Tonight was the 2nd in a row out of about 20 visits that were extremely disappointing. Normally, this restaurant is on my list of go to favorites!!!
Unfortunately, our last two dinner experiences have been very unpleasant. As frequent customers who are huge fans (and consider ourselves to be avid food critics) and prior restaurant-owners, I feel an obligation to the owners to provide honest feedback, both positive and negative. Our last two experiences are detailed below.
Date: June 29th @ 7:30pm
Party of 4 (My Husband's clients and ourselves)
Server: cant remember name
Issues with service:
1. After being seated, waited 15 mins for server
2. after giving drink orders, waited another several minutes
3 waiter came back to take order and still no drinks!
4. Ordered following apps, which came out very sporadically):
mussels (lukewarm)
2 fried oysters
smoked trout ***very delicious!*
steak tartare (flooded with mustard sauce, like never before!)
***requested bread, but got none, until 2nd request)
5. We took our time ordering, but requested another round of drinks and never got drinks for 15 more minutes
6. Ordered salads and entrees simultaneously:
1 caesar
1 heirloom
1 local vegetable
I requested a side of field pea salad that I adore, but never received it, instead he brought me a warm side of field peas in the bowl with my halibut! yuck
Entrees (did not come out together, which is very annoying)
duck breast (my husband said it was the only thing he's ever eaten at haven that was "just not good" and he was sick to his stomach the following day)
halibut (not cooked all the way through (NOT OK with Halibut) and fish had texture of frozen fish after sending it back to be cooked more
scallops
salmon - always delicious
7. We asked for wine recommendations and we werent comfortable with his level of knowledge, especially when he said "hmmm, let me go make sure with the bartender!"
It's not the time and place to constantly complain about anything when entertaining clients, so we made the decision to just chalk it up to a busy / off night and let it go. For the $325 bill, we could have had a
After our experience on this past Tuesday night, however, I have no reservations about letting the management know, because this one was absolutely unacceptable. Two times in a row, our experiences have been so poor at one of our fave restos, that my husband told me "we're not going back for a while!"
Date: Tuesday, July 19th @ 6:30pm
David, our server, was quite possibly one of the most unfriendly, unaccomodating and unpleasant person / server we've ever had in a long long time. He seemed so bothered and unhappy to be working and barely answered our questions with more than two words. (Unfortunately, Thomas was not there and noone can hold a candle to him!!!)
We had to constantly keep asking him for everything, what the specials were, etc etc and looked at us like we were crazy or speaking a different language that he understood.
I do not eat pork and I know from eating at Haven that some things cannot be altered to exclude the pork (i.e. trout or some hot vegetables). However, my favorite appetizer is mussels and they always make it for me without the pork. When I asked him for no pork, he said "no, they cannot be made that way." I said would you mind double checking and he repeated no, they cannot (without even asking the chef). I said nothing further and didn't get my mussels.
We asked him the specials and he responded "just the hamburger, like I said before ma'am." He neglected to tell us about the glass of wine that came with, so we lost out on that too! (uggghhh! not cool)
There were 8 people in our party, including my 2 children, who ordered off of the adult menu.
Our bill totaled over $500, which, needless to say, was not worth it.
The food was not much better than the terribly miserable service.
Food:
Apps-
Salads - amazing
beef tartare - ok, no capers and over sauced w/ mustard sauce
bread - flatbread stale
Mains:
3 ordered C.A.B. filet
- all were overcooked
- not as good as usual
- ordered filet for the children PLAIN with no sauce, it came with sauce, potatoes, etc and overcooked
hamburger
-overcooked
-french fries burnt
Scallops
-almost raw! (didn't send back, because I was already full and ready to leave)
2 orders Salmon
-salmon was great, couscous was not read more