assumed my order would be denied, however, they never submitted it. I told Edison that they need to tell people the truth from the beginning so other options could be pursued instead of telling customers a bunch of lies. They failed on all levels of customer service as well as the community they serve. I feel they have no concern for people with diabetic feet problems and how important it is. A one star is too generous. read more