I was soooo excited to try out Haute for the macro meal delivery service. The pros are that it was very easy to order and the team did a great job accommodating my dietary needs. I choose the chef's choice option and for almost everything, flavors were great. One of the meats was over salted but not inedible. The sauces were all very delicious.
The cons: only received 13/15 meals ordered. Since each meal is upwards of $15, this was a significant shortage. Three of the meals had undercooked beef (not rare steak, but tough bulgogi cuts), so that was only 10 out of 15 edible meals delivered. The turmeric cauliflower had a sandy texture I couldn't stomach. I was told by the team that I should have reheated it for 20 minutes in a cast iron skillet, rather than microwave. The meals were not labeled and there were no instructions on reheating, so that was just confusing all around.
If you order the chefs choice, you have to request your itemized receipt to see the macros and the macros for the protein will be missing, so you'll just be on your own in terms of calculating macros and calories for your meal. Fine, but not the product they're selling.
The team has been somewhat responsive as I've brought these issues up, but I'm still waiting to hear if/how I will be compensated for the 5 missing/undercooked meals. And it doesn't help the issue that now I have to go to the grocery store, cook, etc when I had thought I had that all taken care of for me by paying a premium to Haute.
I asked for a credit for the following week as the food was decent and the service (if it actually is executed as billed) is a great, convenient concept.
UPDATE: the team offered additional meals to compensate for the missing/undercooked food. I was fine with it as I really wanted to continue the service, but a credit would have been a much better solution. read more